Aperio GT 450 DX User’s Guide, Revision B © Leica Biosystems Imaging, Inc. 2022
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Chapter 6: Troubleshooting
6.
Shut down the scanner by tapping
Maintenance
, then tapping
Shut Down Scanner
.
7.
When touchscreen is dark, turn the scanner off using the On/Off switch.
8.
Turn the scanner back on using the On/Off switch.
9.
Allow the scanner to scan any remaining racks.
10.
If the issue persists, call Leica Biosystems Technical Services.
Symptoms and Solutions
This section contains troubleshooting information organized by symptom for scanner issues that do not have an error
message or code.
Scanner Does Not Power On
1.
Ensure the scanner is turned on.
2.
If you are using an optional uninterruptible power supply (UPS), ensure it is turned on.
3.
Check the connections to wall outlet, and the Ethernet cable that attaches to the back of the scanner.
4.
Ensure there is power available where the scanner is plugged in.
5.
Verify there is a network connection to the device.
6.
Ensure the main scanner cover is fully closed.
7.
If the issue persists, call Leica Biosystems Technical Services.
Touchscreen Does Not Respond to Touch
1.
Shut down the scanner by following the steps in,
“Shut Down the Scanner” on page 41
.
2.
Turn the scanner on
.
3.
If the issue persists, contact Leica Biosystems Technical Services with details.
Touchscreen is Black
1.
Shut down the scanner by following the steps in,
“Shut Down the Scanner” on page 41
.
2.
Turn the scanner on
.
3.
If the issue persists, contact Leica Biosystems Technical Services with details.
