background image

v

   

PC-Doctor

 

for

 

DOS

 

or

 

PC-Doctor

 

for

 

Windows

 

PE,

 

depending

 

upon

 

your

 

machine

 

type

 

and

 

model

 

(used

 

when

 

your

 

Windows

 

operating

 

system

 

will

 

not

 

start)

Notes:

  

1.

   

You

 

can

 

download

 

the

 

latest

 

version

 

of

 

the

 

PC-Doctor

 

for

 

Windows

 

or

 

PC-Doctor

 

for

 

DOS

 

diagnostic

 

programs

 

from:

 

http://www.lenovo.com/support

 

Type

 

your

 

machine

 

type

 

into

 

the

 

Use

 

Quick

 

Path

 

field

 

and

 

click

 

Go

 

to

 

find

 

the

 

downloadable

 

files

 

that

 

are

 

specific

 

to

 

your

 

computer.

 

2.

   

If

 

you

 

are

 

unable

 

to

 

isolate

 

and

 

repair

 

the

 

problem

 

yourself

 

after

 

you

 

run

 

PC-Doctor

 

for

 

Windows

 

and

 

depending

 

upon

 

your

 

machine

 

type

 

and

 

model,

 

PC-Doctor

 

for

 

DOS

 

or

 

PC-Doctor

 

for

 

Windows

 

PE,

 

save

 

and

 

print

 

the

 

log

 

files

 

created

 

by

 

both

 

diagnostic

 

programs.

 

You

 

will

 

need

 

the

 

log

 

files

 

when

 

you

 

speak

 

to

 

a

 

Lenovo

 

technical

 

support

 

representative.

 

The

 

log

 

file

 

created

 

by

 

PC-Doctor

 

for

 

Windows

 

is

 

automatically

 

saved

 

in

 

C:\PCDR\DETAILED.TXT.

PC-Doctor

 

for

 

Windows

 

PC-Doctor

 

for

 

Windows

 

is

 

a

 

diagnostic

 

program

 

that

 

works

 

through

 

the

 

Windows

 

operating

 

system.

 

This

 

diagnostic

 

program

 

enables

 

you

 

to

 

view

 

symptoms

 

and

 

solutions

 

for

 

computer

 

problems,

 

access

 

the

 

Lenovo

 

troubleshooting

 

center,

 

update

 

system

 

drivers,

 

and

 

review

 

system

 

information.

 

To

 

run

 

PC-Doctor

 

for

 

Windows,

 

open

 

the

 

Start

 

menu

 

from

 

the

 

Windows

 

desktop,

 

select

 

All

 

Programs

,

 

select

 

PC-Doctor

 

for

 

Windows

,

 

and

 

click

 

PC-Doctor

 

for

 

Windows

.

 

Follow

 

the

 

instructions

 

on

 

the

 

screen.

 

For

 

additional

 

information

 

about

 

running

 

the

 

diagnostic

 

program,

 

refer

 

to

 

the

 

PC-Doctor

 

for

 

Windows

 

help

 

system.

 

If

 

you

 

still

 

suspect

 

a

 

problem

 

after

 

PC-Doctor

 

for

 

Windows

 

runs

 

successfully,

 

run

 

PC-Doctor

 

for

 

DOS

 

or

 

PC-

 

Doctor

 

for

 

Windows

 

PE

 

to

 

help

 

you

 

diagnose

 

your

 

computer

 

problem.

 

PC-Doctor

 

for

 

DOS

 

Depending

 

upon

 

your

 

machine

 

type

 

and

 

model,

 

you

 

have

 

either

 

PC-

 

Doctor

 

for

 

DOS

 

or

 

PC-Doctor

 

for

 

Windows

 

PE

 

on

 

your

 

Lenovo

 

computer.

 

The

 

PC-Doctor

 

for

 

DOS

 

diagnostic

 

program

 

is

 

part

 

of

 

the

 

Rescue

 

and

 

Recovery

 

workspace

 

and

 

runs

 

independently

 

of

 

the

 

Windows

 

operating

 

system.

 

Use

 

PC-Doctor

 

for

 

DOS,

 

if

 

you

 

are

 

unable

 

to

 

start

 

the

 

Windows

 

operating

 

system

 

or

 

if

 

PC-Doctor

 

for

 

Windows

 

has

 

not

 

been

 

successful

 

in

 

isolating

 

a

 

possible

 

problem.

 

You

 

can

 

run

 

PC-Doctor

 

for

 

DOS

 

from

 

a

 

diagnostic

 

CD/DVD

 

image

 

or

 

diagnostic

 

diskettes

 

that

 

you

 

create.

 

You

 

can

 

also

 

run

 

PC-Doctor

 

for

 

DOS

 

from

 

the

 

Rescue

 

and

 

Recovery

 

workspace.

 

Note:

  

Be

 

sure

 

to

 

create

 

a

 

diagnostic

 

CD/DVD

 

image

 

or

 

diagnostic

 

diskettes

 

in

 

case

 

you

 

are

 

unable

 

to

 

run

 

PC-Doctor

 

for

 

DOS

 

from

 

the

 

Rescue

 

and

 

Recovery

 

workspace.

 

Creating

 

a

 

diagnostic

 

CD/DVD

 

image

 

To

 

create

 

a

 

diagnostic

 

CD/DVD

 

image,

 

download

 

a

 

self-starting

 

bootable

 

CD/DVD

 

image

 

(known

 

as

 

an

 

.iso

 

image)

 

of

 

the

 

diagnostic

 

program

 

from

 

http://www.lenovo.com/support.

 

After

 

you

 

download

 

the

 

image,

 

you

 

can

 

create

 

the

 

CD/DVD

 

using

 

any

 

CD/DVD

 

burning

 

software.

 

Running

 

diagnostics

 

from

 

the

 

disc

 

or

 

diskettes

 

To

 

run

 

diagnostics

 

from

 

the

 

diagnostic

 

CD/DVD

 

image

 

or

 

diagnostic

 

diskettes

 

that

 

you

 

created,

 

use

 

the

 

following

 

procedure:

 

 

Chapter

 

6.

 

Troubleshooting

 

and

 

diagnostics

 

17

Summary of Contents for 6179B1U

Page 1: ......

Page 2: ......

Page 3: ...ThinkCentre User Guide ...

Page 4: ...ter software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduc...

Page 5: ...diagnostics 15 Basic troubleshooting 15 Diagnostic programs 16 PC Doctor for Windows 17 PC Doctor for DOS 17 PC Doctor for Windows PE 18 Cleaning the mouse 19 Optical mouse 19 Non optical mouse 20 Chapter 7 Recovering software 23 Creating and using Product Recovery discs 23 Performing backup and recovery operations 24 Using the Rescue and Recovery workspace 25 Creating and using rescue media 26 Cr...

Page 6: ...iv User Guide ...

Page 7: ...13 provides information about updating POST BIOS and how to recover from a POST BIOS update failure v Chapter 6 Troubleshooting and diagnostics on page 15 provides information about basic troubleshooting and diagnostic tools for your computer v Chapter 7 Recovering software on page 23 provides instructions on how to use the ThinkVantage Rescue and Recovery program to create product recovery disks ...

Page 8: ...vi User Guide ...

Page 9: ...fety and Warranty Guide that you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain one online from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2008 1 ...

Page 10: ...2 User Guide ...

Page 11: ... two DDR2 DIMMs double data rate 2 dual inline memory modules v Flash memory for system programs varies by model type Internal drives v SATA II Serial Advanced Technology Attachment internal hard disk drive v Optical drive some models Video subsystem v An integrated graphics controller for a VGA monitor v Intel Graphics Media Accelerator 3100 Audio subsystem v HD High Definition with ALC662 Audio ...

Page 12: ...e on the front panel some models Expansion v Three drive bays some models v Five drive bays some models v PCI adapter card slot one or more varies by model v PCI Express adapter card slot varies by model Power v 280 Watt 310 Watt manual and auto v 280 Watt 220 Watt manual and auto v 280 Watt power supply with auto sensing voltage selection switch v Automatic 50 60 Hz input frequency switching v Ad...

Page 13: ...nches Height 107 mm 4 21 inches Depth 410 mm 16 14 inches Weight Maximum configuration as shipped 7 3 kg 16 lbs For machine types 6177 7065 7096 9351 9358 9438 9481 9489 9703 9784 9788 9792 9853 9949 Dimensions Width 331 mm 13 inches Height 104 mm 4 1 inches Depth 412 mm 16 2 inches Weight Maximum configuration as shipped 8 8 kg 19 4 lbs 1 The operating systems listed here are being certified or t...

Page 14: ...ng 10 to 60 C 50 to 140 F Humidity Operating 10 to 80 10 per hour non condensing Non operating 10 to 90 10 per hour Transit 0 to 90 10 per hour Maximum altitude Operating 50 to 10 000 ft 15 2 to 3048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V AC Maximum 127 V AC Input frequency range 50 60 Hz Voltage selection switch setting 115 V AC Hig...

Page 15: ...on select Lenovo computers It helps protect your information including vital security information like passwords encryption keys and electronic credentials while guarding against unauthorized user access to data ThinkVantage System Update ThinkVantage System Update TVSU is a software application that helps you keep the software on your system up to date by downloading and installing software packa...

Page 16: ...g system controlled settings that can cause hardware failures The PC Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace Use PC Doctor for Windows PE if you are unable to start the Windows operating system or if PC Doctor for Windows has not been successful in isolating a possible problem Adobe Reader Adobe Reader is a tool used to view print and search PDF docume...

Page 17: ...as been set the Setup Utility program menu is not displayed until you type your password For more information see Using passwords The Setup Utility program might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To...

Page 18: ... Setup Utility program If both the user and administrator passwords are set you can type either password However to change any configuration settings you must use your administrator password Setting changing and deleting a password To set change or delete a password do the following Note A password can be any combination of up to sixteen alphabetic and numeric characters For more information see P...

Page 19: ...ter When the Please select boot device window displays release the F12 key Note If you are using a USB keyboard and the Please select boot device window does not display using this method repeatedly press and release the F12 key rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the boot device list and press Enter to begin Note Selecting a startup...

Page 20: ...perating system other than Windows Vista or Windows XP your computer performance might be degraded Therefore you should always set HyperThreading to Disabled unless you are sure your operating system supports HyperThreading Exiting from the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several t...

Page 21: ...the Lenovo Web site at http www lenovo com Instructions for using the POST BIOS updates are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update flash diskette disc or an update program that can be run from the operating system Note You can download a self starting bootable CD DVD image known as a...

Page 22: ...nt since they are not on the screen after the download begins 4 Click Back to return to the list of files Carefully follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If power to your computer is interrupted while POST BIOS is being updated flash update your computer might not restart correctly If this happens perform the following...

Page 23: ...warranty information that is provided with your computer for a list of service and support telephone numbers The monitor screen is blank Verify that v The monitor cable is securely attached to the rear of the monitor and to the rear of the computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast co...

Page 24: ... you cannot correct the problem have the computer serviced Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The operating system will not start Verify that v There is no diskette in the diskette drive v The startup sequence includes the device where the operating system resides Usually the operating system is on th...

Page 25: ...ditional information about running the diagnostic program refer to the PC Doctor for Windows help system If you still suspect a problem after PC Doctor for Windows runs successfully run PC Doctor for DOS or PC Doctor for Windows PE to help you diagnose your computer problem PC Doctor for DOS Depending upon your machine type and model you have either PC Doctor for DOS or PC Doctor for Windows PE on...

Page 26: ... create a diagnostic CD DVD image or diagnostic diskettes you can run the PC Doctor for DOS diagnostic program from the Rescue and Recovery workspace 1 Shut down the operating system and turn off the computer 2 Repeatedly press and release the F11 key as you turn on the computer 3 When you hear beeps or see a logo screen stop pressing the F11 key The Rescue and Recovery workspace opens Note For so...

Page 27: ... rescue media see Creating and using rescue media on page 26 Cleaning the mouse This section provides instructions on how to clean an optical or non optical mouse Optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean the optica...

Page 28: ...hen turn the mouse right side up so that the retainer ring and ball fall out into your hand 5 Wash the ball in warm soapy water then dry it with a clean cloth 6 Blow air carefully into the ball cage 4 to dislodge dust and lint 7 Look for a buildup of dirt on the plastic rollers 3 inside the ball cage This buildup usually appears as a stripe running across the middle of the rollers 8 If the rollers...

Page 29: ...11 Reconnect the mouse cable to the computer 12 Turn your computer back on Chapter 6 Troubleshooting and diagnostics 21 ...

Page 30: ...22 User Guide ...

Page 31: ...to restore the contents of the hard disk drive to the same state as when the computer was originally shipped from the factory Product Recovery discs are useful if you transfer the computer to another area sell the computer recycle the computer or as a last resort put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to c...

Page 32: ... in the startup sequence on page 29 4 In the Rescue and Recovery menu click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted Note After restoring your hard disk drive to the original factory content you might have to reinstall some software or drivers See Using the Rescue and Recovery workspace on page 25 for details To use Prod...

Page 33: ...ected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you ...

Page 34: ... a backup click Rescue files then follow the instructions on the screen v To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory contents click Restore your system then follow the instructions on the screen v For information about other features of the Rescue and Recovery workspace click Help Notes 1 After restoring a hard disk drive to ...

Page 35: ...he rescue media starts the Rescue and Recovery workspace opens Help for each feature is available from the Rescue and Recovery workspace If your rescue media fails to start you might not have your rescue device optical drive or USB device set correctly in your BIOS startup sequence For more information see Setting a rescue device in the startup sequence on page 29 Creating and using a Recovery Rep...

Page 36: ...devices The latest device drivers for factory installed devices also are available on the World Wide Web at http www lenovo com think support To reinstall a device driver for a factory installed device do the following 1 Start your computer and operating system 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk drive 3 Open the C SWTOOLS folder 4 Open the DR...

Page 37: ... the Setup Utility on page 9 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment you can v Use your rescue media disc or USB hard disk drive to start the Rescue and Recovery workspace See Creating and using rescue media on page 26 for details v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file ...

Page 38: ...30 User Guide ...

Page 39: ...propriate publication for your computer The publications also are available on the Lenovo Web site at http www lenovo com Notes 1 These publications are in Portable Document Format PDF format which requires Adobe Reader to be installed to view If Adobe Reader has not yet been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the A...

Page 40: ...on on safety and warranty notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following v Shop for Desktop and notebook computers Monitors Projectors Upgrades and accessories Special offers v Purchase ad...

Page 41: ...n is necessary to fix the problem v Hardware repair If the problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service v Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs available that apply to your hardware These...

Page 42: ...n countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For tech...

Page 43: ...requires one it is just like specifying a parameter of 0 Example ATH ENTER Basic AT commands In the following listings all default settings are printed in bold text Command Function A Manually answer incoming call A Repeat last command executed Do not precede A with AT or follow with ENTER D_ 0 9 A D and L last number redial P pulse dialing Note Pulse dialing is not supported for Australia New Zea...

Page 44: ...turn to Data Mode O1 Return to Data Mode and initiate an equalizer retrain P Set Pulse dial as default Q_ Q0 Modem sends responses Sr Read and display value in register r Sr n Set register r to value n n 0 255 T Set Tone Dial as default V_ V0 Numeric responses V1 Word responses W_ W0 Report DTE speed only W1 Report line speed error correction protocol and DTE speed W2 Report DCE speed only X_ X0 H...

Page 45: ...low control M_ M0 Asynchronous operation P_ P0 US setting for off hook to on hook ratio P1 UK and Hong Kong off hook to on hook ratio P2 Same as P0 setting but at 20 pulses per minute P3 Same as P1 setting but at 20 pulses per minute R_ R0 Reserved R1 CTS operates per flow control requirements S_ S0 Force DSR Signal High ON S1 DSR off in command mode on in on line mode T_ T0 Ends test in progress ...

Page 46: ... Parameter b specifies automode operations where 0 automode disabled 1 automode enabled with V 8 V 32 Annex A Parameter c specifies the minimum connection data rate 300 56000 Parameter d specifies the maximum connection rate 300 56000 Parameter e specifies the codec type 0 Law and 1 A Law Parameter f specifies robbed bit signaling detection 0 detection disabled 1 detection enabled MNP V 42 V 42bis...

Page 47: ... Set the polled station identification FCIG Report the polled station identification FCR Capability to receive FCR Capability to receive FCSI Report the called station ID FDCC DCE capabilities parameters FDCS Report current session FDCS Current session results FDIS Report remote capabilities FDIS Current sessions parameters FDR Begin or continue phase C receive data FDT Data transmission FDTC Repo...

Page 48: ...ufacturer REV Identify Revision Level TL Audio output transmit level VBQ Query Buffer Size VBS Bits per sample ADPCM or PCM VBT Beep Tone Timer VCI Identify Compression Method VLS Voice line select VRA Ringback goes away timer VRN Ringback never came timer VRX Voice Receive Mode VSDB Silence deletion tuner VSK Buffer skid setting VSP Silence detection period VSR Sampling rate selection VSS Silence...

Page 49: ...s not have Taxsignal switched OFF modem function may be impaired The impairment may be resolved by a filter with the following specifications Telekom PTT SCR BE Taximpulssperrfilter 12kHz PTT Art 444 112 7 Bakom 93 0291 Z N Appendix A Manual modem commands 41 ...

Page 50: ...42 User Guide ...

Page 51: ... information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for ...

Page 52: ...tion technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Wake...

Page 53: ...DOS 16 17 PC Doctor for Windows 16 17 PC Doctor for Windows PE 16 18 programs 16 Rescue and Recovery workspace 18 19 running diskettes 17 running CD DVD image 17 diagnostics 15 diagnostics programs using 33 disc creating product recovery 23 diskette creating and using a recovery repair 27 documentation using 33 E environment operating 6 Ethernet 3 exiting setup utility 12 expansion adapters 4 F fa...

Page 54: ...and Recovery 23 rescue and recovery workspace 25 rescue device starting 29 rescue media creating and using 26 resources information 31 S safety 1 safety information 32 security features 4 profile by device using 10 selecting startup device 11 temporary startup device 11 service and help 33 customer support center 33 getting 31 services other 34 purchasing additional 34 setting password 10 rescue d...

Page 55: ...V video subsystem 3 viewing and changing settings 9 voice commands 40 W warranty information 32 Web site Lenovo 32 workspace backup and recovery 25 Index 47 ...

Page 56: ...48 User Guide ...

Page 57: ......

Page 58: ...Part Number 45C6524 Printed in USA 1P P N 45C6524 ...

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