Lenovo 653417U Installation And User Manual Download

Page: 161 / 180

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products,
you will find a wide variety of sources available from Lenovo to assist you. This section contains
information about where to go for additional information about Lenovo and Lenovo products, what to do
if you experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

Check all cables to make sure that they are connected.

Check the power switches to make sure that the system and any optional devices are turned on.

Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system. Information about diagnostic tools is in the

Hardware Maintenance Manual

Go to http://www.lenovo.com/support to check for technical information, hints, tips, and new device
drivers or to submit a request for information.

You can solve many problems without outside assistance by using the information available on the
Lenovo support site or by following the troubleshooting procedures that Lenovo provides in the
documentation that is provided with your Lenovo product. The documentation that comes with Lenovo
systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and
programs come with documentation that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or optional device is available in
the documentation that comes with the product. That documentation can include printed documents,
online documents, readme files, and help files. Most of the documentation for your server is on the

ThinkServer Documentation

DVD provided with your server. See the troubleshooting information in your

system documentation for instructions for using the diagnostic programs. The troubleshooting
information or the diagnostic programs might tell you that you need additional or updated device
drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest
technical information and download device drivers and updates. To access these pages, go to
http://www.lenovo.com/support and follow the instructions.

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems, optional
devices, services, and support. For general information about Lenovo products or to purchase Lenovo
products, go to
http://www.lenovo.com. For support on Lenovo products, go to
http://www.lenovo.com/support.

Calling for service

During the warranty period, you can get help and information by telephone through the Customer
Support Center.

These services are available during the warranty period:

145