Chapter 6. Obtain Product Information and Help
This chapter provides an index of information resources related to Lenovo products. If you need help,
services, tech support, or detailed information on Lenovo products, you can use this chapter to find it. This
chapter includes the following information:
1. How to quickly learn to use the distinctive functions of the Lenovo computer you purchased.
2. How to install the drivers for various components.
3. How to obtain more information about Lenovo products.
4. The measures you should take to address problems you may encounter when using Lenovo computer
products.
5. Who to contact when you need services or tech support.
Product Information Resources
Resources
Contents
Usage Method
Factory code
This code can be obtained in two
ways:
• The factory code is provided in
the packing list (this code shall
prevail).
• The factory code is provided
on the label affixed on the
case.
The factory code is a unique identification code for
Lenovo computer products. The code must be used to
download the necessary drivers and access services
provided by Lenovo.
Instructions manual
Quick reference
You can find help information and functional descriptions
for different components in the instructions manual.
Company website information
• Go to
and complete one-
time registration, using the factory code (case serial
number) to verify your user ID.
• We invite you to frequently check the service support
page on the Lenovo website to find the latest
information and software. You can find more
information in the Security and Warranty Guide.
• Go to the
service support
page to find the smart chatbot. Or, you can submit
questions through the Lenovo questions board,
technical forum, or by email and our engineers will
reply as soon as possible.
• You can also access the online repair function through
the service support page on the Lenovo website. Our
engineers will quickly contact you and respond to your
repair request.
Notes:
•
Data backup:
You are responsible for the security of your data. During routine use and before you accept
services, you must promptly back up your important information to prevent data loss. Lenovo and its
authorized service providers shall not assume responsibility for loss or damage of any data, programs, or
removable storage media.
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