Lenovo 62A9-GAR1-WW, User Manual

Page 1: ...ThinkVision T27hv 20 User Guide Machine Types 62A9 GAR1 WW ...

Page 2: ...old to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 i ...

Page 3: ...usting and using your monitor 2 1 Comfort and accessibility 2 1 Adjusting your monitor image 2 3 Smart Feature 2 7 Selecting a supported display mode 2 9 Understanding power management 2 10 Caring for your monitor 2 11 Detaching the monitor base and stand 2 11 Wall Mounting Optional 2 11 Chapter 3 Reference information 3 1 Monitor specifications 3 1 Troubleshooting 3 3 Manually installing the moni...

Page 4: ...ervice and Support A 1 Registering your option A 1 Online technical support A 1 Telephone technical support A 1 Appendix B Notices B 1 Recycling information B 2 Trademarks B 3 Power cords and power adapters B 3 iii ...

Page 5: ...ou use your computer safely go to http www lenovo com safety Before installing this product read the Safety Information This equipment is not suitable for use in locations where children are likely to be present avoid hurting your child when machine falling down iv ...

Page 6: ...e future Criteria in TCO Certified have a life cycle perspective and balance environmental and social responsibility Conformity is verified by independent and approved verifiers that specialize in IT products social responsibility or other sustainability issues Verification is done both before and after the certificate is issued covering the entire validity period The process also includes ensurin...

Page 7: ...fferent plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomic User centered design Visual ergonomics in products with a display Adjustabi lity for user comfort displays headsets Acoustic performance prot...

Page 8: ... C Cable USB Type C A Cable for NA HDMI Cable for PRC DisplayPort Cable for NA USB C A for NA USB C C for NA HDMI for PRC Depending on many factors such as the processing capability of peripheral devices file attributes and other factors related to system configuration and operating environments the actual transfer rate using the various USB connectors on this device will vary and is typically slo...

Page 9: ...lass and can be damaged by rough handling or excessive pressure 1 Place your monitor with the screen face down on a soft flat surface 2 Align the stand assembly bracket to the monitor 3 Insert the base towards monitor until it locks in place Note To install a VESA mount please see Wall Mounting Optional on page 2 11 Chapter 1 Getting started 1 2 ...

Page 10: ...f adjustments Tilt Please see the illustration below for an example of the tilt range 5 0 35 Swivel With the built in pedestal you can tilt and swivel the monitor for the most comfortable viewing angle 45 45 Height Adjustment For height adjustment user needs to press down or lift up the monitor 135mm 1 3 T27hv 20 Flat Panel Monitor User s Guide ...

Page 11: ...wise until the monitor stops at 90 135mm 5 0 35 90 90 Monitor controls The keypad controls on the panel frame are accesses to various functions For information on how to utilize these keypad controls please see Adjusting your monitor image on page 2 3 Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor Chapter 1 Getting started 1 4 ...

Page 12: ... camera a Slide to open b Slide to close Note Camera function only support window 10 Windows hello After setting up the Windows hello application you can login your Window 10 operating system with the function of face recognition Note To set up windows hello please see Windows Hello setup Windows 10 Only on page 1 16 1 5 T27hv 20 Flat Panel Monitor User s Guide ...

Page 13: ...the screen s you are not watching to protect your work using Smart Display The Privacy Guard feature turns on your Privacy Guard display when someone is looking above your shoulder The Privacy Alert feature warns you when someone else is looking at your screen Please visit below website for more information of Glance by Mirametrix Glance website https help mirametrix com Note 1 Glance cannot work ...

Page 14: ...ng NB 4 Sometimes you might find the face can be enlarged not be centralized when your face is in the edge of the image that camera captured please move your face close to centre 5 If face tracking function is updated camera driver will be automatically updated via system s Windows update when NB PC is connected to network Don t shut down when you run Windows update and please follow Windows updat...

Page 15: ...1 To prevent possible hearing damage do not listen at high volume levels for long periods Warning for excessive sound pressure from earphones and headphones Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level 2 Volume OSD synchronization supp...

Page 16: ...efore carrying out this procedure 1 Power off your computer and all attached devices and unplug the computer power cord 2 Connect the cables according to below icon indication 3 Engineering port only for specialist test usage Do Not plug in any connector of this port to prevent malfunction of the monitor or any electrical accident caused 1 9 T27hv 20 Flat Panel Monitor User s Guide ...

Page 17: ... Cable on their monitor purchase the Lenovo DisplayPort to DisplayPort Cable 0A36537 www lenovo com support monitoraccessories 5 For computer in HDMI connecting Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the Lenovo HDMI to HDMI cable OB47070 www lenovo com support monitor accessories HDMI HDMI Chapter 1 Getting started 1 10 ...

Page 18: ...type C C connecting 7 For computer in USB type C A connecting Note Monitors sold in NA include a USB type C A cable If there are any tag you can consult the comments on page 1 1 1 11 T27hv 20 Flat Panel Monitor User s Guide ...

Page 19: ...ecommends that customers who require to use the Display Port input on their monitor purchase the Lenovo Display Port to Display Port cable 0A36537 For more information go to one of the following www lenovo com support monitoraccessories 9 Connect one end of the network cable connector to the Ethernet interface of the monitor and the other end to the router Note To connect USB cable to enable the f...

Page 20: ... of the USB cable to an appropriate USB port on your device Note The USB downstream port does not provide power while the monitor switch is off 11 Connect your USB device to the USB port on the monitor If there are any tag you can consult the comments on page 1 1 1 13 T27hv 20 Flat Panel Monitor User s Guide ...

Page 21: ...nto grounded electrical outlets Note A certified power supply cord has to be used with this equipment The relevant national installation and or equipment regulations shall be considered A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm2 or H05VVH2 F2 3G 0 75mm2 shall be used Alternative a flexible cord be o...

Page 22: ...n you install the monitor driver download the driver that corresponds to your monitor model from the Lenovo website https pcsupport lenovo com solutions t27hv_20 Refer to the Manually installing the monitor driver on page 3 5 section to install the driver 1 15 T27hv 20 Flat Panel Monitor User s Guide ...

Page 23: ...e following 1 Press Windows I and then click Accounts choose Sign in options 2 Setup PIN number 3 Establish face recognition by clicking Set up Get started 4 Scanning your face information and enable face recognition to unlock your computer Chapter 1 Getting started 1 16 ...

Page 24: ...uable to us in developing product and services that are important to you as well as in developing better ways to communicate with you Register your option on the following Web site http www lenovo com register Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information 1 17 T27hv 20 Fl...

Page 25: ...omfortable viewing by considering the following items Viewing distance Recommended viewing distance between the eye and the monitor screen is 1 5 x the diagonal of the screen Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor using flat panel or compact displays placing the monitor in the desk corner or p...

Page 26: ...mputer components and office furniture to best suit your preferences now and as your preferences change over time Minor changes in posture can help avoid discomfort The longer you sit and work in front of your computer the more important it is to observe your working posture Avoid as summing any one posture for an extended period of time Periodically make minor modifications in your posture to hel...

Page 27: ...sing key For increasing the value on adjustment bar tune in 3 Input Source Switches the video input source Decrease Down Down browsing key For decreasing the value on adjustment bar tune in Press to move to next item Press and hold for 3 seconds to Enable Disable smart traffic light 4 Menu To access OSD menu Press to confirm selection Press and hold for 10 seconds will lock menu un lock menu Press...

Page 28: ...s an energy saving program for consumer electronics led by the U S government It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions Energy Star logo is a symbol of energy conservation and environmental protection It improves the concept of energy efficiency of consumers and manufacturers and effectively guides the market The regulation of Energy Star impr...

Page 29: ...mode Srgb Neutral Reddish Bluish Custom Red Increases or decreases the saturation of red in the image Green Increases or decreases the saturation of green in the image Blue Increases or decreases the saturation of blue in the image Close Scenario Modes Panel Native Image Creation Digital Cinema Video Creation Low Blue Light Aspect Ratio Select type of scaled image Full Screen Orginal AR Button rep...

Page 30: ...sed Menu Horizontal Changes the horizontal position of the OSD Menu Vertical Changes the vertical position of the OSD Transparency Choose the transparency of OSD Factory Reset Resets monitor to the original factory settings Yes No The ENERGY STAR logo means resets all user settings to default values so that the monitor can meet the requirements of Energy Star The use of Extreme Mode response time ...

Page 31: ... is not in front of the monitor Dimming to off Approach Leave Note 1 The best working distance is 300 1000 mm in front of the monitor 12 to 40 inches 2 Glaring light may affect the operation of the sensor 3 Some chair materials may trigger the sensor 4 PLEASE DO NOT TOUCH THE SENSOR Fingerprints scratches or damage may affect its performance ESD may affect the sensor operation 40mm 40mm 2 7 T27hv ...

Page 32: ...To connect USB cable to enable the function Smart Audio Off No sound suppression around the microphone On Microphone mainly catch the sound of the front area The speech out of catching area will be suppressed obviously but not disappear totally Note 1 To connect USB cable to enable the function 2 The environment sound reflection or noise volume will impact the function quality Chapter 2 Adjusting ...

Page 33: ...ith a CRT monitor and is currently configured to a display mode outside the range of this monitor you may need to reattach the CRT monitor temporarily until you have re configured the system preferably to 2560 x 1440 at 60 Hz which is a common display mode The display modes shown below have been optimized at the factory Table 2 3 Factory set display modes Timing Refresh rate Hz 640x480 60 Hz 640x4...

Page 34: ...e may be a slight delay before the image reappears ENERGY STAR Power Management Modes VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 148 W maximum 25 W typical Active off mode Inactive Inactive Off Amber Less than 0 5 W Switch off Off Less than 0 3 W Energy Star Power Consumption PON 20 59 W ETEC 66 47 kWh Maximum power ...

Page 35: ...is to gently wipe the covers and the screen Remove grease or finger marks with a damp cloth and a little mild detergent Detaching the monitor base and stand Step 1 Place the monitor on a soft and flat surface Step 2 Press and hold the stand release button Step 3 Lift the stand up and away from the monitor Wall Mounting Optional Refer to the instructions that come with the base mounting kit To conv...

Page 36: ...00mm distance the type of VESA mounting screw is M4 x 10 mm VESA hole Step 5 Attach the LCD display to the wall and follow the instructions in the wall mounting kit For use only with UL Listed Wall Mount Bracket with minimum weight load 8kg Chapter 2 Adjusting and using your monitor 2 12 ...

Page 37: ... in Pixel pitch 0 2331mm 0 01 in Power input Supply voltage Max supply current 100 240V AC 1 5A Power consumption Note Power consumption figures are for the monitor and the power supply combined Note Typical power consumption is tested under OSD default setting Normal operation 148 W Max 25 W Typical Standby Suspend 0 5 W Off 0 3 W at 100VAC and 240VAC DP Interface DP Input signal VESA TMDS Panel ...

Page 38: ...y 48 Hz 75 Hz Native Resolution 2560 x 1440 at 60 Hz Temperature Operating 0 to 40 C 32 F to 104 F Storage 20 to 60 C 4 F to 140 F Shipping 20 to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Storage 5 to 95 non condensing Shipping 5 to 95 non condensing Chapter 3 Reference information 3 2 ...

Page 39: ... another color setting from the OSD menu Adjusting your monitor image on page 2 3 The automatic image setup function was not performed Perform automatic image setup Adjusting your monitor image on page 2 3 The power indicator is not lit and there is no image The monitor s power switch is not switched on The power cord is loose or disconnected There is no power at the outlet Be sure the power cord ...

Page 40: ...ized Your system DisplayProperties setting have not been optimized Adjust the resolution settings on your system to match the native resolution for this monitor 2560 x 1440 at 60 Hz Adjusting your monitor image on page 2 3 Perform automatic image setup If automatic image setup does not help perform manual image setup Selecting a supported display mode on page 2 7 When working in the native resolut...

Page 41: ...gs icon 8 Click the Monitor tab 9 Click the Properties button 10 Click the Driver tab 11 Click Update Driver then click Browse the computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 7 where X indicates the folder in whic...

Page 42: ... driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the lent27hv 20 inf file and click the Open button Click the OK button 15 In the new wi...

Page 43: ...atches or punctures on monitor screens Service parts The following parts are for use by Lenovo service or Lenovo authorized dealers to support the customer warranty Parts are for service use only The table below shows information for model A20270QT0 T27hv 20 62A9 GAR1 WW Table 3 3 List of service parts FRU Field Replaceable Unit Part number Description Machine Type Model MTM colour 5D11A20411 T27h...

Page 44: ...ustomer Support Center will be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following information available option name and number proof of purchas...

Page 45: ... 0800 0000 850 Secondary 0800 0000 744 Arabic English El Salvador 800 6264 Spanish Estonia 372 66 0 800 Estonian Russian English Finland Warranty service and support 358 800 1 4260 Finnish France Warranty service and support hardware 0810 631 213 French Germany Warranty service and support 0800 500 4618 toll free German Greece Lenovo Business Partner Greek Guatemala Dial 999 9190 wait for operator...

Page 46: ...513 3939 Dutch New Zealand 0508 770 506 English Nicaragua 001 800 220 2282 Spanish Norway 8152 1550 Norwegian Panama Lenovo Customer Support Center 001 866 434 Toll Free Spanish Peru 0 800 50 866 OPCION 2 Spanish Philippines 1 800 8908 6454 GLOBE subscribers 1 800 1441 0719 PLDT subscribers Tagalog English Poland Laptops and tablets branded with logo Think 48 22 273 9777 ThinkStation and ThinkServ...

Page 47: ...34 662 787 3067 Standard Charges Apply Thai English Turkey 444 04 26 Turkish United Kingdom Standard warranty support 03705 500 900 local rate Standard warranty support 08705 500 900 English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam 120 11072 Toll Free 84 8 4458 1042 Standard Charges Apply Vietnamese English A 4 T27hv 20 Flat Pan...

Page 48: ...the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change L...

Page 49: ...rnment In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at https www lenovo com jp ja services_warranty recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Reso...

Page 50: ...sion Microsoft Windows and Windows NT are trademarks of the Microsoft group of companies Other company product or service names may be trademarks or service marks of others Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices Appendix B Notices B 3 ...