Lenovo Storage N3310, User Manual And Hardware Maintenance Manual

Page 1: ...Lenovo Storage N3310 User Guide and Hardware Maintenance Manual Machine Types 70FX and 70FY ...

Page 2: ...your product Safety information on page iii Appendix A Notices on page 125 First Edition March 2015 Copyright Lenovo 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...device 35 Setting an Ethernet connector for system management 36 Exiting the Setup Utility program 36 Updating or recovering the BIOS 36 Configuring RAID 38 About RAID 38 Configuring RAID using the Lenovo ThinkServer Deployment Manager program 39 Configuring the advanced SATA or SAS hardware RAID 40 Updating the firmware 40 Chapter 6 Replacing hardware 41 Guidelines 41 Precautions 41 Handling stat...

Page 4: ...ems 119 Chapter 8 Getting information help and service 121 Information resources 121 Using the documentation 121 Lenovo Storage Web site 121 Lenovo Support Web site 121 Help and service 122 Before you call 122 Calling for service 122 Using other services 123 Purchasing additional services 123 Appendix A Notices 125 Trademarks 126 Important notes 126 Polyvinyl Chloride PVC cable and cord notice 126...

Page 5: ...teen käyttöä Avant d utiliser le produit veillez à bien lire et comprendre les instructions de sécurité multilingues figurant sur le DVD de documentation fourni avec le produit Πριν χρησιμοποιήσετε το προϊόν βεβαιωθείτε ότι έχετε διαβάσει και κατανοήσει τις οδηγίες ασφάλειας οι οποίες είναι διαθέσιμες σε διάφορες γλώσσες στο DVD τεκμηρίωσης που συνοδεύει το προϊόν Vor Verwendung des Produkts sollt...

Page 6: ...duktom Preden začnete uporabljati izdelek je pomembno da preberete in razumete večjezična varnostna navodila na DVD ju z dokumentacijo ki ste ga prejeli skupaj z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna på dokumentations...

Page 7: ...ess instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON 1 Turn every...

Page 8: ...s 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the ...

Page 9: ...oors will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Sta...

Page 10: ...ed on the rails Statement 14 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits You must install the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device might have...

Page 11: ...ements Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUTION This product contains a Class 1M laser Do not view directly with optical instruments Statement 18 CAUTION Do not plac...

Page 12: ... you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged Cathode Ray Tube CRT monitor or a bulging capacitor Mechanical hazards such as loose or missing hardware To determine whether ther...

Page 13: ...r worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Grounding requirements Electrical grounding of the storage is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Copyright Lenovo 2015 xi ...

Page 14: ...xii Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 15: ... latest LLW also is available in more than 30 languages at http www lenovo com warranty llw_02 If you cannot obtain the LLW through the documentation DVD or Lenovo Web site contact your local Lenovo office or reseller to obtain a printed version of the LLW free of charge For warranty service consult the worldwide Lenovo Support telephone list Telephone numbers are subject to change without notice ...

Page 16: ...oduct with Lenovo you will receive quicker service when you call Lenovo for help In addition some locations offer extended privileges and services to registered users Documentation This topic provides a general description of each document for your storage product and instructions on how to obtain all the documents Printed documents The following documents are printed out and included in your stor...

Page 17: ... Web site at http www lenovo com support The following documents are on the documentation DVD that comes with your storage product Safety Warranty and Support Information This is a multilingual document that includes all the safety statements for your product in more than 30 languages Be sure to read and understand all the safety statements before using the product This document also includes the ...

Page 18: ...4 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 19: ...rage product See the Rack Installation Instructions that comes with the storage product 4 Connect the Ethernet cable and power cords to the storage product See Rear view of the storage product on page 17 to locate the connectors 5 Turn on the storage product to verify operation See Turning on the storage product on page 29 6 Review the Unified Extensible Firmware Interface UEFI settings and custom...

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Page 21: ...dels Material box including items such as power cords printed documentation and a documentation DVD Features This topic provides general information about the storage product features for various models Depending on your specific model some features might vary or not apply For information about your specific model use the Setup Utility program See Viewing information in the Setup Utility program o...

Page 22: ...duct uses to read and store data The internal drives supported by your storage product vary by model Internal storage drive Your storage product supports up to four 3 5 inch hot swap Serial Advanced Technology Attachment SATA hard disk drives Serial Attached SCSI SAS hard disk drives SCSI is the acronym for Small Computer System Interface or solid state drives Note You can install a 2 5 inch solid...

Page 23: ... in the Setup Utility program For more information see Rear view of the storage product on page 17 Reliability availability and serviceability Reliability availability and serviceability hereinafter referred to as RAS are three important storage product design features The RAS features help you ensure the integrity of the data stored on the storage product the availability of the storage product w...

Page 24: ... Control Interface PECI to provide more system management functions You can find the default user name password and other information for the TSM in the ThinkServer System Manager User Guide which is available for download at http www lenovo com support Hot swap feature Your storage product supports hot swap storage drives including hard disk drives and solid state drives and hot swap redundant po...

Page 25: ...s Range of product weight without package 13 6 kg 29 98 lb to 18 kg 39 68 lb Range of product weight with package 19 9 kg 43 87 lb to 24 3 kg 53 57 lb Environment Air temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 70 C 40 F to 158 F in original shipping package Altitude 0 to 3048 m 0 to 10 000 ft in an unpressurized environment Note When the altitude exceeds 950 m 3117 ft the defi...

Page 26: ...nd associated device drivers The program is part of the server firmware The help system for the program can be accessed directly from the program interface Deployment Manager has the following features Easy to use language selectable interface Integrated help system Automatic hardware detection Selectable partition size and file system type Ability to install the operating system and device driver...

Page 27: ...provides a one to one web based console The web based console is developed in HTML 5 and structured in the way that makes platform management intuitive and efficient The TSM also provides a secure command line interface to manage your storage products using a one to many method for improved efficiency and functionality For detailed information about using the Lenovo ThinkServer System Manager refe...

Page 28: ...ght look slightly different from the illustrations in this topic MT M XXXX XXX S N XXXXXXX Figure 1 Label on storage product models with 3 5 inch drive bays Front view of the storage product Figure 2 Front view of the storage product 1 Front panel 2 Slim optical drive available on some models 3 Pull out information card 4 Rack handle right 5 3 5 inch drive bays 0 3 6 Rack handle left 1 Front panel...

Page 29: ...y and cooling of the storage product are protected by having all drive bays covered or occupied The number of the installed hard disk drives in your storage product varies by model The vacant hard disk drive bays are occupied by dummy hard disk drive trays When you install drives follow the order of the drive bay numbers Front panel The following illustration shows the controls connectors and LEDs...

Page 30: ...ected securely to the system board 2 Reinstall the removed fan or install a new fan to replace the removed fan The power supply has a critical error Check the BMC for detailed information A power cord has been disconnected or a redundant power supply has been removed 1 Ensure that the power supplies are installed securely 2 Ensure that the power cords are connected securely to the power supplies 3...

Page 31: ...ble device such as a USB keyboard mouse scanner or printer If you have more than four USB devices you can purchase a USB hub which you can use to connect additional USB devices Rear view of the storage product This topic provides information to help you locate the connectors and components on the rear of your storage product The following illustration shows the connectors and components on the rea...

Page 32: ... x16 x8 x4 x2 x1 Half length full height card 5 System ID LED When you press the ID button on the front panel the ID LEDs on both the front and rear of the storage product are lit to help you locate the storage product among other storage products You also can turn on the ID LEDs using a remote management program for storage product presence detection Status Color Description On Blue The system is...

Page 33: ...h a VGA compatible video device such as a VGA monitor Storage product components This topic provides information to help you locate the components of your storage product For more information about major components see the related topics in Locations on page 13 To remove the storage product cover and the cooling shroud and gain access to the inside of the storage product see Removing the cover on ...

Page 34: ...ponsible for installing the self service CRUs for this product Customers also can install optional service CRUs which might require some technical skills or tools or request that a technician install the optional service CRU under the terms of the applicable warranty service type for your country or region Non CRUs must be replaced only by trained service technicians The following table lists the ...

Page 35: ... key Yes No ThinkServer RAID Super Capacitor Module Yes No ThinkServer RAID Super Capacitor Module holder Yes No ThinkServer System Manager Premium module Yes No ThinkServer RAID 710 Adapter Some storage product models come with a RAID card to provide advanced SATA SAS hardware RAID functions to the storage product This topic provides information to help you locate the connectors on a RAID card If...

Page 36: ...card refer to Installing or removing a PCIe card on page 62 Hot swap drive backplane The following illustrations show the slots and connectors on the backplane for 3 5 inch drives Figure 7 Front view of the backplane for 3 5 inch drives Figure 8 Rear view of the backplane for 3 5 inch drives 0 3 Slot 0 slot 3 Used to connect 3 5 inch drives 4 10 pin power connector Used to connect to the backplane...

Page 37: ...rts 0 3 4 Front panel connector 1 5 Front panel connector 2 6 Riser card assembly 1 slot 7 TSM Premium module connector 8 PCIe slot 9 Riser card assembly 2 slot 10 RAID upgrade key connector 11 Power supply connector 2 12 Power supply connector 1 13 Intrusion switch connector 14 Backplane power connector 2 15 Backplane power connector 1 16 System fan 6 connector 17 Microprocessor 2 memory slots 4 ...

Page 38: ...oard 6 Riser card assembly 1 slot Used to install the riser card assembly 1 7 TSM Premium module connector Used to connect a TSM Premium module to enable advanced remote management functions on your storage product 8 PCIe slot Used to install a supported PCIe card For information about supported PCIe cards see Rear view of the storage product on page 17 9 Riser card assembly 2 slot Used to install...

Page 39: ... sink is installed above the microprocessor to provide cooling If the storage product has only one microprocessor the microprocessor socket 2 is protected by a microprocessor socket cover System board jumpers The following illustration shows the jumpers on the system board of your storage product Figure 10 System board jumpers 1 Jumper cap storage 2 BIOS recovery jumper 3 BIOS default settings jum...

Page 40: ...mper cap from the jumper cap storage 1 6 Note the orientation of the jumper cap and then install the jumper cap on the BIOS default settings jumper 7 Reinstall any parts and reconnect any cables Then reinstall the storage product cover See Completing the parts replacement on page 112 8 Connect the storage product to an ac power source and wait for several minutes Then turn on the storage product T...

Page 41: ...e jumper cap storage 1 11 Reinstall any parts and reconnect any cables Then reinstall the storage product cover See Completing the parts replacement on page 112 12 Connect the storage product to an ac power source and turn on the storage product 13 To set new passwords see Using passwords on page 34 Hot swap drive status LEDs Each hot swap drive has two status LEDs on the front Figure 11 Hot swap ...

Page 42: ...tive mode No action is needed Blinking green about two flashes each second The power supply is in cold redundancy sleep mode No action is needed 2 Output status LED On green The storage product is on and the power supply is working normally No action is needed Off The power supply is working normally No action is needed 3 Fault LED On amber The power supply has failed Replace the power supply See ...

Page 43: ...not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source The storage product can be turned off in one of the following ways Turn off the storage product from the operating system if your operating system supports this feature Afte...

Page 44: ...est to turn on the storage product To remove all power from the storage product you must disconnect the storage product from the ac power source For information about your specific operating system refer to the related documentation or help system for the operating system 30 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 45: ...sword information see Using passwords on page 34 Viewing information in the Setup Utility program The Setup Utility program menu lists various items about the system configuration Select a desired item to view information or change settings When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed on the right bottom pane of each scr...

Page 46: ...e on page 34 Advanced Settings menu You can view or change various storage product component settings on the Advanced Settings menu in the Setup Utility program The Advanced Settings menu contains various configuration submenus and items On each submenu press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard So...

Page 47: ...nu contains the following submenus For more information enter the corresponding submenu and refer to the instructions on the screen TSM Network Settings Set BMC management network configuration parameters User Account Settings Set BMC user account parameters Boot Manager menu The Boot Manager menu in the Setup Utility program lists all the bootable devices installed in your storage product and the...

Page 48: ...assword improves computing security If you decide to set a password read the following topics Setup Utility program password types The following types of passwords are available in the Setup Utility program Administrator password Setting an administrator password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of seve...

Page 49: ... you always set a password for your storage product 5 Press F10 to save settings and exit the Setup Utility program If you have forgotten the password you can use the clear password jumper on the system board to erase the password See System board jumpers on page 25 Then set a new password for the storage product Selecting a startup device If your storage product does not start up from a desired d...

Page 50: ...up Utility program main interface If you are on a nested submenu press Esc repeatedly until you reach the main interface Then you can do one of the following to exit the Setup Utility program If you want to save the new settings and exit the Setup Utility program press F10 or select Save Exit Save Changes and Reset Otherwise your changes will not be saved If you do not want to save the new setting...

Page 51: ...e If the operating system of your storage product is installed under EFI mode you must reinstall the operating system after recovering the BIOS To recover from a BIOS update failure do one of the following Using the automatic recovery feature 1 Reconnect the storage product to an ac power source 2 After the system health LED turns off press the power button to turn on the storage product The stora...

Page 52: ...ncreased storage functions and reliability through redundancy This is achieved by combining multiple hard disk drives into a logical unit where data is distributed across the drives in one of several ways called RAID levels When a group of independent physical hard disk drives are set up to use RAID technology they are in a RAID array This array distributes data across multiple hard disk drives bu...

Page 53: ... the loss of any two drives without losing data A RAID 6 drive group is similar to a RAID 5 drive group Blocks of data and parity information are written across all drives The parity information is used to recover the data if one or two drives fail in the drive group RAID 6 requires a minimum number of three hard disk drives RAID 10 a combination of RAID 0 and RAID 1 RAID 10 consists of striped da...

Page 54: ...ment Storage Command Line Tool StorCLI This is a command line management tool that is used to configure RAID in an operating system environment To download the MegaRAID Storage Manager program and StorCLI go to http www lenovo com drivers and follow the instructions on the Web page For more information about how to configure and manage the advanced SATA or SAS hardware RAID refer to the MegaRAID S...

Page 55: ...p www lenovo com drivers and follow the instructions on the Web page See Updating the firmware on page 40 for more information Before you install optional hardware devices ensure that the storage product is working correctly If the storage product is not working correctly see Chapter 7 Troubleshooting and diagnostics on page 115 to do basic troubleshooting If the problem cannot be solved see Chapt...

Page 56: ...t of the storage product for at least two seconds This reduces static electricity from the package and your body Remove the new part from the static protective package and directly install it in the storage product without placing it on any other surface If it is hard for you to do this in your specific situation place the static protective package of the new part on a smooth level surface and the...

Page 57: ... fall into the storage product as you lean over it Avoid dropping any metallic objects into the storage product such as paper clips hairpins and screws Removing or extending the storage product from the rack cabinet If the storage product is installed in a rack cabinet remove or extend the storage product from the rack cabinet before installing or replacing hardware Depending on the rail type do o...

Page 58: ...before removing the storage product cover Figure 13 Removing the storage product cover Attention For proper cooling and airflow install the storage product cover before turning on the storage product Operating the storage product for more than 30 minutes with the storage product cover removed might damage storage product components To reinstall the storage product cover see Reinstalling the storag...

Page 59: ...vice Attention An unoccupied drive bay or PCIe card slot without a cover shield dummy tray filler or any other protection might impact the EMI integrity and cooling of the storage product which might result in overheating or component damage Removing and reinstalling the rack handles Attention Do not open your storage product or attempt any repair before reading and understanding Safety informatio...

Page 60: ...y information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your storage product might look slightly different from the illustrations in this topic To remove the cooling shroud do the following 1 Remove all external media from the drives and turn off...

Page 61: ...ion on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your storage product might look slightly different from the illustrations in this topic To reinstall the cooling shroud do the following 1 Ensure that all components have been reassembled correctly an...

Page 62: ...ry module installation rules Your storage product has 16 memory slots The following list describes the memory module installation rules Each slot supports 4 GB 8 GB and 16 GB double data rate 4 registered dual inline memory modules DDR4 RDIMMs with Error Checking and Correcting ECC technology Each slot supports 32 GB double data rate 4 load reduction dual inline memory modules DDR4 LRDIMMs with EC...

Page 63: ...e lowest frequency It is recommended that you install the high frequency memory modules into the memory slots for the same microprocessor to ensure high performance The following illustration helps you to locate the memory slots on the system board The following illustration shows the system board with two installed microprocessors also known as CPU CPU2 DIMMB2 CPU2 DIMMB1 CPU2 DIMMA2 CPU2 DIMMA1 ...

Page 64: ... independent mode the RAS features are not available For more information about the RAS features refer to the related section in Features on page 7 Notes All memory modules to be installed must be the same type When you install memory modules with different capacity install the memory module that has the highest capacity first The following table explains the memory module installation order for s...

Page 65: ...oprocessors CPU1 DIMM CPU2 DIMM A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation order 1 5 1 5 3 7 3 7 2 6 2 6 4 8 4 8 Memory module installation order in sparing mode The sparing mode provides memory redundancy In this mode the RAS features are available For more information about the RAS features refer to the related section in Features on page 7 Note All memory modules to be in...

Page 66: ...MM A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation order 1 3 1 3 2 4 2 4 The following table explains the memory module installation order for storage products that have two microprocessors CPU1 and CPU2 installed Table 10 Memory module installation order in lockstep mode for storage products with two microprocessors CPU1 DIMM CPU2 DIMM A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation o...

Page 67: ...lling the cooling shroud on page 46 5 Locate the memory slots on the system board and read the memory module installation rules See Memory module installation rules on page 48 6 Remove any parts or disconnect any cables that might prevent your access to the memory slots 7 Open the retaining clips of the appropriate memory slot Figure 19 Opening the retaining clips of the memory slots 8 Touch the s...

Page 68: ...ii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note To optimize system performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 48 To remove a memory module do the following 1 Remove al...

Page 69: ...e the TSM Premium to gain location independent remote access to respond to critical incidents and to undertake necessary maintenance Therefore working as an integrated solution in your storage product the TSM Premium provides an increased level of manageability over the basic storage product management available You can purchase a TSM Premium module from Lenovo For a list of storage product option...

Page 70: ...board and then insert the TSM Premium module into the TSM Premium module connector Note Ensure that the TSM Premium module is securely seated on the system board Figure 22 Installing the TSM Premium module 7 Reinstall the riser card assembly 2 See Replacing the riser card assembly on page 103 What to do next To work with another piece of hardware go to the appropriate section To complete the insta...

Page 71: ...3 5 Locate the TSM Premium module on the system board and then lift the TSM Premium module straight up to remove it from the TSM Premium module connector Figure 23 Removing the TSM Premium module 6 Reinstall the riser card assembly 2 See Replacing the riser card assembly on page 103 7 If you are instructed to return the old TSM Premium module follow all packaging instructions and use any packaging...

Page 72: ...r extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Touch the static protective package that contains the RAID 110i key to any unpainted surface on the outside of the storage product Then take the RAID 110i key out of the package Note Carefully handle the RAID 110i key by its edges 5 Locate the RAID upgrade key con...

Page 73: ...ack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Locate the RAID upgrade key connector on the system board Then remove the installed RAID 110i key by lifting it straight up Note Carefully handle the RAID 110i key by its edges Figure 25 Removing the RAID 110i key 5 If you are instructed to return the old RAID 110i key follow all packaging instructions an...

Page 74: ... 1 Remove all external media from the drives and turn off all attached devices and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on pa...

Page 75: ...information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the ThinkServer RAID Super Capacitor Module and follow those instructions in addition to the instructions in this topic To remove the ThinkServer RAID Super Capacitor Module do ...

Page 76: ...nstructed to return the old ThinkServer RAID Super Capacitor Module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 112 Installing or removing a PCIe card This topic provides ins...

Page 77: ...er computer for reference To install a PCIe card on the riser card assembly do the following 1 Remove all external media from the drives and turn off all attached devices and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from...

Page 78: ...emove the PCIe card and need the bracket to cover the place Figure 31 Removing a PCIe slot bracket 7 Touch the static protective package that contains the PCIe card to any unpainted surface on the outside of the storage product Then take the PCIe card out of the package Note Carefully handle the PCIe card by its edges 64 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 79: ...the PCIe card to the system board See Replacing the riser card assembly on page 103 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 112 Then continue with the following procedure to install the PCIe card driver if required Removing a PCIe card Attention Do not open your storage product ...

Page 80: ... to the open position Figure 34 Pivoting the card latch to the open position 6 Grasp the PCIe card by its edges and carefully pull it out of the PCIe slot on the riser card assembly Note The PCIe card might fit tightly into the PCIe slot If necessary alternate moving each side of the PCIe card a small and equal amount until it is completely removed from the slot Figure 35 Removing the PCIe card 7 ...

Page 81: ...41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes The optical module and the PCIe card might look different from the illustration in this topic Before you install the optical module ensure that the PCIe card that requires the optical module is installed in the storage product See Installing a PCIe card on page...

Page 82: ...ttention Do not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note The optical module and the PCIe card might look different from the illustration in this topic To remove the opt...

Page 83: ...e optical module 4 If you are instructed to return the old optical module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 112 Chapter 6 Replacing hardware 69 ...

Page 84: ...e following 1 Remove all external media from the drives and turn off all attached devices and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the ...

Page 85: ... instructions in addition to the instructions in this topic To remove the intrusion switch do the following 1 Remove all external media from the drives and turn off all attached devices and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the stora...

Page 86: ... any documentation that comes with the heat sink and follow those instructions in addition to the instructions in this topic To install or replace a heat sink do the following 1 Remove all external media from the drives and turn off all attached devices and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage produc...

Page 87: ...ift the heat sink off the system board 8 Lay aside the old heat sink Touch the static protective package that contains the new heat sink to any unpainted surface on the outside of the storage product Then take the new heat sink out of the package Notes If you are replacing a heat sink use a cleaning pad that might come with the new heat sink to wipe the thermal grease from the top of the microproc...

Page 88: ...plete the installation or replacement go to Completing the parts replacement on page 112 Installing or replacing the microprocessor This topic provides instructions on how to install or replace the microprocessor Installing the second microprocessor Attention Do not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on pag...

Page 89: ...s and the storage product Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Remove the cooling shroud See Removing and reinstalling the cooling s...

Page 90: ...ch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the storage product Then remove the new microprocessor from the package 9 Remove the new microprocessor from the protective cover that protects the gold contacts on the bottom of the new microprocessor Do not touch the pins on the microprocessor socket and the gold contacts on the botto...

Page 91: ...e correct orientation when this indicator faces the beveled corner 4 of the microprocessor socket Figure 47 Installing the microprocessor 11 Remove the plastic microprocessor socket cover Store the microprocessor socket cover in case that you later remove the microprocessor and need the socket cover to protect the pins on the socket Note Do not remove the socket cover until you install a microproc...

Page 92: ...g a heat sink on page 72 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 112 Replacing the microprocessor Attention Do not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 41 CAUTION The heat sink and ...

Page 93: ...all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 46 5 Remove the heat sink See Installing or replacing a heat sink on page 72 6 Loca...

Page 94: ...roprocessor on a static protective surface Notes a Do not touch the gold contacts on the bottom of the microprocessor b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 52 Removing the microprocessor 9 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of th...

Page 95: ...essor Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces ...

Page 96: ...wing methods to apply appropriate amount of thermal grease to the top of the newly installed microprocessor in the shape of a cross or a circle as shown Either too much or too less application of thermal grease can cause a thermal problem due to imperfect contact with the components Notes Do not touch the thermal grease Keep the thermal grease off the system board Figure 56 Applying the thermal gr...

Page 97: ...parts inside these components If you suspect a problem with one of these parts contact a service technician Notes To maintain the EMI integrity and cooling of the storage product install a new power supply as soon as you remove the failing one Cover the other bay with a shield if you just use one power supply to provide power Use any documentation that comes with the new power supply and follow th...

Page 98: ...ld out of the chassis Store the shield in case that you later remove the power supply and need the shield to cover the bay Figure 57 Removing the protective shield for the power supply bay 3 Note the orientation of the new hot swap redundant power supply and then slide the new hot swap redundant power supply into the chassis until it snaps into position 84 Lenovo Storage N3310 User Guide and Hardw...

Page 99: ...tention Do not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the hot swap redundant power supply and follow those instructions in addit...

Page 100: ...lines on page 41 You can install or replace a hot swap hard disk drive without turning off the storage product which helps you avoid significant interruption to the operation of the system For a list of storage product options go to http shop lenovo com us en servers network storage The EMI integrity and cooling of the storage product are protected by having all drive bays covered or occupied The ...

Page 101: ...on another computer for reference Notes Depending on the model your storage product might come with 3 5 inch hot swap hard disk drives or 2 5 inch hot swap hard disk drives The illustrations in this topic are based on storage product models with 3 5 inch hot swap hard disk drives For other models the replacement procedure is similar Use any documentation that comes with the hot swap hard disk driv...

Page 102: ...n the hard disk drive 5 Slide the new hot swap hard disk drive into the drive bay from the front until it snaps into position and then completely close the handle Figure 63 Installing the hot swap hard disk drive 6 Check the hot swap hard disk drive status LEDs to ensure that the hard disk drive is operating correctly You might have to restart the storage product for the newly installed hard disk ...

Page 103: ...swap hard disk drive or solid state drive and need the dummy tray to cover the place Attention An unoccupied drive bay without any other protection might impact the EMI integrity and cooling of the storage product which might result in overheating or component damage To maintain the EMI integrity and cooling of the storage product install a new hot swap hard disk drive or solid state drive as soon...

Page 104: ...d disk drive bay do the following 1 Locate the appropriate hard disk drive bay See Front view of the storage product on page 14 2 Press the release button 1 to open the handle of the dummy hard disk drive tray Figure 64 Opening the handle of the dummy hard disk drive tray 3 Pull the handle and carefully slide the dummy hard disk drive tray out of the front of the chassis Figure 65 Removing the dum...

Page 105: ...dapter 6 Align the two screw holes in the solid state drive with the corresponding holes in the drive adapter Then install the two screws to secure the solid state drive to the drive adapter Figure 67 Installing the screws to secure the solid state drive to the drive adapter 7 Position the drive adapter with the solid state drive into the 3 5 inch drive bracket Chapter 6 Replacing hardware 91 ...

Page 106: ...ith the solid state drive 10 Check the drive status LEDs to ensure that the solid state drive is operating correctly You might have to restart the storage product for the newly installed solid state drive to be recognized See Hot swap drive status LEDs on page 27 If the solid state drive is faulty reinstall or replace it until it is operating correctly 11 Save the removed dummy hard disk drive tra...

Page 107: ... can view the PDF version on another computer for reference To replace a 2 5 inch solid state drive from a 3 5 inch hard disk drive bay do the following 1 Locate the appropriate hard disk drive bay See Front view of the storage product on page 14 2 Press the release button 1 to open the handle of the 3 5 inch drive bracket Figure 70 Opening the handle of the 3 5 inch drive bracket 3 Pull the handl...

Page 108: ...adapter with the solid state drive from the bracket Figure 72 Removing the screws that secure the solid state drive and the drive adapter 5 Remove the two screws that secure the solid state drive Figure 73 Removing the screws that secure the solid state drive 94 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 109: ...t any repair before reading and understanding Safety information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the cover...

Page 110: ...the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Locate the optical drive or dummy optical drive See Storage product components on page 19 5 If you are replacing the optical drive disconnect the signal cable and the power cable from the rear of the optical drive Press the release button inward and then slide the optical drive out from the front of ...

Page 111: ...or the optical drive on the system board See System board components on page 23 10 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts rep...

Page 112: ...connect all cables that are connected to the storage product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 46 5 Locate the hot swap hard disk drive backplane See Storage product comp...

Page 113: ...ny on the backplane See Installing or replacing a hot swap hard disk drive on page 86 12 Refer to your note to reconnect the cables to the backplane 13 If you are instructed to return the old hot swap hard disk drive backplane follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appr...

Page 114: ... product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 46 5 Locate the system fans See Storage product components on page 19 6 Disconnect the cable of the system fan from the system fan connector on the system boa...

Page 115: ...nstructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your storage product might look slightly different from the illustrations in this topic The illustrations in the following procedure show the front panel board for 3 5 inch hard disk drives The front panel board is extremely sensitive to ESD Ensure that you read and understand Han...

Page 116: ...ont panel board from the chassis Figure 82 Removing the front panel board 7 Touch the static protective package that contains the new front panel board to any unpainted surface on the outside of the storage product Then take the new front panel board out of the package Note Carefully handle the front panel board by its edges 102 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 117: ...e replacement go to Completing the parts replacement on page 112 Replacing the riser card assembly Attention Do not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 41 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any doc...

Page 118: ...as an Ethernet card installed on the riser card assembly record the cable connections and then disconnect all cables from the card to completely remove the riser card assembly out of the chassis Then remove the PCIe card from the riser card assembly See Removing a PCIe card on page 65 7 Remove the two screws that secure the failing riser card Then remove the failing riser card from the bracket Fig...

Page 119: ...ight down into the chassis until it is fully seated Figure 87 Installing the riser card assembly 12 Reinstall any parts or reconnect any cables that you have removed 13 If you are instructed to return the old riser card assembly follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the ap...

Page 120: ...ay contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace the coin cell battery do the following Note After you replace the coin cell battery you must reset passwords reset system date and time ...

Page 121: ...omplete the replacement go to Completing the parts replacement on page 112 Note After you replace the system board battery you must reset passwords reset system date and time and reconfigure the storage product See Chapter 5 Configuring the storage product on page 31 For service technician only replacing the system board Attention This procedure must be performed only by trained service personnel ...

Page 122: ...age product 2 Prepare your storage product See Removing or extending the storage product from the rack cabinet on page 43 3 Remove the storage product cover See Removing the cover on page 43 4 Remove the cooling shroud See Removing the cooling shroud on page 46 5 Remove the system fans See Replacing a system fan on page 99 6 Record the component locations cable connections and cable routing in the...

Page 123: ...d to remove it out of the chassis Note Carefully handle the system board by the release pin 1 and the lifting handle 2 1 2 Figure 90 Removing the system board 14 Place the old system board on a clean flat and static protective surface Touch the static protective package that contains the new system board to any unpainted surface on the outside of the storage product Then take the new system board ...

Page 124: ...kept as clean as possible 17 Use a cleaning pad to wipe the thermal grease from the heat sinks and the top of the microprocessors Dispose of the cleaning pad after all of the thermal grease is removed 18 Use one of the following methods to apply appropriate amount of thermal grease to the top of the microprocessors in the shape of a cross or a circle as shown Either too much or too less applicatio...

Page 125: ... cover on the old system board do the following 1 Close the microprocessor retainer Close the small handle 1 first and then close the small handle 2 Ensure that the retainer is locked into position and the new microprocessor is securely seated in the socket Note There are two marks on the microprocessor retainer Ensure that you close the small handle marked with first and then close the small hand...

Page 126: ... not open your storage product or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 41 This topic provides instructions on how to reinstall the storage product cover and reconnect cables to your storage product Attention For proper cooling and airflow reinstall the storage product cover before turning on the storage product Operating the stor...

Page 127: ...d component damage connect the power cords last Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives Updating the storage product configuration When you turn on the storage product for the first time after you install remove or replace a device you might need to update the storage...

Page 128: ...nkServer Deployment Manager program see Lenovo ThinkServer Deployment Manager on page 12 To update your system firmware see Updating the firmware on page 40 114 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 129: ...e solved 6 View the system event log to diagnose problems See Viewing the system event log on page 115 7 Turn on the storage product and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Refer to Basic troubleshooting tables on page 116 and follow the instructions for the type of problem you are experiencing If the basic troubleshooting information does not help you re...

Page 130: ...sly loops Make more space available on the hard disk drive The Lenovo ThinkServer Deployment Manager program cannot start the operating system medium Ensure that the operating system medium is supported by the Lenovo ThinkServer Deployment Manager program version your are using For a list of supported operating systems refer to the user guide and compatibility notes for the Lenovo ThinkServer Depl...

Page 131: ...ith the shiny side facing down 2 Ensure that the disc surface is clean and not scratched 3 Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using the product 4 Restart the disc player program 5 Restart the storage product 6 Run any optical drive diagnostic programs if you have 7 Reinstall the optical drive and reconnect cables...

Page 132: ...e or the backplane a Replace the affected backplane signal cable b Replace the affected backplane Multiple hard disk drives fail 1 Ensure that the cable connection is correct See Connecting the cables on page 28 2 Reconnect the power cables 3 Reconnect the signal cables 4 Replace the affected signal cables 5 If you suspect a problem with the backplane replace the affected backplane Memory module p...

Page 133: ...ld check after using the information in this topic Symptom Action All or some keys on the keyboard do not work 1 Ensure that The USB keyboard cable is securely connected to a USB connector on the storage product If the USB keyboard is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the storage product No keys are stuck The USB controller is enabled in the Set...

Page 134: ...connected to a USB hub disconnect the device from the hub and connect it directly to the storage product The device drivers are installed correctly The USB controller is enabled in the Setup Utility program See Using the Setup Utility program on page 31 2 Restart the storage product 3 Replace the USB device 120 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 135: ... Web site go to http www lenovo com support For more information about your storage product documentation see Documentation on page 2 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program Lenovo Storage Web site The Lenovo Storage Web site provides up to date information and services to help you ...

Page 136: ...g information available Machine type and model Serial numbers of your Lenovo hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period P...

Page 137: ...he warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain count...

Page 138: ...124 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

Page 139: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 140: ...hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Lenovo makes no representations or warranties with respect to non Lenovo products Support if any for the...

Page 141: ...battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for ...

Page 142: ...ion Implementation of such remedial measures is a customer responsibility Table 11 Limits for particulates and gases Contaminant Limits Particulate The room air must be continuously filtered with 40 atmospheric dust spot efficiency MERV 9 according to ASHRAE Standard 52 21 Air that enters a data center must be filtered to 99 97 efficiency or greater using high efficiency particulate air HEPA filte...

Page 143: ...marbeitsplätzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices The following information refers to th...

Page 144: ... and industrial environments to provide reasonable protection against interference with licensed communication equipment Lenovo Einsteinova 21 851 01 Bratislava Slovakia Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures German Class A compliance statement Deutschsprachiger EU Hinwei...

Page 145: ...ikation oder des Bundesamtes für Post und Telekommunikation betrieben werden Die Genehmigung wird erteilt wenn keine elektromagnetischen Störungen zu erwarten sind Auszug aus dem EMVG Paragraph 3 Abs 4 Dieses Genehmigungsverfahren ist nach Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung Amtsblatt 14 93 kostenpflichtig Anmerkung Um die Einhaltung des EMVG sicherzustellen sind...

Page 146: ...go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your storage product you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Len...

Page 147: ...ation rules 48 installing 52 removing 54 documentation 2 using 121 E Ethernet connectivity features 9 Ethernet connector Setup Utility program 36 Ethernet status LED 18 exiting Setup Utility program 36 expansion slots features 8 export classification notice 129 F features 7 Lenovo ThinkServer Deployment Manager program 12 firmware updating 40 flashing the BIOS 36 front panel LED 15 locations 15 fr...

Page 148: ...nkServer System Manager software 13 Lenovo ThinkServer System Manager Premium software 13 locations 13 M machine type and model label locations 13 memory features 7 memory module installation rules 48 installing 52 removing 54 memory module installation guidelines 48 microprocessor features 7 installing 74 replacing 78 N Network status LED 15 O optical drive installing or replacing 95 optical modu...

Page 149: ... Utility program 35 static sensitive devices guidelines 42 static sensitive devices handling 42 Storage product components locations 19 storage product configuration updating 113 storage product cover installing 112 storage product package 7 storage product setup road map 5 system board 23 replacing 107 system board components locations 23 system board jumpers locations 25 system date setting 34 s...

Page 150: ...OS 36 updating or recovering the BIOS 36 using documentation 121 passwords 34 Setup Utility program 31 V video subsystem features 9 viewing information Setup Utility program 31 W Web address 1 Web site compatible options 49 working inside the storage product with the power on guidelines 43 136 Lenovo Storage N3310 User Guide and Hardware Maintenance Manual ...

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