Chapter 6. Troubleshooting, diagnostics, and recovery
This chapter provides solutions to resolve computer problems. Use the basic procedure as a starting point
for resolving computer problems.
Basic procedure for resolving computer problems
Prerequisite
Before you start, read Appendix A “Important safety information” on page 61 and print the following
instructions.
1. Check that:
a. The cables for all connected devices are connected correctly and securely.
b. All components have been reassembled correctly.
c. All connected devices that require ac power are connected to properly grounded and working
electrical outlets.
d. All connected devices are enabled in UEFI BIOS.
2. Use an antivirus program (if any) to see if the computer has been infected by a virus. If the program
detects a virus, remove the virus.
3. See Chapter 6 “Troubleshooting, diagnostics, and recovery” on page 29 to resolve the problem you are
experiencing, run the diagnostic program, and recover your operating system.
4. If the problem persists, contact Lenovo. See Chapter 8 “Help and support” on page 57.
Troubleshooting
Use the troubleshooting information to find solutions to problems that have definite symptoms.
© Copyright Lenovo 2020
29
Summary of Contents for 11EF000PBL
Page 1: ...Lenovo V50s 07IMB User Guide ...
Page 6: ...iv Lenovo V50s 07IMB User Guide ...
Page 18: ...12 Lenovo V50s 07IMB User Guide ...
Page 22: ...16 Lenovo V50s 07IMB User Guide ...
Page 28: ...22 Lenovo V50s 07IMB User Guide ...
Page 34: ...28 Lenovo V50s 07IMB User Guide ...
Page 46: ...40 Lenovo V50s 07IMB User Guide ...
Page 53: ...Chapter 7 CRU replacement 47 ...
Page 55: ... Type 2 Chapter 7 CRU replacement 49 ...
Page 59: ...Chapter 7 CRU replacement 53 ...
Page 62: ...56 Lenovo V50s 07IMB User Guide ...
Page 66: ...60 Lenovo V50s 07IMB User Guide ...
Page 96: ...90 Lenovo V50s 07IMB User Guide ...
Page 99: ......
Page 100: ......