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Lenovo BladeCenter HS23 1929, Problem Determination And Service Manual

The Lenovo BladeCenter HS23 1929 is a high-performance server that offers unparalleled reliability and efficient problem determination. To keep your server running smoothly, it's essential to have the Problem Determination And Service Manual on hand. Download this comprehensive manual for free from our website 88.208.23.73:8080, ensuring hassle-free troubleshooting and maintenance.

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•  Follow the suggested actions in the order in which they are listed in the Action column until the problem is 

solved.

•  See Chapter 3 “

Parts listing

” on page 29 to determine which components are consumable, structural, or CRU 

parts. 

•  If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained 

technician.

Diagnostic 
code

Message

Description

Action

W.3808003

[W.3808003] Unable to 
retrieve the system 
configuration from the 
IMM.

Error Retrieving System 
Configuration from IMM. 

1.  Run the Setup utility, save the configuration, 

and restart the server (see “Using the Setup 
utility” on page 11).

2.  Update the IMM2 firmware (see “Updating 

firmware and device drivers” on page 23).

3.  (Trained technician only) If the problem 

remains, replace the system board (see 
“Removing the system-board assembly” on 
page 71 and “Installing the system-board 
assembly” on page 71).

I.3808004

[I.3808004] The IMM 
System Event Log (SEL) 
is full.

IPMI System Event Log 
is Full.

Run the Setup utility to clear IMM2 logs and 
restart the server (see “Using the Setup utility” on 
page 11).

I.3818001

[I.3818001] The 
firmware image capsule 
signature for the 
currently booted flash 
bank is invalid.

Current Bank CRTM 
Capsule Update 
Signature Invalid. 

1.  Run the Setup utility (see “Using the Setup 

utility” on page 11), select 

Load Default 

Settings

, and save the settings.

2.  Recover the server firmware (see 

“Recovering from a UEFI update failure” on 
page 254).

3.  (Trained technician only) Replace the system 

board (see “Removing the system-board 
assembly” on page 71 and “Installing the 
system-board assembly” on page 71).

I.3818002

[I.3818002] The 
firmware image capsule 
signature for the non- 
booted flash bank is 
invalid.

Opposite Bank CRTM 
Capsule Update 
Signature Invalid.

1.  Run the Setup utility (see “Using the Setup 

utility” on page 11), select 

Load Default 

Settings

, and save the settings.

2.  Recover the server firmware (see 

“Recovering from a UEFI update failure” on 
page 254).

3.  (Trained technician only) Replace the system 

board (see “Removing the system-board 
assembly” on page 71 and “Installing the 
system-board assembly” on page 71).

I.3818003

[I.3818003] The CRTM 
flash driver could not 
lock the secure flash 
region.

CRTM Could not lock 
secure flash region.

1.  Run the Setup utility (see “Using the Setup 

utility” on page 11), select 

Load Default 

Settings

, and save the settings.

2.  Recover the server firmware (see 

“Recovering from a UEFI update failure” on 
page 254).

3.  (Trained technician only) Replace the system 

board (see “Removing the system-board 
assembly” on page 71 and “Installing the 
system-board assembly” on page 71).

Chapter 5

.

Diagnostics

103

Summary of Contents for BladeCenter HS23 1929

Page 1: ...BladeCenter HS23 Blade Server Problem Determination and Service Guide Machine Types 7875 1929 ...

Page 2: ...es and User Guide documents on the IBM Documentation CD The most recent version of this document is available at http www ibm com supportportal Eightieth Edition May 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contr...

Page 3: ...N over USB interface manually 27 Chapter 3 Parts listing 29 Parts listing Types 7875 and 1929 29 Consumable and structural parts 36 Chapter 4 Removing and replacing blade server components 37 Installation guidelines 37 System reliability guidelines 38 Handling static sensitive devices 38 Returning a device or component 38 Removing the blade server from the BladeCenter unit 39 Installing the blade ...

Page 4: ...ss tests 235 Memory self tests 237 Optical drive self tests 248 Storage drive self tests 252 Tape alert flags 253 Recovering from a UEFI update failure 254 In band manual recovery method 254 Out of band manual recovery method 255 In band automated boot recovery method 256 Out of band automated boot recovery method 257 Automated boot recovery ABR 257 Nx boot failure 258 Service processor IMM error ...

Page 5: ...n Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto lei...

Page 6: ...d is and whether you must correct the problem before you work on the product Consider the following conditions and the safety hazards that they present Electrical hazards especially primary power Primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or a bulging capacitor Mechanical hazards such as loose or missing hardware To inspect...

Page 7: ...ncy power off EPO switch disconnecting switch or electrical outlet so that you can turn off the power quickly in the event of an electrical accident Disconnect all power before you perform a mechanical inspection work near power supplies or remove or install main units Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the...

Page 8: ...or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or st...

Page 9: ...ch as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposur...

Page 10: ...el attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby viii BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 11: ...replace the blade cover before installing the blade Statement 32 CAUTION To avoid personal injury before lifting the unit remove all the blades power supplies and removable modules to reduce the weight 108 kg 237 lbs 2X 6X 4X 4X 43 2 kg 95 lbs Statement 33 CAUTION This device does not provide a power control button Removing power supply modules or turning off the server blades does not turn off th...

Page 12: ...n the rack cabinet Always install servers and optional devices starting from the bottom of the rack cabinet Always install the heaviest devices in the bottom of the rack cabinet UL regulatory information This device is for use only with supported blade chassis x BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 13: ...Device drivers Firmware Hardware components Software If possible return the blade server to the condition it was in before the problem occurred Step 2 Collect data Thorough data collection is necessary for diagnosing hardware and software problems Note Event messages that include links to descriptions and recommended actions can be viewed in the advanced management module event log see the Advance...

Page 14: ...nted 1 Check for and apply code updates Most problems that appear to be caused by faulty hardware are actually caused by UEFI code system firmware device firmware or device drivers that are not at the latest levels a Determine the existing code levels In DSA click Firmware VPD to view system firmware levels or click Software to view operating system levels In the navigation pane of the Advanced Ma...

Page 15: ...ntrolling software to verify that the controller is correctly configured Problem determination information is available for many devices such as RAID and network adapters For problems with operating systems or IBM software or devices go to http www ibm com supportportal Step 5 Check for service bulletins IBM service bulletins document known problems and suggested solutions To search for service bu...

Page 16: ...hardware and software configurations are valid and no light path diagnostics LEDs or log entries indicate a hardware component failure contact IBM or an approved warranty service provider for assistance To open an online service request go to http www ibm com support electronic portal Be prepared to provide information about any error codes and collected data and the problem determination procedur...

Page 17: ...be charged for the installation Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server Some tier 2 CRUs must be installed only by trained technicians See Chapter 3 Parts listing on page 29 to determine whether a component is a consumable structural or customer ...

Page 18: ... prepare for system installation and configuration To check for updated documentation and technical updates go to http www ibm com supportportal Notices and statements in this document Use this information to understand the most common documentation notices and statements and how they are used The caution and danger statements in this document are also in the multilingual Safety Information docume...

Page 19: ...redictive Failure Analysis PFA alerts Microprocessors Memory Storage drives Electrical input 12 V dc Environment Air temperature Blade server on 10 C to 35 C 50 F to 95 F Altitude 0 m to 914 4 m 0 ft to 3000 ft Blade server on 10 C to 32 C 50 F to 89 6 F Altitude 914 4 m to 2133 6 m 3000 ft to 7000 ft Blade server off 10 C to 43 C 50 F to 109 4 F Altitude 914 4 m to 2133 6 m 3000 ft to 7000 ft Bla...

Page 20: ...y turn on this blue LED to aid in visually locating the blade server When this LED is lit the location LED on the BladeCenter unit is also lit The location LED can be turned off through the Advanced Management Module Web interface or through IBM Director Console For more information about the Advanced Management Module web interface see http www ibm com systems management For more information abou...

Page 21: ...ade server bay is identified by the lowest bay number that it occupies If there is no response when you press the KVM select button you can use the Advanced Management Module web interface to determine whether local control has been disabled on the blade server See http www ibm com systems management for more information Notes 1 The operating system in the blade server must provide USB support for...

Page 22: ...with the management module the power on LED flashes rapidly and the power control button on the blade server does not respond This process can take approximately two minutes after the blade server has been installed 2 While the blade server is starting the power on LED on the front of the blade server is lit and does not flash See Blade server controls and LEDs on page 4 for the power on LED state...

Page 23: ...m stops functioning you can press and hold the power control button for more than 4 seconds to turn off the blade server The management module can turn off the blade server through the Advanced Management Module web interface The management module can turn off the blade server through the Advanced Management Module web interface For additional information see the IBMBladeCenter Management Module U...

Page 24: ...the switch block Switch number Description Switch setting Definition SW1 1 Password override switch Changing position of this switch resets the power on password This switch overrides the power on password The system ships with this switch off but it can be on or off in a functioning system SW1 2 Host Trusted Platform Module TPM physical presence The default position is off Turning this switch to ...

Page 25: ...r to boot using the backup UEFI SW1 6 IMM2 recovery mode The default position is off When the switch in on it allows the blade server to boot without permission from the AMM SW1 7 IMM2 Trusted Platform Module TPM physical presence The default position is off Turning this switch to the on position indicates a physical presence to the IMM2 SW1 8 Force H8 update The default position is off N A System...

Page 26: ...The following illustration shows the light path diagnostics panel under the blade server 10 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 27: ...d Installation CD The ServerGuide program provides software setup tools and installation tools that are designed for the blade server Use this CD during the installation of the blade server to configure basic hardware features and to simplify the installation of the operating system For information about obtaining and using this CD see Using the ServerGuide Setup and Installation CD on page 21 Pre...

Page 28: ...nd model of the server the serial number the system UUID and the amount of installed memory When you make configuration changes through other options in the Setup utility the changes are reflected in the system summary you cannot change settings directly in the system summary Product Data Select this choice to view the revision level or issue date of the firmware the integrated management module a...

Page 29: ...evices from taking control of the boot process The default is Disable Legacy Thunk Support Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non UEFI compliant The default is Enable Infinite Boot Retry Select this choice to enable or disable UEFI to infinitely retry the legacy boot order Non planar PXE Select this choice to enable or disable non planar...

Page 30: ...ch the server checks devices to find a boot record The server starts from the first boot record that it finds If the server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions For example you can define a startup sequence that checks for a disc in the CD RW DVD drive then checks the hard disk...

Page 31: ...electing System Settings then System Security If you set a power on password you must type the power on password to complete the system startup and to have access to the Setup Utility menu The password must be from 6 to 20 characters You can use any combination of ASCII printable characters for the password Keep a record of your password in a secure place If you forget the power on password you ca...

Page 32: ...cument Step 1 Download the Advanced Settings Utility ASU a Go to http www ibm com supportportal b Click Downloads tab at the top of the panel c Under ToolsCenter select View ToolsCenter downloads d Select Advanced Settings Utility ASU e Scroll down click the link and download the ASU version for your operating system Step 2 ASU sets the UUID in the integrated management module IMM Select one of th...

Page 33: ...ATA SysInfoUUID uuid_value Online KCS access unauthenticated and user restricted You do not need to specify a value for access_method when you use this access method Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value The KCS access method uses the IPMI KCS interface This method requires that the IPMI driver be installed Some operating systems have the IPMI driver installed by default ASU prov...

Page 34: ...ine tool that supports several operating systems Make sure that you download the version for your operating system You can download the ASU from the IBM website To download the ASU and update the DMI complete the following steps Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is described in this document Step 1 Download the Advanced Setting...

Page 35: ...user imm_ user_id password imm_password Where imm_internal_ip The IMM internal LAN USB IP address The default value is 169 254 95 118 imm_user_id The IMM account 1 of 12 accounts The default value is USERID imm_password The IMM account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note If you do not specify any of these parameters ASU will use the default values Wh...

Page 36: ...he Advanced Settings Utility Users Guide The following commands are examples of using the userid and password default values and not using the default values Examples that do not use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model asu set SYSTEM_PROD_DATA SysInfoSerialNum s n asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag Remote LAN access type the ...

Page 37: ...can download a free image of the ServerGuide Setup and Installation CD or purchase the CD from the ServerGuide fulfillment website at http www ibm com systems management serverguide sub html To download the free image click IBM Service and Support Site Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is in this document The ServerGuide progra...

Page 38: ...ll the operating system on a blade server you can use any of the following methods Use the ServerGuide Setup and Installation CD to install a supported MicrosoftWindows operating system Use Remote Deployment Manager RDM Version 4 20 or later to install a supported operating system To determine whether RDM supports an operating system seehttp www ibm com systems management Download the latest opera...

Page 39: ... the server see Turning on the blade server on page 6 2 When the prompt Press F1 Setup is displayed press F1 If you have set an administrator password you must type the administrator password to access the full Setup utility menu If you do not type the administrator password a limited Setup utility menu is available 3 From the Setup utility main menu select Boot Manager 4 Select Boot Modes then se...

Page 40: ...e or set of PXE files that bundles multiple IBM BladeCenter system tools and updates from UpdateXpress System Packs which contain Windows and Linux firmware updates Typically use IBM ToolsCenter Bootable Media Creator for the initial set up of a blade server For more information about the IBM Bootable Media Creator see http www ibm com support entry portal docdisplay brand 5000008 lndocid TOOL BOM...

Page 41: ...vel 0 striping or RAID level 1 mirror arrays in operating systems that are listed on the ServerProven list at http www ibm com systems info x86servers serverproven compat us Refer to the Human Interface Infrastructure Configuration Application User Guide in http www 01 ibm com support docview wss uid psg2MIGR 5088601 for more information on the storage drives and SAS controller configuration If an...

Page 42: ...e IMM2 web interface to update the firmware If you disable the USB in band interface also disable the watchdog timeouts to prevent the server from restarting unexpectedly Use the following steps to disable the LAN over USB interface from the IMM2 web interface a Log in to the IMM2 on which you want to disable the USB device driver interface b In the navigation pane click System Settings and scroll...

Page 43: ...ore information 2 Extract the ibm_rndis_server_os inf and device cat files from the firmware update package and copy them to the WINDOWS inf subdirectory 3 Go to Computer Management then Device Manager and find the RNDIS Device Select Properties Driver Reinstall driver Point the server to the Windows inf directory where it can find the ibm_rndis_ server_os inf file and install the device 4 Go to C...

Page 44: ...bm com support entry portal docdisplay brand 5000008 lndocid MIGR 5083207 The IMM2 LAN over USB interface requires that the usbnet and cdc_ether drivers be loaded If the drivers have not been installed use modprobe to install them When these drivers are loaded the IMM2 USB network interface shows up as a network device in the operating system To discover the name that the operating system has assi...

Page 45: ...omer replaceable unit Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server Some tier 2 CRUs must be installed only by train...

Page 46: ...xpansion card 1Gb 4 port PCI E Ethernet Adapter CFFh 44W4488 2 Expansion card Broadcom 4 port 10Gb Ethernet Adapter CFFh 46M6165 2 Expansion card Broadcom 2 port 10Gb Ethernet Adapter CFFh 46M6169 2 Expansion card Broadcom 2 Port 10Gb Ethernet Adapter CFFh 81Y3136 2 Expansion card Broadcom 2 Port Virtual Fabric Adapter CFFh 94Y5173 30 BladeCenter HS23 Blade ServerProblem Determination and Service ...

Page 47: ...2 Expansion card QLogic 2 port 10Gb Virtual Fabric Advanced CNA iSCSI FCoE CFFh 00Y5621 2 Expansion card QLogic 8Gb Fibre Channel Adapter CFFh 00Y5630 2 Expansion card QLogic 8Gb Fibre Channel Adapter CFFh 00Y5632 3 10Gb LOM interposer card 81Y9388 4 Heat sink microprocessor 68Y8695 5 Microprocessor Intel Xeon Processor E5 2603 4C 1 8GHz 10MB Cache 1066MHz 80W 81Y5161 5 Microprocessor Intel Xeon P...

Page 48: ...roprocessor Intel Xeon Processor E5 2620 V2 6C 2 1GHz 15MB Cache 1600MHz 80W 00Y2780 5 Microprocessor Intel Xeon Processor E5 2628L V2 8C 2 2GHz 20MB Cache 1600MHz 70W 00AE525 5 Microprocessor Intel Xeon Processor E5 2630 V2 6C 2 5GHz 15MB Cache 1600MHz 80W 00Y2781 5 Microprocessor Intel Xeon Processor E5 2630L V2 6C 2 4GHz 15MB Cache 1600MHz 60W 00Y2792 5 Microprocessor Intel Xeon Processor E5 26...

Page 49: ... for use with Intel Xeon Processor E5 2600 series 90Y3154 7 Memory 8GB 2R x 4 1600 MHz VLP RDIMM 1 5V for use with Intel Xeon Processor E5 2600 series 90Y3155 7 Memory 16GB 2R x 4 1600 MHz VLP RDIMM 1 5V for use with Intel Xeon Processor E5 2600 series 90Y3159 7 Memory 8GB 2R x 8 1333 MHz VLP RDIMM 1 35V for use with Intel Xeon Processor E5 2600 series 00D4983 7 Memory 8GB 2R x 8 1333 MHz VLP RDIM...

Page 50: ...nch SFF slim hot swap SAS 300 GB 10K 6 Gbps 90Y8878 10 Hard disk drive 2 5 inch SFF slim hot swap SAS 300 GB 15K 6 Gbps 81Y9671 10 Hard disk drive 2 5 inch SFF slim hot swap SAS 500 GB 7 2K 6 Gbps 00NA587 10 Hard disk drive 2 5 inch SFF slim hot swap SAS 600 GB 10K 6 Gbps 90Y8873 10 Hard disk drive 2 5 inch SFF slim hot swap SAS 900 GB 10K 6 Gbps 81Y9651 10 Hard disk drive 2 5 inch SFF slim hot sw...

Page 51: ...x E5x E6x F1x 91x 92x 93x 00AE745 14 System board Blade server base assembly type 1 for use with Intel Xeon Processor E5 2600 series Type 7875 A1x A2x B1x B2x B3x C1x C2x C3x C4x C5x C6x C7x C8x D1x E1x E2x E3x E4x E5x E6x F1x 91x 92x 93x 00AE739 15 Expansion card QLogic 4Gb Fibre Channel Expansion Card CIOv 49Y4237 15 Expansion card QLogic 8Gb Fibre Channel Expansion Card CIOv 44X1948 15 Expansio...

Page 52: ...cription Part number Bezel blade 00MW063 To order a consumable or structural part go to http www ibm com If you need help with your order call the toll free number that is listed on the retail parts page or contact your local IBM representative for assistance 36 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 53: ...es before you install the blade server or optional devices Before you install optional devices read the following information Before you begin read Safety on page iii and Handling static sensitive devices on page 38 This information will help you work safely When you install your new blade server take the opportunity to download and apply the most recent firmware updates This step will help to ens...

Page 54: ...nstall them To reduce the possibility of damage from electrostatic discharge observe the following precautions When you work on a BladeCenter unit that has an electrostatic discharge ESD connector use a wrist strap especially when you handle modules optional devices or blade servers To work correctly the wrist strap must have a good contact at both ends touching your skin at one end and firmly con...

Page 55: ...ation and update options are established according to blade server bay number if you reinstall the blade server into a different bay you might have to reconfigure the blade server To remove the blade server complete the following steps Step 1 If the blade server is operating shut down the operating system see the documentation for your operating system for more information Step 2 If the server is ...

Page 56: ...om which you removed it Some blade server configuration information and update options are established according to blade server bay number Reinstalling a blade server into a different blade server bay number from the one which it was removed can have unintended consequences and you might have to reconfigure the blade server 3 To help ensure proper cooling performance and system reliability make s...

Page 57: ... system Detailed information about these tasks is available in the Installation and User s Guide Removing and replacing Tier 1 customer replaceable units CRUs Use this information for removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation Some Tier 1 CRUs are available as both option...

Page 58: ...st replace the battery with a lithium battery of the same type from the same manufacturer After you replace the battery you must reconfigure the blade server and reset the system date and time To avoid possible danger read and follow the following safety statement Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by th...

Page 59: ...lade server cover see Removing the blade server cover on page 72 for instructions Step 4 If an optional expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 58 for instructions Step 5 Follow any special handling and installation instructions that come with the battery Step 6 Locate the battery on the system board Step 7 Orient the battery so that th...

Page 60: ...tep 3 Press the release latch orange on the storage drive to release the drive handle Step 4 Pull the release handle to remove the drive from the storage bay Step 5 If you are instructed to return the storage drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a hot swap storage drive Use these instructions to install a hot swap ...

Page 61: ...ever on the hot swap storage drive and slide the drive into the storage bay until it is firmly seated in the connector Step 5 Lock the hot swap storage drive into place by closing the release lever Removing a memory module Use this information to remove a dual inline memory module DIMM from the blade server The following illustration shows how to remove a DIMM from the blade server This informatio...

Page 62: ...nnectors see Blade server connectors on page 7 Determine which DIMM you want to remove from the blade server Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently Step 6 Move the retaining clips on the ends of the DIMM connector to the open position by pressing the retaining clips away from the center of the DIMM connector Note To access DIMM conne...

Page 63: ...stem board in a blade server with one microprocessor If two microprocessors are installed the blade server can support a minimum of 8 GB and a maximum of 256 GB of system memory There are four different memory modes Independent channel mode Independent channel mode gives a maximum of 128 GB of usable memory with one microprocessor installed and 256 GB of usable memory with two microprocessors inst...

Page 64: ...nt Attention DIMMs or DIMM fillers must occupy DIMM connectors 1 2 13 14 15 and 16 for proper cooling To install a DIMM complete the following steps Step 1 Locate the DIMM connectors see Blade server connectors on page 7 Determine which DIMM connector you will be installing memory into Step 2 If a DIMM filler or another memory module is already installed in the DIMM connector remove it see Removin...

Page 65: ...M has not been correctly installed Press the DIMM firmly into the connector and then press the retaining clips toward the DIMM until the tabs are fully seated When the DIMM is correctly installed the retaining clips are parallel to the sides of the DIMM Step 6 If the DIMM access door is open use your fingers to close it Step 7 Install the cover onto the blade server see Installing the blade server...

Page 66: ...installation of the USB Flash key To install a USB module complete the following steps Step 1 Locate the USB connector on the blade server see Blade server connectors on page 7 Step 2 Touch the static protective package that contains the USB Flash key to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you ...

Page 67: ...er cover see Removing the blade server cover on page 72 for instructions Step 5 Touch the static protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the expansion card from the package Step 6 Locate the CIOv expansion connector see Blade server connectors on page 7...

Page 68: ...expansion card from the expansion connector on the system board Step 8 Use your fingers to hold the edge of the CFFh expansion card where it connects to the blade expansion connector then lift the card vertically out of the expansion connector Removing a 10Gb interposer card Use these instructions to remove a 10Gb interposer card from the blade server Expansion Card Standoff Interposer card To rem...

Page 69: ...he Setup Utility by selecting System Settings and Devices and I O Ports Expansion card To install a CIOv expansion card complete the following steps Step 1 Touch the static protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the expansion card from the package Step...

Page 70: ...kage that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the expansion card from the package Step 5 Rotate the expansion card standoffs to the open position Step 6 Orient the connector on the expansion card and expansion connector on the system board then press the expansion card int...

Page 71: ...interposer card with the connector on the system board then press the interposer card into the connector Step 6 Firmly press on the indicated locations to seat the interposer card Step 7 Rotate the expansion card standoffs to the closed position to secure the interposer card in place Step 8 Install the cover onto the blade server see Installing the blade server cover on page 73 Step 9 Install the ...

Page 72: ...ollowing illustration shows how to install the control panel To install the control panel complete the following steps Step 1 Locate the control panel connector on the blade server see Blade server connectors on page 7 Step 2 Touch the static protective package that contains the control panel to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounde...

Page 73: ...tive surface with the cover side down Step 4 Locate the blade handle that you will be removing Step 5 Locate the screw that attaches the blade handle to the blade server Step 6 Remove the screw from the blade handle and save the screw in a safe place It is recommended to use the same screw when installing a blade handle Step 7 If you are instructed to return the blade handle follow all packaging i...

Page 74: ...6 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 39 Removing and replacing Tier 2 customer replaceable units CRUs Use this information to determine the guidelines for installing a Tier 2 CRU into your blade server You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty se...

Page 75: ...uding thumbscrews or levers See the instructions provided with the expansion unit for detailed instructions for removing the expansion unit b If the expansion unit does not have an extraction device press the blade server cover release on each side of the blade server and lift the expansion unit from the blade server c Rotate the expansion unit open then lift the expansion unit from the blade serv...

Page 76: ... contains the optional expansion unit to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the optional expansion unit from the package Step 3 Orient the optional expansion unit as shown in the illustration Step 4 Lower the expansion unit so that the slots at the rear slide down onto the cover pins at the rear of the...

Page 77: ...re not replacing a defective heat sink or microprocessor the thermal material on the heat sink and microprocessor will remain effective if you carefully handle the heat sink and microprocessor when you remove or install these components Do not touch the thermal material or otherwise allow it to become contaminated 2 The microprocessor installation tool might become worn after several uses Make sur...

Page 78: ...nal expansion unit on page 58 Step 5 Locate the microprocessor that will be removed see Blade server connectors on page 7 Step 6 Remove the heat sink Attention Do not touch the thermal material on the bottom of the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated wipe off the contaminated thermal material on...

Page 79: ...icroprocessor a Select the empty installation tool and ensure that the handle is in the open position If the installation tool handle is not in the open position use the following instructions for your installation tool If using Installation Tool A twist the microprocessor installation tool handle counterclockwise to the open position Figure 2 Installation tool handle adjustment If using Installat...

Page 80: ...ectly Alignment pins Microprocessor Installation tool c Twist the handle on the installation tool clockwise and lift the microprocessor out of the socket Handle Installation tool Microprocessor Step 9 If you are instructed to return the microprocessor and heat sink follow all packaging instructions and use any packaging materials for shipping that are supplied to you 64 BladeCenter HS23 Blade Serv...

Page 81: ... installation tool might become worn after several uses Make sure that the tool can hold the microprocessor securely if you are reusing an existing microprocessor installation tool Do not return the tool with other parts that you are returning The following illustration shows how to install a microprocessor and heat sink in the blade server Microprocessor 2 and heat sink Microprocessor 1 Heat sink...

Page 82: ...install a microprocessor and heat sink complete the following steps Step 1 Remove the heat sink filler if one is present Step 2 If you are not installing a new microprocessor and a new heat sink remove the thermal grease from the heat sink and microprocessor then apply new thermal grease before installation see Thermal grease on page 70 Attention Do not use any tools or sharp objects to lift the r...

Page 83: ...d rack component then carefully remove the microprocessor and the installation tool from the package c Release the sides of the cover and remove the cover from the installation tool The microprocessor is preinstalled on the installation tool Note Do not touch the microprocessor contacts Contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the...

Page 84: ...handle in the open position E5 x6xx E5 x6xx v2 H L Figure 5 Installation Tool B Figure 6 Installation tool handle adjustment Attention Do not press the microprocessor into the socket Do not touch exposed pins of the microprocessor socket Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer Do not touch the thermal mat...

Page 85: ... and place the heat sink on top of the microprocessor in the retention bracket thermal material side down Press firmly on the heat sink d Align the screws on the heat sink with the holes on the heat sink retention module e Press firmly on the captive screws and tighten them with a screwdriver alternating among the screws until they are tight If possible each screw should be rotated two full rotati...

Page 86: ...nes for using thermal grease on a heat sink and processor The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease To replace damaged or contaminated thermal grease on the microprocessor and heat sink complete the following steps Step 1 Place the heat sink assembly on a clean work ...

Page 87: ... then place them on a static protective surface or install them on the new system board assembly Front bezel See Removing the bezel assembly on page 74 Control panel See Removing the control panel on page 55 DIMMs See Removing a memory module on page 45 USB module See Removing a USB Flash key on page 49 I O expansion cards See Removing a CIOv form factor expansion card on page 51 Removing a horizo...

Page 88: ...Step 5 The Universal Unique Identifier UUID must be updated when the system board is replaced Use the Advanced Settings Utility to update the UUID in the UEFI based server see Updating the Universal Unique Identifier UUID on page 16 Step 6 Update the server with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Make sure that you have the...

Page 89: ...r open as shown in the illustration Step 5 Lay the cover flat or lift it from the blade server and store for future use Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server Installing the blade server cover Use these instructions for information about how to close the blade server c...

Page 90: ...e server Blade server cover release Cover pins Blade server cover Blade server cover release Step 4 Pivot the cover to the closed position until it clicks into place Step 5 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 39 Removing the bezel assembly Use this information to remove the bezel assembly from the blade server The followi...

Page 91: ...river to remove the four screws that secure the bezel assembly to the blade server base assembly Save the screws in a safe place It is recommended to use the same screws when installing the bezel assembly Step 8 While holding the bezel assembly and the blade server rotate the blade server so that the cover side is up Step 9 Lift the bezel assembly away from the blade server Step 10 If you are inst...

Page 92: ...driver to install the four screws that secure the bezel assembly to the blade server It is recommended to use the same screws that were removed when the bezel assembly was removed Step 6 Orient the blade server so that the bottom of the blade server is down Step 7 Install the optional expansion unit if you removed one from the blade server see Installing an optional expansion unit on page 59 for i...

Page 93: ...ure for the blade server The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the blade server About the checkout procedure Use this information to run diagnostics locate error codes and identify device errors for the blade server Before you perform the checkout procedure for diagnosing hardware problems review the following information Read Safety on pag...

Page 94: ...lems The following tools are available to help you diagnose and solve hardware related problems POST codes error messages and error logs The POST error codes indicate the detection of a problem For more information see POST on page 81 Troubleshooting tables These tables list problem symptoms and actions to correct the problems See Troubleshooting tables on page 188 Light path diagnostics Use light...

Page 95: ...hrough the Setup utility and through the Dynamic System Analysis DSA program as the IPMI event log The system event log is limited in size When it is full new entries will not overwrite existing entries therefore you must periodically save and then clear the system event log through the Setup utility When you are troubleshooting you might have to save and then clear the system event log to make th...

Page 96: ...og the operating system event logs or the merged DSA log You can also use DSA Preboot to view these logs although you must restart the blade server to use DSA Preboot To install Portable DSA or DSA Preboot or to download a DSA Preboot CD image go to http www ibm com systems support supportsite wss docdisplay lndocid SERV DSA brandind 5000008 or go to http www ibm com supportportal If IPMItool is i...

Page 97: ... event logs through the Setup utility on page 79 POST Use this information for more about POST self test errors for the blade server When you turn on the blade server it performs a series of tests to check the operation of the blade server components and some optional devices in the server This series of tests is called the power on self test or POST Note This server does not use beep codes for se...

Page 98: ...ing A warning is not as severe as an error but if possible the condition should be corrected before it becomes an error It might also be a condition that requires additional monitoring or maintenance Error An error typically indicates a failure or critical condition that impairs service or an expected function User response Indicate the actions that you should take to resolve the event Perform the...

Page 99: ...one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 W 11004 W 11004 A processor within the system has failed the BIST Processor Self Test Failure Detected 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 Trained technician only I...

Page 100: ...ate that applies to this error 3 Run the Setup utility and select System Information System Summary Processor Details to view the microprocessor information to compare the installed microprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and h...

Page 101: ...rocessor information to compare the installed microprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 I 18008 I 18008 Currently there is no additional information for this event Processors have mismatched Internal DDR3...

Page 102: ...roprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 I 1800A I 1800A A mismatch has been detected between the speed at which a QPI link has trained between two or more processor packages Processors have mismatched Bus ...

Page 103: ...ssor information to compare the installed microprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 I 1800C I 1800C A cache type mismatch has been detected for one or more processor packages Processors have one or more c...

Page 104: ...nformation to compare the installed microprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 I 1800E I 1800E A processor model mismatch has been detected for one or more processor packages Processors have mismatched Mod...

Page 105: ...ion to compare the installed microprocessor specifications 4 Trained technician only Remove and replace one of the microprocessors so that they both match see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 I 18010 I 18010 A processor stepping mismatch has been detected for one or more processor packages Processors of the same model have ...

Page 106: ...error was detected in DIMM slot on rank S 51003 An uncorrectable memory error was detected on processor channel The failing DIMM within the channel could not be determined S 51003 An uncorrectable memory error has been detected during POST Fatal Memory Error Occurred 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for an applicable retain tip or firmware update that ap...

Page 107: ...ory configuration is valid One or More Mismatched DIMMs Detected Make sure that the DIMMs have been installed in the correct sequence see Installing a memory module on page 47 S 51009 S 51009 No system memory has been detected No Memory Detected 1 Make sure that there is at least one DIMM installed in the server 2 If there are no memory faults recorded in the logs and no DIMM connector error LEDs ...

Page 108: ...me DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing th...

Page 109: ...chnician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found repl...

Page 110: ...d or changed I 580A5 I 580A5 Mirror fail over complete DIMM number has failed over to the mirrored copy DIMM Mirror Fail over Detected Information only Memory redundancy has been lost Check the event log for uncorrected DIMM failure events see Event logs on page 79 I 580A6 I 580A6 Memory spare copy has completed successfully Spare Copy Complete Information only Memory redundancy or spare rank has ...

Page 111: ...e 50 and Installing an I O expansion card on page 53 Trained technician only Replace the system board see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 S 680B8 S 680B8 Internal QPI Link Failure Detected Internal QPI Link Failure Detected 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 I...

Page 112: ...rds see Removing an I O expansion card on page 50 and Installing an I O expansion card on page 53 Trained technician only Replace the system board see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 S 2018001 S 2018001 An Uncorrected PCIe Error has Occurred at Bus Device Function The Vendor ID for the device is and the Device ID is PCIe Uncorrected...

Page 113: ...ons followed by PCI Bus Control and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots Select Devices and I O Ports to disable any of the on board devices 3 If the problem remains replace the following components one at a time in the order shown restarting the server each time Expansion cards see Removing an I O expansion card on page 50 and Installing an I O expans...

Page 114: ...nly Replace the system board see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 S 3020007 S 3020007 A firmware fault has been detected in the UEFI image Internal UEFI Firmware Fault Detected System halted 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 Recover the server firmware see Rec...

Page 115: ...pplicable retain tip or firmware update that applies to this error 2 Recover the server firmware see Recovering from a UEFI update failure on page 254 I 3048005 I 3048005 UEFI has booted from the backup flash bank Booting Backup UEFI Image Information only Set SW1 5 to the on position to allow the server to boot from the backup UEFI see System board switch on page 8 W 3048006 W 3048006 UEFI has bo...

Page 116: ...changes such as new settings or newly installed devices 2 Make sure that the server is attached to a reliable power source 3 Remove all hardware that is not supported by the server see http www ibm com systems info x86servers serverproven compat us 4 Update the firmware to the latest level see Updating firmware and device drivers on page 23 for more information 5 Make sure that the operating syste...

Page 117: ...oard assembly on page 71 and Installing the system board assembly on page 71 W 305800 C W 305800C Driver health protocol Reports system shutdown required controller DRIVER HEALTH PROTOCOL Reports System Shutdown Required Controller 1 Restart the system 2 If the problem persists switch to the backup UEFI image or reload the current UEFI image 3 Trained technician only Replace the system board see R...

Page 118: ...ion Restored to Defaults 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this error 2 If the settings differ from defaults run the Setup utility select Load Default Settings and save the settings W 3808000 W 3808000 An IMM communication failure has occurred IMM Communication Failure 1 Reseat the blade server see Removing the blade server from the Bla...

Page 119: ... Capsule Update Signature Invalid 1 Run the Setup utility see Using the Setup utility on page 11 select Load Default Settings and save the settings 2 Recover the server firmware see Recovering from a UEFI update failure on page 254 3 Trained technician only Replace the system board see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 I 3818002 I 381...

Page 120: ...save the settings 2 Recover the server firmware see Recovering from a UEFI update failure on page 254 3 Trained technician only Replace the system board see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 S 3818007 S 3818007 The firmware image capsules for both flash banks could not be verified CRTM image capsule could not be verified 1 Run the Set...

Page 121: ...mmunicating with the IMM BOFM may not be deployed correctly 1 Check the IBM support website for an applicable retain tip or firmware update including adapters that applies to this memory error 2 Contact your IBM service representative for support I 3868003 I 3868003 BOFM Configuration too large for compatibility mode BOFM Configuration too large for compatibility mode No action information only W ...

Page 122: ...d moved or serviced ensure the system battery is properly seated and the system battery polarity is correct 2 Replace the system battery see Removing the battery on page 41 and Installing the battery on page 42 0x80010200 80010202 0701ffff Error System board CMOS battery voltage under critical threshold Reading X Threshold Y 1 Remove all expansion cards from the blade server see Removing an I O ex...

Page 123: ...rage drives from the blade server see Removing a hot swap storage drive on page 44 3 If the error still occurs replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80010200 80010202 0701ffff Error System board SysBrd 12V voltage under critical threshold with chassis Reading X Threshold Y 1 If the under voltage pro...

Page 124: ...ed technician Error Code Event ID Type Error Message Action 4 If the error still occurs replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80010200 80010202 0701ffff Error System board CMOS battery voltage under critical threshold with chassis Reading X Threshold Y Replace the system battery see Removing the bat...

Page 125: ... tip or firmware update that applies to this temperature error 2 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit ...

Page 126: ...reshold Reading X Threshold Y 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Check the error logs about the temperature and the fan see POST UEFI diagnostic c...

Page 127: ...900 80010902 0701ffff Error System board SysBrd 3 3V voltage over critical threshold Reading X Threshold Y Replace the blade see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80010900 80010902 0701ffff Error System board SysBrd 5V voltage over critical threshold Reading X Threshold Y 1 Remove all expansion cards from the blade server see Removi...

Page 128: ...er unit and resolve any power related errors that might be displayed 3 If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit 4 If the error continues replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80010b00 80010b01 1001ffff 80010b01 1002ffff 80010b01 1003f...

Page 129: ...6 Make sure that the blade server is not missing any heat sinks DIMMs heat sink fillers or DIMM fillers see Chapter 3 Parts listing on page 29 7 View the event logs provided by the advanced management module for your BladeCenter unit and resolve any related errors that might be displayed 8 Clear the CMOS data by removing the system battery for 30 seconds see Removing the battery on page 41 and Ins...

Page 130: ... Event ID Type Error Message Action threshold Reading X Threshold Y specifications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Check the error logs about the temperature and the fan see POST UEFI diagnostic codes on page 81 0x80030100 80030012 2301ffff Information...

Page 131: ... sure that the room temperature is within the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit has either a device or a filler installed 6 Make sure that the blade ...

Page 132: ...ications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 0x80070100 80070101 0701ffff Warning System board temperature VRD Hot warning 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 2 Make sure that...

Page 133: ...te that applies to this temperature error 2 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit has either a device o...

Page 134: ... BIOS switch TPM Phy Pres Set Warning 1 Complete the administrative tasks that require the TPM physical presence switch to be in the ON position 2 Restore the physical presence switch to the OFF position 3 Reboot the system 4 Trained technician only If the error continues replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on...

Page 135: ...ach bay of the BladeCenter unit has either a device or a filler installed 6 Make sure that the blade server is not missing any heat sinks DIMMs heat sink fillers or DIMM fillers see Chapter 3 Parts listing on page 29 7 Make sure that the CPU heat sink is properly attached to the CPU see Installing a microprocessor and heat sink on page 65 0x80070200 80070201 0701ffff Error System board temperature...

Page 136: ...or firmware update that applies to this temperature error 2 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit has e...

Page 137: ...heat sink is properly attached to the microprocessor see Installing a microprocessor and heat sink on page 65 0x80070200 8007020f 2582ffff Error Group 2 PCI express bus 1 2 Expansion Module 2 1 firmware progress No I O Resources critical Complete the following steps for PCI I O resource error issue resolution 1 Understand the I O resource requirements in a basic system 2 Identify the I O resource ...

Page 138: ... replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80070200 80070202 1001ffff 80070202 1002ffff 80070202 1003ffff 80070202 1004ffff Error Expansion Module 0 or 2 voltage BPE4_X VOL critical Note X 1 4 1 If the under voltage problem is occurring on all blade servers look for other events in the IMM2 event log re...

Page 139: ...59 0x80070200 80070207 1701ffff Error Unsupported blade blower combination 1 Refer to the BladeCenter Interoperability Guide http www 947 ibm com support entry portal docdisplay lndocid MIGR 5073016 2 Go to IBM support website for service bulletins related to unsupported blade blower combinations Refer to TIP H206104 http www 947 ibm com support entry portal docdisplay lndocid MIGR 5090925 brandin...

Page 140: ...d related errors that might be displayed 2 If other modules or blades are logging the same issue then check the power supply for the BladeCenter unit 3 If the error still occurs replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80070200 8007021b 0301ffff 8007021b 0302ffff Error Processor X interconnect CPU X QP...

Page 141: ... the system board assembly on page 71 0x80070200 80070217 3101ffff Error PCI express bus 1 Expansion Card CFFh Fault critical Complete the following steps 1 Remove any recently installed CFFh Card 2 Power on the node If the node can be powered on successfully complete the steps below a Check the ServerProven website to make sure that the recently installed components are compatible with the comput...

Page 142: ... be powered on successfully complete the steps below a Check the ServerProven website to make sure that the recently installed components are compatible with the compute node b Inspect the previously installed components for physical damage 3 If the node cannot be powered on successfully or if this is not the first occurrence of the problem you need to replace the CIOv Card 0x80070200 80070219 070...

Page 143: ...ystem battery for 30 seconds see Removing the battery on page 41 and Installing the battery on page 42 5 Trained technician only Replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x80070300 80070301 0301ffff 80070301 0302ffff Error Processor X temperature CPU X OverTemp non recoverable Note X 1 2 1 Check the syst...

Page 144: ...ake sure that the blade server is not missing any heat sinks DIMMs heat sink fillers or DIMM fillers see Chapter 3 Parts listing on page 29 7 Make sure that the CPU heat sink is properly attached to the CPU see Installing a microprocessor and heat sink on page 65 0x80070300 80070301 0701ffff Error System board temperature Inlet temp non recoverable 1 Make sure that the room temperature is within t...

Page 145: ...pdate that applies to this temperature error 2 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit has either a devic...

Page 146: ... 0 or 2 voltage BPE4_X VOL non recoverable Note X 1 4 1 If the under voltage problem is occurring on all blade servers look for other events in the IMM2 event log related to power and resolve those events see Event logs on page 79 2 View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed 3 If other modules...

Page 147: ...tep must be performed only by a trained technician Error Code Event ID Type Error Message Action specifications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 0x80070600 80070600 2201ffff Error FW BIOS firmware progress TPM Init Err non recoverable Install the latest U...

Page 148: ...thin the operating specifications see Features and specifications on page 2 3 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 4 Make sure that all of the fans on the BladeCenter unit are running 5 Make sure that each bay of the BladeCenter unit has either a device or a filler installed 6 Make sure that the blade server is not missing any heat sinks ...

Page 149: ...software blade mgmt subsystem health Low Security Jmp present Information only No corrective actions required 0x800b0100 800b010c 2581ffff Error Group 1 memory device 1 16 memory Backup Memory is not redundant 1 Check the event logs for other memory errors that might occur see Event logs on page 79 2 Reseat all of the memory modules in the blade server see Removing a memory module on page 45 and I...

Page 150: ...e server see Removing a memory module on page 45 and Installing a memory module on page 47 3 Make sure all of the memory is enabled in the Setup utility see Using the Setup utility on page 11 Notice which memory modules are disabled before continuing to the next step 0x800b0500 800b050c 2581ffff Error Group 1 memory device 1 16 memory Backup Memory is not redundant and not operational 1 Check the ...

Page 151: ...y see Installing a microprocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility see Using the Setup utility on page 11 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processor is enabled 4 Tr...

Page 152: ...nstalled correctly see Installing a microprocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility see Using the Setup utility on page 11 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processo...

Page 153: ...page 71 and Installing the system board assembly on page 71 0x806f0007 806f0007 2584ffff Error Group 4 processor 1 2 processor One of CPUs internal error 1 Remove the blade server and ensure the processors are installed correctly see Installing a microprocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 ...

Page 154: ...tat power off Information only No action is required 0x806f000d 806f000d 0401ffff 806f000d 0402ffff Error Hard drive X Drive X removed Note X 0 1 Install the storage drive see Installing a hot swap storage drive on page 44 0x806f000f 806f000f 220101xx 806f000f 220102xx 806f000f 220103xx 806f000f 220104xx 806f000f 220107xx 806f000f 22010axx 806f000f 22010bxx 806f000f 22010cxx 806f000f 2201ffff Erro...

Page 155: ...3 2 If an expansion card is installed in the blade server verify that the firmware for each expansion card is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 11 4 Check the event logs for other related error messages see Event logs on page 79 5 Remove each expansion card one at a time until the error does not occur see Removing an I O e...

Page 156: ...he error For more information see uEFI white paper http www 947 ibm com support entry portal docdisplay lndocid MIGR 5089627 0x806f0021 806f0021 3101ffff Error PCI express bus 1 connector CFFh Exp fault 1 Check the operating system event log and the system event log as it may contain additional information see Event logs on page 79 2 Reseat the blade server in the BladeCenter see Removing the blad...

Page 157: ...perating system event log and the system event log as it may contain additional information see Event logs on page 79 2 Reseat the blade server in the BladeCenter see Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 3 Update the device drivers for any expansion cards that are installed into the blade server 4 Reseat the...

Page 158: ...ke sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Make sure that each bay of the BladeCenter unit has either a device or a filler installed 5 Make sure that the blade server is not missing any heat sinks DIMMs heat sink fillers or DIMM fillers see Chapter 3 Parts listing on page 29 6...

Page 159: ...specifications see Features and specifications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Make sure that each bay of the BladeCenter unit has either a device or a filler installed 5 Make sure that the blade server is not missing any heat sinks DIMMs heat sink fil...

Page 160: ...07 806f0107 2584ffff Error Group 4 processor X One of CPUs thermal trip Note X 1 2 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 2 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Make sure that each bay of t...

Page 161: ...essor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 0x806f0108 806f0108 0701ffff Error System board Power Module VRD Fault failure 1 Make sure that the latest firmware is being used see Updating firmware and device drivers on page 23 2 Reseat the blade server in the BladeCenter see Removing the blade server from the BladeCenter unit on page 39 and Installing the...

Page 162: ...table ECC memory error Note X 1 16 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 3 Install the affected memory modules as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 47 for memor...

Page 163: ...m board assembly on page 71 7 Trained technician only Replace the affected microprocessor see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 0x806f010c 806f010c 2581ffff Error Group 1 All DIMMs uncorrectable ECC memory error 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for an applicable retain tip or firmw...

Page 164: ...connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing the system board assembly on page 7...

Page 165: ...an applicable retain tip or firmware update that applies to this memory error 3 Install the affected memory modules as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 47 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Tra...

Page 166: ...m board assembly on page 71 and Installing the system board assembly on page 71 7 Trained technician only Replace the affected microprocessor see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 0x806f010d 806f010d 0401ffff 806f010d 0402ffff Error Hard drive X Drive X fault Note X 0 1 Replace the storage drive see Removing a hot swap stora...

Page 167: ...1b 806f011b 0c01ffff Error Blade bezel 1 interconnect Front Panel configuration error 1 Reseat the control panel cable see Removing the control panel on page 55 and Installing the control panel on page 56 2 Replace the front bezel see Removing the bezel assembly on page 74 and Installing the bezel assembly on page 75 3 Trained technician only Replace the system board assembly see Removing the syst...

Page 168: ...rocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility see Using the Setup utility on page 11 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processor is enabled 4 Trained technician only If ...

Page 169: ...e the processors are installed correctly see Installing a microprocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility see Using the Setup utility on page 11 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and ...

Page 170: ... the system board assembly on page 71 0x806f0207 806f0207 2584ffff Error Group 4 processor X One of CPUs BIST failure Note X 1 2 1 Remove the blade server and ensure the processors are installed correctly see Installing a microprocessor and heat sink on page 65 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility s...

Page 171: ...board assembly on page 71 0x806f020d 806f020d 0401ffff 806f020d 0402ffff Warning Hard drive X Drive X predictive failure Note X 0 1 Replace the storage drive see Removing a hot swap storage drive on page 44 and Installing a hot swap storage drive on page 44 0x806f0212 806f0212 2584ffff Error Group 4 processor X CPU Fault Reboot system hardware failure Note X 1 2 1 Verify that you have the latest s...

Page 172: ...fff 806f030c 2009ffff 806f030c 200affff 806f030c 200bffff 806f030c 200cffff 806f030c 200dffff 806f030c 200effff 806f030c 200fffff 806f030c 2010ffff Error Memory device X DIMM X memory scrub failed Note X 1 16 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 3 Install the affected memory mo...

Page 173: ...cted microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 7 Trained technician only Replace the affected microprocessor see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sin...

Page 174: ...any expansion cards that are installed in the blade server see Removing an I O expansion card on page 50 and Installing an I O expansion card on page 53 6 Remove each expansion card one at a time until the error does not occur see Removing an I O expansion card on page 50 7 Replace failing adapter and reinstall any other expansion cards that were removed see Installing an I O expansion card on pag...

Page 175: ...ecause of a memory fault error code 0x806f010c 0x806f030c or 0x806f050c follow the procedure for that event and restart the server 2 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit re enable the memory modules using the Setup utility or the Advanced Sett...

Page 176: ... firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit re enable the memory modules using the Setup utility or the Advanced Settings Utility ASU 0x806f0413 806f0413 1001ffff 806f0413 1002ffff 806f0413 1003ffff 806f0413 1004ffff Error Expansion Module 0 or 2 BPE4_X Slot Y PCI parity error Note X 1 4 Y 1 2 1 Check the even...

Page 177: ...it 7 Remove each expansion card one at a time until the error does not occur see Removing an I O expansion card on page 50 8 Replace failing adapter and reinstall any other expansion cards that were removed see Installing an I O expansion card on page 53 9 Replace the expansion unit see Removing an optional expansion unit on page 58 and Installing an optional expansion unit on page 59 10 If the sy...

Page 178: ...2 0 All PCI Error PCI parity error One of PCI Error PCI parity error or PCIs PCI parity error 1 If this blade and or any attached cables were recently installed moved serviced or upgraded perform the following steps a Reseat the adapter and any attached cables b Reload the device driver c If the device is not recognized re configure slot to Gen1 or Gen2 d You can configure Gen1 Gen2 settings in F1...

Page 179: ...inues replace the processor see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 0x806f0413 806f0413 3101ffff 806f0413 3102ffff Error PCI express bus X PCI Slot X PCI parity error Note X 1 2 1 Check the operating system event log and the system event log as it may contain additional information see Event logs on page 79 2 Reseat the blade ...

Page 180: ...ffff Error Processor 1 CPU 1 configuration error 1 If this is a newly installed option ensure the matching Processors are installed in the correct Processor sockets 2 Verify that the Processor is a valid option and is listed as a Serverproven device for the system 3 If a non supported processor is identified remove the Processor or replace with a supported Processor 4 Check IBM support website for...

Page 181: ... if socket is damaged 0x806f0507 806f0507 0302ffff Error Processor 2 CPU 2 configuration error 1 If this is a newly installed option ensure the matching Processors are installed in the correct Processor sockets 2 Verify that the Processor is a valid option and is listed as a Serverproven device for the system 3 If a non supported processor is identified remove the Processor or replace with a suppo...

Page 182: ...ket is damaged 0x806f0507 806f0507 2584ffff Error Group 4 processor 1 2 processor All CPUs configuration error 1 If this is a newly installed option ensure the matching Processors are installed in the correct Processor sockets 2 Verify that the Processor is a valid option and is listed as a Serverproven device for the system 3 If a non supported processor is identified remove the Processor or repl...

Page 183: ...the system board assembly on page 71 first if socket is damaged 0x806f0507 806f0507 2584ffff Error Group 4 processor 1 2 processor One of CPUs configuration error 1 If this is a newly installed option ensure the matching Processors are installed in the correct Processor sockets 2 Verify that the Processor is a valid option and is listed as a Serverproven device for the system 3 If a non supported ...

Page 184: ...c 2004ffff 806f050c 2005ffff 806f050c 2006ffff 806f050c 2007ffff 806f050c 2008ffff 806f050c 2009ffff 806f050c 200affff 806f050c 200bffff 806f050c 200cffff 806f050c 200dffff 806f050c 200effff 806f050c 200fffff 806f050c 2010ffff Error Memory device X DIMM X correctable ECC memory error logging limit reached Note X 1 16 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for ...

Page 185: ...ssembly on page 71 and Installing the system board assembly on page 71 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 7 Trained technician only Replace the affected mi...

Page 186: ...system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 47 for memory population sequence 4 If the error occurs again on the same memory module replace the affected memory module 5 Trained technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assemb...

Page 187: ...and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 0x806f050c 806f050c 2581ffff Information Group 1 memory device 1 16 One of the DIMMS correctable ECC memory error logging limit reached 1 Refer to TIP H21455 for minimum code level 2 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 3 Swap the affected mem...

Page 188: ...em board assembly on page 71 6 Trained technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 7 Trained technician only Replace the affected microprocessor see Removing a microprocessor...

Page 189: ... Error Expansion Module 0 or 2 BPE4_X Slot Y PCI system error Note X 1 4 Y 1 2 1 Check the event logs for other related error messages see Event logs on page 79 2 Verify that you have the latest system firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 11 4 Check the event logs for other re...

Page 190: ...onal expansion unit on page 58 and Installing an optional expansion unit on page 59 10 If the system contains multiple microprocessors swap the microprocessors see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 11 Trained technician only If the error continues replace the system board assembly see Removing the system board assembly on pa...

Page 191: ...he device driver c If the device is not recognized re configure slot to Gen1 or Gen2 d You can configure Gen1 Gen2 settings in F1 Setup 1 Go to System Settings Devices and I O Ports PCIe Gen1 Gen2 Gen3 Speed Selection or the ASU Utility 2 Check IBM support website for an applicable device driver firmware update pdsg revision or other information that applies to this error 3 Load new device driver ...

Page 192: ...he system event log as it may contain additional information see Event logs on page 79 2 Reseat the blade server in the BladeCenter see Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 3 Update the device drivers for any expansion cards that are installed into the blade server 4 Reseat the expansion card see Removing an...

Page 193: ...If the error still occurs replace microprocessor X see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 3 Trained technician only If the error continues replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x806f0607 806f0607 2584ffff Information Group 4 pro...

Page 194: ...ee Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x806f0607 806f0607 2584ffff Information Group 4 processor 1 2 processor One of CPUs SM BIOS uncorrectable error 1 Verify that you have the latest system firmware see Updating firmware and device drivers on page 23 2 Trained technician only If the error still occurs replace the microprocessors one ...

Page 195: ...806f070c 2003ffff 806f070c 2004ffff 806f070c 2005ffff 806f070c 2006ffff 806f070c 2007ffff 806f070c 2008ffff 806f070c 2009ffff 806f070c 200affff 806f070c 200bffff 806f070c 200cffff 806f070c 200dffff 806f070c 200effff 806f070c 200fffff 806f070c 2010ffff Error Memory device X DIMM X memory configuration error Note X 1 16 Make sure that the memory modules are installed in the correct order and configu...

Page 196: ...for other related error messages see Event logs on page 79 3 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 23 4 Run the Setup utility see Using the Setup utility on page 11 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processor is enabled 0x80...

Page 197: ...tem b Load the default settings c Go to the System Settings menu and make sure the processor is enabled 0x806f0807 806f0807 2584ffff Information Group 4 processor 1 2 processor One of CPUs disabled 1 Remove the blade server and ensure the processors are installed correctly see Installing a microprocessor and heat sink on page 65 2 Check the event logs for other related error messages see Event log...

Page 198: ...ssages see Event logs on page 79 2 Verify that you have the latest system firmware see Updating firmware and device drivers on page 23 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 11 4 Check the event logs for other related error messages see Event logs on page 79 5 Reseat the expansion cards and PCIe adapters that are installed in the blade se...

Page 199: ...he system contains multiple microprocessors swap the microprocessors see Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 11 Trained technician only If the error continues replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 0x806f0813 806f0813 2581ffff Erro...

Page 200: ...53 5 Replace the expansion card see Removing an I O expansion card on page 50 and Installing an I O expansion card on page 53 0x806f0813 806f0813 2582ffff Error Group 2 PCI express bus 1 2 Expansion Module 2 0 All PCI Error bus uncorrectable error One of PCI Error bus uncorrectable error or PCIs bus uncorrectable error 1 If this is a newly installed option ensure the matching Processors are instal...

Page 201: ...page 61 and Installing a microprocessor and heat sink on page 65 b Inspect Processor socket and replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 first if socket is damaged 6 Check IBM support website for an applicable device driver firmware update pdsg revision or other information that applies to this error 7 L...

Page 202: ...e 61 and Installing a microprocessor and heat sink on page 65 0x806f0813 806f0813 2584ffff Error Group 4 processor 1 2 CPUs bus uncorrectable error 1 Check the IBM support website for RETAIN tips or firmware updates that might correct the error 2 Make sure that all I O expansion adapters have correct and matching levels of device drivers and firmware 3 Check the system event log for additional inf...

Page 203: ...m the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 3 Update the device drivers for any expansion cards that are installed into the blade server 4 Reseat the expansion card see Removing an I O expansion card on page 50 and Installing an I O expansion card on page 53 5 Replace the expansion card see Removing an I O expansion card on page 50 and Install...

Page 204: ...e Solving shared BladeCenter resource problems on page 258 If you cannot find a problem in these tables see Chapter 5 Diagnostics on page 77 for information about testing the blade server If you have just added new software or a new optional device and the blade server is not working complete the following steps before you use the troubleshooting tables 1 Remove the software or device that you jus...

Page 205: ...on step is preceded by Trained technician only that step must be performed only by a trained technician Symptom Action Not all storage drives are recognized by the Fixed Disk or SAS Attached Disk diagnostic test 1 Remove the storage drive that is indicated by the diagnostic tests See Chapter 4 Removing and replacing blade server components on page 37 2 Run the SAS Fixed Disk or SAS Attached Disk d...

Page 206: ...unit at the blower grille If there is no airflow the blower is not working This causes the blade server to overheat and shut down The SAS storage drives are configured correctly 2 Check the AMM and IMM2 logs for an error message see Event logs on page 79 3 See Solving undetermined problems on page 262 Keyboard or mouse problems Use this information to lookup and resolve keyboard or mouse problems ...

Page 207: ... Although the keyboard and mouse might be a PS 2 style devices communication with them is through USB in the BladeCenter unit Some operating systems allow you to select the type of keyboard and mouse during installation of the operating system If this is the case select USB 4 Trained technician only Replace the system board assembly See Removing the system board assembly on page 71 and Installing ...

Page 208: ...DIMMs and restart the server see Removing a memory module on page 45 and Installing a memory module on page 47 3 Remove each DIMM one at a time restarting the server after removing each DIMM until the error is gone see Removing a memory module on page 45 4 Replace the failed DIMM then reinstall the DIMMs to their original connectors and restart the server see Installing a memory module on page 47 ...

Page 209: ... technician only Replace the system board assembly see Removing the system board assembly on page 71 and Installing the system board assembly on page 71 Wrong characters appear on the screen 1 If the wrong language is displayed update the firmware or operating system with the correct language in the blade server that has ownership of the monitor 2 Check the function of the shared BladeCenter unit ...

Page 210: ...tportal to see if any service bulletins have been generated In the Search field type 7875 retain tip and chassis Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing on page 29 to determine which components are consumable structural or CRU parts If an action step is preceded by Trained technician only that s...

Page 211: ...nstalling the blade server in a BladeCenter unit on page 39 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 258 3 If an optional expansion unit is installed reseat it See Removing an optional expansion unit on page 58 and Installing an optional expansion unit on page 59 4 Replace the following components one at a time in the or...

Page 212: ... following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 258 3 Trained servic technician only Replace the system board assembly See Removing the system board assem...

Page 213: ...em remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 258 3 Trained technician only Replace the system board assembly See Removing the sy...

Page 214: ... problem remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 258 3 Trained technician only Replace the system board assembly See Removing ...

Page 215: ...nd continues to do so the blade server is not communicating with the Advanced Management Module reseat the blade server See Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 If the power LED is off the blade server bay is not receiving power the blade server is defective or the LED information panel is loose or defective...

Page 216: ...e server by pressing the power control button for 4 seconds See Blade server controls and LEDs on page 4 b If the blade server fails during POST and the power control button does not work remove the blade server from the bay and reseat it See Removing the blade server from the BladeCenter unit on page 39 and Installing the blade server in a BladeCenter unit on page 39 3 If the problem remains or i...

Page 217: ...emoving the battery on page 41 and Installing the battery on page 42 6 Replace the battery See Removing the battery on page 41 and Installing the battery on page 42 7 Trained technician only Replace the system board assembly See Removing the system board assembly on page 71 and Installing the system board assembly on page 71 The CD or DVD drive is detected as dev sr0 by SUSE Linux If the SUSE Linu...

Page 218: ...ve is defined SCSI SAS RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Service processor problems Use this information to diagnose and resolve service processor problems for the blade server IBM updates the support website with the latest tips and techniques that you can use to resolve any problems Go to the BladeCent...

Page 219: ...h the latest tips and techniques that you can use to resolve any problems Go to the BladeCenter support search website at http www ibm com supportportal to see if any service bulletins have been generated In the Search field type 7875 retain tip and chassis The USB ports are shared BladeCenter unit resources First make sure that the USB ports are assigned to the blade server then see the following...

Page 220: ...a suboptimal condition in the blade server is available in the IMM2 log or in the Advanced Management Module event log If the blade error LED is lit it indicates that an error has occurred view the light path diagnostics panel located under the blade server and LEDs on the system board to isolate the failing component Step 2 To view the light path diagnostics panel and LEDs complete the following ...

Page 221: ...cs LEDs Use this information to diagnose and resolve possible errors displayed by the light path diagnostic LEDs The following table describes the LEDs on the light path diagnostics panels on the system board and on the optional expansion unit and suggested actions to correct the detected problems Chapter 5 Diagnostics 205 ...

Page 222: ...ttery error The system battery is not installed or is not working 1 Reseat the battery See Removing the battery on page 41 and Installing the battery on page 42 2 Replace the battery See Removing the battery on page 41 and Installing the battery on page 42 CPU MIS Microprocessor mismatch Make sure that microprocessors 1 and 2 are identical number of cores cache size and type clock speed internal a...

Page 223: ... an I O expansion card on page 53 Front panel missing error The front control panel is not installed 1 Check that the control panel is installed 2 Check that the control panel cable is connected into the connector on the system board see Installing the control panel on page 56 3 Reseat the front control panel see Removing the control panel on page 55 and Installing the control panel on page 56 INT...

Page 224: ...oving a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 b Trained technician only Replace the microprocessor that is indicated by the lit LED See Removing a microprocessor and heat sink on page 61 and Installing a microprocessor and heat sink on page 65 NMI NMI error The system board has failed 1 Replace the blade server cover reinsert the blade ser...

Page 225: ... Dynamic System Analysis Preboot diagnostic program IBM Dynamic System Analysis DSA Preboot diagnostic program collects and analyzes system information to aid in diagnosing blade server problems DSA Preboot might appear to be unresponsive when you start the program This is normal operation while the program loads To diagnose and resolve DSA messages see Diagnostic messages on page 211 Running the ...

Page 226: ...ostic programs again If the problem remains replace the component that was being tested when the blade server stopped The diagnostic programs assume that a keyboard and mouse are attached to the BladeCenter unit and that the blade server controls them If you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server you c...

Page 227: ...FI code is installed To download the latest firmware for the blade server go to http www ibm com systems support The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems Follow the suggested actions in the order in which they are listed in the action column In the error codes x can be any numeral or letter However...

Page 228: ... blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 5 Make sure that the IMM firmware level is up to date upgrade if nec...

Page 229: ...hat the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun th...

Page 230: ...server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagnostic c...

Page 231: ...rmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the test 7 If th...

Page 232: ...rver bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagnostic cod...

Page 233: ...t the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the ...

Page 234: ... blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagn...

Page 235: ...the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the te...

Page 236: ... from the blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the ...

Page 237: ...e IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the test...

Page 238: ...er away from the blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure th...

Page 239: ...M firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the test 7 I...

Page 240: ...ade server away from the blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make...

Page 241: ...M firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun the test 7 I...

Page 242: ... blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagn...

Page 243: ... that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Rerun ...

Page 244: ...emove it See Removing the blade server from the BladeCenter unit on page 39 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagnostic code is up to date upgra...

Page 245: ...Installing the blade server in a BladeCenter unit on page 39 and Turning on the blade server on page 6 3 Rerun the test See Diagnostic tools overview on page 78 4 Make sure that the DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FB...

Page 246: ... support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www 933 ibm ...

Page 247: ...emx groupView query productGroup ibm 2FBladeCenter 6 Turn off the blade server and reseat the blade server in the blade server bay and turn on the blade server See Removing the blade server from the BladeCenter unit on page 39 for more information 7 Rerun the test See Diagnostic tools overview on page 78 8 If the failure remains refer to Chapter 4 Removing and replacing blade server components on ...

Page 248: ...placing blade server components on page 37 to replace the failed component 166 908 xxx Failed the IMM self test due to a failure in the SAS bus BUS 7 1 Turn off the blade server open the blade server release levers and pull the blade server away from the blade server bay but do not remove it See Removing the blade server from the BladeCenter unit on page 39 for more information 2 Wait 45 seconds a...

Page 249: ...refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component Emulex Ethernet device tests Use this information to resolve Emulex Ethernet device errors Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See Chapter 3 Parts listing on page 29 to determine which components are consumable ...

Page 250: ...test at the MAC layer 1 Make sure that the component firmware or driver is installed correctly upgrade if necessary then rerun the test 2 Make sure the OneCommand Manager daemon is running 3 Turn off and restart the blade server then rerun the test See Turning off the blade server on page 7 and Turning on the blade server on page 6 4 If the failure remains reinstall the device driver and OneComman...

Page 251: ...urning on the blade server on page 6 4 If the failure remains reinstall the device driver and OneCommand Manager 516 040 064 Aborted the test because the device was busy 1 Make sure that no critical operation for example firmware download is already running 2 Wait until the critical operation is complete then run the test again 3 If the failure remains restart the OneCommand Manager daemon 4 Turn ...

Page 252: ...deCenter 4 If the blade server has stopped responding turn off and restart the blade server then rerun the test See Turning off the blade server on page 7 and Turning on the blade server on page 6 5 Trained technician only If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 089 802 xxx Aborted due a system re...

Page 253: ... then rerun the test up to date upgrade if necessary The latest code can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware V...

Page 254: ... Rerun the test See Diagnostic tools overview on page 78 4 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 5 Rerun the test 201 812 xxx Aborted the memory self test because the SMBIOS type 0 structure indicates a non supported invalid machine ID 1 If the blade server has stopped responding turn off and re...

Page 255: ... the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Rerun the test See Diagnostic tools overview on page 78 5 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 201 818 xxx Aborted the memory self test because the test was unable to loc...

Page 256: ...he IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Rerun the test See Diagnostic tools overview on page 78 5 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 201 855 xxx Aborted the memory self test because there is no RSDT signature k...

Page 257: ...bm 2FBladeCenter 3 Rerun the test See Diagnostic tools overview on page 78 4 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 201 858 xxx Aborted the memory self test because of invalid SRAT type 1 If the blade server has stopped responding turn off and restart the blade server then rerun the test See Turn...

Page 258: ...he test See Diagnostic tools overview on page 78 5 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 201 878 xxx Aborted the memory self test because the Sparing feature is enabled 1 If the blade server has stopped responding turn off and restart the blade server See Turning off the blade server on page 7 T...

Page 259: ...st level firmware for this component can be found on the IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Rerun the test See Diagnostic tools overview on page 78 5 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 201 886 xxx Aborted due...

Page 260: ... support website at http www ibm com support entry portal docdisplay brand 5000008 lndocid SERV DSA 3 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test see Diagnostic tools overview on page 78 The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for thi...

Page 261: ...that the DSA Diagnostic code is at the latest level then rerun the test Diagnostic tools overview on page 78 The latest code can be found on the IBM support website at http www ibm com support entry portal docdisplay brand 5000008 lndocid SERV DSA 6 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test Diagnostic tools overview on page 78 The BIOS ...

Page 262: ...IBM support website at http www 933 ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Rerun the test See Diagnostic tools overview on page 78 5 Replaced the failing DIMMs as indicated by the diagnostic tool and rerun the test 6 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed compon...

Page 263: ...test code can be found on the IBM support website at http www ibm com support entry portal docdisplay brand 5000008 lndocid SERV DSA 3 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test see Diagnostic tools overview on page 78 The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component ...

Page 264: ...n about replacing the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive 4 Rerun the test See Diagnostic tools overview on page 78 5 For additional troubleshooting information go to http www 947 ibm com support entry portal docdispla...

Page 265: ...mentation for information about the optical drive media tray 6 Rerun the test See Diagnostic tools overview on page 78 7 Make sure that the DSA Diagnostic code is at the latest level upgrade if necessary The latest code can be found at http www ibm com support docview wss uid psg1SERV DSA 8 Rerun the test See Diagnostic tools overview on page 78 9 For additional troubleshooting information go to h...

Page 266: ...e that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections See your BladeCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeCenter documentation for information about the optical drive media tray ...

Page 267: ... 6 Rerun the test See Diagnostic tools overview on page 78 7 Replace the CD or DVD drive See your BladeCenter documentation for information about replacing the optical drive media tray 8 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see Hardware service and support on page 267 215 903 xxx A...

Page 268: ...overview on page 78 2 Make sure that the cable for the optical drive is securely connected at both ends of the cable See your BladeCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive medi...

Page 269: ...MIGR 63017 4 Rerun the test 5 If the component failure remains refer to Chapter 4 Removing and replacing blade server components on page 37 to replace the failed component 217 800 xxx The storage drive self test was terminated by the user N A Tape alert flags Use this information to diagnose and resolve tape alert flags for the blade server Tape alert flags are numbered 1 through 64 and indicate a...

Page 270: ...s part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code If the server firmware has become corrupted such as from a power failure during an update you can recover the server firmware in one of four ways In band manual recovery method See In band manual recovery method on page 254 Out of band manual recovery method See Out of...

Page 271: ...Turning on the blade server on page 6 The system begins the power on self test POST If this does not recover the primary bank continue with the following steps Step 20 Remove the blade server form the BladeCenter unit see Removing the blade server from the BladeCenter unit on page 39 Step 21 Remove the server cover See Removing the blade server cover on page 72 Step 22 Reset the CMOS by removing t...

Page 272: ...boot block recovery switch SW1 5 to the OFF position see System board switch on page 8 Step 20 Replace the cover and reinstall the blade server in the BladeCenter unit making sure that the media tray is selected by the relevant blade server See Installing the blade server cover on page 73 and Installing the blade server in a BladeCenter unit on page 39 Step 21 Restart the blade server see Turning ...

Page 273: ...nual recovery method Step 1 Download the blade server UEFI firmware update for your blade server see Updating firmware and device drivers on page 23 Step 2 Log into the Advanced Management Module s web interface Step 3 After you log in select MM Control Network Protocols and ensure that TFTP is enabled on the management module It is disabled by default Step 4 Select Blade Tasks Firmware update and...

Page 274: ...12 of the most recent service processor errors in IPMI format These messages are a combination of plain text and error code numbers You can view the IMM log from the Setup utility menu by selecting Advanced Setup Integrated Management Module IMM Settings IMM System Event Log You can view additional information and error codes in plain text by viewing the Advanced Management Module event log in you...

Page 275: ...eyboard or mouse works with another blade server Step 2 Check for correct Advanced Management Module operation see the documentation for your BladeCenter unit Note Some BladeCenter unit types have several management module components that might have to be tested or replaced see the Installation Guide for your Advanced Management Module for more information Step 3 Replace the keyboard or mouse Step...

Page 276: ...working correctly e The distance between monitors and diskette drives is at least 76 mm 3 in Step 5 For problems that affect only the CD or DVD drive make sure that a The CD or DVD is inserted correctly in the drive If necessary insert the end of a straightened paper clip into the manual tray release opening to eject the CD or DVD The drive LED light flashes once per second when the CD or DVD is i...

Page 277: ...replace the I O module as indicated in the documentation for the I O module Step 3 Check for correct management module operation see the documentation for your BladeCenter unit Note Some BladeCenter unit types have several management module components that might have to be tested or replaced see the Installation Guide for your Advanced Management Module for more information Step 4 Replace the Adva...

Page 278: ...with the monitor see the information that comes with the monitor for instructions for adjusting and testing the monitor If the monitor self tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted scr...

Page 279: ...S memory or damaged UEFI code can cause undetermined problems To reset the CMOS data remove and replace the battery to override the power on password and clear the CMOS memory see Removing the battery on page 41 If you suspect that the UEFI code is damaged see Recovering from a UEFI update failure on page 254 Check the LEDs on all the power supplies of the BladeCenter unit in which the blade serve...

Page 280: ...e blade server fail the diagnostic tests What occurs When Where Does the failure occur on a single server or on multiple servers Is the failure repeatable Has this configuration ever worked What changes if any were made before the configuration failed Is this the original reported failure Diagnostic program type and version level Hardware configuration print screen of the system summary UEFI code ...

Page 281: ...s serverproven compat us to make sure that the hardware and software is supported by your IBM product Go to http www ibm com supportportal to check for information to help you solve the problem Gather the following information to provide to IBM Support This data will help IBM Support quickly provide a solution to your problem and ensure that you receive the level of service for which you might hav...

Page 282: ...tellistation How to send DSA data to IBM Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM Before you send diagnostic data to IBM read the terms of use at http www ibm com de support ecurep terms html You can use any of the following methods to send diagnostic data to IBM Standard upload http www ibm com de support ecurep send_http html Standard upload with the system se...

Page 283: ... to provide warranty service go to http www ibm com partnerworld and click Business Partner Locator For IBM support telephone numbers see http www ibm com planetwide In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m Ta...

Page 284: ...268 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 285: ...er of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described i...

Page 286: ...drives that are available from IBM Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as total bytes written TBW A device that has exceeded this limit...

Page 287: ...HEPA filters that meet MIL STD 282 The deliquescent relative humidity of the particulate contamination must be more than 60 2 The room must be free of conductive contamination such as zinc whiskers Gaseous Copper Class G1 as per ANSI ISA 71 04 19853 Silver Corrosion rate of less than 300 Å in 30 days 1 ASHRAE 52 2 2008 Method of Testing General Ventilation Air Cleaning Devices for Removal Efficien...

Page 288: ...rtification may be required by law prior to making any such connection Contact an IBM representative or reseller for any questions Electronic emission notices When you attach a monitor to the equipment you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor 272 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 289: ...Taiwan BSMI RoHS declaration Appendix B Notices 273 ...

Page 290: ...274 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 291: ... configuration Configuration Setup Utility 11 minimum 262 PXE Boot Agent Utility program 11 Setup utility 11 with ServerGuide 22 configuring Gigabit Ethernet controller 25 RAID array 25 UEFI compatible devices 24 configuring a RAID array 25 configuring your blade server 11 configuring your server 18 connectors 7 I O expansion card 7 memory 7 microprocessor 7 SAS hard disk drives 7 system board 7 c...

Page 292: ...2 xxx 248 215 903 xxx 248 215 904 xxx 248 BIOS update 254 DIMM x error 205 Ethernet device error codes 233 format diagnostic code 210 IMM 258 keyboard and mouse 254 256 257 259 light path diagnostic LEDs 205 LP1 205 LP2 205 media tray 259 memory 191 memory self tests 237 messages diagnostic 209 microprocessor error 205 network connection 193 261 NMI 205 optical drive self tests 248 optional device...

Page 293: ...lf test error codes 211 IMM error codes 258 IMM error log 258 IMM error messages 105 IMM event log 79 IMM self test error codes 166 901 xxx 211 166 902 xxx 211 166 903 xxx 211 166 904 xxx 211 166 905 xxx 211 166 906 xxx 211 166 907 xxx 211 166 908 xxx 211 166 909 xxx 211 166 910 xxx 211 166 911 xxx 211 166 912 xxx 211 IMM2 LAN over USB 25 IMM2 controller settings 12 IMM2 error log viewing from Set...

Page 294: ...gent utility program 11 using 23 R Real Time Clock reset switch 9 recovering from a BIOS failure 254 recovering from a UEFI failure 254 redundant array of independent disks RAID SAS array 44 related documentation 1 remote console redirection 12 removable media drive errors 200 removing 10Gb interposer card 52 bezel assembly 74 blade handle 57 blade server 39 CFFh 51 52 CIOv form factor expansion c...

Page 295: ...resses 12 system reliability 38 system security 12 system summary information 12 system board assembly replacement 71 system board connectors 7 system event log 79 T Taiwan BSMI RoHS declaration 273 Taiwan import and export contact information 267 telecommunication regulatory statement 272 telephone numbers 266 267 thermal grease replacing 70 thermal material heat sink 65 trademarks 269 trained te...

Page 296: ...280 BladeCenter HS23 Blade ServerProblem Determination and Service Guide ...

Page 297: ......

Page 298: ...Part Number 00KC215 Printed in China 1P P N 00KC215 ...

Page 299: ... 1P00KC215 ...

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