www.lec-commercial.co.uk
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Frequently Asked Questions
1.
Are there any restrictions as to where I can locate my Lec essenChill freezer?
Yes, for optimum performance, it’s important that you position your freezer on a hard flat
surface in an area where the ambient temperature will not drop below +16°C or exceed
+36°C. Ensure the appliance has sufficient clearance around it to provide adequate
ventilation. We do not recommend positioning your freezer close to a heat source such as a
radiator or in direct sunlight. Avoid an unheated location such as a cellar as it may cause
excess frost build.
2.
Can I plug my essenChill freezer in straight away after unpacking?
No, we recommend that you leave the appliance to stand for 24 hours before plugging in to
allow the refrigerant to settle after transportation and delivery. You should then run the
freezer whilst it’s empty for 24 hours before filling. Also, it is essential that you have
followed the cleaning recommendations on page 4 of this manual prior to filling.
3.
What should I do if my floor is uneven?
If the floor is uneven, adjust the front feet on your freezer (by twisting the feet right-to-left
or left-to-right) so that the unit stands firm and level.
4.
Can I change the temperature inside the unit?
Yes. Lec essenChill freezers have a temperature range of -18°C to -25°C. You can easily
change the temperature by following the instructions on page 12.
5.
How often should I clean my essenChill freezer and how?
It’s advised that you clean your fridge at least once a month. We recommend that the
appliance should be wiped with a soft cloth dampened with lukewarm water containing a
mild detergent
. Rinse with clean lukewarm water, and dry thoroughly.
6.
How often should I defrost my Lec essenChill freezer?
It is strongly recommended that you manually defrost your freezer on average 2-3 times
per year or whenever appropriate.
7.
What Warranty does my Lec essenChill have?
Your Lec essenChill unit comes with a 2 year parts and labour warranty. See Warranty
section on page 4 for details.
8.
Can I purchase an extended warranty?
Yes, Lec Commercial also offers customers the opportunity to purchase extended warranty
for added piece of mind. See Warranty section on page 4 for details.
9.
What should I do if the lock or key is damaged?
Simply call our Spares department on 0844 815 3755 and we will send arrange for a
replacement lock to be fitted if the appliance is still within warranty. Additional keys can
also be purchased from our Spares department.
10.
Can I purchase replacement parts?
Yes, we have a number of replacement parts. To order, please call our Spares department
on 0844 815 3755.
