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WI-FI TROUBLESHOOTING
Network icon with ‘X’ displayed on screen
CHECK YOU ARE USING A WPA2 PASSWORD FORMAT?
Check you are using a WPA2 password format on your network. WEP
is an outdated password format that is no longer considered secure -
the STRATA_HEAT™ Wi-Fi Thermostat will not connect using a WEP
password format. For details on how to change your password format
please contact your Internet supplier or router manufacturer. LATICRETE
cannot advise on specific router types due to the varied range available.
CHECK YOU ARE ON 2.4GHZ BAND?
Check if you are on a 2.4ghz band or a 5ghz band. The STRATA_HEAT
Wi-Fi Thermostat will only connect using 2.4ghz Wi-Fi and not 5.0ghz
Wi-Fi. You will need contact your ISP to check which band your Wi-Fi is
set to.
MY PASSWORD IS WPA2, MY WI-FI IS ON 2.4GHZ BAND BUT MY
STRATA_HEAT™ WI-FI THERMOSTAT STILL WON’T CONNECT TO THE
INTERNET?
If the previous steps have been checked and verified then “power cycle”
the thermostat. There are 2 screws to the left and right of the standby
button, unscrew and remove the front fascia. Leave for 10-15 seconds
and reattach and try and connect to your Wi-Fi Network
If you still cannot connect to a Wi-Fi Network set your smartphone up as
a mobile hotspot. See if the STRATA_HEAT Wi-Fi Thermostat will detect
the phones mobile hotspot and connect to its network. If it finds the
mobile hotspot and not your home Wi-Fi Network then you may have
poor signal strength and this may be the reason the STRATA_HEAT Wi-Fi
Thermostat cannot connect.
CONNECTION TROUBLESHOOTING
Network icon with ‘!’ displayed on screen
I’VE REGISTERED AN ACCOUNT AND MY STRATA_HEAT WI-FI
THERMOSTAT STILL HAS AN ‘!’ ON THE SCREEN
“Power cycle” the thermostat. There are 2 screws to the left and right
of the standby button, unscrew and remove the front fascia. Leave for
10-15 seconds and reattach and try and connect to your Wi-Fi Network.
I HAVE REGISTERED AN ACCOUNT AND MY STRATA_HEAT
WI-FI THERMOSTAT, AND I HAVE THE LATEST SOFTWARE BUT STILL
HAVE AN ‘!’ ON THE SCREEN?
If the "power cycle" did not work, log into your account on
mystrataheat.com, click the cog for room settings, scroll to the bottom
of the page and click Delete Room. Now re-register the device as you did
previously.
STRATA_HEAT
™
Wi-Fi Thermostat
Easy Setup Guide
