TROUBLESHOOTING
Problem
Possible Cause
Solution
Batteries are not fully charged.
Recharge the battery by leaving the
UPS plugged in.
The UPS does
not perform
expected
runtime.
Battery’s capacity diminishes over
time and use.
Contact Legacy Power Conversion
about replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The on/off switch is designed to
prevent damage by rapidly turning
it off and on.
Turn the UPS off. Wait 10 seconds and
then turn the UPS on.
The unit is not connected to an AC
outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is worn out.
Contact Legacy Power Conversion
about replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The UPS will not
turn on.
Mechanical problem.
Contact Legacy Power Conversion
about replacement batteries at
service@lpc-ups.com
or 800-859-5711.
Circuit breaker is tripped due to
overload
Turn the UPS off and unplug at least
one piece of equipment. Wait 10
seconds, reset the circuit breaker and
then turn the UPS on.
Batteries are discharged
Allow the unit to recharge for at least 4
hours.
Outlets do not
provide power to
equipment
Unit has been damaged by a
surge or spike.
Contact Legacy Power Conversion
about replacement batteries at
service@lpc-ups.com
or 800-859-5711.
The serial cable is not connected.
Connect the serial cable to the UPS unit
and an open serial port of your
computer. You must use the cable that
came with the unit.
The serial cable is connected to
the wrong port.
Try another serial port of your computer
The unit is not providing battery
power.
Shutdown your computer and turn the
UPS off. Wait 10 seconds and turn the
UPS on. This should reset the unit.
SeeUPS2020
is inactive (all
icons are
gray).
The serial cable is not the cable
that was provided with the unit.
You must use the cable included with
the unit for the software.
6
