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Important service information
Customers can also access PEW via
http://www-307.ibm.com/pc/support/site.wss/product.do?template=/
warranty/warranty.vm&sitestyle=lenovo.
Select Warranty lookup. Input the MT and the Serial number and the list of
key commodities will be returned in the PEW record under COMPONENT
INFORMATION.
Business Partners using Eclaim will access PEW when performing
•
Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and
the key commodities will be returned in the Eclaim record under SYSTEM
DETAILS.
Authorized IBM Business Partners can access Eclaim at the following Web
•
site: https://wca.eclaim.com.
Using eSupport
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
eSupport can be used to view the list of key commodities built in a particular
•
machine serial (this is the same record found in PEW).
eSupport can be accessed at the following Web site:
•
http://www.lenovo.com/support.
To view the key commodities, click on PARTS INFORMATION, then PARTS
•
LOOKUP. Enter the model type and serial number. The key commodities will
be returned in the eSupport record under PARTS SHIPPED WITH YOUR
SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
Support can be used to view the complete list of FRUs for a machine type
•
and model.
To view the complete list of FRUs, Enter the machine type and model
•
(Example: 1829-CTO) under QUICK PATH. Select PARTS INFORMATION
under “View by Document Type”. Select SERVICE PARTS under “Filter by
Category”. Select SYSTEM SERVICE PARTS under “Parts Information by
Date”. The list of service parts by description, with applicable machine type
model and FRU will be displayed.
Using the HMM
For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level.
