45
Table 2. Alert Codes and Troubleshooting
GF= Gas Furnace, AH=Air Handler, ID=Indoor unit (GF or AH), HP=Heat Pump, AC=Air Conditioner, OD=Outdoor Unit (AC or HP), PA=Pure Air S, ZA=Zone system and TS=Thermostat
Alert
Code
Inverter
Flash
Code
Priority
Condition
Actual Displayed
Alert Text
Under dealer
control center >
Notifications
Component or System Operational State and Troubleshooting Tip
How to clear alert code
3005
Maintenance
Pure Air
Maintenance
Not Applicable
Make service appointment for Pure Air main
-
tenance with dealer and reset reminder
65537
Service
Urgent
Missing Base
• Base not detected and alarm 65538 has been raised over 30 times.
•
Amber LED is displayed on smart hub.
•
Mount and wire mag-mount before powering up smart hub.
Automatically clears once is detected for
two seconds.
65538
Information
Only-Dealer
Missing Base
• Base not detected for at least 30 seconds.
•
Amber LED is displayed on smart hub.
•
Mount and wire mag-mount before powering up smart hub.
Automatically clears once is detected for
two seconds.
65539
Service
Urgent
Thermostat Lost
Connection Or
Internal Fault
HD wall display not detected for more than 30 seconds.
Automatically clears once is detected for
two seconds.
65540
Information
Only-Dealer
Missing HD wall
display
HD wall display not detected for less than 30 seconds.
Automatically clears once is detected for
two seconds.
65541
Information
Only-Dealer Download Failed Download for firmware failed.
Not applicable.
65542
Information
Only-Dealer
Update Failed
Has verification failed. Update failed.
Not applicable.
Automatically clears once is detected for
two seconds.
65543
Information
Only-Dealer
Firmware
Updated
When new firmware has been successfully updated to the thermostat.
Clears automatically after successfully
update.
65544
Information
Only-Dealer
More Than
8 Tstats In A
Group
The system is limited to no more than eight (8) smart hubs assigned to one group then alert code
65544 will be displayed.
EXAMPLE:
If you had two groups with eight smart hubs assigned to each group, then you
would get each minute 16 alert code 65544 notifications.
Once the system detects that only five or
less smart hubs are detected in one group
will the alert code automatically clears.
65545
Service Soon
Cooling
Capacity Alert
Cooling operation may not be sufficient for the hottest days. Based on local conditions and
climatological data for zip code.
EXAMPLE:
Dirty Filter, Low refrigerant charge, TXV, etc. Symptom during mild temperatures
may include system running longer than normal but not showing any other symp-
toms.
Auto cleared on next prediction
70001
Service Soon
IAQ: Internal
Sensor Fault
This issue will occur when:
• Any of the CO
2
, VOC and PM sensors output experiences an internal communication outage.
• Collected data values are out of range.
Cycle device power may clear condition.
To cycle power, press the device pairing button for one second.
If cycling power does not resolve issue then:
•
Remove device from the BLE network.
•
Perform a factory reset of the device.
•
Attempt to add device back to BLE network.
• If cycling power or factory reset does not
resolve issue then replace the device.
• Automatically clears when the system
detects that the issue no longer exists.
