Before checking problems with the computer, determine whether the damage is covered under the warranty
by referring to the following list:
The following are not covered under warranty:
• LCD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
• Damage caused by liquid spilled into the system
• Damage caused by the improper insertion of a PC card or the installation of an incompatible card
• Improper disc insertion or use of an optical drive
• Fuses blown by attachment of a nonsupported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard
• Use of an incorrect ac power adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:
• Missing parts might be a symptom of unauthorized service or modification.
• Check for obvious damage to a hard disk drive. If the spindle of a hard disk drive becomes noisy, the hard
disk drive might have been dropped or subject to excessive force.
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook
computers.
Note:
The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products,
prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1. Identify the failing symptoms in as much detail as possible.
2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the
operation.
Lenovo
Solution
Center
The
Lenovo
Solution
Center
program
enables
you
to
troubleshoot
and
resolve
computer
problems.
It
combines
diagnostic
tests,
system
information
collection,
security
status,
and
support
information,
along
with
hints
and
tips
for
maximum
system
performance.
To
run
the
Lenovo
Solution
Center
program,
go
to
Control
Panel
and
click
System
and
Security
➙
Lenovo
-
System
Health
and
Diagnostics
,
and
then
follow
the
instructions
on
the
screen.
For
more
information
about
the
Lenovo
Solution
Center
program,
refer
to
the
help
information
system
of
the
program.
Quick
test
programs
Run
the
following
quick
test
programs
to
troubleshoot
and
resolve
computer
problems,
especially
when
the
computer
does
not
have
the
Lenovo
Solution
Center
program
installed.
Lenovo
provides
the
following
quick
test
programs:
•
Lenovo Hard Drive Quick Test
•
Lenovo Memory Quick Test
•
Lenovo Wireless Quick Test
24
ThinkPad E460 and E465 Hardware Maintenance Manual
