Lenovo ThinkCentre 3493 User Manual Download

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These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs

Refer to the

Safety, Warranty, and Setup Guide

that comes with your computer for information about your

warranty type and duration. You must retain your proof of purchase to obtain warranty service.

For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the

Safety, Warranty, and Setup Guide

that comes with

your computer.

Note:

Phone numbers are subject to change without notice. If the number for your country or region is not

provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:
• Machine type and model
• Serial numbers of your hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer
machine type is sold, your computer might be eligible for International Warranty Service, which automatically
entitles you to obtain warranty service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or
on-site service) that is provided in the servicing country. Service centers in certain countries might not be
able to service all models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the
countries where service is available, go to http://support.lenovo.com, click

Product & Service Warranty

and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your
preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at
http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might
apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware,
operating systems, and application programs; network setup and configuration services; upgraded or
extended hardware repair services; and custom installation services. Service availability and service name
might vary by country or region. For more information about these services, go to the Lenovo Web site at:
http://www.lenovo.com

Chapter 11

Getting information, help, and service

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