Lenovo 1706KEU - ThinkPad X60 1706, Troubleshooting Manual

Page 1: ...shooting Guide Includes v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer ...

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Page 3: ...ThinkPad X60 Service and Troubleshooting Guide ...

Page 4: ...2006 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program ...

Page 5: ...lling a new operating system 26 Chapter 5 Upgrading and replacing devices 27 Replacing the battery 27 Upgrading the hard disk drive 29 Replacing memory 31 Chapter 6 Getting help and service 35 Getting help and service 35 Getting help on the Web 35 Calling the Customer Support Center 35 Getting help around the world 37 Appendix A Warranty information 39 Warranty Information 39 Warranty Period 39 Ty...

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Page 7: ...t with your body even through clothing may cause a skin burn Route the cables of an ac adapter a mouse a keyboard a printer or any other electronic device or any communication lines so that they cannot be pinched by your machine or other objects walked on tripped over or in any way be subjected to treatment that could disturb the operation of your computer Applying strong force to the cables may d...

Page 8: ...quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Read first vi ThinkPad X60 Service and Troubleshooting Guide ...

Page 9: ...d features and tools or solve problems To open Access Help click Start move the pointer to All Programs in Windows other than Windows XP Programs then to ThinkVantage Click Access Help Productivity Center provides an easy access to software tools and key Lenovo sites eliminating the need to carry other reference manuals around To open Productivity Center press the ThinkVantage button on your keybo...

Page 10: ...ductivity Center and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it Finding information 2 ThinkPad X60 Service and Tr...

Page 11: ... any part of your body while using it Never use the ac adapter to warm your body Extended contact with your body even through clothing may cause a skin burn v Route the cables of an ac adapter a mouse a keyboard a printer or any other electronic device or any communication lines so that they cannot be pinched by your machine or other objects walked on tripped over or in any way be subjected to tre...

Page 12: ...hese can lodge in the drive v If your computer comes with an optical drive do not touch the surface of a disc or the lens on the tray v Wait until you hear the CD or DVD click into the center pivot of an optical drive before closing the tray v When installing your hard disk diskette or optical drive follow the instructions shipped with your hardware and apply pressure only where needed on the devi...

Page 13: ...pplied v Store your external and removable hard disk diskette or optical drives in the appropriate containers or packaging when they are not being used v Before you install any of the following devices touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the device PC Card Smart Card Memory Card such as xD Pict...

Page 14: ...cleaner directly on the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a sof...

Page 15: ... the reader with a dry soft lint free cloth v The surface of the reader is dirty or stained v The surface of the reader is wet v The reader often fails to enroll or authenticate your fingerprint Caring for your ThinkPad computer Chapter 2 Caring for your ThinkPad computer 7 ...

Page 16: ...Caring for your ThinkPad computer 8 ThinkPad X60 Service and Troubleshooting Guide ...

Page 17: ...sages 17 A password problem 18 Keyboard problems 19 Standby or hibernation problems 19 Computer screen problems 20 Battery problems 22 A Hard disk drive problem 22 Fingerprint authentication problems 22 A startup problem 23 Other problems 23 Starting BIOS Setup Utility 23 Note Refer to Access Help if your system is running and Access Help is accessible This chapter presents information for use whe...

Page 18: ...uide More tips can be found in the following sections of Access Help v Preventing problems v Spills on the keyboard What are the main hardware features of my new ThinkPad computer See the ThinkPad tour section of Access Help Where can I find the detailed specifications for my machine See www lenovo com think support I need to upgrade a device or I need to replace one of the following the hard disk...

Page 19: ...tudy the Problem solving section of Access Help This Guide describes only problems that might prevent you from getting access to the online help system Where are the recovery CDs No recovery CD or a Windows CD is provided with your computer originally For explanation of the alternative recovery methods offered by Lenovo see Restoring factory contents on page 25 of this Guide How can I contact the ...

Page 20: ...ce partition of the hard disk drive you can diagnose your system without starting up the operating system Do as follows 1 Remove any diskette from the diskette drive and then turn off the computer 2 Turn on the computer 3 While the message To interrupt normal startup press the blue ThinkVantage button is displayed at the lower left of the screen press the ThinkVantage button to enter the Rescue an...

Page 21: ... restart the system Message 0190 Critical low battery error Solution The computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one Message 0191 System Security Invalid remote change requested Solution The system configuration change has failed Confirm the operation and try again To clear the error en...

Page 22: ...uilt in keyboard operates correctly If it does have the external keyboard serviced v Make sure that the external keyboard is connected to the correct connector Test the computer by using PC Doctor v If the computer stops during the test have the computer serviced Message 0230 Shadow RAM error 0231 System RAM error 0232 Extended RAM error Solution Test your computer s memory with PC Doctor If you a...

Page 23: ...a has been deleted 1 Press F1 to open the BIOS Setup Utility 2 Select Security Predesktop Area Access Predesktop Area 3 Set this item to Disabled 4 Save and exit v If the above fails 1 Press Enter 2 Double click RECOVER TO FACTORY CONTENTS and follow on screen instructions Note This will permanently erase the entire contents of the hard disk and then restore software preinstalled by Lenovo Press F...

Page 24: ...left this mode and your computer cannot resume normal operation v Restore the system configuration to what it was before your computer entered hibernation mode v If the memory size has been changed re create the hibernation file Message Operating system not found Solution Verify the following v The hard disk drive is correctly installed v A startable diskette is in the diskette drive If you still ...

Page 25: ...achine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer by pressing and holding the power button for more than 4 seconds then turn it on and listen again If you are using an external monitor refer to Computer screen problems on page 20 Solution If a power on password is set press any key to display the power on password prompt and then type...

Page 26: ...sword Solution If you have registered your computer for Password Reset Service and you forgot your power on or hard disk password you can reset it by pressing the ThinkVantage button at the password prompt v If you cannot reset your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled v If you cannot reset your ha...

Page 27: ...c keypad do not work Solution Make sure that the external numeric keypad is correctly connected to the computer Standby or hibernation problems Problem The computer does not return from standby or hibernation mode Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator v If th...

Page 28: ... it on and the computer display remains blank press Fn F7 to bring up the computer display Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen Problem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode...

Page 29: ...op click Properties then click the Settings tab 2 Check whether the screen resolution and color quality are correctly set 3 Click Advanced 4 Click the Adapter tab 5 Make sure Mobile Intel R 945GM Express Chipset Family is shown in the adapter information window 6 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshoot butto...

Page 30: ...rotector then turn on the computer again Problem The battery does not charge Solution For details see the Battery and power category in Troubleshooting under the Problem solving section in Access Help A Hard disk drive problem Problem The hard disk drive does not work Solution In the startup menu in BIOS Setup Utility make sure that the hard disk drive is in the Boot priority order If it is in the...

Page 31: ...Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the en...

Page 32: ...tart the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are protected by the supervisor password For more information refer to the on board help Using the cursor keys move to an item you want to change When the item you want is highlighted press Enter A submenu is displayed 7 Change the items you wish to change To change the valu...

Page 33: ...contents Instead of providing a recovery CD or a Windows CD with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and pro...

Page 34: ...scue and Recovery workspace opens 4 Click Restore your system and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time These backups might be stored on your hard disk or a network drive or on removable...

Page 35: ...nnect the ac adapter and all cables from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery lock to the unlock position 4 Slide and hold the battery latch 1 then remove the battery 2 Copyright Lenovo 2006 27 ...

Page 36: ... the front side of the battery space in the computer then gently push the battery into the space Note Some ThinkPad models require a spacer 6 Slide the battery lock to the lock position Replacing the battery 28 ThinkPad X60 Service and Troubleshooting Guide ...

Page 37: ...of greater capacity You can purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping 2 The ThinkVantage Rescue and Recovery workspace and the Product Recovery program are not included on an ...

Page 38: ...e a backup copy of all the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove...

Page 39: ...l the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing memory Important Read Safety and Warranty Guide before replacing memory Increasing memory capacity is an effective way to make programs run faster You can increase the amount of memory in your computer by installing a double data rate DDR 2 synchronous dynamic random access memory Upgradin...

Page 40: ...This action reduces any static electricity in your body that could damage the SO DIMM Do not touch the contact edge of the SO DIMM 2 Turn off the computer then disconnect the ac adapter and all cables from the computer 3 Close the computer display and turn the computer over 4 Remove the battery 5 Loosen the screws that hold the memory slot cover in place 1 then remove the cover 2 6 If two SO DIMMs...

Page 41: ...rrectly do as follows 1 Turn the computer on 2 While the To interrupt normal startup press the blue ThinkVantage button message is displayed at the lower left of the screen press the ThinkVantage button The Rescue and Recovery screen opens 3 Click Access BIOS The System Restart Required window is displayed 4 Click Yes The computer restarts and the BIOS Setup Utility screen opens The Installed memo...

Page 42: ...Replacing memory 34 ThinkPad X60 Service and Troubleshooting Guide ...

Page 43: ...m directory or you can contact Customer Support Center at the phone number s listed in Worldwide telephone list on page 43 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is www lenovo com think You can find support information for your ThinkPad c...

Page 44: ...novo com think support and click Warranty then follow the instructions on the screen Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please en...

Page 45: ...ty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fe...

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Page 47: ...nty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement s in the second and third y...

Page 48: ...r 6 1 Japan Parts and Labor 1 year Battery pack 1 year 6 1 Others Parts and Labor 3 years Battery pack 1 year 7 1 1707 All Parts and Labor 3 years Battery pack 1 year 5 1 1708 US Canada Mexico Brazil and Australia Parts and Labor 3 years Battery pack 1 year 6 1 Others Parts and Labor 3 years Battery pack 1 year 7 1 1709 US Canada Mexico Brazil and Australia Parts and Labor 1 year Battery pack 1 ye...

Page 49: ...bility Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in all worldwide locations additional charges may apply outside your Service Provider s normal service area contact your local Service Provider representative or your reseller for country and location specific information 1 Customer Replaceable Unit CRU Service Len...

Page 50: ...ible for its installation and verification 4 Customer Carry In or Mail In Service You will deliver or mail as your Service Provider specifies prepaid unless specified otherwise the failing Machine suitably packaged to a designated location After the Machine has been repaired or exchanged it will be made available for your collection or for Mail in Service the Machine will be returned to you at Len...

Page 51: ...ort 02 210 9820 Dutch Up and running support 02 210 9800 French Warranty service and support 02 225 3611 Dutch French Bolivia 0800 0189 Spanish Brazil Sao Paulo region 11 3889 8986 Outside Sao Paulo region 0800 701 4815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3344 Chile Toll Free 1230 020 1130 Spanish China 800 810 1818 ext 5070 8610 84981188 ext 5070...

Page 52: ...d support software 0810 631 020 French Germany Up and running support 07032 15 49201 Warranty service and support 01805 25 35 58 German Greece 30 210 680 1700 Guatemala 1800 624 0051 Spanish Honduras Tegucigalpa 232 4222 San Pedro Sula 552 2234 Spanish Hungary 36 1 382 5720 India 1800 425 6666 91 80 2678 8970 English Indonesia 800 140 3555 English 62 21 251 2955 Bahasa Indonesian Ireland Up and ru...

Page 53: ...ish Bahasa Melayu Malta 356 23 4175 Mexico 01 800 123 1632 Spanish Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 733 222 English Nicaragua 001 800 220 1830 Spanish Norway Up and running support 6681 1100 Warranty service and support 8152 1550 Norwegian Panama 001 866 434 2080 Toll Free Spanish Peru 0 800 00 966 Spanish Philippines 1800 1888 1426 English 63 2 995 8...

Page 54: ...723 9799 0800 000 700 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 2041 Turkish United Kingdom Up and running support 01475 555 055 Warranty support 08705 500 900 English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 5722 Spanish Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietn...

Page 55: ... drive X X X X AC adapter and power cord X TrackPoint cap X Memory X X X X Tier 2 CRUs Keyboard X X X Palm rest integrated with fingerprint reader X X X PCI Express Mini Card X X X Communication Daughter Card X X X You can find instructions for replacing CRUs in Access Help To open Access Help click Start move the pointer to All Programs in Windows other than Windows XP Programs then to ThinkVanta...

Page 56: ...pport Web site http www lenovo com think support site wss document do lndocid part video v The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 43 48 ThinkPad X60 Service and Troubleshooting Guide ...

Page 57: ... DDR 2 synchronous dynamic random access memory DRAM Storage device v 2 5 inch hard disk drive Display The color display uses TFT technology v Size 12 1 inch Resolution LCD 1024 by 768 External monitor Up to 2048 by 1536 v Brightness control v ThinkLight Keyboard v Fingerprint reader on some models v 89 key 90 key or 93 key v TrackPoint v Fn key function v ThinkVantage button v Volume control butt...

Page 58: ... to 1 1 in or 20 to 35 2 mm 0 8 to 1 39 in depending on the model Environment v Maximum altitude Operating non operating 3048 m 10000 ft Storage 12192 m 40000 ft v Temperature At altitudes up to 2438 m 8000 ft Operating 5 to 35 C 41 to 95 F Non operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its tempe...

Page 59: ... 14 4 V dc Capacity 2 0AH v ThinkPad X60 4 Cell Lithium ion Li Ion cylindrical battery pack Nominal voltage 14 4 V dc Capacity 2 6AH v ThinkPad X60 8 Cell Lithium ion Li Ion battery pack Nominal voltage 14 4 V dc Capacity 5 2AH Battery life v For detailed information on battery life see the Power Manager Gauge in the task tray Specifications Appendix C Features and Specifications 51 ...

Page 60: ...Specifications 52 ThinkPad X60 Service and Troubleshooting Guide ...

Page 61: ...C 27709 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this stat...

Page 62: ...data for their specific environment Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other...

Page 63: ...uthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States In...

Page 64: ...e 2002 96 EC Notice This mark applies only to countries within the European Union EU and Norway This appliance is labelled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various produc...

Page 65: ...one license does not include the right to access any IBM Lotus Domino servers however this stand alone license may be upgraded to a full Notes license at a reduced price For more information visit http www lotus com notes Customer Support For support information and phone numbers to help with initial installation of software visit http www pc ibm com support To purchase technical support beyond th...

Page 66: ...anada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville NC USA 27560 Fax 919 405 4495 To inquire about an order contact Smartsuite_ibm modusmedia com In European Countries Via the Internet http ibm modusmedia co uk Mail address IBM Lotus Notes ...

Page 67: ... 1 2 3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite Lotus Word Pro Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Intel Pentium and Intel SpeedStep are trademarks of Intel Corporation in the United States and or other countries For a complete list of Intel trademarks...

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Page 69: ...5 by Web 35 hibernation problems 19 I important tips 3 K keyboard problems 19 P password problems 18 setting 4 PC Doctor for Windows 11 problems battery 22 computer screen 20 diagnosing 11 fingerprint reader 22 hard disk 22 hibernation 19 keyboard 19 password 18 power management 19 standby 19 startup 23 troubleshooting 12 R recovering preinstalled software 25 replacing battery 27 Rescue and Recove...

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Page 72: ...Part Number 42T7912 Printed in China 1P P N 42T7912 ...