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18

Chapter 3. Troubleshooting

Sound problems

No sound can be heard 
from the speakers even 
when the volume is 
turned up.

Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.

Battery pack problems

Your computer shuts down 
before the battery status 
indicator shows empty.
-

or

-

Your computer operates 
after the battery status 
indicator shows empty.
The operating time for a 
fully charged battery pack 
is short.

Discharge and recharge the battery pack.

The computer does not 
operate with a fully 
charged battery pack.
The battery pack does 
not charge.

The surge protector in the battery pack might be active. 
Turn off the computer for one minute to reset the protector; 
then turn on the computer again.

A hard disk drive problem

The hard disk drive does 
not work.

Make sure that the hard disk drive is included in the 

Boot

 

menu in the BIOS setup utility correctly.

Recovery System problems

Failure to restore system 
partition to factory default.

The system partition (e.g. the partition size or the drive 
capacity of C) has been modified.

Summary of Contents for Legion Y920-17IKB

Page 1: ...Lenovo Legion Y920 17IKB Laptop User Guide Read the safety notices and important tips in the included manuals before using your computer ...

Page 2: ... Lenovo Safety and General Information Guide first The features described in this guide are common to most models Some features may not be available on your computer or your computer may include features that are not described in this user guide Some instructions in this guide may assume that you are using Windows 10 If you are using other Windows operating system some operations may be slightly d...

Page 3: ...to use Windows 10 8 Configuring the operating system for the first time 8 Operating system interface 8 Putting the computer to sleep or shutting it down 10 Task and desktop management 12 Connecting to a wireless network 13 Get Started app 13 Chapter 3 Troubleshooting 14 Frequently asked questions 14 Troubleshooting 16 Trademarks 20 ...

Page 4: ......

Page 5: ...Attention Do not open the display panel beyond 130 degrees When closing the display panel be careful not to leave pens or any other objects in between the display panel and the keyboard Otherwise the display panel may be damaged 1 2 2 3 5 5 6 8 9 10 4 7 ...

Page 6: ...17 3 anti glare IPS 1920 1080 Full HD d Power button e Speakers JBL speakers for great listening experience f Speaker light The speaker light can be customized in Lenovo Nerve Center g Keyboard Mechanical keyboard h Turbo toggle 9 Touch pad J Touch pad light The touch pad light can be customized in Lenovo Nerve Center ...

Page 7: ... device A compatible cable needs to be purchased separately d Ethernet connector For connection to a hub or router Ethernet cable is not provided e Type C USB connector Type C USB connector is for connection with devices using Type C cables This connector cannot be used to power or charge Y920 17IKB 6 USB 3 0 connector 7 USB 3 0 connector always on This USB connector can charge connected devices i...

Page 8: ...onnecting a USB storage device make sure your computer has finished transferring data to that device Click the Safely Remove Hardware and Eject Media icon in the Windows notification area to remove the device before disconnecting Note Typically Windows detects a new device after it has been connected and then installs the driver automatically However some devices may require you to install the dri...

Page 9: ...sert a network cable do the following 1 Hold one connector of the network cable to press the RJ 45 cover down gently 2 Insert the connector into the RJ 45 port Software configuration Consult your Internet Service Provider ISP for details on how to configure your computer a b ...

Page 10: ...lay the Novo button menu Use the tip of a paper clip to press this button b Power indicator c Memory card slot 6 in1 SD SDHC SDXC MMC MMC Plus SDIO card 4 Microphone jack 5 Combo audio jack 6 USB 3 0 connector 7 Security keyhole For attaching a compatible anti theft lock Locks should be purchased separately 1 2 3 4 5 6 7 ...

Page 11: ...et CAUTION Don t place any part of your body near the slots for an extended period b Ventilation slots intake 3 Subwoofer Dedicated to reproducing low frequency sound 4 Antennas Send and receive radio for wireless connections Antennas are not visible from the outside 1 1 3 2 4 4 ...

Page 12: ...agreement Configuring the Internet connection Registering the operating system Creating a user account Operating system interface Windows 10 comes with a powerful and useful start menu To open the start menu do one of the following Press the Windows key on the keyboard Select Start on the lower left corner of the desktop a Get Started app e Start button b Settings button f Search box c Power butto...

Page 13: ...he start menu and then select Settings Personalize the start menu You can personalize the start menu with your favorite apps To personalize the start menu do the following 1 Open the start menu and then select All apps to display the apps list 2 Right click the app you want to add to the start menu and then select Pin to Start Note You can also drag apps from the Most used or All apps columns to a...

Page 14: ...an quickly wake it to resume use bypassing the startup process To put the computer to sleep do one of the following Close the display lid Press the Power button Open the start menu and then select Power Sleep To wake the computer do one of the following Press any key on the keyboard Press the Power button Note Wait until the power indicator light starts blinking indicating that the computer is in ...

Page 15: ...e not going to use your computer for a long time shut it down To shut down the computer do one of the following Open the start menu and then select Power Shut down Press and hold or right click the Start button in the lower left corner and select Shut down or sign out Shut down ...

Page 16: ...ect models Virtual desktop management Windows 10 supports the ability to create manage and switch between virtual desktops To create a new virtual desktop do one of the following Open the task view and then select New desktop Press the Windows key Ctrl D To switch between different desktops do one of the following Open the task view and select the desktop you want active Press the Windows key Ctrl...

Page 17: ...y them in the wireless network list To connect to a wireless network click the network name in the list and then click Connect Get Started app Windows 10 also provides the Get Started app to explain the new features of Windows 10 You can find it on the start menu To open the Get Started app do one of the following Open the start menu and select Get Started Press Fn F1 depending on your keyboard la...

Page 18: ...d software If you need to reinstall any preinstalled software you can find the installation program on the D partition of your hard disk If you cannot find the installation program there you can also download it from the Lenovo consumer support website Where can I find drivers for the various hardware devices of my computer If your computer is preinstalled with a Windows operating system Lenovo pr...

Page 19: ...as Windows Linux or Dos etc that is any operating system before Windows 8 on your computer you must change the boot mode to Legacy Support The legacy operating system such as Windows Linux or Dos etc cannot be installed if you don t change the boot mode How can I contact the customer support center See Chapter 3 Getting help and service in the Lenovo Safety and General Information Guide ...

Page 20: ...keyboard Press the Power button Press Fn F2 to confirm whether the backlight of the LCD screen has been turned off BIOS password problems I forgot my password If you forget your user password ask the system administrator to clear your user password If you forget your hard disk drive password a Lenovo authorized servicer cannot reset your password or recover data from the hard disk You must take yo...

Page 21: ... or cannot be turned off reset the computer Unsaved data may be lost To reset the computer press and hold the Power button for four seconds or more If the computer is still not reset remove the AC power adapter Display panel problems The screen is blank Do the following If you are using the AC power adapter or the battery pack and the battery status indicator is on press Fn to make the screen brig...

Page 22: ...charged battery pack is short Discharge and recharge the battery pack The computer does not operate with a fully charged battery pack The battery pack does not charge The surge protector in the battery pack might be active Turn off the computer for one minute to reset the protector then turn on the computer again A hard disk drive problem The hard disk drive does not work Make sure that the hard d...

Page 23: ...o that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled Make sure that the device is included in the Boot menu in the BIOS setup utility correctly While turned off press the Novo button to select the device you want the computer to start from The connected external device does not work Do not connect or disconnect any external de...

Page 24: ...ademark of Lenovo in the United States other countries or both Microsoft and Windows are trademarks of Microsoft Corporation in the United States other countries or both Other company products or service names may be trademarks or service marks of others ...

Page 25: ...device Note The capacity of the mass storage device shown here is its rated capacity The capacity as reported by the operating system is usually smaller than the rated capacity Hard disk drive Interface SATA3 Form factor 2 5 inch 7mm Capacity 1TB 2TB Solid state drive Slot type NGFF M 2 2280 Number of slots 2 Capacity 128GB 256GB 512GB 1TB Note Depending on model your Y920 17IKB may include Hard d...

Page 26: ...SB 3 0 always on x 1 Type C USB x 1 Display port x 1 HDMI out x 1 Ethernet port x 1 Microphone jack x 1 Combo audio jack x 1 Memory card slot 6 in1 SD SDHC SDXC MMC MMC Plus SDIO card USB 3 0 with always on feature This connector can charge connected devices even when your Y920 17IKB is powered off or in sleep mode This function can be enabled disabled in BIOS setup utility Note If your Y920 17IKB...

Page 27: ... is running on battery power the environment temperature should be within the range of 10 C to 35 C When running on battery power the computer may shut down unexpectedly if environment temperature drops below 10 C Relative humidity Operating 8 to 95 at wet bulb 23 C 73 F Storage 5 to 95 at wet bulb 27 C 81 F If possible place your computer in a well ventilated and dry area without direct exposure ...

Page 28: ... Lenovo China 2017 en US Rev AA00 ...

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