PROBLEMS CHECK LIST
PROBLEM
PROBABLE CAUSE
SOLUTION
There is no spark at pilot when the
heater is started
%
Igniter electrode positioned
wrong.
%
Adjust the distance of the
electrode and ignition device to
%
Igniter electrode broken.
5 mm
%
Replace.
%
Igniter cable pinched or broken.
%
Free electrode cable. Replace
if damaged.
%
Burner ceramic plate is broken
of faulty.
There is spark but no ignition when
%
Gas supply turned off.
%
Replace ceramic plate.
%
Turn on the gas supply.
the heater is started
%
Pilot is clogged.
%
Air in gas lines.
%
Cables faulty or loose.
%
Replace, or call a qualified
person.
%
If a new tank has just been
connected, allow at least one
minute for the air in the gas line
to purge out through the pilot
hole.
%
Repair or replace.
Burner does not light after pilot is lit
%
Burner injector clogged.
%
“M” (medium fire) and “L” (low
fire) valves in the control unit
are faulty.
%
Low gas supply pressure.
%
Clean burner injector or
replace.
%
Call a qualified person to do the
replacement.
%
Replace gas cylinder.
%
Ignition assembly faulty.
%
Faulty remote control.
%
Repair or replace.
%
Replace remote control.
%
Cables faulty or loose.
No flame
%
Low gas pressure or not
enough gas supply
%
Blockage in gas circuit.
%
Gas leakage.
%
Repair or replace.
%
Replace gas cylinder.
%
Clean blockage.
%
Locate and correct leaks.
Min. flame doesn’t ignite
%
Cables faulty or loose
%
Repair or replace.
%
“L” (low fire) valve in the control
%
Call a qualified person to do the
unit is faulty or “L” valve nozzle
is blocked.
%
Faulty remote control.
replacement.
%
Replace.
MED. flame doesn’t ignite
%
Cables faulty or loose
%
“M” (med. fire) valve in the
control unit is faulty or “M” valve
nozzle is blocked.
%
Faulty remote control.
%
Repair or replace.
%
Call a qualified person to do the
replacement.
%
Replace.
Burner does not light after pilot is lit
%
Thermocouple faulty.
%
Replace.
and sparks continue without stop
%
Pilot flame burns inside pilot
pipe.
%
Replace.
The heater does not work and the
POWER indicator does not light
when the heater is started
%
Ignition batteries low or faulty.
%
The POWER button has not
been pressed for 2 seconds.
%
Remote control faulty or
batteries low.
%
Cables faulty or loosen.
%
Replace batteries.
%
Press POWER button for 2
seconds, release and press
again to start ignition
%
Replace remote control or
batteries.
%
Repair or replace.
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