Lenovo 2746AD4 - ThinkPad SL500 2746, Supplementary Manual

Page 1: ...ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

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Page 3: ...ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 4: ...k support click Troubleshooting and then click User s guides and manuals First Edition June 2008 Copyright Lenovo 2008 All rights reserved LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure L...

Page 5: ...n problems 22 Battery problems 25 AC adapter problems 25 Hard disk drive HDD problems 26 Fingerprint reader problems 26 Startup problems 26 Chapter 4 Recovery options 29 Introducing Rescue and Recovery 29 Restoring the factory contents 29 Recovering data 31 Chapter 5 Upgrading and replacing devices 33 Replacing the battery 33 Upgrading the hard disk drive 34 Replacing memory 37 Chapter 6 Getting h...

Page 6: ...Notice for users in the U S A 65 ENERGY STAR model information 66 Notice for Regulatory information 68 Trademarks 69 Index 71 iv ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 7: ...ause discomfort or even a skin burn v Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended time v Periodically take breaks from using the keyboard by lifting your hands from the palm rest Protect yourself from the heat generated by the AC adapter When the AC adapter is connected to an electrical outlet and your computer it ...

Page 8: ...r equipped with a hard disk drive do one of the following and make sure that the power on indicator is off Turn it off Press Fn F4 to put it in sleep standby mode Press Fn F12 to put it in hibernation mode This will help to prevent damage to the computer and possible loss of data Handle your computer gently Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer dis...

Page 9: ...rehensive online manual called Access Help preinstalled on your ThinkPad computer is a comprehensive online manual that provides answers to most of your questions about your computer helps you to configure preloaded features and tools or solve problems To open Access Help do either of the following v Press the Lenovo CareSM button Under Quick Links in the Lenovo Care click Access on system help v ...

Page 10: ...tton The blue Lenovo Care button can help you in many situations when your computer is working normally and even when it is not Press the Lenovo Care button to open the Lenovo Care and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start...

Page 11: ...close to such an appliance and is exposed for an extended time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or ...

Page 12: ...Connect the internal modem correctly v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings I...

Page 13: ...v Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service provider cannot reset it and you will have to replace your system board or HDD Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly v Scratching the surface of the reader with a hard pointed object v Scraping the surface of the r...

Page 14: ...o or between the keys 3 Allow to dry 4 To remove any crumbs and dust from beneath the keys you can use a camera blower with a brush or cool air from a hair drier Note Avoid spraying cleaner directly on the display or the keyboard Cleaning your computer display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratch like mark on your display it might be a stain transferred fr...

Page 15: ...he detailed specifications for my ThinkPad computer See http www lenovo com think support I need to upgrade a device or I need to replace one of the following the HDD the PCI Express Mini Card the memory the keyboard or the palm rest See the Appendix B Customer Replaceable Units CRUs on page 55 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removi...

Page 16: ...ics in Access Help 2 Turn off the computer and then turn it on again 3 When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility If you have set a supervisor password the BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instead of entering the supervisor password however you cannot change the parameters that are pro...

Page 17: ...sts may take up to several minutes or longer Make sure you have time to run the entire test do not interrupt the test while it is running When preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician Diagnosing problems using PC Doctor from the service partition By using PC Doctor from the Rescue and Recovery ...

Page 18: ...er off and remove the Wireless USB card The Wireless USB card is not supported on this computer Remove it 1810 Fan Error The Fan module is not support 1811 Thermal sensing error Detect Thermal sensor had error status during post stage 7001 HDCP Memory is not enough for HDCP Key Provisioning System memory is not enough for Intel HDCP key provisioning Please add more system memory 7002 HDCP Failed t...

Page 19: ...ition may occur when the hole is set at 512K base memory or when CMOS is corrupted 8200 Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device 8201 Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette 8202 Drive Not Ready The BIO...

Page 20: ...message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk 8400 BootSector Write The BIOS has detected software attempting to write to a drive s boot sector This is flagged as possible virus activity This message will only be displayed if Virus Det...

Page 21: ...lict when configured by BIOS POST 850C PCI IRQ conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST 850D PCI IRQ routing table error BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is caused by an incomplete description of the PCI Interrupt Routing of the system 850E Timer Error ...

Page 22: ... problem with system hardware 8705 Unlock Keyboard PS2 keyboard is locked User needs to unlock the keyboard to continue the BIOS POST 8706 System Halted The system has been halted A reset or power cycle is required to reboot the machine This message appears after a fatal error has been detected 8707 INS Pressed Indicates that INS key is pressed during the BIOS POST The POST will load and use defau...

Page 23: ...of the installed processor The processor will be run at a reduced frequency which will impact system performance This message is displayed when the power requirements of the board do not match the power requirement of the CPU 8B00 Insufficient Runtime space for MPS data System may operate in PIC or Non MPS mode This message is displayed when there is not enough space in the 0F000h runtime area for...

Page 24: ... you heard any beeps 1 Turn off the computer by pressing and holding the power switch for 4 seconds or more 2 Turn it on and listen again Solution 1 Make sure that v The battery is installed correctly v The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet v The computer is turned on Turn the power switch on again for confirmation 2 If a power o...

Page 25: ...estoring the system to the factory state see Chapter 4 Recovery options on page 29 3 If the problem persists have the computer serviced Problem The screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Do either of the following v Move the TrackPoint or press a key to exit the screen saver v Press the power switch to resume from sleep standby or h...

Page 26: ...r for Windows If you cannot startup Windows use PC Doctor from the service partition on your hard disk drive Password problems Problem You forgot your password Solution v If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have that password canceled v If you forget your hard disk password a Lenovo authorized servicer ca...

Page 27: ...e is working properly If keys on the keyboard still do not work have the computer serviced Problem A number appears when you type a letter Solution The numeric lock function is on To disable it press and hold Shift or Fn and then press NmLk Delete Problem All or some keys on the external keyboard or numeric keypad do not work Solution Make sure that the external keyboard or numeric keypad is corre...

Page 28: ... Connect the AC adapter to the computer and plug it into an electrical outlet v Replace the battery with a fully charged one Problem When you take action to return from sleep standby mode the computer display remains blank Solution 1 Check whether an external monitor was turned off while the computer was in sleep standby mode 2 Do either of the following v Turn on the external monitor to display t...

Page 29: ... reinstall the AC adapter and the battery Problem The computer enters sleep standby mode unexpectedly Solution 1 Make sure that the settings in Power Manager are set properly a Start Power Manager by clicking Start All programs ThinkVantage Power Manager b On the Power Plan tab in Windows XP On the Power Scheme tab select the name of the Plan you want Under System settings check the setting of Ent...

Page 30: ... small number of missing discolored or bright dots on the screen might exist all the time Problem The screen is blank Solution 1 Do the following v Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds v If you are using the AC adapter or using the battery and the battery status indicator is on i...

Page 31: ... adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and make sure that the device is working properly If not click the Troubleshoot button 7 Click the Monitor tab ...

Page 32: ...lick the Troubleshoot button 7 Click the Monitor tab 8 Make sure that the information is correct 9 Click the Properties button Check the Device status box and make sure that the device is working properly If not click the Troubleshoot button Problem A message Unable to create overlay window appears when I try to start DVD playback or I get poor or no playback while running video playback DVD playb...

Page 33: ...ty Solution Discharge and recharge the battery AC adapter problems Problem The AC adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed on the task bar Also the AC power indicator does not light up Solution 1 Make sure that the connection of the AC adapter is correct For connecting the AC adapter see the Setup Instructions man...

Page 34: ... v Your finger is wrinkled rough dry injured stained oily or wet v The surface of your finger is very different from when you enrolled your fingerprint To improve the situation try the following v If your hands are too dry apply lotion to them v Clean or wipe your hands to remove any excess dirt or moisture from the fingers v Enroll and use a different finger for authentication Startup problems Pr...

Page 35: ...s follows 1 Turn off the computer and then turn it on again 2 When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility 3 Select Startup and press Enter 4 Select Boot and press Enter 5 Make sure that the device is configured so that it can start up the operating system 6 To save the change press F10 Select Yes and press Enter Chapter 3 Solving computer problems 27 ...

Page 36: ...28 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 37: ...o preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area or partition of the HDD Although hidden the backups in the partition consume the drive space Therefore when checking the capacity of your HDD according to Windows you might note that the total capacity of the storage drive appears to be smaller than anticipated This discrepan...

Page 38: ...em settings Select Yes and press Enter The computer will restart Restoring the factory contents from the service partition 1 If possible save all your files and shut down your operating system 2 Turn off the computer and then turn it on again 3 When the ThinkPad logo comes up immediately press the Lenovo Care button F11 or Enter key The Rescue and Recovery workspace opens 4 Click Full Restore and ...

Page 39: ...operation You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the HDD to an earlier state using any of the stored backups The Rescue and Recovery workspace on your HDD model runs independently of the Windows operating system Therefore you can start it by pressing the Lenovo Care button F11 or Enter key when prompted during startup Afte...

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Page 41: ...e the battery do the following 1 Turn off the computer or enter hibernation mode Then disconnect the AC adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Unlock the battery latch by sliding it to the left 1 Then remove the battery 2 2 1 4 Install a fully charged battery Copyright Lenovo 2008 33 ...

Page 42: ...ith a new one by following the procedure below You can purchase a new HDD from your reseller or Lenovo marketing representative Note v Replace the HDD only if you are upgrading it or having it repaired The connectors and slot of these drives were not designed for frequent changes or drive swapping v The Rescue and Recovery workspace and the Product Recovery program are not included on an optional ...

Page 43: ...a on the drive Before removing the HDD make a backup copy of all the data on the drive and turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the HDD do the following 1 Turn off the computer then disconnect the AC adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the ba...

Page 44: ...ing out the tab 6 Insert the HDD into the slot then press it firmly into place 7 Put the slot cover back in place 1 and reinstall it 2 Reinstall the screw 1 2 36 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 45: ...y slot of your computer SO DIMMs with different capacities are available Note Use only the memory types supported by your computer If you incorrectly install the optional memory or install an unsupported memory type a warning beep will sound when you try to start the computer To install an SO DIMM do the following 1 Touch a metal table or a grounded metal object This action reduces any static elec...

Page 46: ...5 Loosen the screws 1 and then remove the memory slot cover 2 ThinkPad SL 300 2 1 ThinkPad SL 400 1 2 38 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 47: ...ThinkPad SL 500 2 1 Chapter 5 Upgrading and replacing devices 39 ...

Page 48: ...he latches on both edges of the socket at the same time Be sure to save it for future use ThinkPad SL 300 2 1 1 ThinkPad SL 400 and SL500 2 1 1 7 Find the notch on the contact edge of the SO DIMM Attention To avoid damaging the SO DIMM do not touch its contact edge 40 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 49: ... the socket at an angle of about 20 degrees 1 then press it firmly 2 ThinkPad SL 300 2 1 ThinkPad SL 400 and SL500 20 1 2 1 2 9 Pivot the SO DIMM downward until it snaps into place 10 Make sure that the card is firmly fixed in the slot and does not move easily Chapter 5 Upgrading and replacing devices 41 ...

Page 50: ...memory slot cover as shown in the drawing 1 and put it back into place 2 Tighten the screws 3 ThinkPad SL 300 1 1 3 2 ThinkPad SL 400 1 1 1 1 1 3 2 42 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 51: ...o the computer To make sure that the SO DIMM is installed correctly do as follows 1 Turn on the computer 2 When the ThinkPad logo comes up immediately press F1 to enter the BIOS Setup Utility 3 The Installed memory item shows the total amount of memory installed in your computer Chapter 5 Upgrading and replacing devices 43 ...

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Page 53: ...on please contact the Customer Support Center at the phone number s listed in Worldwide telephone list on page 47 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is http www lenovo com think You can find support information for your ThinkPad compu...

Page 54: ...rranty then follow the instructions on the screen For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product see Chapter 3 Warranty information in the Safety and Warranty Guide included with your Lenovo hardware product If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a ...

Page 55: ...servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com think support click Warranty a...

Page 56: ...dia Home PC 800 938 228 Hong Kong Cantonese English Mandarin China Macau S A R ThinkPad Technical enquiry hotline 0800 839 Macau ThinkPad Service Center 2871 5399 Macau Multimedia Home PC 0800 336 Macau Cantonese English Mandarin Colombia 1 800 912 3021 Spanish Costa Rica 0 800 011 1029 Spanish Croatia 0800 0426 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark 7010 5150 Warranty service...

Page 57: ... and support English Israel Givat Shmuel Service Center 972 3 531 3900 Hebrew English Italy 39 800 820094 Warranty service and support Italian Japan ThinkPad Products Toll Free 0120 20 5550 International 81 46 266 4716 The above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answe...

Page 58: ...9 Portugal 351 21 892 7046 Portuguese Romania 4 021 224 4015 Russia Moscow 7 495 258 6300 Toll free 8 800 200 6300 Russian Singapore 1800 3172 888 English Bahasa Melayu Slovakia 421 2 4954 5555 Slovenia 386 1 200 50 60 Spain 91 714 7983 0901 100 000 Spanish Sri Lanka 9411 2493547 9411 2493548 English Sweden 077 117 1040 Warranty service and support Swedish Switzerland 0800 55 54 54 Warranty servic...

Page 59: ...ty support English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 843 6675 For southern area and Ho Chi Minh City 84 8 829 5160 English Vietnamese Chapter 6 Getting help and service 51 ...

Page 60: ...52 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 61: ...nd are available from Lenovo at any time upon request CRUs that are easily installed by you are called Self service CRUs while Optional service CRUs may require some technical skill and tools Installation of Self service CRUs is your responsibility You may request that a Service Provider install Optional service CRUs under one of the other types of warranty service designated for your product An o...

Page 62: ...our Service Provider specifies prepaid by you unless specified otherwise the product suitably packaged to a designated location After the product has been repaired or exchanged it will be made available for your collection Failure to collect the product may result in your Service Provider disposing of the product as it sees fit For Mail in Service the product will be returned to you at Lenovo s ex...

Page 63: ...s cards notebook keyboards and palm rests with fingerprint reader and touchpad may also be CRUs v Optional service CRUs these CRUs are isolated parts within the computer that are concealed by an access panel which is typically secured by more than two screws Once the access panel is removed the CRU is visible Both types of CRU are listed in the table on the following page Online Access Help and th...

Page 64: ...for your computer and tells where to find the replacement instructions Service and Troubleshooting Guide Setup Instructions Access Help Online Hardware Maintenance Manual Online Video Self service CRUs AC adapter X Power cord for AC adapter X TrackPoint cap X Battery X X X X X Hard disk drive X X X X Memory X X X X Optical drive X X X Optional service CRUs Palm rest X X X PCI Express Mini Card for...

Page 65: ...v Size 13 3 inch 338 mm Resolution LCD Up to 1280 by 800 External monitor Up to 2048 by 1536 v Size 14 1 inch 358 mm Resolution LCD Up to 1440 by 900 depending on the model External monitor Up to 2048 by 1536 v Size 15 4 inch 391 mm Resolution LCD Up to 1680 by 1050 depending on the model External monitor Up to 2048 by 1536 v Brightness control v Integrated camera on some models Keyboard v 84 key ...

Page 66: ...ntegrated wireless WAN on some models v Integrated WiMax on some models Security features v Fingerprint reader on some models Specifications Size ThinkPad SL300 v Width 320 mm 12 6 inch v Depth 238 mm 9 4 inch v Height 30 to 34 mm 1 18 inch to 1 34 inch ThinkPad SL400 v Width 336 mm 13 2 inch v Depth 247 mm 9 7 inch v Height 33 5 to 38 5 mm 1 31 inch to 1 52 inch ThinkPad SL500 v Width 358 mm 14 1...

Page 67: ... v 65 W 222 Btu hr maximum or 90 W 307 Btu hr maximum depending on the model Power source AC adapter v Sine wave input at 50 to 60 Hz v Input rating of the AC adapter 100 240 V AC 50 to 60 Hz Battery pack v Lithium ion Li Ion battery pack Nominal voltage 10 8 V DC Capacity 4 8 AH Note On your computer the modem connector adjoins the battery slot If a ThinkPad 9 Cell Li Ion Battery is installed to ...

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Page 69: ...of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could ...

Page 70: ...is product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to ThinkPad SL300 SL400 and SL500 machine type 2738 2743 and 2746 Federal Communications Commission FCC...

Page 71: ...ding interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Telephone 1 919 294 5900 Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil numérique de la classe B est co...

Page 72: ...ukt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichk...

Page 73: ...ot to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment ...

Page 74: ...using ENERGY STAR qualified products and taking advantage of the power management features of your computer you can help reduce the consumption of electricity Reduced electrical consumption can contribute to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR visit the following Web site http www energystar gov Leno...

Page 75: ...e If you do not need to have Wake on LAN set to Enable while your computer is in Sleep or Standby mode you can reduce the power consumption and prolong the time in Sleep or Standby mode by switching the setting of Wake on LAN for Sleep or Standby mode to Disable To switch the setting of Wake on LAN go to Device Manager and do as follows For Windows Vista 1 Click Start Control panel 2 Click Hardwar...

Page 76: ... OK Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site To refer to it go to http www lenovo com think support click Troubleshooting and then click User s guides and manuals 68 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

Page 77: ...usiness Machines Corporation in the United States other countries or both Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or servic...

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Page 79: ...onnection 4 N negative ions 3 notices 61 electronic emissions 62 EU environmental 65 Export classification 62 FCC statement 62 for US users 65 Regulatory information 68 P packing material 3 password setting 5 troubleshooting 18 PC Doctor 9 for Windows 9 pointing device troubleshooting 19 product features 57 product specifications 58 product warranty 53 International Warranty Service 47 publication...

Page 80: ... sleep or hibernation 20 startup problems 26 storage device 26 U upgrading devices 33 W warranty information 53 Web help 45 worldwide support telephone list 47 72 ThinkPad SL300 SL400 and SL500 Service and Troubleshooting Guide ...

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Page 82: ...Part Number 43Y6727 Printed in China 1P P N 43Y6727 ...