Chapter 4. Troubleshooting
1.
When I connect the USB 2.0 cable (with the keyboard mark) of the keyboard to the Always On USB
3.1 connector on my computer, pressing any key on the keyboard cannot wake up my computer
from sleep mode.
Connect the USB 2.0 cable of the keyboard to any USB connector on your computer other than the
Always On USB 3.1 connector.
2.
When I connect an external device to the USB 2.0 connector of the keyboard, a message is
displayed, indicating that the power of the keyboard is not enough.
Connect the device to the USB 3.0 connector of the keyboard, or any USB connector on your computer.
The USB 2.0 connector of the keyboard only supports a device of which power consumption is lower
than 100 mA, such as a standard USB mouse.
3.
My external device does not work correctly when being connected to the USB 3.0 connector of
the keyboard.
Connect the device to any USB connector on your computer.
4.
Some media keys can not work on my computer.
Depending on the music player and the video player, some media keys might not work. You can change
to the default media player of your computer:
•
For Windows 7:
a. Go to Control Panel and view by Large icons or Small icons.
b. Click
Default programs
➙
Set your default program
.
c. Follow the instructions on the screen.
•
For Windows 10:
a. Open the Start menu and click
Settings
➙
Apps
➙
Default apps
.
b. Locate the
Music player
or
Video player
section and then follow the on-screen instructions.
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