23
The FLAME button
doesn’t work.
1.
Make sure the ON/OFF switch on the control
panel is ON.
2.
If the ON/OFF switch is ON, and the functions do
not work, please call 949-385-6588 or email
service5@fireandfireplaceservice.com.
The flame effect does
not turn off when I
press
the
flame
button.
1.
Make sure the batteries are installed properly.
If it still cannot work, please call 949-385-6588 or
email service5@fireandfireplaceservice.com.
The heater does not
work.
1.
Make sure the ON/OFF switch on the control
panel is turned on.
2.
Control Panel: Press the heater button on the
control panel to override the thermostat at any
time.
3.
Remote control: Make sure the thermostat is not
set too low. If the thermostat is set lower than
the room temperature, the heater will not turn
on. Or try to turn off the thermostat on the
remote control.
4.
If none of these solutions work, please call 949-
385-6588
or
service5@fireandfireplaceservice.com.
The heater does not
blow hot air when it
turns on and off.
This is normal. The fans blow cool air while the
heater gradually heat up. The fans blow after the
heater turn off to cool the heater and prevent
overheating.