Chapter 2. Important service information
This chapter presents following important service information that applies to all machine types supported by
this manual:
•
“Strategy for replacing FRUs” on page 30
–
“Strategy for replacing a hard disk drive” on page 30
–
“Important notice for replacing a system board” on page 30
–
“How to use error message” on page 30
•
“Strategy for replacing FRUs for CTO, CMV, and GAV” on page 31
–
“Product definition” on page 31
–
“FRU identification for CTO, CMV, and GAV products” on page 31
Important:
BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the
customer support site
http://www.lenovo.com/support
System Disassembly/Reassembly videos that show the FRU removals or replacements
for the Lenovo
®
authorized service technicians are available in the following support site:
http://www.lenovoservicetraining.com/ion/
Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in
obtaining or installing any software fixes, drivers, and BIOS downloads.
Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download
information.
Customers in other countries can contact their Customer Support Centers at
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4HWSE3
© Copyright Lenovo 2009, 2010
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