35
Safety and warranty guide
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are shipped with
your product and are available from Lenovo at any time upon request. CRUs that
are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs
“are CRUs that may require some technical skill and tools. Installation of Selfservice
CRUs is your responsibility. You may request that a Service Provider install
Optional-service CRUs under one of the other types of warranty service designated
for your product. An optional service offering may be available for purchase from
a Service Provider or Lenovo under which Self-service CRUs would be installed
for you. You may find a list of CRUs and their designation in the publication that
was shipped with your product or at www.lenovo.com/CRUs. The requirement to
return a defective CRU, if any, will be specified in the instructions shipped with a
replacement CRU. When return is required: 1) return instructions, a prepaid return
shipping label, and a container will be included with the replacement CRU; and
2) you may be charged for the replacement CRU if the Service Provider does not
receive the defective CRU from you within thirty (30) days of your receipt of the
replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly
and reassembly of the product. Some repairs may need to be completed at a
service center. If so, the Service Provider will send the product to the service center
at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping at the expense of the Service Provider.
You are responsible for disconnecting the product and packing it in a shipping
container provided to you to return your product to a designated service center. A
courier will pick up your product and deliver it to the designated service center. The
service center will return the product to you at its expense.
4. Customer Carry-In Service
Under Customer Carry-In Service, your product will be repaired or exchanged
after you deliver it to a designated service center at your risk and expense. After
the product has been repaired or exchanged, it will be made available to you for
collection. If you fail to collect the product, the Service Provider may dispose of the
product as it sees fit, with no liability to you.
Summary of Contents for IdeaCentre Horizon
Page 3: ......
