Troubleshooting Routers
If you encounter a problem while connecting or using your ix2, check the topics listed below for possible
solutions.
If you have properly set port forwarding on your router and remote access still does not work, you may
have multiple routers on your network. In this situation, you will most likely have two NAT (Network
Address Translation) firewalls.
1. One of the easiest ways to identify this issue is to log in to the router to which the ix2 is
connected.
2. Once you have logged in, go to the page that shows the router's WAN IP address, usually Status
or Network Info.
3. If the WAN IP address begins with 192.168, 10, or 172, you may have a NAT Firewall between
the router and internet connection.
There are several options for resolving double NAT situations. The sections below explore the pros and
cons of each resolution:
These instructions will refer to the router that is connected directly to the internet as the Primary
Router. The cascaded router or router to which your ix2 is connected is referred to as the
Secondary Router.
●
Use the primary router's DMZ
●
Port forward the primary router to the secondary router
●
Put the secondary router in bridging mode
●
Put the primary router in bridging mode
Enabling the DMZ
Most routers have a feature called DMZ or Default Server. DMZ stands for Demilitarized Zone, Data
Management Zone, Demarcation Done, or Perimeter Network. The DMZ allows you to enter an IP address
that will exist outside the router's NAT Firewall.
This is the easiest way to configure your network to handle double NAT situations; however, it is
dependent upon DMZ functionality within your primary router.
To enable the DMZ:
1. Log in to the primary router.
2. Navigate to the settings page for DMZ or Default Server. Refer to the documentation that came
with your router for information on where this feature is found.
3. Enter the secondary router's IP address.
4. Save your settings.
Your secondary router is no longer behind your primary router's firewall. If port forwarding is correctly
configured, remote access should now be working properly. Moving your secondary router into the DMZ
should not have any effect on the security of the network, since it is still protected by the secondary
router's firewall.
Hardware Management
Troubleshooting Routers
127
Summary of Contents for Iomega ix2
Page 1: ...ix2 Network Storage with LifeLine 4 0 User Guide ...
Page 10: ...x ...
Page 11: ...Setting up Your ix2 Network Storage Setting up Your ix2 Network Storage 1 CHAPTER 1 ...
Page 30: ...Setting up Your ix2 Network Storage 20 Setting up Personal Cloud Security and File Sharing ...
Page 31: ...Sharing Files Sharing Files 21 CHAPTER 2 ...
Page 48: ...Sharing Files 38 Getting Content from a USB External Storage Device ...
Page 54: ...iSCSI Creating IP Based Storage Area Networks SAN 44 Deleting iSCSI Drives ...
Page 55: ...Drive Management Drive Management 45 ...
Page 58: ...Drive Management 48 Managing Drives ...
Page 59: ...Backing up and Restoring Your Content Backing up and Restoring Your Content 49 CHAPTER 5 ...
Page 68: ...Backing up and Restoring Your Content 58 Backing up Your ix2 Network Storage ...
Page 97: ...Sharing Content Using Social Media Sharing Content Using Social Media 87 CHAPTER 8 ...
Page 103: ...Media Management Media Management 93 CHAPTER 9 ...
Page 115: ... Delete a torrent job Click to delete the torrent download Media Management Torrents 105 ...
Page 120: ...Media Management 110 Videos ...
Page 125: ...Upgrading Your ix2 Network Storage Upgrading Your ix2 Network Storage 115 CHAPTER 11 ...
Page 127: ...being accessed Upgrading Your ix2 Network Storage Software Updates 117 ...
Page 128: ...Upgrading Your ix2 Network Storage 118 Software Updates ...
Page 131: ...Hardware Management Hardware Management 121 CHAPTER 13 ...
Page 140: ...Hardware Management 130 Troubleshooting Routers ...
Page 141: ...Additional Support Additional Support 131 CHAPTER 14 ...
Page 144: ...AdditionalSupport 134 Support ...
Page 145: ...Legal Legal 135 CHAPTER 15 ...