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Chapter
4.
Getting
information,
help,
and
service
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
IBM
products,
you
will
find
a
wide
variety
of
sources
available
from
IBM
to
assist
you.
This
section
contains
information
about
where
to
go
for
additional
information
about
IBM
and
IBM
products,
what
to
do
if
you
experience
a
problem
with
your
computer,
and
whom
to
call
for
service
should
it
be
necessary.
Getting
information
Information
about
your
computer
and
preinstalled
software,
if
any,
is
available
in
the
documentation
that
comes
with
your
computer.
That
documentation
includes
printed
books,
online
books,
README
files,
and
help
files.
In
addition,
information
about
IBM
products
is
available
on
the
World
Wide
Web.
On
the
World
Wide
Web,
the
Web
site
has
up-to-date
information
about
Personal
Computer
products
and
support.
The
address
for
the
Personal
Computing
home
page
is
http://www.ibm.com/pc/.
You
can
find
support
information
for
your
products,
including
supported
options,
at
http://www.ibm.com/pc/support/.
You
can
order
publications
through
the
IBM
Publications
Ordering
System
at
http://www.elink.ibmlink.ibm.com/public/applications/publications/
cgibin/pbi.cgi.
Getting
help
and
service
If
you
have
a
problem
with
your
computer,
you
will
find
a
wide
variety
of
sources
available
to
help
you.
Using
the
documentation
and
diagnostic
programs
Many
computer
problems
can
be
solved
without
outside
assistance.
If
you
experience
a
problem
with
your
computer,
the
first
place
to
start
is
the
troubleshooting
information
in
your
computer
documentation.
If
you
suspect
a
software
problem,
see
the
documentation,
including
README
files
and
online
help,
that
comes
with
the
operating
system
or
application
program.
Most
computers
and
servers
come
with
a
set
of
diagnostic
programs
that
you
can
use
to
help
you
identify
hardware
problems.
See
the
troubleshooting
information
in
your
computer
documentation
for
instructions
on
using
the
diagnostic
programs.
©
Copyright
IBM
Corp.
2005
19
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