v
The
HMM
will
have
the
4-digit
MT
and
3-digit
CTO
model
only
(Example:
1829-CTO).
Again,
CMVs
are
custom
models
and
are
not
found
in
the
HMM.
General
Announce
Variant
(GAV)
This
is
a
standard
model
(fixed
configuration).
GAVs
are
announced
and
offered
to
all
customers.
The
MTM
portion
of
the
machine
label
is
a
4-digit
MT
and
3-digit
model,
where
model
=
a
“fixed
part
number”,
not
“CTO”
(Example:
1829-F1U).
Also,
PEW,
eSupport,
and
the
HMM
will
list
these
products
under
the
same
fixed
model
number.
FRU
identification
for
CTO,
CMV,
and
GAV
products
There
are
three
information
resources
to
identify
which
FRUs
are
used
to
support
CTO,
CMV,
and
GAV
products.
These
sources
are
PEW,
eSupport,
and
the
HMM.
Using
PEW
v
PEW
is
the
primary
source
for
identifying
FRU
part
numbers
and
FRU
descriptions
for
the
key
commodities
for
CTO,
CMV
and
GAV
products
at
a
MT
-
serial
number
level.
An
example
of
key
commodities
are
hard
disk
drives,
system
boards,
microprocessors,
Liquid
Crystal
Displays
(LCDs),
and
memory.
v
Remember,
All
CTO
and
CMV
products
are
loaded
in
PEW
under
the
4-digit
MT
and
3-digit
model,
where
model
=
“CTO”
(Example:
1829-CTO).
GAVs
are
loaded
in
PEW
under
the
4-digit
MT
and
3-digit
model,
where
model
=
a
“fixed
part
number”,
not
“CTO”
(Example:
1829-F1U).
v
PEW
can
be
accessed
at
the
following
Web
site:
http://w3-3.ibm.com/pc/entitle
Click
on
MACHINE
LOOKUP,
followed
by
WARRANTY
INFORMATION.
Input
the
MT
and
the
Serial
number
and
the
list
of
key
commodities
will
be
returned
in
the
PEW
record
under
COMPONENT
INFORMATION.
v
Business
Partners
using
Eclaim
will
access
PEW
when
performing
Entitlement
Lookup.
Business
Partners
will
enter
Loc
ID,
MT
and
Serial,
and
the
key
commodities
will
be
returned
in
the
Eclaim
record
under
SYSTEM
DETAILS.
v
Authorized
IBM
Business
Partners
can
access
Eclaim
at
the
following
Web
site:
https://wca.eclaim.com
Using
eSupport
For
Key
Commodities
(Examples
-
hard
disk
drive,
system
board,
microprocessor,
LCD,
and
memory)
Important
service
information
Introduction
5
