Sharpening your Pen Tips:
Your pen tips are sharpened at the factory, and can be used that way; but many users want a razor
edge put on and can sharpen the pen to their own satisfaction. A burning pen care kit is available,
which contains an Arkansas stone used for sharpening, a wooden handled leather strop board and a
bottle of Neetʼs Foot Oil with honing compound, all in a plastic carrying case.
Troubleshooting:
• If your burning unit starts humming or making noise, it is probably a transformer problem and you
should send it back to the factory immediately for repair.
• If you cannot remove the jack plug from the receptacle, it could be that the insulator melted from an
overheating problem. Send the set and the pen back to the factory for repair.
• If the pen handle gets too hot, your heat setting may be too high. One solution is to lower the heat
setting on the dial (Burning at a lower heat level can be easier and more controllable). Please keep in
mind that setting 5 on the dial is roughly 1,000 degrees Fahrenheit, while HI is roughly 2,000 degrees
Fahrenheit. Another solution is use our Rubber Finger Protectors.
Service Department:
Fill out the warranty card and send it in as soon as you receive your burning system. This will grant
you a warranty on labor and materials for one full year for any of our control units, from the time
of purchase. For units that are out of warranty, there will be a non-refundable service charge that
includes a complete inspection of the unit and all of its components. We will send a report to you
detailing the results of our inspection, and the cost of repairs to the unit. If you choose not to have
your unit repaired, we will be happy to upgrade you to a new unit at a discounted price.
Our service department will repair the solid state, fixed-tip pens. We do not repair the replaceable
pen tips because of the cost of repairing a tip would be more than the cost of replacement. There is
no warranty on the pens themselves, since we cannot control the use or abuse of the pens. All of our
pens are tested before shipping; If you encounter a problem with a pen that is a factory defect, we will
replace the pen free of charge. Please send in any fixed-tip pens and control units for repair to:
Leisure Time Products, Inc.
2650 Davisson Street
River Grove, IL 60171
(708) 452-5400
For helpful hints and tips, check out www.freeartschool.com!
Tip: If you have trouble putting the Rubber Finger Protector on the pen, sprinkle a little
talcum powder inside the protector for easier assembly.
3.
Tip: Sharpen both sides equally. Support the pen tip with your forefinger when
sharpening. If you do not support the tip with your finger, it may snap under too much
pressure.
