☞
Precaution: Avoid rapid temperature changes and give the instrument
time to acclimatise.
Due to the encapsulated mirror design, the mirror is protected against direct
contact. But dirt on the dome such as a layer of dust, condensation or finger-
prints may cause considerable measuring errors.
5.3.2
Troubleshooting
Problem
Possible cause
Suggested remedies
Missing points in
scan.
Dust, debris or finger-
prints on the dome.
Use a glass cleaning tis-
sue to clean the specific
areas.
Problem
Possible cause
Suggested remedies
When switching on
the instrument or
starting a scan, the
system switches off
automatically.
Capacity of battery is too
low.
Battery not properly
charged.
Recharge or change bat-
tery.
Check the battery status
The system switches
off automatically,
even though it was
recharged, when
switching on the
instrument or start-
ing a scan.
Battery charger is
defective.
Check the function of
the battery charger. Note
the charging status dis-
played on the battery
charger.
Battery is no longer
charging.
The battery has lost
most of its capacity at
the end of its life time.
Replace the battery.
LED colour
Lighting
interval
Instrument status
continuous
A system error occurred. Shut
down the instrument, remove the
battery, insert it again and reboot
the device. If status does not
change or the problem occurs
again, contact the Leica support.
If you experience problems with your instrument, check the BLK2GO web page
at https://www.blk2go.com/ for support information and contacts.
Dirt on the dome
Basic troubleshooting
Advanced
troubleshooting
Troubleshooting in
operation mode
Troubleshooting -
support contacts
Operation
29