6
TROUBLESHOOTING
Problem
Possible Cause
Solution
Full-time surge
protection
outlets stop
providing
power to
equipment.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one piece
of equipment. Wait 10 seconds, reset the
circuit breaker by depressing the button, and
then turn the UPS on.
Battery not fully charged.
Recharge the battery by leaving the UPS
plugged in.
The UPS does
not perform
expected
runtime.
Battery is slightly worn out.
Contact Legacy Power Conversion about
replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The on/off switch is
designed to prevent
damage by rapidly turning
it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected
to an AC outlet.
The unit must be connected to a 110/120v
60Hz outlet.
The battery is worn out.
Contact Legacy Power Conversion about
replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The UPS will
not turn on.
Mechanical problem.
Contact Legacy Power Conversion about
replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The serial cable is not
connected.
Connect the serial cable to the UPS unit and an
open serial port on the back of the computer.
You must use the cable that came with the unit.
The serial cable is
connected to the wrong
port.
Check the back of the computer for an
additional serial port. Move the cable to this
port.
The unit is not providing
battery power.
Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS back on.
This should reset the unit.
SeeUPS2020
is inactive (all
icons are gray).
The serial cable is not the
cable that was included
with the UPS unit.
You must use the serial cable that was
enclosed with the unit for the software and unit
to be able to communicate.
