background image

Using

 

the

 

documentation

 

and

 

diagnostic

 

programs

 

If

 

you

 

experience

 

a

 

problem

 

with

 

your

 

computer,

 

see

 

Chapter

 

7,

 

“Troubleshooting

 

and

 

diagnostics,”

 

on

 

page

 

25.

 

For

 

information

 

on

 

additional

 

resources

 

to

 

help

 

you

 

troubleshoot

 

your

 

computer

 

problem,

 

see

 

“Information

 

resources”

 

on

 

page

 

41.

 

If

 

you

 

suspect

 

a

 

software

 

problem,

 

see

 

the

 

documentation,

 

including

 

README

 

files

 

and

 

online

 

help,

 

that

 

comes

 

with

 

the

 

operating

 

system

 

or

 

application

 

program.

 

Most

 

computers

 

come

 

with

 

a

 

set

 

of

 

diagnostic

 

programs

 

that

 

you

 

can

 

use

 

to

 

help

 

you

 

identify

 

hardware

 

problems.

 

For

 

instructions

 

on

 

using

 

the

 

diagnostic

 

programs,

 

see

 

“Diagnostic

 

programs”

 

on

 

page

 

26.

 

Lenovo

 

maintains

 

pages

 

on

 

the

 

World

 

Wide

 

Web

 

where

 

you

 

can

 

get

 

the

 

latest

 

technical

 

information

 

and

 

download

 

device

 

drivers

 

and

 

updates.

 

To

 

access

 

these

 

pages,

 

go

 

to

 

http://www.lenovo.com/support/

 

and

 

follow

 

the

 

instructions.

 

Calling

 

for

 

service

 

During

 

the

 

warranty

 

period

 

you

 

can

 

get

 

help

 

and

 

information

 

by

 

telephone

 

through

 

the

 

Customer

 

Support

 

Center.

 

These

 

services

 

are

 

available

 

during

 

the

 

warranty

 

period:

 

v

   

Problem

 

determination

 

-

 

Trained

 

personnel

 

are

 

available

 

to

 

assist

 

you

 

with

 

determining

 

a

 

hardware

 

problem

 

and

 

deciding

 

what

 

action

 

is

 

necessary

 

to

 

fix

 

the

 

problem.

 

v

   

Hardware

 

repair

 

-

 

If

 

the

 

problem

 

is

 

caused

 

by

 

hardware

 

under

 

warranty,

 

trained

 

service

 

personnel

 

are

 

available

 

to

 

provide

 

the

 

applicable

 

level

 

of

 

service.

 

v

   

Engineering

 

Change

 

management

 

-

 

There

 

might

 

be

 

changes

 

that

 

are

 

required

 

after

 

a

 

product

 

has

 

been

 

sold.

 

Lenovo

 

or

 

your

 

reseller

 

will

 

make

 

selected

 

Engineering

 

Changes

 

(ECs)

 

available

 

that

 

apply

 

to

 

your

 

hardware.

These

 

items

 

are

 

not

 

covered

 

by

 

the

 

warranty.

 

v

   

Replacement

 

or

 

use

 

of

 

parts

 

not

 

manufactured

 

for

 

or

 

by

 

Lenovo

 

or

 

non-warranted

 

Lenovo

 

parts

 

v

   

Identification

 

of

 

software

 

problem

 

sources

 

v

   

Configuration

 

of

 

BIOS

 

as

 

part

 

of

 

an

 

installation

 

or

 

upgrade

 

v

   

Changes,

 

modifications,

 

or

 

upgrades

 

to

 

device

 

drivers

 

v

   

Installation

 

and

 

maintenance

 

of

 

network

 

operating

 

systems

 

(NOS)

 

v

   

Installation

 

and

 

maintenance

 

of

 

application

 

programs

Refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

that

 

is

 

provided

 

with

 

your

 

computer

 

for

 

a

 

complete

 

explanation

 

of

 

warranty

 

terms.

 

You

 

must

 

retain

 

your

 

proof

 

of

 

purchase

 

to

 

obtain

 

warranty

 

service.

 

For

 

a

 

list

 

of

 

service

 

and

 

support

 

phone

 

numbers

 

for

 

your

 

country

 

or

 

region,

 

go

 

to

 

http://www.lenovo.com/support/

 

and

 

click

 

Support

 

phone

 

list

 

or

 

refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

provided

 

with

 

your

 

computer.

 

Note:

  

Phone

 

numbers

 

are

 

subject

 

to

 

change

 

without

 

notice.

 

If

 

the

 

number

 

for

 

your

 

country

 

or

 

region

 

is

 

not

 

provided,

 

contact

 

your

 

Lenovo

 

reseller

 

or

 

Lenovo

 

marketing

 

representative.

 

If

 

possible,

 

be

 

at

 

your

 

computer

 

when

 

you

 

call.

 

Have

 

the

 

following

 

information

 

available:

 

v

   

Machine

 

type

 

and

 

model

 

 

Chapter

 

9.

 

Getting

 

information,

 

help,

 

and

 

service

 

43

Summary of Contents for ThinkCentre 6393

Page 1: ...ThinkCentre User Guide Machine Types 6393 6394 6395 6396 6397 ...

Page 2: ......

Page 3: ...ThinkCentre User Guide ...

Page 4: ...ed LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administrat...

Page 5: ... Windows PE 15 Adobe Acrobat Reader 16 Chapter 5 Using the Setup Utility 17 Starting the Setup Utility program 17 Viewing and changing settings 17 Changing the language setting for the BIOS 17 Using passwords 17 Password considerations 18 User Password 18 Administrator or Supervisor Password 18 Setting changing and deleting a password 18 Selecting a startup device 18 Selecting a temporary startup ...

Page 6: ...e startup sequence 39 Solving recovery problems 39 Chapter 9 Getting information help and service 41 Information resources 41 Online Books folder 41 ThinkVantage Productivity Center 41 Access Help 42 Safety and Warranty 42 www lenovo com 42 Help and service 42 Using the documentation and diagnostic programs 43 Calling for service 43 Using other services 44 Purchasing additional services 44 Appendi...

Page 7: ...on settings of your computer v Chapter 6 Updating system programs on page 21 provides information about updating POST BIOS and how to recover from a POST BIOS update failure v Chapter 7 Troubleshooting and diagnostics on page 25 provides information about basic troubleshooting and diagnostic tools for your computer v Chapter 8 Recovering software on page 33 provides instructions on how to use the ...

Page 8: ...vi User Guide ...

Page 9: ...Warranty Guide that you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the Safety and Warranty Guide you can obtain one online from the Lenovo Support Web site at http www lenovo com support Lenovo 2005 2008 Portions IBM Corp 2005 1 ...

Page 10: ...2 User Guide ...

Page 11: ...eet Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 inches and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and ligh...

Page 12: ...lly 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace v Avoid the use of extension cords When possible pl...

Page 13: ...have color coded connectors match the color of the cable end with the color of the connector For example match a blue cable end with a blue connector or a red cable end with a red connector Note Depending on your model type your computer might not have all of the connectors that are described in this section 1 Connect the keyboard cable to the Universal Serial Bus USB connector Note Some models wi...

Page 14: ...n about speakers see steps 6 and 7 on page 7 1 Audio line in This connector receives audio signals from an external audio device such as a stereo system 2 Audio line out This connector sends audio signals from the computer to external devices such as powered stereo speakers 3 Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech re...

Page 15: ...t the ac adapter to the ac power source 7 If you have un powered speakers with no ac adapter a Connect the cable that runs between the speakers if necessary On some speakers the cable between the speakers is permanently attached b Connect the speakers to the computer 8 Connect any additional devices that you have Your computer might not have all connectors that are shown Chapter 3 Setting up your ...

Page 16: ...ram starts If your computer does not have a preinstalled operating system go to Installing other operating systems on page 9 If you experience any problems during startup see Chapter 7 Troubleshooting and diagnostics on page 25 For additional help refer to Chapter 9 Getting information help and service on page 41 You can get help and information by telephone through the Customer Support Center Ref...

Page 17: ...further information refer to the safety and warranty information that is provided with your computer Updating your operating system Microsoft makes updates available for various operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only Updates could include securit...

Page 18: ...perating system open the Start menu from the Windows desktop click Shut Down Select Shut Down from the drop down menu and click OK Installing external options For information about installing external options for your computer Refer to Installing external options in the Hardware Installation and Replacement Guide Features This section provides an overview of the computer features and preinstalled ...

Page 19: ...nd Dynamic Host Configuration Protocol DHCP v Wake on LAN v Automatic power on startup v System Management BIOS v Ability to store power on self test POST hardware test results Input output features v 6 USB connectors 2 in front 4 in rear v Ethernet connector v VGA monitor connector v DVI D video connector v Two audio connectors microphone and headphone on front panel v Line In Line Out and Microp...

Page 20: ...n features and other support programs are included Operating systems preinstalled varies by model Note Not all countries or regions have these operating systems v Microsoft Windows Vista Business 32 bit Windows XP Operating systems certified or tested for compatibility1 varies by model Linux Specifications This section lists the physical specifications for your computer 1 The operating systems lis...

Page 21: ... apply At higher altitudes the maximum air temperatures are lower than those specified Humidity non condensing Operating 10 to 80 Non operating 10 to 90 Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 60 Hz Input kilovolt amperes kVA approximate Minimum configuration as s...

Page 22: ...14 User Guide ...

Page 23: ...es system administrators and individual users to migrate a work environment operating system preferences files and folders customized application settings and user accounts from one computer to another System Update System Update is a software program that helps you keep the software on your system current by downloading and installing software packages applications device drivers BIOS flashes and...

Page 24: ...bat Reader Adobe Acrobat Reader is a tool used to view print and search PDF documents See Online Books folder on page 41 for more information about accessing the online books and the Lenovo Web site 16 User Guide ...

Page 25: ... detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To view or change settings see Starting the Setup Utility program When working with the Setup Utility program menu you must use the keyboard The keys used to perform various tasks are displayed...

Page 26: ...dministrator Password is set it deters unauthorized persons from changing configuration settings If you are responsible for maintaining the settings of several computers you might want to set an Administrator Password After you set an Administrator Password a password prompt is displayed each time you try to access the Setup Utility program If both the user and administrator passwords are set you ...

Page 27: ...ome systems the term startup is used instead of boot To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 17 2 Select Boot 3 Select Boot Sequence See the information displayed on the right side of the screen 4 Select the devices for the boot sequence 5 Select Exit from the Setup Utilit...

Page 28: ...20 User Guide ...

Page 29: ...ite at http www lenovo com Instructions for using the POST BIOS updates are available in a txt file that is included with the update files For most models you can download either an update program to create a system program update flash diskette or an update program that can be run from the operating system Note You can download a self starting bootable CD image known as an iso image of the diagno...

Page 30: ... the txt file that contains the installation instructions for the flash BIOS update flash from the operating system version 3 Print these instructions This is very important because they are not on the screen after the download begins 4 From your browser click Back to return to the list of files Carefully follow the printed instructions to download extract and install the update Recovering from a ...

Page 31: ...and turn on the computer and the monitor 10 The recovery session will take two to three minutes After the update session is completed there will be no video and the system will automatically reboot Remove the diskette from the diskette drive 11 Repeat steps 2 through 5 12 Replace the Clear CMOS Recovery jumper to its original position 13 Close the computer cover and reconnect any cables that were ...

Page 32: ...24 User Guide ...

Page 33: ...he computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast controls are set correctly v The voltage is set to the correct setting for your country v The monitor signal cable is securely connected to the monitor and to the monitor connector on the computer Note If your computer has two monitor conn...

Page 34: ...the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The computer beeps multiple times before the operating system starts Verify that no keys are stuck down If you cannot correct the problem have the computer serviced Refer to the safety and warranty information that is provided with your computer for a list of service and supp...

Page 35: ...d runs independently of the Windows operating system Use PC Doctor for DOS if you are unable to start the Windows operating system or if PC Doctor for Windows has not been successful in isolating a possible problem You can run PC Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create You can also run PC Doctor for DOS from the Rescue and Recovery workspace Note Be sure t...

Page 36: ...ttes that you created use the following procedure 1 Make sure your computer is turned off 2 If you are running diagnostics from diskettes using a USB diskette drive plug in the USB device 3 Insert the CD into the optical drive or the first diagnostic diskette into the diskette drive 4 Restart the computer Note If the diagnostic program does not start the optical drive or diskette drive has not bee...

Page 37: ... 2 Repeatedly press and release the F11 key as you turn on the computer 3 When you hear beeps or see a logo screen stop pressing the F11 key The Rescue and Recovery workspace opens 4 From the Rescue and Recovery workspace select Diagnose hardware 5 The diagnostic program opens automatically Select the diagnostic test you want to run Press the F1 key for additional help 6 Follow the instructions on...

Page 38: ...retainer ring 1 to the unlocked position to remove the ball 4 Place your hand over the retainer ring and ball 2 and then turn the mouse right side up so that the retainer ring and ball fall out into your hand 5 Wash the ball in warm soapy water then dry it with a clean cloth 6 Blow air carefully into the ball cage 4 to dislodge dust and lint 7 Look for a build up of dirt on the plastic rollers 3 i...

Page 39: ...ight be remaining on the rollers 10 Replace the ball and the retainer ring Twist the retainer ring to the locked position 11 Reconnect the mouse cable to the computer 12 Turn your computer back on Chapter 7 Troubleshooting and diagnostics 31 ...

Page 40: ...32 User Guide ...

Page 41: ...of the hard disk to the same state as when the computer was originally shipped from the factory Product Recovery discs are useful if you transfer the computer to another area sell the computer recycle the computer or as a last resort put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create a set of Product Recover...

Page 42: ... click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted Note After restoring your hard disk to the original factory content you might have to reinstall some software or drivers See Using the Rescue and Recovery workspace on page 35 for details To use Product Recovery discs on Windows Vista do the following Attention When you res...

Page 43: ... enables you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your hard disk or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk and transfer them to a network drive or other recordable media such as a USB har...

Page 44: ...d disk from a Rescue and Recovery backup or to restore your hard drive to the factory contents click Restore your system then follow the instructions on the screen v For information about other features of the Rescue and Recovery workspace click Help Notes 1 After restoring a hard disk to the original factory contents you might have to reinstall device drivers for some devices See Recovering or in...

Page 45: ...om that drive When the rescue media starts the Rescue and Recovery workspace opens Help for each feature is available from the Rescue and Recovery workspace If your rescue media fails to start you might not have your rescue device CD drive DVD drive or USB device set correctly in your BIOS startup sequence For more information see Setting a rescue device in the startup sequence on page 39 Creating...

Page 46: ... devices The latest device drivers for factory installed devices also are available on the World Wide Web at http www lenovo com think support To reinstall a device driver for a factory installed device do the following 1 Start your computer and operating system 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk 3 Open the C SWTOOLS folder 4 Open the DRIVERS...

Page 47: ...ing the Setup Utility on page 17 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment you can v Use your rescue media CD DVD or USB hard disk to start the Rescue and Recovery workspace See Creating and using rescue media on page 36 for details v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file ...

Page 48: ...40 User Guide ...

Page 49: ...site at http www lenovo com Notes 1 These publications are in Portable Document Format PDF format which requires Adobe Acrobat Reader to be installed If Adobe Acrobat Reader has not yet been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation 2 The publications that are preinstalled on your comp...

Page 50: ...and understand all safety information before using this product www lenovo com The Lenovo Web site www lenovo com provides information and services to help you buy upgrade and maintain your computer You can access up to date information for your computer on the Lenovo Web site From the www lenovo com Web site you can also v Shop for Desktop and notebook computers Monitors Projectors Upgrades and a...

Page 51: ...ranty trained service personnel are available to provide the applicable level of service v Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs available that apply to your hardware These items are not covered by the warranty v Replacement or use of parts not manufactured for or by Le...

Page 52: ... particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions r...

Page 53: ...one it is just like specifying a parameter of 0 Example ATH ENTER Basic AT commands In the following listings all default settings are printed in bold text Command Function A Manually answer incoming call A Repeat last command executed Do not precede A with AT or follow with ENTER D_ 0 9 A D and L last number redial P pulse dialing Note Pulse dialing is not supported for Australia New Zealand Norw...

Page 54: ...turn to Data Mode O1 Return to Data Mode and initiate an equalizer retrain P Set Pulse dial as default Q_ Q0 Modem sends responses Sr Read and display value in register r Sr n Set register r to value n n 0 255 T Set Tone Dial as default V_ V0 Numeric responses V1 Word responses W_ W0 Report DTE speed only W1 Report line speed error correction protocol and DTE speed W2 Report DCE speed only X_ X0 H...

Page 55: ...S CTS and XON XOFF flow control M_ M0 Asynchronous operation P_ P0 US setting for off hook to on hook ratio P1 UK and Hong Kong off hook to on hook ratio P2 Same as P0 setting but at 20 pulses per minute P3 Same as P1 setting but at 20 pulses per minute R_ R0 Reserved R1 CTS operates per flow control requirements S_ S0 Force DSR Signal High ON S1 DSR off in command mode on in on line mode T_ T0 En...

Page 56: ...l 103 and 69 Bell 212 Parameter b specifies automode operations where 0 automode disabled 1 automode enabled with V 8 V 32 Annex A Parameter c specifies the minimum connection data rate 300 56000 Parameter d specifies the maximum connection rate 300 56000 Parameter e specifies the codec type 0 Law and 1 A Law Parameter f specifies robbed bit signaling detection 0 detection disabled 1 detection ena...

Page 57: ... Set the polled station identification FCIG Report the polled station identification FCR Capability to receive FCR Capability to receive FCSI Report the called station ID FDCC DCE capabilities parameters FDCS Report current session FDCS Current session results FDIS Report remote capabilities FDIS Current sessions parameters FDR Begin or continue phase C receive data FDT Data transmission FDTC Repo...

Page 58: ...ufacturer REV Identify Revision Level TL Audio output transmit level VBQ Query Buffer Size VBS Bits per sample ADPCM or PCM VBT Beep Tone Timer VCI Identify Compression Method VLS Voice line select VRA Ringback goes away timer VRN Ringback never came timer VRX Voice Receive Mode VSDB Silence deletion tuner VSK Buffer skid setting VSP Silence detection period VSR Sampling rate selection VSS Silence...

Page 59: ...s not have Taxsignal switched OFF modem function may be impaired The impairment may be resolved by a filter with the following specifications Telekom PTT SCR BE Taximpulssperrfilter 12kHz PTT Art 444 112 7 Bakom 93 0291 Z N Appendix A Manual modem commands 51 ...

Page 60: ...52 User Guide ...

Page 61: ...herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The infor...

Page 62: ...on Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Rescue and Recovery ThinkCentre ThinkVantage The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM Wake on LAN Microsoft and Windows are trademarks of ...

Page 63: ...D image 27 product recovery disc 33 customer support center 43 D deleting password 18 device drivers installing 38 recovering 38 diagnostic CD image 9 28 creating 27 diskettes 9 27 28 creating 27 PC Doctor for DOS 26 27 PC Doctor for Windows 26 27 PC Doctor for Windows PE 26 29 programs 26 Rescue and Recovery workspace 28 29 running diskettes 28 running CD image 28 diagnostics 25 diagnostics progr...

Page 64: ...isor 18 user 18 passwords using 17 physical specifications 12 power Advanced Configuration and Power Interface ACPI support 12 features 12 turning off computer 10 turning on computer 8 power on self test POST 21 product recovery disc creating 33 productivity center ThinkVantage 41 programs updating system 21 purchasing additional services 44 R recovering device drivers 38 from a POST BIOS update f...

Page 65: ... 25 troubleshooting basic 25 turning on power 8 U updating flashing BIOS 21 antivirus software 10 operating system 9 system programs 21 updating flashing BIOS 22 user password 18 using diagnostic programs 43 documentation 43 other services 44 passwords 17 recovery repair diskette creating and using 37 rescue media creating and 36 Setup Utility 17 utility program starting 17 V video subsystem 10 vi...

Page 66: ...58 User Guide ...

Page 67: ......

Page 68: ...Part Number 45C6870 Printed in USA 1P P N 45C6870 ...

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