Lenovo ThinkPad P52, User Manual

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Page 2: ... this User Guide To get all the latest documents go to https support lenovo com Depending on the version of operating systems some user interface instructions might not be applicable to your computer Second Edition April 2019 Copyright Lenovo 2019 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or dis...

Page 3: ...17 Using the multi touch screen 18 Using the special keys 20 Using the ThinkPad pointing device 22 ThinkPad pointing device overview 22 Using the TrackPoint pointing device 23 Using the trackpad with buttons 24 Using the trackpad touch gestures 25 Customizing the ThinkPad pointing device 25 Replacing the cap on the pointing stick 26 Power management 26 Using the ac power adapter 26 Using the batte...

Page 4: ...roblems 91 ac power adapter problem 92 Power problems 92 Power button problem 92 Boot problems 93 Sleep and hibernation problems 93 Hard disk drive problems 94 Solid state drive problem 94 Software problem 94 USB problem 95 Chapter 9 Recovery information 97 Resetting your computer 97 Using advanced startup options 97 Recovering your operating system if Windows 10 fails to start 97 Creating and usi...

Page 5: ...Appendix F Notices 147 Appendix G Trademarks 149 Copyright Lenovo 2019 iii ...

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Page 7: ...his information includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the b...

Page 8: ...ck keep liquids away from your computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfer...

Page 9: ...from your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Suppo...

Page 10: ...Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when i...

Page 11: ...tor terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical conta...

Page 12: ...replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equip...

Page 13: ...ttery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at roo...

Page 14: ... harmful substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See https www dtsc ca gov hazardouswaste perchlorate xii P52 User Guide ...

Page 15: ...ate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is ...

Page 16: ...r until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach...

Page 17: ...earphone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characte...

Page 18: ...de of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xvi P52 User Guide ...

Page 19: ... overview This chapter provides basic information to help you get familiar with your computer Computer controls connectors and indicators This section introduces hardware features of the computer Copyright Lenovo 2019 1 ...

Page 20: ...crophones 4 Conventional camera with ThinkShutter lens cover available on some models 5 Power button 6 Numeric keypad 7 Fingerprint reader 8 NFC label available on some models 9 Trackpad with buttons 10 TrackPoint buttons 11 TrackPoint pointing stick 12 Speakers 13 Multi touch screen available on some models 2 P52 User Guide ...

Page 21: ... down If your computer is unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops responding on page 80 You also can define what the power button does For example by pressing the power button you can turn off the computer or put the computer to sleep or hibernation mode To change what the p...

Page 22: ...s 2 Always On USB 3 1 connector Gen 1 By default the Always On USB 3 1 connector Gen 1 enables you to charge the USB compatible devices in the following situations When your computer is on or in sleep mode When your computer is off or in hibernation mode but connected to ac power Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connect...

Page 23: ... the USB 3 1 connectors to connect USB compatible devices such as a USB keyboard USB mouse USB storage device or USB printer Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 3 Mini DisplayPort connector The Mini DisplayPort connector enables you to connect your computer to a compatible projector external mon...

Page 24: ...k LAN DANGER To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two network status indicators When the green indicator is on the computer is connected to a LAN When the yellow indicator blinks data is being transmitted Note If the computer is connected to a dock use t...

Page 25: ...circulate in the computer to ensure proper cooling especially the cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers 2 Keyboard drainage holes If you accidentally spill water or drink over the keyboard the keyboard drainage holes can help drain out liquid from your computer 3 Removable battery You can use the computer with battery pow...

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Page 27: ...you can use the numeric keypad to type numbers 4 Fingerprint reader indicator This indicator shows the status of fingerprint reader For more information see Using the fingerprint reader on page 52 5 Caps Lock indicator When this indicator is on you can type uppercase letters by directly pressing the letter keys 6 Microphone mute indicator When this indicator is on the microphones are muted 7 Fn Lo...

Page 28: ...mportant product information This section provides information to help you locate the following Machine type and model information FCC ID and IC Certification information Windows operating systems information Machine type and model information When you contact Lenovo for help the machine type and model information helps the technicians to identify your computer and provide faster service The follo...

Page 29: ...e the actual FCC ID and IC certification number is affixed to the wireless WAN module 1 installed in the computer To view the FCC ID and IC certification number you must remove the keyboard For instructions see Replacing the keyboard on page 113 Note For the user installable wireless module ensure that you use only a Lenovo authorized wireless module specifically tested for this computer model Oth...

Page 30: ...rmware Whenever a Windows 10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation In some cases an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights Computer features The computer features introduced in this topic cover various models Some computer features mi...

Page 31: ... on some models with the infrared camera Fingerprint reader Password Security lock slot Trusted Platform Module TPM available on some models Wireless features Bluetooth Global Positioning System GPS satellite receiver available on models with the wireless WAN card NFC available on some models Wireless LAN Wireless WAN available on some models Others Conventional camera or infrared camera available...

Page 32: ... Operating environment Maximum altitude without pressurization 3048 m 10 000 ft Temperature At altitudes up to 2438 m 8000 ft Operating 5 C to 35 C 41 F to 95 F Storage and transportation 5 C to 43 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery its temperature must be at least 10 C ...

Page 33: ...ms are subject to change without notice To learn more about the programs and other computing solutions offered by Lenovo go to https support lenovo com Hotkey Features Integration This software enables F1 F12 special keys and buttons on your computer For example when the microphone mute key or button is pressed the microphone state switches between mute and unmute The mute state indicator is displ...

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Page 35: ...ating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your computer To access the Windows help information system click the Start button to open the Start menu and then click Get Help Additionally you can use the Cortana personal assistant to search for help apps files settings and so on How ...

Page 36: ...is getting slower What should I do Follow the General tips for preventing problems on page 79 Diagnose problems yourself by using the preinstalled diagnostic software See Diagnosing problems on page 79 Check for recovery solutions in Chapter 9 Recovery information on page 97 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when...

Page 37: ...ts pages and photos Touch Drag an item to the location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Swipe in ...

Page 38: ...ps on using the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the screen Regularly calibrate the accuracy of the finger input to avoid a discrepancy Tips on cle...

Page 39: ... in the Keyboard Properties window Mute or unmute the speakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the speaker volume Increase the speaker volume Mute or unmute the microphones Darken the computer display Brighten the computer display Manage external displays Enable or disable the built i...

Page 40: ...to sleep mode To wake up the computer press the Fn key or the power button Fn Left arrow key This key combination has the same function as the Home key Fn Right arrow key This key combination has the same function as the End key Using the ThinkPad pointing device This section provides information about using the ThinkPad pointing device ThinkPad pointing device overview The ThinkPad pointing devic...

Page 41: ...e 25 Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following components 1 Pointing stick 2 Left click button primary click button 3 Right click button secondary click button 4 Middle button Chapter 2 Using your computer 23 ...

Page 42: ...eft click Press the left click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and hold the dotted middle button 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Using the trackpad with buttons The trackpad with buttons consists of t...

Page 43: ...nywhere on the trackpad with one finger to select or open an item Two finger tap Tap anywhere on the trackpad with two fingers to display a shortcut menu Two finger scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction This action enables you to scroll through the document Web site or apps Two finger zoom out Put two fingers on the trackpad and move them clos...

Page 44: ... power and battery power to achieve the best balance between performance and power management Using the ac power adapter The power to run your computer can come either from the battery or from ac power While you use ac power the battery charges automatically Your computer comes with an ac power adapter and a power cord ac power adapter Converts ac power for notebook computer use Power cord Connect...

Page 45: ...to predict how long a battery charge lasts There are two main factors How much energy is stored in the battery when you begin to work The way you use your computer for example How often you access the storage drive How bright you make the computer display How often you use the wireless feature Charging the battery When you find that the remaining battery power is low charge your battery or replace...

Page 46: ...r computer wakes up your work is restored within seconds To put your computer to sleep mode open the Start menu click Power and then click Sleep Hibernation mode By using this mode you can turn off your computer completely without saving files or exiting any programs that are running When the computer enters hibernation mode all open programs folders and files are saved to the storage drive and th...

Page 47: ... geographic area such as an office building or a house Devices based on the 802 11 standards can connect to this type of network Your computer comes with a built in wireless network card to help you establish wireless connections and monitor the connection status To establish a wireless LAN connection do the following 1 Turn on the wireless feature See Using the special keys on page 20 2 Click the...

Page 48: ...to an angle of slightly more than 90 degrees Place your computer away from concrete or brick walls that might dampen cellular signals Best reception is available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windo...

Page 49: ...stablish the radio communications between your computer and another NFC enabled device over a few centimeters or inches This section provides instructions on how to pair your computer with an NFC device For more information about data transfer see the documentation of the NFC device Attention Before handling the NFC card touch a metal table or a grounded metal object Otherwise the card might get d...

Page 50: ...own Align the shorter edge of the smartphone with the horizontal extension line for the center of the NFC label 2 Slowly move the smartphone a distance within 5 cm 1 97 inches to the direction of the computer display Then hold the smartphone for seconds until you are prompted that the smartphone has been successfully detected Using the Airplane mode If the Airplane mode is enabled all wireless fea...

Page 51: ...er models To help protect against hearing loss the feature limits the computer s maximum wide band true RMS output voltage to 130 mV when a headset or headphone is connected To change the setting do the following 1 Go to Control Panel and view by Large icons 2 Click SmartAudio In the window displayed click the Disable Headphone Limiter icon Then follow the on screen instructions Using the cameras ...

Page 52: ...e infrared camera The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication After setting the infrared camera for face authentication you can unlock your computer by scanning your face instead of using a password The infrared camera has the following components 1 3 Infrared light emitting diode LED The infrared LED emits infrared light Norm...

Page 53: ...lot Supported SD card type The SD card slot on your computer only supports the following SD cards Note Your computer does not support the content protection for recordable media CPRM feature for the SD card Secure Digital SD card Secure Digital eXtended Capacity SDXC USH 1 card Secure Digital High Capacity SDHC USH 1 card Supported smart card type You can use smart cards for authentication data st...

Page 54: ...smart card Attention Before removing a card stop the card first Otherwise data on the card might get corrupted or lost When transferring data to or from an SD card or a smart card do not put your computer to sleep or hibernation mode before the data transfer is completed otherwise your data might get damaged Do not remove a card when the computer is in sleep mode or hibernation mode Otherwise the ...

Page 55: ...ck Display settings Detect Connecting a wireless display Note To use a wireless display ensure that both your computer and the external display support the Miracast feature Do one of the following Open the Start menu and then click Settings Devices Connected devices Add a device Click the action center icon in the Windows notification area Click Connect Select the wireless display and follow the i...

Page 56: ...se on an airplane or automobile If you carry an ac power adapter detach the ac cord from it to avoid damaging the cord Travel tips on airplanes If you carry your computer onto an airplane observe the following tips Be careful about the seat in front of you on airplanes Angle your computer display so that it does not get caught when the person in front of you leans back When taking off remember to ...

Page 57: ...computer accessories ThinkPad Thunderbolt 3 Workstation Dock overview 1 Status indicator The indicator in the ThinkPad logo shows the status of the dock The indicator is solid on when the dock is on in normal mode 2 Audio connector Connect headphones or a headset with a 3 5 mm 0 14 inch 4 pole plug 3 USB C connectors Thunderbolt 3 compatible The USB C connectors on your dock support both the USB T...

Page 58: ...er power button The indicator in the power button shows the dock status and computer status Off The dock is off the computer is off or the computer is in hibernation mode White The computer is on White and blinks slowly The computer is in sleep mode Amber The dock is on 3 8 USB 3 1 connector Gen 2 With greater data transfer rate and faster charging speed the USB 3 1 connector Gen 2 is used to conn...

Page 59: ...cords to the ac power adapters 3a and 3b 4 Connect the ac power adapters to the power connectors of the dock 4a and 4b 5 Connect the power cords to electrical outlets 5a and 5b Before you use the dock with the computer download and install the latest dock driver at https www lenovo com support docks Guidelines on connecting multiple external displays You can connect multiple external displays to t...

Page 60: ... connector and HDMI connector as shown cannot work at the same time Only the external display connected to the DisplayPort connector is on when you connect two external displays to the two connectors 42 P52 User Guide ...

Page 61: ...y Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on t...

Page 62: ...e you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Scre...

Page 63: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 64: ...ormance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at https www lenovo com accessories Explore your options for docking solutions and external products that provide the ...

Page 65: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 67: ...rrect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unaut...

Page 68: ...s more than seven characters you cannot access the drive Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant storage drive and a TCG Opal management software program are installed and the TCG Opal management software program is activated the hard disk password is not available ...

Page 69: ...s refer to the following tips to enhance security Set a power on password as well as a hard disk password For security a longer password is recommended The hard disk drive built into your computer can be protected by UEFI BIOS To provide reliable security use the security chip and a security program with the Trusted Platform Module TPM management feature See Setting the security chip on page 52 If...

Page 70: ...ty Security Chip by using the directional keys 3 Press Enter The Security Chip submenu opens 4 Move to an item you want to set by using the directional keys When the item is highlighted press Enter 5 Set other items that you want to set 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Notes Ensure that the supervisor password has been set i...

Page 71: ... following 1 Turn off and then turn on the computer 2 When prompted scan your finger on the fingerprint reader 3 Enter your power on password hard disk password or both as required The connection is created When you start the computer again you can use your fingerprints to log in to the computer with no need to enter your Windows password power on password and hard disk password To change the sett...

Page 72: ...y the Recycle Bin Format your storage drive using the software to initialize it Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use ...

Page 73: ...d access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software up...

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Page 75: ...the ThinkPad Setup program on page 59 5 Select Startup Boot to display the Boot Priority Order submenu 6 Select the drive that contains the operating system installation program for example USB HDD Then press Esc 7 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 8 Follow the on screen instructions to install th...

Page 76: ...t eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following 1 Go to https support lenovo com 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers u...

Page 77: ...s that are protected by the supervisor password 2 Use the arrow keys to select a tab or use the arrow keys to locate an item and press Enter to select it Then the supported submenu is displayed 3 Default values are in boldface Set the value of an item by doing one of the following Press F6 to change to a higher value Press F5 to change to a lower value 4 Press the Esc key to exit the submenu and r...

Page 78: ...r or hardware component you might be informed to update the UEFI BIOS You can update the UEFI BIOS by starting your computer from a flash update disc or a flash update program running in the Windows environment The requirements for flash update are as follows The computer must be started over LAN The computer must be engaged in the Preboot eXecution Environment PXE A network management program mus...

Page 79: ...sources Notes The magic packet type Wake on LAN requires that the ac power is attached The Wake on LAN feature does not work when the hard disk password is set Wake On LAN from Dock Values Disabled Enabled Description Enable or disable the Wake On LAN from Dock feature when the ThinkPad USB C Dock or ThinkPad Thunderbolt 3 Workstation Dock is attached Note The Wake on LAN from Dock feature does no...

Page 80: ...able or disable the MAC Address Pass Through function when a dock is attached If you select Enabled the dock Ethernet will use the same MAC address as the internal Ethernet LAN If you select Disabled the dock Ethernet uses its own MAC address USB USB UEFI BIOS Support Values Disabled Enabled Description Enable or disable the boot support for USB storage devices Always On USB Values Disabled Enable...

Page 81: ... time External Display refers to an external display attached to the USB Type C connector or HDMI connector on ThinkPad If multiple displays are attached the boot screen appears on the first recognized one Note This option is available on the Discrete Graphics mode ThinkPad LCD corresponds to the display of your computer USB Type C corresponds to the USB Type C connector on your computer or a dock...

Page 82: ... Description Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Power On with AC Attach Values Disabled Enabled Description Enable or disable a feature that turns on the computer when the ac power adapter is attached 8254 Timer Clock Gating Values Auto Disabled Descripti...

Page 83: ...threads within a microprocessor Disable This selection enables only one thread within each execution core unit Thunderbolt TM 3 Thunderbolt BIOS Assist Mode Values Disabled Enabled Description Enable or disable the Thunderbolt BIOS Assist mode If you select Enabled Thunderbolt ports are controlled by the BIOS instead of the operating system power consumption is increased and wake from Modern Stand...

Page 84: ...ndow press Enter during the power on self test POST USB Key Provisioning Values Disabled Enabled Description This option enables or disables USB key provisioning CIRA Timeout Values 0 255 Description Set the timeout option for the CIRA connection to be established Selectable values are from 0 to 255 If you select 0 use 60 seconds as the default timeout value If you select 255 the waiting time for ...

Page 85: ...o use this function a supervisor password must be set Password Count Exceeded Error Values Disabled Enabled Description Enable this option to display the POST 0199 error message when you enter a wrong supervisor password more than three times Set Minimum Length Values Disabled x characters 4 x 12 Description Specify a minimum length for power on passwords and hard disk passwords If a supervisor pa...

Page 86: ...ter Description Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state As a result any power on security features previously enabled will not work until they are re enabled in the fingerprint software Security Chip Security Chip Type Values TPM 2 0 Description You can use a discrete TPM chip with TPM 2 0 mode Security Chip...

Page 87: ...ion you can protect your computer against attacks from such viruses and worms If the option is enabled but you find that a program does not run properly disable this option first and then reset the settings Virtualization Intel R Virtualization Technology Values Disabled Enabled Description If this option is enabled a Virtual Machine Monitor VMM can utilize the additional hardware capabilities pro...

Page 88: ...ues Disabled Enabled Description When this option is enabled removing any internal storage device when your computer is in sleep mode will be detected If you remove the internal storage device while the computer is in sleep mode the computer will shut down when you wake it up and any unsaved data will be lost Anti Theft Computrace Module Activation Values Disabled Enabled Permanently Disabled Desc...

Page 89: ...ll your own keys and certificates Intel R SGX Intel R SGX Control Values Disabled Enabled Software Controlled Description Enable or disable the Intel Software Guard Extensions SGX function If you select Software Controlled SGX will be controlled by SGX application for UEFI boot operating system Change Owner EPOCH Description Change Owner EPOCH to a random value Use this option to clear SGX user da...

Page 90: ...sable this option the To interrupt normal startup press Enter message will not be displayed during the POST Boot Device List F12 Option Values Disabled Enabled Description If you enable this option you can open the Boot Menu window by continuously pressing F12 when the computer is powered on Boot Order Lock Values Disabled Enabled Description Enable this option to lock the boot device priority ord...

Page 91: ...t PXE technology makes the computer more manageable by enabling the computer to start from a server Your computer supports the personal computer functions that PXE requires For example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can tu...

Page 92: ...ram 2 Select Config Network The Network submenu is displayed 3 Select a corresponding option for the Wake on LAN feature 4 Press F10 to save the settings and exit Defining a Network Boot sequence When the computer wakes on LAN the computer boots from the device as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the follow...

Page 93: ...be reconstructed Storage drive requirements for RAID levels Your computer supports the following internal storage drives 2 5 inch form factor 7 mm 0 28 inch height hard disk drive M 2 Non Volatile Memory Express NVMe solid state drive available on some models Note Ensure that your computer has two identical storage drives installed two M 2 NVMe solid state drives with the same capacity for support...

Page 94: ... used to create a RAID volume If no internal storage drives can be used this option is not available RAID Volumes This option is used to confirm the information of the created RAID volumes Non RAID Physical Disks This option is used to confirm the information of all non RAID drives Press the up and down arrow keys to select an option Press Enter to enter the menu for the selected option Press Esc ...

Page 95: ...AID volume do the following 1 Enter the Intel RST configuration utility See Entering the Intel RST configuration utility on page 76 2 Press the up and down arrow keys to select the volume that you want to delete under RAID Volumes Press Enter to open the RAID VOLUME INFO window 3 Select Delete and press Enter to delete it from the RAID Volumes list 4 When prompted select Yes to confirm the deletio...

Page 96: ...rebuild a RAID 1 volume To rebuild a RAID 1 volume do the following 1 Enter the Intel RST configuration utility See Entering the Intel RST configuration utility on page 76 2 Press the up and down arrow keys to select the volume that you want to rebuild under RAID Volumes Press Enter to open the RAID VOLUME INFO window 3 Select Rebuild and press Enter to open the Rebuild Volume window 4 Select the ...

Page 97: ...e minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default settings 4 Restart the computer and start the...

Page 98: ...oes not turn back on continue with step 3 Note When the computer starts up and enters the Windows environment use the proper shutdown procedure to turn off the computer When the computer is off reattach the removable battery and restart the computer If the computer does not start with the removable battery reattached remove the removable battery and again start with step 2 If the computer starts w...

Page 99: ...olution The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the box serial number must be reinstalled Have the computer serviced Message 0189 Invalid RFID configuration information area Solution The EEPROM checksum is not correct block 4 and 5 The system board should be replaced and the universally unique identifier UUID must be reinstalled Have the computer se...

Page 100: ...or The non volatile system UEFI variable storage is nearly full Note This error indicates that the operating system or programs cannot create modify or delete data in the non volatile system UEFI variable storage due to insufficient storage space after POST The non volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs This error occurs when the oper...

Page 101: ...edded controller error Replace the system board service provider only 0282 Memory module error 1 Reinstall or replace the memory module 2 Replace the system board service provider only 0283 PCI resource error 1 Remove PCIe devices the M 2 card PCIe card and so on service provider only 2 Replace the system board service provider only 0284 TCG compliant functionality related error might be the BIOS ...

Page 102: ...in the acceptable limits but the problem persists try a different cable You are using the correct device driver To install the correct driver do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Double click Net...

Page 103: ...dicating that an unauthorized WAN card is installed Solution The WAN card is not supported on this computer Remove the WAN card For more information see Replacing the wireless WAN card on page 118 Note Some models do not have a wireless WAN card Bluetooth problem Note Check your connection anytime and ensure that no other Bluetooth enabled device is searching for the device to which you want to co...

Page 104: ...rrect device driver is installed by doing the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Keyboard 3 Click the Hardware tab In the Device Properties section ensure that you see this message Device status This device is working properly If keys on the keyboard still do not work have the computer serviced Problem All o...

Page 105: ...n your hard disk drive by using partition software information about that partition or the master boot record might have been destroyed Do the following to try to solve the problem 1 Turn off the computer and then turn it on again 2 If you still see only the cursor on the screen do the following If you have used partition software examine the partition on the hard disk drive by using the software ...

Page 106: ... the external monitor If you cannot find your monitor on the list stop the installation of this driver and use the driver shipped with your monitor 12 After updating the driver click Close Problem Incorrect characters are displayed on the screen Solution Ensure that you install the operating system and program correctly If the problem persists have the computer serviced Problem I try to turn off m...

Page 107: ...screen Solution Ensure that you follow the correct procedure when installing the operating system and program If they are installed and configured correctly but the problem still persists have the external monitor serviced Problem The Extend desktop function does not work Solution Enable the Extend desktop function See Using an external display on page 36 Problem I am using the Extend desktop func...

Page 108: ...used Solution It is normal for the sliders to change position when certain sound programs are used The programs are aware of the settings in the Volume Mixer window and are enabled to change the settings themselves An example is the Windows Media Player program Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute o...

Page 109: ...urface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint free cloth For tips on how to maintain the fingerprint reader see Using the fingerprint reader on page 52 Battery problems Problem The battery cannot be fully charged in the standard charge time when the computer is powered off Solution The battery might be over discharged Do the following 1 Tu...

Page 110: ...getting no power at all Solution Check the following items 1 Verify the power button The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet 3 Inspect the ac power adapter Check for any physical damage and ensure that the power cable is firmly attached to t...

Page 111: ...ess Fn to resume from sleep mode Solution Check whether an external monitor was disconnected or turned off while the computer was in sleep mode If you disconnected or turned off the external monitor connect it or turn it on before resuming the computer from sleep mode When resuming the computer from sleep mode without attaching the external monitor or turning it on and the computer display remains...

Page 112: ...s on the Excluded from boot order list it is disabled Select the entry for it on the list and press Shift 1 to move it back to the Boot priority order list Problem After I have set a hard disk password I move the hard disk drive to another computer but cannot unlock the hard disk password on the new computer Solution Your computer supports an enhanced password algorithm Computers older than yours ...

Page 113: ...Setup Open the Device Manager window Ensure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct To open the Device Manager window go to Control Panel and ensure that you view Control Panel by Category and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type ...

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Page 115: ...ting system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Selec...

Page 116: ...uring the following process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recover...

Page 117: ... any time upon request You might be required to return the defective part that is replaced by the CRU When return is required 1 return instructions a prepaid shipping label and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Len...

Page 118: ... that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer cover or other ...

Page 119: ... expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery To replace the removable battery do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Close the computer display and turn the computer o...

Page 120: ...ns your computer might require a nano SIM card to establish wireless WAN connections Depending on the model you might need to purchase a nano SIM card or a nano SIM card might already be installed in your computer In some countries or regions a nano SIM card is part of the shipping contents that come with your computer Attention When installing or removing the nano SIM card do not touch the nano S...

Page 121: ...e ac power adapter and all cables to the computer Replacing the bottom cover Before you start read Important safety information on page v and print the following instructions To replace the bottom cover do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Close the computer display and turn the computer over 3 Remove the removable battery See Replacing the remo...

Page 122: ... adapter and all cables to the computer Replacing the internal storage drive Before you start read Important safety information on page v and print the following instructions Attention The internal storage drive such as hard disk drive solid state drive or hybrid drive is sensitive Inappropriate handling might cause damage and permanent loss of data When handling the internal storage drive observe...

Page 123: ... subject to physical shocks or vibration Put the internal storage drive on a soft material such as cloth to absorb physical shocks To replace the internal storage drive do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Close the computer display and turn the computer over 3 Remove the removable battery See Replacing the removable battery on page 100 4 Remove...

Page 124: ...7 Detach the bracket from the internal storage drive as shown 8 Attach the bracket to the new storage drive as shown 9 Attach the cable to the new storage drive as shown 106 P52 User Guide ...

Page 125: ...might cause damage and permanent loss of data When handling the M 2 solid state drive observe the following guidelines Replace the M 2 solid state drive only for upgrade or repair The M 2 solid state drive is not designed for frequent changes or replacement Before replacing the M 2 solid state drive make a backup copy of all the data that you want to keep Do not apply pressure to the M 2 solid sta...

Page 126: ... state drive do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Close the computer display and turn the computer over 3 Remove the removable battery See Replacing the removable battery on page 100 4 Remove the bottom cover See Replacing the bottom cover on page 103 5 Remove the screw that secures the M 2 solid state drive 1 The M 2 solid state drive is releas...

Page 127: ...r and all cables to the computer Replacing the memory module under the bottom cover Before you start read Important safety information on page v and print the following instructions Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged To replace the memory module do the following 1 Turn off the computer and disconnect it from ac power and all c...

Page 128: ...5 Open the film that covers the memory module 6 Open the latches on both sides of the memory slot at the same time 1 and then remove the memory module 2 110 P52 User Guide ...

Page 129: ...safety information on page v and print the following instructions DANGER If the coin cell battery is incorrectly replaced there is danger of an explosion The coin cell battery contains a small amount of harmful substance To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water...

Page 130: ...removable battery See Replacing the removable battery on page 100 4 Remove the bottom cover See Replacing the bottom cover on page 103 5 Detach the connector 1 and remove the coin cell battery 2 6 Install the new coin cell battery 1 and attach the connector 2 7 Reinstall the bottom cover 8 Reinstall the removable battery 112 P52 User Guide ...

Page 131: ...ant safety information on page v and print the following instructions To remove the keyboard do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Take the tool out of the new keyboard package Insert the tabs a and b into the slot between the TrackPoint buttons and the trackpad 1 Slightly pivot the tool downward 2 to release the left and right Trackpoint buttons...

Page 132: ...3 Loosen the screws that secure the keyboard 4 Insert the tabs c and d into the two dents near the two screw heads as shown 114 P52 User Guide ...

Page 133: ...the keyboard 1 Push the keyboard in the direction as shown by arrows 2 to release the latches from the keyboard bezel 6 Pivot the keyboard slightly upward as shown by arrow 1 Then turn the keyboard over as shown by arrow 2 Chapter 10 Replacing devices 115 ...

Page 134: ... keyboard on the palm rest as shown and detach the connectors Then remove the keyboard To install the new keyboard do the following 1 Attach the connectors and turn the keyboard over as shown 116 P52 User Guide ...

Page 135: ...ure that the front edge of the keyboard the edge that is close to the display is under the keyboard bezel 3 Slide the keyboard in the direction as shown by the arrows Ensure that the latches are secured under the keyboard frame Chapter 10 Replacing devices 117 ...

Page 136: ... computer Replacing the wireless WAN card The following information is only for the computer with user installable modules Before you start read Important safety information on page v and print the following instructions Attention Do not touch the contact edge of the wireless WAN card Otherwise the wireless WAN card might get damaged To replace the wireless WAN card do the following 118 P52 User G...

Page 137: ...ntly disconnect each cable from the wireless WAN card 1 Remove the screw 2 The wireless WAN card is released from the secured position and pivots upward Carefully remove the wireless WAN card out of the slot 3 4 Align the contact edge of the new wireless WAN card with the key in the slot Then carefully insert the new wireless WAN card into the slot at an angle of about 20 degrees 1 Pivot the wirel...

Page 138: ...and print the following instructions Attention Do not touch the contact edge of the memory module Otherwise the memory module might get damaged To replace the memory module do the following 1 Turn off the computer and disconnect it from ac power and all cables 2 Close the computer display and turn the computer over 3 Remove the keyboard See Replacing the keyboard on page 113 120 P52 User Guide ...

Page 139: ... and remove the shielding bracket 2 5 Open the film that covers the memory module 1 Open the latches on both sides of the memory slot at the same time 2 and then remove the memory module 3 Chapter 10 Replacing devices 121 ...

Page 140: ...alled in the memory slot and cannot be moved easily Note If you install only one memory module install it into the bottom slot the slot that is close to the bottom cover 7 Install the shielding bracket 1 Ensure that the two holes in the bracket align with the small tabs on the memory slot 2 Then install the screw 3 to secure the shielding bracket 8 Reinstall the keyboard 122 P52 User Guide ...

Page 141: ...9 Connect the ac power adapter and all cables to the computer Chapter 10 Replacing devices 123 ...

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Page 143: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 144: ...lem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The follo...

Page 145: ...t phone numbers are available at https pcsupport lenovo com supportphonelist If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about ...

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Page 147: ...rom the Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch ...

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Page 149: ...ards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes that this product is safe for use by consumers These standards and recommendations reflect the consensus of the worldwide scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive r...

Page 150: ...temas devidamente autorizados This equipment is not protected against harmful interference and may not cause interference with duly authorized systems Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo de...

Page 151: ...equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Lenovo is...

Page 152: ...liance The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices German Class B compliance statement Hinweis zur Einhaltung der Klasse B zur elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie zur elektromagnetischen Verträglichkeit ...

Page 153: ...производства Китай Наименование и местонахождение уполномоченного изготовителем лица ООО Леново Восточная Европа Азия 143401 Московская область г Красногорск бульвар Строителей дом 4 корпус 1 помещение VII тел 7 495 645 83 38 факс 7 495 645 78 77 Импортер Наименование адрес импортера и информация для связи с ним указаны на этикетке на упаковке продукции Согласно ГОСТ 2 601 2013 Единая система конс...

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Page 155: ...ach geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the r...

Page 156: ...ted circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one...

Page 157: ...lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and hu...

Page 158: ...and treatment go to https www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for mainland China 140 P52 User Guide ...

Page 159: ...ronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Wa...

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Page 161: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive of countries and regions 143 ...

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Page 163: ...w energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 3...

Page 164: ...3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 146 P52 User Guide ...

Page 165: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 166: ...ource license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to https support lenovo com 148 P52 User Guide ...

Page 167: ...ort mDP is a trademark of the Video Electronics Standards Association Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi Wi Fi Alliance and Miracast are registered trademarks of Wi Fi Alliance NVIDIA is a registered trademark of NV...

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