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Troubleshooting 

If you have a problem setting up or using your monitor, you might be able to solve it yourself. 

Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your 

problem. 

Table 3-2. 

Troubleshooting 

Problem 

Possible cause 

Suggested action 

Reference 

The words 

Ā

Out  The system is set to a 

If you are replacing an old 

“ Selecting a supported 

of Range

ā

are 

display mode which is 

monitor, reconnect it and 

display mode”on page 

shown on the 

not supported by the 

adjust the display mode to 

2-8 

screen, and the 

monitor. 

within the specified range 

power indicator is 

for your new monitor. 

flashing white. 

If using a Windows system, 

restart the system in safe 

mode, then select a 

supported display mode for 

your computer. 

If these options do not work, 

contact the Support Center. 

The image quality 

is unacceptable. 

The video signal cable 

is not connected with 

the monitor or system 

completely. 

Be sure the signal cable is 

firmly plugged into the 

system and monitor. 

“Connecting and 

turning on your 

monitor”on page 1-5 

The color settings may 

be incorrect. 

Select another color setting 

from the OSD menu. 

“Adjusting your 

monitor image”on page 

2-3 

The automatic image 

setup function was not 

performed. 

Perform automatic image 

setup. 

“Adjusting your 

monitor image”on page 

2-3 

The power 

The monitor’s

Be sure the power cord “Connecting and 

indicator is not lit 

power switch is not

is connected properly.

turning on your 

and there is no 

image. 

switched on.

The power cord is

loose or

disconnected.

There is no power

at the outlet.

Be sure the outlet has

power.

Power on the monitor.

Try using another

power cord.

Try using another

electrical outlet.

monitor”on page 1-5 

Screen is blank 

The monitor is in 

Press any key on the

“Understanding power 

and power 

Standby/Suspend mode. 

keyboard or move the

management”on page 

indicator is amber. 

mouse to restore

operation.

Check the Power

Options settings on

your computer.

2-9 

Chapter 3. 

3-3 

Summary of Contents for 65D4-GCC1-US

Page 1: ...Lenovo L27q 20 User Guide ...

Page 2: ...nd are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F ...

Page 3: ... Using the direct access controls 2 3 Using the On Screen Display OSD controls 2 4 Selecting a supported display mode 2 8 Understanding power management 2 9 Caring for your monitor 2 10 Detaching the monitor base and stand 2 10 Chapter 3 Reference information 3 1 Monitor specifications 3 1 Troubleshooting 3 3 Manually installing the monitor driver 3 5 Installing the monitor driver in Windows 7 3 5...

Page 4: ...ll be attached must also be connected to properly wired and grounded power outlets To isolate the monitor from the electrical supply you must remove the plug from the power outlet The power outlet should be easily accessible To take special precautions to avoid the introduction of hazards when operating installing servicing transporting or storing equipment the necessary instructions shall be made...

Page 5: ...nstructions for the user For quick instruction overview please see the Setup Poster for brief information Shipping contents The product package should include the following items Information Flyer Flat Panel Monitor Power Cord Adapter HDMI Cable Base Stand HDMI Chapter 1 1 1 ...

Page 6: ...thin the screen area The screen area is glass and can be damaged by rough handling or excessive pressure 80 80 90 1 Place your monitor with the screen face down on a soft flat surface 2 Insert the base towards the stand until it locks in place 3 Align the stand assembly bracket to the monitor Chapter 1 1 2 ...

Page 7: ... section will provide information on adjusting monitor positions setting user controls and using the cable lock slot Types of adjustments Tilt Please see the illustration below for an example of the tilt range Chapter 1 1 3 ...

Page 8: ...ormation on how to utilize these keypad controls please see For information on how to utilize these keypad controls please see Adjusting your monitor Adjusting your monitor image on page 2 3 image on page 2 3 Y Y our monitor is equipped with a cable lock slot located on the rear of your monitor our monitor is equipped with a cable lock slot located on the rear of your monitor Chapter 1 1 4 ...

Page 9: ...ning on your monitor Note Be sure to read the Safety information on page iii before carrying out this procedure 1 Power off your computer and all attached devices then unplug the computer power cord 2 Connect the cables according to below icon indication 3 For computer in HDMI connecting HDMI Chapter 1 1 5 ...

Page 10: ...to use the DP Cable on their monitor purchase the Lenovo DisplayPort to DisplayPort Cable 0A36537 www lenovo com support monitoraccessories 5 Connect the speaker s audio cable and audio jack of monitor to transfer audio source from DP HDMI Note The audio output in DP HDMI modes Chapter 1 1 6 ...

Page 11: ...ertified power supply cord has to be used with this equipment The relevant national installation and or equipment regulations shall be considered A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm2 or H05VVH2 F2 3G 0 75mm2 shall be used Alternative a flexible cord be of synthetic rubber according to IEC 6024...

Page 12: ...8 Power on the monitor and the computer Chapter 1 1 8 ...

Page 13: ...r driver download the driver that corresponds to your monitor model from the Lenovo website www lenovo com support L27q_10 Refer to the Manually installing the monitor driver on page 3 5 section to install the driver Chapter 1 1 9 ...

Page 14: ...puter monitor for comfortable viewing by considering the following items Recommended viewing distance between the eye and the monitor screen is 1 5 x the diagonal of the screen Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor using flat panel or compact displays placing the monitor in the desk corner or...

Page 15: ...ion and orientation of your equipment by following the tips outlined in Arranging your work area on page 2 1 so you can maintain a comfortable and productive posture Also be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time Minor changes in posture can help avoid discomfort The longer ...

Page 16: ... Exit Exit and return to previous level NOVO VISION Direct access to NOVO VISION adjustment 2 Decrease Down Left browsing key For decreasing the value on adjustment bar tune in Press to move to previous item Brightness Direct access to Brightness adjustment 3 Increase Up Right browsing key For increasing the value on adjustment bar tune in Press to move to next item 4 Menu To access OSD menu Press...

Page 17: ... sub menu you can move between options using or then press to select that function Use or to make adjustments then press to save 3 Press to move backwards through the sub menus and exit from the OSD 4 Press and hold for 10 seconds to lock the OSD This will prevent accidental adjustments to the OSD Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD 5 Enables DDC CI by ...

Page 18: ...ght and dark areas DCR Enable dynamic contrast ratio Off On Image Properties Color Adjusts intensity of red green and blue Preset mode Neutral sRGB Reddish Bluish Custom Red Increases or decreases the saturation of Red in the image Green Increases or decreases the saturation of Green in the image Blue Increases or decreases the saturation of Blue in the image Save Saves the custom color choices Ch...

Page 19: ...me as Analog Scaling Selects type of scaled image Original AR same aspect ratio with input signal Full Screen expand image to full screen Over Drive Off Normal Extreme NOVO VISION Screen prioritization Text Mode Web pic Mode Video Mode Low Blue Light Low Blue Light Mode is reducing the blue light content The use of Extreme Mode response time may result in reduced display quality when fast moving v...

Page 20: ...djusts menu location Default Default returns the menu position to the default settings Custom Horizontal Changes the horizontal position of the OSD Vertical Changes the vertical position of the OSD Save Save the custom position choices Reset Cancel Reset Reset monitor to the original settings Accessibility Changes button repeat rate and menu time out settings Button repeat rate Select or to change...

Page 21: ...ystem has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor you may need to reattach the CRT monitor temporarily until you have re configured the system preferably to 2560 x 1440 at 60 Hz which is a common display mode The display modes shown below have been optimized at the factory Table 2 2 Factory set display modes Timing Ref...

Page 22: ...ng day or whenever you expect to leave it unused for long periods during the day Table 2 3 Power indicator State Power Indicator Screen Restoring Operation Compliance On White Normal Standby Suspend Amber Blank Press a key or move the mouse There may be a slight delay before the image reappears Note Standby also occurs if there is no image output to the monitor ENERGY STAR Off Off Blank Press the ...

Page 23: ...his type of contact may cause permanent damage to your screen Use any cleaner which contains an anti static solution or similar additives This may harm the coating of the screen area Do Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen Remove grease or finger marks with a damp cloth and a little mild detergent Detaching the monitor base and stand Step 1 P...

Page 24: ...4 7mm 27 inch Maximum height 335 66mm 13 2 inch Maximum width 596 74mm 23 49 inch Pixel pitch 0 23mm 0 01 inch AC DC adapter Model ADLX45NDC3A Trademark Lenovo Rating Input 100 240V 50 60Hz 1 2A Output 20V 2 25A Power consumption Note Power consumption figures are for the monitor and the power supply combined Normal operation 40W max 30W typical Standby Suspend 0 5W Off Note without USB Webcam ext...

Page 25: ... Clock frequency 300 MHz Communications VESA DDC CI Supported Display Modes Horizontal frequency 30 kHz 99 kHz Vertical frequency 50 Hz 76 Hz Native Resolution 2560 x 1440 at 60 Hz Temperature Operating 0 to 45 C 32 to 113 F Storage 20 to 60 C 4 to 140 F Shipping 20 to 60 C 4 to 140 F Humidity 10 to 80 non condensing Operating Storage 5 to 95 non condensing Shipping 5 to 95 non condensing Chapter ...

Page 26: ...connected with the monitor or system completely Be sure the signal cable is firmly plugged into the system and monitor Connecting and turning on your monitor on page 1 5 The color settings may be incorrect Select another color setting from the OSD menu Adjusting your monitor image on page 2 3 The automatic image setup function was not performed Perform automatic image setup Adjusting your monitor ...

Page 27: ...nology pixels missing contact the and Support on page discolored and is not an LCD defect Support Center A 1 Fuzzy lines in text or a blurry image Horizontal or vertical lines through the Image setup has not been optimized Your system Display Properties setting have not been optimized Adjust the resolution settings on your system to match the native resolution for this monitor 2560 x 1440 at 60 Hz...

Page 28: ...nd then click the Display icon 6 Click the Change the display settings tab 7 Click the Advanced Settings icon 8 Click the Monitor tab 9 Click the Properties button 10 Click the Driver tab 11 Click Update Driver then click Browse the computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button b...

Page 29: ...ind the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates Āthe folder in which the downloaded driver is locatedā such as a desktop 14 Select the Ālen l27q 20 infā file and click the Open button Click the OK button 15 In...

Page 30: ...iguration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following information available option n...

Page 31: ...of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or chang...

Page 32: ...g reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October...

Page 33: ...Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices Appendix B B 3 ...

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