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Procedure:
The electronic component being returned for repair should be removed from the vehicle and returned to LaTrax, along with:
1) Full payment in the form of a credit card number (MasterCard, Visa, or Discover) or money order (including shipping and handling)
2) Completed Lifetime Electronics Warranty form (available online)
Do not send the entire model, only the damaged component. The package shipped to LaTrax should be insured to cover the value of a new
replacement. LaTrax cannot be responsible for items lost in transit to LaTrax. Follow the guidelines in the section Preparing Merchandise for
Shipment online at LaTrax.com.
International Customers:
International orders must be paid by credit card (MasterCard, Visa, or Discover). Actual shipping charges will apply and are usually higher than
$5.00 U.S. If you want to approve the shipping charges prior to your product being returned, then please supply a valid e-mail address and
request approval of actual shipping charges on the Lifetime Electronics Warranty form.
How to Obtain Warranty and Repair Service
Call us first! Before you begin the process of obtaining warranty or repair service, please call us at 1-888-TRAXXAS and speak with one
of our friendly and knowledgeable support technicians. Often a product might appear defective, or to malfunction, only because it is
being used improperly or requires a simple adjustment. One phone call to our experienced support staff just might get you back up and
running quickly and easily!
Note:
Go online to LaTrax.com for detailed instructions on obtaining warranty or return repair service and preparing your model for shipment.
Additional Non-Warranty Charges
Additional charges can result from the following:
The product being returned for warranty service should be cleaned of excess dirt and grime accumulations that would hinder repair.
Excessively dirty models with large amounts of caked-on mud and oily grime may be subject to an additional cleaning charge of $25.00 US
before repairs can proceed. Avoid this potential charge by cleaning the model before returning it for service.
“Basket cases” of disassembled models returned for warranty service may be subject to additional fees for reassembling components not
related to the warranty repair, if necessary, to allow the repaired product to be adequately tested. Standard repair fees are currently $45.00/hour,
billed in 15-minute increments with a one-hour minimum. To avoid this charge, do not disassemble the model before returning it for service.
Additional Limitations
Detailed Limitations for Electronic Components:
• Allowing water, moisture, or other foreign material to enter the component or get onto the PC board
• Exceeding the maximum input voltage of the electronic component.
• Removing the stock battery connector(s)
• Using the same type and (or) gender connectors on the motor and battery connections
• Cross connection of the battery/motor
• Reverse voltage application
• Incorrect installation or wiring
• Components worn from use
• Splices to the input or switch harnesses
• Disassembling the case
• Excessive force when adjusting, pressing, or turning any of the controls
• Tampering with the internal electronics
• Incorrect wiring of an FET servo
• Allowing exposed wiring to short circuit
• Any damage caused by crash, flooding, or act of God
Rechargeable Batteries
LaTrax-supplied rechargeable batteries are warranted against manufacturer’s defects in materials, workmanship, and assembly when new.
There is no warranty expressed or implied that covers damage caused by normal use, or covers or implies how long the battery pack will run
(run time) or last before requiring replacement due to normal use and normal cell degradation.
LaTrax shall not be liable for any damage caused by overcharging, battery failure, improper charging or discharging, use of non-approved
chargers, use of non-approved batteries, and alterations or modifications of any kind to the charger, batteries, switches, or wiring.
FCC Compliance
This device contains a module that complies with the limits for a Class B digital device as described in part 15 of the FCC
rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired operation.
The limits for a Class B digital device are designed to provide reasonable protection against harmful interference in residential settings.
This product generates, uses, and can radiate radio frequency energy, and, if not operated in accordance with the instructions, may
cause harmful interference to radio communications.
The user is cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
