Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See the
Hardware Maintenance Manual
to determine which components are customer replaceable units (CRUs)
and which components are field replaceable units (FRUs).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
You suspect a software
problem.
1.
To determine whether the problem is caused by the software, make sure that:
v
The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an optional device or memory, the server might have
a memory-address conflict.
v
The software is designed to operate on the server.
v
Other software works on the server.
v
The software works on another server.
2.
If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3.
Contact the software vendor.
Universal Serial Bus (USB) port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See the
Hardware Maintenance Manual
to determine which components are customer replaceable units (CRUs)
and which components are field replaceable units (FRUs).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A USB device does not work.
1.
Run USB diagnostics (see “POST” on page 113).
2.
Make sure that:
v
The correct USB device driver is installed.
v
The operating system supports USB devices.
3.
Make sure that the USB configuration options are set correctly in the Setup
Utility (see “Using the Setup Utility” on page 90 for more information).
4.
If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Video problems
See “Monitor problems” on page 130.
Solving undetermined problems
If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in
this section.
If you suspect that a software problem is causing failures (continuous or intermittent), see “Software
problems.”
Chapter 8. Solving problems
135
Summary of Contents for 653417U
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