The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
IBM
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
http://www.ibm.com/pc/support/
and
follow
the
instructions.
Calling
for
service
If
you
have
tried
to
correct
the
problem
yourself
and
still
need
help,
during
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Support
Center.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
IBM
or
your
reseller,
if
authorized
by
IBM,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
non-IBM
parts
or
nonwarranted
IBM
parts.
All
warranted
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
software
problem
sources.
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade.
v
Changes,
modifications,
or
upgrades
to
device
drivers.
v
Installation
and
maintenance
of
network
operating
systems
(NOS).
v
Installation
and
maintenance
of
application
programs.
Refer
to
your
Statement
of
Limited
Warranty
for
a
full
explanation
of
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
In
the
U.S.
and
Canada,
these
services
are
available
24
hours
a
day,
7
days
a
week.
In
the
U.K.,
these
services
are
available
Monday
through
Friday,
from
9:00
a.m.
to
6:00
p.m.
Note:
Response
times
vary;
may
exclude
some
holidays.
If
possible,
be
at
your
computer
when
you
call.
Please
have
the
following
information
ready:
v
Machine
type
and
model
v
Serial
numbers
of
your
IBM
hardware
products
20
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