Chapter 6. Troubleshooting, diagnostics, and recovery
This chapter provides solutions to resolve the computer problems. Use the basic procedure as a starting
point for resolving computer problems.
Basic procedure for resolving computer problems
Prerequisite
Before you start, read Appendix A “Important safety information” on page 61 and print the following
instructions.
1. Check that:
a. The cables for all connected devices are connected correctly and securely.
b. All components have been reassembled correctly.
c. All connected devices that require ac power are connected to properly grounded and working
electrical outlets.
d. All connected devices are enabled in UEFI BIOS.
2. Use an antivirus program to see if the computer has been infected by a virus. If the program detects a
virus, remove the virus.
3. Go to “Troubleshooting” on page 27 and follow the instructions for the type of problem you are
experiencing.
4. Run the diagnostic program. See “Diagnostics” on page 35.
5. Recover your operating system. See “Recovery” on page 35.
6. If the problem persists, contact Lenovo. See Chapter 8 “Help and support” on page 57.
Troubleshooting
Use the troubleshooting information to find solutions to problems that have definite symptoms.
© Copyright Lenovo 2019
27
Summary of Contents for 10YM
Page 1: ...M630e User Guide ...
Page 6: ...iv M630e User Guide ...
Page 12: ...7 M 2 Wi Fi card slot 8 M 2 solid state drive slot 9 Memory slot 6 M630e User Guide ...
Page 14: ...8 M630e User Guide ...
Page 22: ...16 M630e User Guide ...
Page 44: ...38 M630e User Guide ...
Page 62: ...56 M630e User Guide ...
Page 66: ...60 M630e User Guide ...
Page 80: ...74 M630e User Guide ...
Page 96: ...90 M630e User Guide ...
Page 99: ......
Page 100: ......