Lenovo IdeaCentre AIO 3, User Manual

Page 1: ...User Guide IdeaCentre AIO 3 ...

Page 2: ...nt safety information on page 51 Safety and Warranty Guide Setup Guide First Edition September 2020 Copyright Lenovo 2020 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ot 19 Disable Extreme Boot 20 Chapter 4 Troubleshooting diagnostics and recovery 23 Basic procedure for resolving computer problems 23 Troubleshooting 23 Startup problems 24 Screen problems 25 Audio problems 26 Network problems 27 Performance problems 29 Storage drive problems 30 CD or DVD problems 30 Serial connector problems 31 Software problems 31 Recovery 31 Restore system files and settings t...

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Page 5: ...entation of your computer including this User Guide To get the latest documentation go to https support lenovo com Microsoft makes periodic feature changes to the Windows operating system through Windows Update As a result some information in this documentation might become outdated Refer to Microsoft resources for the latest information This documentation applies to the following product models M...

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Page 7: ...s by clicking Camera from the Start menu If you use other apps that support photographing video chatting and video conference the camera starts automatically when you enable the camera required feature from the app 5 Integrated microphone Capture or record sound and voice 6 Screen Displays text graphics and videos Selected models support multi touch function See Use the multi touch screen for sele...

Page 8: ...deo signals from the computer to another audio or video device such as a high performance monitor For more information see https www hdmi org manufacturer hdmi_1_4 index aspx 4 USB 2 0 connectors 2 Connect USB compatible devices such as a USB keyboard USB mouse USB storage device or USB printer 5 USB 3 1 connector Connect USB compatible devices such as a USB keyboard USB mouse USB storage device o...

Page 9: ...4ARE05 2 3 in 1 SD card slot Supported cards 1 Secure Digital SD card 2 Secure Digital eXtended Capacity SDXC USH 1 card 3 Secure Digital High Capacity SDHC USH 1 card Note Your computer does not support the content protection for recordable media CPRM feature for the SD card See Use a media card on page 18 3 Combo audio jack Connect headphones or headsets with a 3 5 mm 0 14 inch 4 pole plug Note ...

Page 10: ...ata from or write data to an optical drive 4 Power button Press to turn on the computer To turn off the computer open the Start menu click Power and then select Shut down The indicator in the power button shows the system status of your computer 1 On The computer is on 2 Off The computer is off or in hibernation mode 3 Blinking The computer is in sleep mode for selected models 4 User Guide ...

Page 11: ...2 Enable you to experience high quality sound 2 Storage drive door Enable you to insert or remove the storage drive You can use the latch to lock or unlock the storage drive door for selected models Chapter 1 Meet your computer 5 ...

Page 12: ...tem Memory Double data rate 4 DDR4 small outline dual in line memory module SODIMM Storage device To view the storage drive capacity of your computer right click the Start button to open the Start context menu and then click Disk Management Note The storage drive capacity indicated by the system is less than the nominal capacity Expansion 3 in 1 card reader Memory slots M 2 solid state drive slot ...

Page 13: ...USB device Data rate Gbit s 3 1 Gen 1 3 2 Gen 1 5 3 1 Gen 2 3 2 Gen 2 10 3 2 Gen 2 2 20 Chapter 1 Meet your computer 7 ...

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Page 15: ...formation Windows account A user account is required to use the Windows operating system It can either be a Windows user account or a Microsoft account Windows user account When you start Windows for the first time you are prompted to create a Windows user account This first account you created is of the Administrator type With an Administrator account you can create additional user accounts or ch...

Page 16: ...rrent account 2 Documents Open the Documents folder a default folder to save your received files 3 Pictures Open the Pictures folder a default folder to save your received pictures 4 Settings Launch Settings 5 Power Shut down restart or put the computer into sleep mode 6 Start button Open the Start menu 7 Windows Search Type what you are looking for in the search box and get search results from yo...

Page 17: ...ired or wireless network Connect to the wired Ethernet Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable Connect to Wi Fi networks 1 Click the network icon in the Windows notification area A list of available wireless networks is displayed 2 Select a network available for connection Provide required information if needed Use Lenovo Vant...

Page 18: ...ic updates of the features to keep improving your experience with your computer The description of features might be different from that on your actual user interface Use the multi touch screen for selected models If your computer display supports the multi touch function you can navigate the screen with simple touch gestures Note Some gestures might not be available depending on the app you use T...

Page 19: ...pen a shortcut menu Slide Scroll through items such as lists pages and photos Drag an item to the location you want Move an object Move two fingers closer together Zoom out Chapter 2 Get started with your computer 13 ...

Page 20: ...ctions Swipe in from the left edge View all your open windows in task view Swipe downwards shortly from the top edge for full screened app or when your computer is in the tablet mode Show a hidden title bar Swipe in from the top edge to the bottom edge when your computer is in the tablet mode Close the current app 14 User Guide ...

Page 21: ...ust the volume Click the speaker icon to mute the audio Change the sound settings 1 Go to Control Panel and view by category 2 Click Hardware and Sound Sound 3 Change the settings as you prefer Use the camera for selected models You can use the camera to take photos or record videos To take photos or record a video 1 Open the Start menu and click Camera You also can type Camera in the search box 2...

Page 22: ...output on both your computer screen and an external display Extend these displays Extend the video output from your computer display to an external display You can drag and move items between the two displays Show only on 1 Display the video output only on your computer screen Show only on 2 Display the video output only on an external display If you show programs using DirectDraw or Direct3D in f...

Page 23: ...nutes To awaken the computer from Sleep mode press any key on your keyboard To reset the power plan to achieve the best balance between performance and power saving 1 Go to Control Panel and view by large icons or small icons 2 Click Power Options and then choose or customize a power plan of your preference Transfer data Quickly share your files using the built in Bluetooth technology among device...

Page 24: ...ject close button Use the emergency eject only in an emergency Record a disc 1 Insert a recordable disc into the optical drive that supports recording 2 Do one of the following Open the Start menu and then click Settings Devices AutoPlay Select or turn on Use AutoPlay for all media and devices Open Windows Media Player Double click the ISO file 3 Follow the on screen instructions Use a media card ...

Page 25: ...e device are replaced To locate the DAT file go to This PC Documents X Rite The display provides a color profile that can work with the Microsoft Image Color Management ICM function If the graphics software you are using is compatible with ICM you can display a color image on your monitor and match it with the same quality one on another device such as a scanner or a printer For more information a...

Page 26: ...eme Boot Use either of the following methods to disable Extreme Boot Connect the keyboard to a different USB connector Disable Extreme Boot in BIOS 1 Restart or turn on the computer and then press F1 repeatedly to enter BIOS when the logo screen is displayed Alternatively you can press and hold F1 while starting the computer to enter BIOS 2 Select Start menu Power Extreme Boot Disabled Note If you...

Page 27: ...ar when the computer starts USB devices such as keyboards mice or external storage are not initially available on startup The system cannot be started through a USB device or network boot Firmware based trusted platform module TPM applications will have limited functionality Chapter 3 Explore your computer 21 ...

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Page 29: ...bled correctly c All connected devices that require ac power are connected to properly grounded and working electrical outlets d All connected devices are enabled in UEFI BIOS 2 Use an antivirus program to see if the computer has been infected by a virus If the program detects a virus remove the virus 3 Go to Troubleshooting on page 23 and follow the instructions for the type of problem you are ex...

Page 30: ...tart up from the correct storage drive or fails to start up Ensure that all storage drive signal cables and power cables are connected correctly Ensure that the storage drive the computer starts up from is listed as the first startup device in UEFI BIOS In rare cases the storage drive with the operating system might get corrupted or damaged In such cases you might need to replace the storage drive...

Page 31: ...roblem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the screen If the problem persists turn off the computer Then adjust the placement of the computer and other devices so that they are at least 305 mm 12 inches apart Turn on the computer Reset the refresh rate 1 Right click a blank area on the desktop 2 Click Display settings On the Display tab c...

Page 32: ...into the system board is disabled Therefore you must use the audio connectors on the audio adapter Ensure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature The program must be configured to use SoundBlaster Pro or SoundBlaster emulation Ensure that the audio devi...

Page 33: ...duplex Setting a wrong duplex mode might degrade performance cause data loss or result in lost connections When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps the Ethernet LAN connection fails or errors occur Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X The Wake On LAN WOL feature does not work Enable the ...

Page 34: ... and then click Enable device Turn on the Bluetooth radio 1 Open the Start menu 2 Click Settings Devices Bluetooth other devices 3 Turn on the Bluetooth switch to enable the Bluetooth feature Update or reinstall the Bluetooth driver Sound does not come from the Bluetooth headset or headphones 1 Exit the application that uses the sound device for example Windows Media Player 2 Right click the volum...

Page 35: ... menu 2 Click Windows System File Explorer This PC 3 Right click your C drive and then click Properties 4 Check the amount of free space and then click Disk Cleanup 5 A list of unnecessary file categories is displayed Select the category you want to delete and then click OK Disable some Windows features or remove some unnecessary programs 1 Go to Control Panel and view by large icons or small icon...

Page 36: ...not scratched or damaged Try inserting another disc that you know works If you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cases only one of the drives is connected to the audio subsystem A bootable recovery medium such as the Product Recovery CD cannot be used to start your computer Ensure that the CD or DVD dr...

Page 37: ... If you added one serial connector adapter ensure that the adapter is installed correctly Software problems Problem Solution Some programs do not work as expected 1 Check whether the problem is caused by a program a Ensure that the software is compatible with the computer Refer to the information supplied with the software for more information b Verify that other software works correctly on the co...

Page 38: ...m the following list and then follow the on screen instructions Restore the Windows operating system from a restore point recorded on your computer Restore the Windows operating system from a specific system image Fix problems that prevent the Windows operating system from loading Use the Command Prompt for advanced troubleshooting Change the UEFI firmware settings on your computer Change the star...

Page 39: ... 4 Select the recovery USB drive as the boot device 5 Click Troubleshoot to display optional recovery solutions 6 Select a recovery solution as desired Then follow the on screen instructions to complete the process Update the device driver Attention Reinstalling device drivers will change the current configuration of the computer You should download the latest driver for a component when you notic...

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Page 41: ...ormation and replacement instructions are shipped with your product and are available from Lenovo at any time upon request You might be required to return the defective part that is replaced by the CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not...

Page 42: ...nstructions Note Do not remove the power cord when the computer is connected to ac power Otherwise there might be a risk of short circuits Replacement procedure 1 Turn off the computer and remove all connected peripheral devices and cables 2 Remove the power cord from the computer 3 Remove the power cord from the power adapter 36 User Guide ...

Page 43: ...the power cord to the power adapter 5 Connect the new power adapter to the computer 6 Place the computer in an upright position Then reconnect all disconnected cables to the computer Chapter 5 CRU replacement 37 ...

Page 44: ...isconnect the computer from ac power and all connected cables 2 Slightly press the hinge cover to remove it 3 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up 4 Remove the four screws and then remove the stand 38 User Guide ...

Page 45: ...t position 7 Slightly press the hinge cover until it snaps into position 8 Place the computer in an upright position 9 Reconnect the ac power adapter and all disconnected cables to the computer Note If a locking device is available use it to lock the computer Chapter 5 CRU replacement 39 ...

Page 46: ...til the computer is cool Replacement procedure 1 Turn off the computer and remove all connected devices and cables 2 Unlock any locking device that secures the computer cover 3 Hold the sides of the computer and gently lay it down so that the computer cover is facing up 4 Remove the computer stand See Computer stand on page 38 5 Remove the screw cover and then rotate the screw 90 degrees clockwise...

Page 47: ...6 Remove the computer cover 7 Install the computer cover Chapter 5 CRU replacement 41 ...

Page 48: ...kwise as shown then close the screw cover 9 Place the computer in an upright position 10 Reconnect the ac power adapter and all disconnected cables to the computer Note If a locking device is available use it to lock the computer 42 User Guide ...

Page 49: ...ke a backup copy of all the data that you want to keep Do not touch the contact edge of the internal storage drive Otherwise the internal storage drive might get damaged Do not apply pressure to the internal storage drive Do not make the internal storage drive subject to physical shocks or vibration Put the internal storage drive on a soft material such as cloth to absorb physical shocks Storage d...

Page 50: ...4 Remove the storage drive from the bracket 5 Install the storage drive into the bracket a Insert the storage drive into the two pins on the right side of the bracket b Bend the left side of the bracket to install the other two pins 44 User Guide ...

Page 51: ...puter Note If a locking device is available use it to lock the computer Storage drive without door For models without storage drive door please refer below replacement procedure to remove the storage drive and storage drive bracket Replacement Procedure 1 Disconnect the signal cable and the power cable from the storage drive 2 Remove the computer stand See Computer stand on page 38 3 Remove the co...

Page 52: ...acket and then the storage drive 6 Connect the signal cable and the power cable to the new storage drive 7 Reinstall all removed parts Then reconnect the ac power adapter and all disconnected cables to the computer Note If a locking device is available use it to lock the computer 46 User Guide ...

Page 53: ... Safety and Warranty Guide Setup Guide This User Guide Regulatory Notice 1 Go to https support lenovo com 2 Detect your computer or select computer model manually 3 Select Documentation and filter out the documentation you want Lenovo Support Web site with the latest support information of the following Drivers and software Diagnostic solutions Product and service warranty Product and parts detail...

Page 54: ...lephone numbers For a list of the Lenovo Support phone numbers for your country or region go to https pcsupport lenovo com supportphonelist Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Services available during the warranty period Problem determination Trained personn...

Page 55: ...rk operating systems NOS Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product see Warranty information in the Safety and Warranty Guide that comes with your computer Purchase additional services During and after the warranty period you can purchase additional services from Lenovo at https www lenovo com serv...

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Page 57: ...en when the computer is unplugged so the battery safety information applies to all computer products Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close atten...

Page 58: ...Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord ...

Page 59: ...nals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords wher...

Page 60: ...units intended to be operated in Denmark Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed For units intended to be operated in Norway Sweden Finland Use a cord set with a two prong attachment plug The cord set should have the appropriate safety approvals for the country in which t...

Page 61: ...Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing ...

Page 62: ...side any part of the body seek medical care immediately Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Leave in an extremely low air pressure environment Leave in an extremely high temperature environment Crush puncture cut or incinerate Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the stat...

Page 63: ...er Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not store or operate your computer inside furniture as this might increase...

Page 64: ...al cables have been connected to the computer DANGER During electrical storms do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall Laser safety information CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers ...

Page 65: ...our computer has both a headphone connector and an audio line out connector always use the headphone connector for earphones headphones or a headset However the headphone connector does not support the microphone of the headset If your computer has both a headset connector and an audio line out connector always use the headset connector for earphones headphones or a headset Excessive sound pressur...

Page 66: ...ce DANGER Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Glass parts notice CAUTION Some parts of your product may be made of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced b...

Page 67: ... tips on how to minimize visual fatigue please go to https www lenovo com us en safecomp to visit Minimizing Visual Fatigue Tip over hazard prevention notice The computer may cause harm to children if it is not located in an appropriate place Follow the tips below to protect children from harm caused by the computer tipping over Place the computers or monitors on sturdy furniture with a low base o...

Page 68: ... and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Operating environment Temperature Operating From 10 C 50 F to 35 C 95 F Storage or transportation For common desktop computers From 40 C 40 F to 55 C 131 F For all in one d...

Page 69: ...regularly You can restore the storage drive from a backup Create a recovery medium as early as possible You can use the recovery medium to recover your operating system even if Windows fails to start up Get the most up to date operating system update patches software programs and device drivers Maintenance tips about moving the computer Before moving the computer take the following precautions 1 B...

Page 70: ... use cool air from a hair dryer Clean the computer screen Scratches oil dust chemicals and ultraviolet light can affect the performance of your computer screen Use a dry soft lint free cloth to wipe the screen gently If you see a scratchlike mark on your screen it might be a stain Wipe or dust the stain gently with a soft dry cloth If the stain remains moisten a soft lint free cloth with water or ...

Page 71: ...k Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the Windows operating system enables you to configure your computers to suit their physical a...

Page 72: ...rite and send e mails To use Speech Recognition 1 Go to Control Panel and view by Category 2 Click Ease of Access Speech Recognition 3 Follow the on screen instructions Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help systems and various online documents For additional information about screen readers see the following Use PDFs with sc...

Page 73: ...ough a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader Ergonomic information Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind o...

Page 74: ... Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your comfort posture Arm and hand position If available use chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and ...

Page 75: ...commended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interfer...

Page 76: ...tion about Lenovo products Recycling and environmental information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information about recycling Lenovo products go to https www lenovo com us en compliance rec...

Page 77: ...perly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at https www lenovo com us en social_responsib...

Page 78: ...claimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators mu...

Page 79: ...formation for Taiwan Restriction of Hazardous Substances RoHS Directive of countries and regions The latest environmental information about Lenovo products is available at https www lenovo com us en compliance eco declaration European Union RoHS This Lenovo product with included parts cables cords and so on meets the requirements of Directive 2011 65 EU on the restriction of the use of certain haz...

Page 80: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Rules Mainland China RoHS 74 User Guide ...

Page 81: ...agnetic emission notices Federal Communications Commission FCC Supplier s Declaration of Conformity The following information refers to product models and respective machine types below Appendix C Compliance information 75 ...

Page 82: ...nterference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by...

Page 83: ...ält die Grenzwerte der Klasse B der Norm gemäß Richtlinie Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweite...

Page 84: ... F0EY The latest compliance information is available at https www lenovo com us en compliance Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 5A992 c It can be re exported except to any of the embargoed countries in the EAR E1 country list Lenovo product service information for T...

Page 85: ...ou can wake up the computer by doing one of the following Press the power button Enable the Wake Up on Alarm feature to make the computer wake up at a set time To meet the off mode requirement of ErP compliance you need to disable the Fast Startup function 1 Go to Control Panel and view by large icons or small icons 2 Click Power Options Choose what the power buttons do Change settings that are cu...

Page 86: ...otential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to https www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset a default power plan To change the power plan see Set the power plan on page 17 80 User Gui...

Page 87: ...ht to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the configura...

Page 88: ...hout notice For the latest information or any questions or comments contact or visit the Lenovo Web site https support lenovo com Trademarks LENOVO LENOVO logo IDEACENTRE and IDEACENTRE logo are trademarks of Lenovo Intel Intel SpeedStep Optane and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries Microsoft Windows Direct3D BitLocker and Cortana ...

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