4
The Lennox communicating control with the soft disable state will indicate so as follows:
• On air handler, integrated furnace and outdoor controls, the soft disable state is display by double horizontal lines on seven segment display.
•
On Lennox Smart Zoning damper control module and EIM the green LED will blink 3 seconds on and 1 second off.
Possible Cause
•
Soft disable may occur when a control has been replace. Reconfiguring the system should resolve this issue.
• Sometimes Lennox communicating thermostat detects a new device or an existing device or a device on the system that is not communicating with the thermostat.
If this occurs, an alert code 10 is activated and the thermostat sends a soft disable command to the offending device on the communications bus (outdoor control,
IFC, AHC, EIM, or damper control module).
3.
Notifications (Service and Alert Codes)
These screens provide information on active notifications and previously cleared notifications. When selecting either a cleared or active notification a brief description
and alert code will be displayed. Notifications are categorized by system, indoor unit (air handler or furnace), outdoor unit (air conditioner or heat pump), zoning
control (if installed) and thermostat.
3.1.
Alert Code Priority Types and Notification Options
To expand a specification notification to access a more detail description of the alert code, press the down arrow to expand the description.
Table 1. Alert Code Priority Condition Visibility
Alert Priority
Alert Priority Description n
Notifications Displayed or Email Notifications Sent
Displayed for
Homeowner on
Thermostat
Displayed
for Dealer on
Thermostat
Lennox
®
Smart
Thermostat
Application
Lennox
®
Smart
Technician
Application**
LennoxPros
Service
Dashboard**
Homeowner
Emailed*
Dealer
Emailed
Service Urgent
Your system is in a No Heat/ No Cool or not
operating. Dealer service call is needed to get the
system running.
√
√
√
√
√
√
√
Service Soon /
Service Urgent
This alert priority indicates that the system will
likely recover on its own and no interaction is
necessary. Typically, either after a specific timer
period or a specific number of instances will
cause some Service Soon alerts to escalate to
Service Urgent.
X
√
X
√
√
X
X
Service Soon
System is not reaching set point or is partially
operating. A Dealer will need to service it with
24-48 hours.
X
√
X
√
√
X
X
Maintenance
Maintenance
alerts are those intervals set as
reminders to change filters, replace UV lamps,
tune up systems.
√
X
√
X
√
X
X
Information
Only-Dealer
This alert priority is for information and is directed
to the dealer.
X
√
X
√
X
X
X
* For homeowner to receive email notifications, email updates has to be enabled. From the home screen, go to
menu
>
user account
>
Email updates
and set to
ON
.
** For dealers to receive service alerts and service alert email the feature needs to be enabled by the homeowner. From the S30 home screen, go to
menu
>
user account
>
Dealer
Email updates
and set to
ON
. From the S40 home screen go to
Menu
>
User Account
>
Lennox Dealer Support Access
>
Dealer Support Access
.
