HH/E01
LECTROSONICS, INC.
14
Service and Repair
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equip-
ment needs repair. Make sure you have followed the setup procedure and operating instructions. Check the
interconnecting cables and then go through the
Troubleshooting
section in this manual.
We strongly recommend that you
do not
try to repair the equipment yourself and
do not
have the local repair
shop attempt anything other than the simplest repair. If the repair is more complicated than a broken wire or
loose connection, send the unit to the factory for repair and service. Don’t attempt to adjust any controls inside
the units. Once set at the factory, the various controls and trimmers do not drift with age or vibration and never
require readjustment.
There are no adjustments inside that will make a malfunctioning unit start working
.
LECTROSONICS’ Service Department is equipped and staffed to quickly repair your equipment. In-warranty re-
pairs are made at no charge in accordance with the terms of the warranty. Out-of-warranty repairs are charged
at a modest flat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is
wrong as it does to make the repair, there is a charge for an exact quotation. We will be happy to quote approxi-
mate charges by phone for out-of-warranty repairs.
Returning Units for Repair
For timely service, please follow the steps below:
A.
DO NOT return equipment to the factory for repair without first contacting us by letter or by phone. We
need to know the nature of the problem, the model number and the serial number of the equipment. We
also need a phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B.
After receiving your request, we will issue you a return authorization number (R.A.). This number will help
speed your repair through our receiving and repair departments. The return authorization number must be
clearly shown on the
outside
of the shipping container.
C.
Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with
the proper packing materials. UPS is usually the best way to ship the units. Heavy units should be “dou-
ble-boxed” for safe transport.
D.
We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or
damage to equipment that you ship. Of course, we insure the equipment when we ship it back to you.
Factory Service Center
Mailing address:
Shipping address:
Telephone:
Lectrosonics, Inc.
Lectrosonics, Inc.
(505) 892-4501
PO Box 15900
581 Laser Rd.
(800) 821-1121 Toll-free
Rio Rancho, NM 87174
Rio Rancho, NM 87124
(505) 892-6243 Fax
USA
USA
Web:
E-mail:
www.lectrosonics.com
sales@lectrosonics.com
European Service Centers:
United Kingdom
Raycom Ltd
Langton House
19 Village St
Harvington, WR11 8NQ
United Kingdom
Main Tel: +44 (0) 1789 777 040
email: sales@raycom.co.uk
Germany
Ambient Recording GmbH
Schleissheimerstr. 181c
Service department
80797 Munich
Germany
email: info@ambient.de
