Lava Heat Lava 2G, Instruction Manual

18

TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSE

CORRECTIVE ACTION

Pilot won’t light

Pilot won’t stay lit

Burner won’t light

Burner flame is low

Carbon build-up

Thick black smoke

Heater won’t  work

and the POWER 

indicator won’t  light 

when heater is started

Ignition batteries low or faulty. The POWER 

button has not been pressed for 2 seconds

Remote control faulty or batteries low.

Cables faulty or loosen.

Replace batteries. Press POWER button 

for 2 seconds, release and press again to 

start ignition. Replace remote control or 

batteries. Repair or replace.

Gas odour with extreme 

yellow tipping of flame.

Heater glow is 

excessively uneven.

Heater makes 

popping noises.

Cylinder valve is closed

Open valve

Blockage in orifice or pilot tube

Air in gas line

Low gas pressure with cylinder valve 

fully open
Igniter fails

Propane cylinder is frosted over

Blockage in orifice

Control knob is not in ON position

Gas pressure is low

Control knob fully ON

Dirt or film on reflector and burner screen

Blockage in burner

Blockage in orifice

Clean burner and orifices

Burner titl

Spiders and insects

Spiders and insects

Bad regulator

Change the regulator

Spiders and insects

Adjust the position of control box assembly

Remove blockage and clean burner

inside and outside

Check burner and orifices for 

blockage
Clean reflector and burner screen

Clean burner and orifices

Clean burner and orifices

Outdoor temperature is less than 40ºF and 

tank is less than 1/4 full

Turn cylinder valve OFF and replace

cylinder

Use a full cylinder

Turn control knob to ON

Dirt built up around pilot
Connection between gas valve and pilot 

assembly is loose
Thermocouple is not operating correctly

Anti tilt switch could be faulty, or wires not connected properly

Clean or replace orifice or 

pilot tube
Open gas line and bleed it

(pressing control knob in) for no

more than 1 - 2 minutes or until

you smell gas
Turn cylinder valve OFF and replace 

cylinder
Use match to light pilot; obtain new 

igniter and replace
Clean dirt from around pilot
Tighten connection and perform 

leak check
Replace thermocouple

Replace anti tilt switch/Connect wire properly

Wait until the propane cylinder 

warms up and becomes unfrosted
Clear blockage

Note: Heater operates 

at reduced efficiency 

below 40ºF (5ºC)