Lenovo IdeaCentre Q Series, Hardware Maintenance Manual

Page 1: ...ng electrostatic discharge sensitive devices 8 Grounding requirements 8 Safety notices 9 Chapter 3 General information 12 Specifications 12 Chapter 4 General Checkout 13 Problem determination tips 14 Chapter 5 Using the Setup Utility 16 Starting the Setup Utility program 16 Viewing and changing settings 16 Using passwords 17 Password considerations 17 Supervisor password 17 User Password 18 Securi...

Page 2: ... 28 Removing and replacing the front bezel 29 Replacing a memory module 30 Replacing the power supply 31 Replacing the heat sink assembly 33 Replacing the system board 35 Replacing the microprocessor 39 Replacing the hard disk drive 43 Replacing an optical drive 44 Replacing an adapter 45 Replacing the keyboard 47 Replacing the mouse 48 Replacing the External speaker 49 Completing the installation...

Page 3: ...invalid for those machines which do not have TV card Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACHTUNG oder VORSICHT in dieser Dokumentation bevor Si...

Page 4: ...com 2 Type the machine type Example 8129 in the Use Quick Path field then click Go 3 Under Browse by product click Continue 4 Under Important information click Parts information 5 In the Refine results field select Service parts then click the entry for your machine type The list of service parts by description with applicable machine type model and FRU part number is displayed Important informati...

Page 5: ...be used Products marketed before June 2006 Products marketed after June 2006 Current or original part Replacement FRU Current or original part Replacement FRU Non RoHS Can be Non RoHS Must be RoHS Must be RoHS Non RoHS Can be RoHS Non RoHS Can sub to RoHS RoHS Must be RoHS Note A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center...

Page 6: ... you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away ...

Page 7: ... electrical equipment Important Use only approved tools and test equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical ...

Page 8: ... instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational condition Do not use worn or broken tools and testers Never assume that power has been disconnected from a circuit First check that it has been powered off Always look carefully for possible hazards in your ...

Page 9: ...ed CRT face or bulging capacitor Mechanical hazards such as loose or missing hardware The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connecto...

Page 10: ...static on your body Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific se...

Page 11: ... hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when...

Page 12: ...by local ordinances or regulations CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other th...

Page 13: ...he power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Page 14: ...n lists the physical specifications for your computer Type Lenovo IdeaCentre Q This section lists the physical specifications Dimensions Width 180 mm Height 388 mm Length 436 5 mm Environment Air temperature Operating 10 to 35 C Transit 40 to 55 C Humidity Operating 35 to 80 Transit 20 to 93 40 C Altitude 86KPa to 106KPa Electrical input Input voltage 220V 22V Input frequency 50Hz 1Hz ...

Page 15: ...uter to boot up in quiet mode no beep no memory count and checkpoint code display when no errors are detected by POST To enable beep memory count and checkpoint code display when a successful POST occurs do the following 1 Start the Setup Utility program See Starting the Setup Utility program 2 Select Start Options 3 Set Power On Self Test to Enhanced Before replacing any FRUs ensure that the late...

Page 16: ...on available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom Do diagnostics indicate a failure What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing Is this the original reported failure ...

Page 17: ...Chapter 4 General Checkout 15 Comparing the configuration and software set up between working and non working systems will often lead to problem resolution ...

Page 18: ...en you hear multiple beeps release the F1 key Notes a If you are using a USB keyboard and the Setup Utility program does not display using this method repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer b If a user password or an administrator password has been set the Setup Utility program menu is not displayed until you type your password For more ...

Page 19: ...ld adhere to the following rules Must have at least seven characters in length Contain at least one alphabetic character and one numeric character Setup Utility program and hard disk drive passwords are not case sensitive Not be your name or your user name Not be a common word or a common name Be significantly different from your previous password Supervisor password When a Supervisor Password is ...

Page 20: ...r password do the following Note When prompted for a password you must type your supervisor password 1 From Security menu select Change Supervisor Password and press Enter 2 when you type the supervisor password a message will display that Enter New Password Press Enter and a message will display that indicates the password has been disabled 3 Press any key to contine User Password When a User Pas...

Page 21: ...sable the device of PS 2 Mouse Support is disabled and will not be displayed in the system configuration To set Device do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 16 2 From the Setup Utility program menu select Device 3 Select PS 2 Mouse Support 4 Select Disabled or Enabled or Auto and press Enter 5 Return to the Setup Utility program menu and ...

Page 22: ...ng it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Uti...

Page 23: ...rogram When you finish viewing or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save changes and Exit before you exit Otherwise your changes will not be saved ...

Page 24: ...iagnose the error message first If you cannot run the diagnostic tests or you get a diagnostic error code when running a test but did receive a POST error message diagnose the POST error message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Hard disk drive boot error A hard disk drive boot error error codes 1962 and I99...

Page 25: ...k drive The drive is defective Replace the hard disk drive Power Supply Problems If you suspect a power problem use the following procedures Check Verify FRU Action Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors Microprocessor s connection Reseat connectors Check the power cord for continuity ...

Page 26: ...malfunctioning add in card Remove all expansion cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem hap...

Page 27: ...the system one at a time until the problem happens again This will reveal the malfunctioning card 10 beeps CMOS shutdown register read write error 11 beeps Cache memory test failed POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the follow...

Page 28: ...talled Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard Disk Error PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup butthe device is not detected You can plug PS2 Mouse or set PS2 Mouse support is auto Keyboard error Cannot initialize the keyboard Make sure the keyboard is properly connected to the computer and that no keys are held pressed duri...

Page 29: ...ure that the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re t...

Page 30: ...y Lenovo Opening the computer cover Important Turn off the computer and wait 3 to 5 minutes to let the computer cool before opening the computer cover To open the computer cover 1 Remove any media diskettes CDs or tapes from the drives shut down your operating system turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to ...

Page 31: ... the computer cover Refer to Opening the computer cover 2 Remove the front bezel by releasing the three plastic tabs inside the chassis and push the bezel outward as shown 3 To reinstall the bezel align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis then snap it into position at the bottom and top of the chassis ...

Page 32: ...umersupport lenovo com To replace a memory module 1 Open the computer cover Refer to Opening the computer cover Note For this procedure it helps to lay the computer on its side 2 Pivot the drive bay assembly upward to gain access to the system board 3 Locate the memory module connectors Refer to Locating components 4 Remove the memory module being replaced by opening the retaining clips as shown 5...

Page 33: ... Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the power supply 1 Remove the three screws at the rear of the chassis that secure the power supply ...

Page 34: ...on its side 3 Pivot the drive bay assembly upward to gain access to the system board 4 Disconnect the power supply cables from the system board and from all drives Refer to Identifying parts on the system board 5 Remove the power supply cables from the cable clips and ties 6 Slide the power supply assembly forward and remove it from the computer ...

Page 35: ...y Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the heat sink assembly 1 Remove the computer cover Refer to Removing the computer cover 2 Lay the computer on its side 3 Locate the heat sink Refer to Identifying par...

Page 36: ...e heat sink and fan assembly on the heat sink retention bracket 11 Connect the heat sink and fan assembly cable to the system board Refer to the Identifying parts on the system board 12 Install the system board into the chassis and allign the screw holes with those in the chassis Insert and tighten the screws that secure the system board Refer to the Replacing the system board 13 Reconnect the dis...

Page 37: ...e location of all cable connections on the system board It will be necessary to reconnect them properly when installing a new system board Important Note the cable routing It is important to route the cables the same way after you install the new system board 6 Disconnect all cables connected to the system board Refer to the Identifying parts on the system board 7 Remove the screws that secure the...

Page 38: ...ard and install them in the same connectors on the new system board Refer to the Identifying parts on the system board 11 Disconnect the heat sink and fan assembly cable from the system board See the system board illustration for your machine type at Identifying parts on the system board 12 Remove the four screws securing the heat sink and fan assembly to the system board ...

Page 39: ... side so that the thermal grease does not come in contact with anything 14 To remove the microprocessor from the system board lift the small handle and open the retainer Important Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom 15 Lift the microprocessor straight up and out of the socket ...

Page 40: ...on the new system board Remove the black plastic cover and place it on the microprocessor socket of the failing system board 17 Holding the microprocessor with your fingers position the microprocessor so that the notches on the microprocessor are aligned with the tabs in the microprocessor socket Important To avoid damaging the microprocessor contacts do not tilt the microprocessor when installing...

Page 41: ...ard illustration for your machine type at Identifying parts on the system board 25 Refer to the Completing the installation Replacing the microprocessor Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To ob...

Page 42: ...m the system board Refer to Identifying parts on the system board 6 Remove the four screws securing the heat sink and fan assembly to the system board 7 Lift the heat sink and fan assembly off the failing system board Note Place the heat sink on its side on a clean flat surface so the thermal grease on the bottom of the heat sink does not touch the surface and become contaminated 8 To remove the m...

Page 43: ...ientation of the notches on the microprocessor This is important when reinstalling the microprocessor on the new system board b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 10 Make sure that the microprocessor retainer is fully open 11 Holding the microprocessor with your fingers remove the protective cover that protects ...

Page 44: ...r and lock it into position with the small handle 15 Use the thermal grease syringe to place five drops of grease on the top of the microprocessor Each drop of grease should be 0 03ml 3 tick marks on the grease syringe 16 Install the heat sink and fan assembly on the system board 17 Connect the heat sink and fan assembly cable to the system board Refer to the Identifying parts on the system board ...

Page 45: ... com Important When you receive a new hard disk drive you will also receive a set of Operating System Recovery CD The set of Operating System Recovery CD will enable you to restore the Operating System of the hard disk For more information on recovering factory installed software refer to OneKey Recovery in the User Guide To replace the hard disk drive 1 Open the computer cover Refer to Opening th...

Page 46: ...lation Replacing an optical drive Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To re...

Page 47: ...ompleting the installation Replacing an adapter Attention Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport le...

Page 48: ...Hardware Maintenance Manual 46 3 Pulling the adapter out of the adapter connector by opening the retaining clips as shown 4 Install the new adapter into the same adapter connector ...

Page 49: ... the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http consumersupport lenovo com To replace the keyboard 1 Remove any media diskettes CDs or tapes from the drives shut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to Loca...

Page 50: ...e Support Web site at http consumersupport lenovo com To replace the mouse 1 Remove any media diskettes CDs or tapes from the drives shut down your operating system and turn off all attached devices and the computer 2 Unplug all power cords from electrical outlets 3 Locate the connector for the mouse Refer to Locating connectors on the front of the computer and Locating connectors on the rear of t...

Page 51: ... replacement Completing the installation After replacing the parts you need to close the computer cover and reconnect cables including telephone lines and power cords Also depending on the part that was replaced you might need to confirm the updated information in the Setup Utility program Refer to Starting the Setup Utility in the User Guide or in the Hardware Maintenance Manual To complete the p...

Page 52: ... connectors on the rear of the computer 5 To update your configuration settings refer to Starting the Setup Utility in the User Guide or in the Hardware Maintenance Manual Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives ...

Page 53: ...es of the computer and the setting for Advanced Power Management APM BIOS mode is ignored Not all operating systems support ACPI BIOS mode Automatic Power On features The Automatic Power On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically Resume On Ring With this feature set to Enabled the computer will turn on automatically...

Page 54: ...e programs described in all the manuals included with your computer and the content of the manual at any time without additional notice All the manuals included with your computer is provided to help you use Lenovo products appropriately but it does not represent any description of the software hardware configuration for the product For the configuration of the product refer to related contract if...

Page 55: ...demarks of Advanced Micro Devices This is description of trademarks or registered trademarks of Lenovo and its partners Other registered trademarks mentioned in all the manuals included with your computer belong to the specific company respectively All rights reserved All the manuals included with your computer is protected by copyright laws Any part of all the manuals included with your computer ...