Lenovo ThinkPad R51, Supplementary Manual

Page 1: ...ThinkPad R51e Series Service and Troubleshooting Guide ...

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Page 3: ...ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 4: ...rporation 2005 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide thi...

Page 5: ...tartup problem 24 Other problems 25 Starting BIOS Setup Utility 28 Recovering pre installed software 29 Upgrading the hard disk drive 30 Replacing the battery 33 Chapter 3 Getting help and service 35 Getting help and service 36 Getting help on the Web 36 Calling the Customer Support Center 36 Getting help around the world 38 Appendix A Wireless related information 39 Wireless interoperability 39 U...

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Page 7: ...zards and create a safer computer work environment Note This information includes references to power adapters and batteries In addition to mobile personal computers Lenovo ships some products such as speakers or monitors with external power adapters If you have such a product this information applies to your product In addition your computer product may contain a coin sized internal battery that ...

Page 8: ... or fire v Damage to a battery such as cracks dents creases discharge from a battery or a buildup of foreign substances on the battery v A cracking hissing or popping sound or strong odor that comes from the product v Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter v The computer product the power cord or power adapter has been e...

Page 9: ...ree to five minutes to let the computer cool before opening the cover Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The power cord and power adapter are intended for use with this product only They should never be used with any other product Never wrap a power cord around the power adapter or other object Doing so can stress the cor...

Page 10: ...d or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outl...

Page 11: ...mpletely discharge or store these batteries in a discharged state Heat and product ventilation Computers generate heat when turned on and when batteries are charging Notebook PCs can generate a significant amount of heat due to their compact size Always follow these basic precautions v Do not leave the base of your computer in contact with your lap or any part of your body for an extended period w...

Page 12: ...5 F v Do not use non ThinkCentre air filtration devices CD and DVD drive safety CD and DVD drives spin discs at a high speed If a CD or DVD is cracked or otherwise physically damaged it is possible for the disc to break apart or even shatter when the CD drive is in use To protect against possible injury due to this situation and to reduce the risk of damage to your machine do the following v Alway...

Page 13: ...evices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Remove all cables from devices Turn the device ON To Connect To Disconnect Important safety information xi ...

Page 14: ...nce per year to prevent overdischarge DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury v Replace only with a battery of the type recommended by Lenovo v Keep the battery pack away from fire v Do not expose it to water or rain v Do not attempt to disassemble it v Do...

Page 15: ...e CDC or Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION When you have added or upgraded a CDC or Mini PCI Card or a memory card do not use your computer until you have closed the cover Never use the computer when the cover is open CAUTION The fluorescent lamp in the liquid crystal display LC...

Page 16: ...rt a gas leak in the vicinity of the leak v Use only No 26 AWG or larger thicker telephone cable Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM drive and SuperDisk which can be installed in the ThinkPad computer is a laser product The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASE...

Page 17: ...If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Save these instructions Do not open the optical storage drive ...

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Page 19: ...ith these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section or partition of the hard disk Although hidden the backups in the partition consume h...

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Page 21: ...r computer and start the ThinkVantage Rescue and Recovery workspace Use the Rescue and Recovery workspace to do the following v Get essential system information v Troubleshoot problems using diagnostics v Restore your backups assuming you have made backups using the Rescue and Recovery program v Start the BIOS Setup Utility where you can view and change BIOS settings v Start a utility that enables...

Page 22: ...e If a bootable device is attached to the computer and the boot priority of that device is higher than IDE HDD the computer boots from that device xx ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 23: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 4 Caring for your ThinkPad computer 5 Lenovo 2005 Portions IBM Corp 2005 1 ...

Page 24: ...ackPoint System status indicators Power status indicators Access IBM button External monitor connector Rear view USB connector Power jack Parallel connector Modem connector Ethernet connector Your ThinkPad at a glance 2 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 25: ...ess control Keyboard v 87 key 88 key or 92 key v TrackPoint v Fn key function v Access IBM button v Volume control buttons v ThinkLight External interface v Parallel connector IEEE 1284A v External monitor connector v ExpressCard PC Card slots the upper slot ExpressCard the lower slot Type I or Type II PC Card v Stereo headphone jack v Microphone jack v 2 Universal Serial Bus USB connectors v RJ11...

Page 26: ...35 C 50 to 95 F Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 90 Operating with a diskette in the drive 8 to 80 Heat output v 72 W 246 Btu hr maximum Power source ac adapter v Sine wave in...

Page 27: ...ation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer v Avoid placing any objects including paper between the display and the keyboard or under the keyboard v Do not drop bump scratch twist hit...

Page 28: ...one network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company v...

Page 29: ... use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with c...

Page 30: ...erred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth with water or a 50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip ...

Page 31: ...blem 17 Keyboard problems 17 TrackPoint problems 18 Standby or hibernation problems 18 Computer screen problems 21 Battery problems 22 Hard disk drive problems 23 A startup problem 24 Other problems 25 Starting BIOS Setup Utility 28 Recovering pre installed software 29 Upgrading the hard disk drive 30 Replacing the battery 33 Lenovo 2005 Portions IBM Corp 2005 9 ...

Page 32: ...r for Windows If you are preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to Access Help your on board help system Open ThinkVantage Productivity Center by pressing the Access IBM button and click Access Help The following section describes onl...

Page 33: ...puter turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the BIOS Setup Utility 0192 System Security Embedded Security hardware tamper detected Th...

Page 34: ...est the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it ...

Page 35: ...e is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The Mini PCI network card is not supported on this com...

Page 36: ...ve bay you are using a non IBM non Lenovo hard disk drive HDD or an old generation IBM HDD which is not supported by this system with the risk in mind you can still use it by pressing ESC If in the primary drive bay you are using a supported IBM Lenovo HDD with an old firmware you need to update its firmware to the latest The latest version is available at www lenovo com think support The power on...

Page 37: ...o resume The Predesktop Area in the HDD is broken To use the Predesktop Area get a Recovery CD and recover the Predesktop Area using it Errors without messages Problem When I turn on the machine nothing appears on the screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are us...

Page 38: ...while the computer is on Solution Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from standby or hibernation mode v Touch the TrackPoint v Press a key v Press the power switch Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640 480 resolution VGA mode the screen image might l...

Page 39: ...arged for parts and service A power switch problem Problem The system does not respond and you cannot turn off the computer Solution Turn off the computer by pressing and holding the power switch for 4 seconds or more If the computer is still not reset remove the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If the problem occurre...

Page 40: ...ckPoint works the error might be due to the mouse Make sure that the mouse or pointing device cable is securely connected to the USB connector Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution If your ThinkPad computer has the TrackPoint only this problem may occur Change the mouse driver to Standard PS 2 Port Mouse and then reinstall P...

Page 41: ... was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernation mode If no external monitor is attached when the computer resumes the computer display remains blank and output is not displayed This restriction does not depend on the resolution value Press Fn F7 to bring up the computer display Note If you use the ...

Page 42: ... an ac power source Solution The timer wake with battery operation is disabled by default If you enable this function the computer could wake up and begin running while it is being carried this could lead to damage to the hard disk drive With this risk in mind you can enable the timer wake with battery operation 1 Turn your computer off and then on again then while the message To interrupt normal ...

Page 43: ... mode by pressing Fn F12 you need to install the PM driver Computer screen problems Problem The screen is blank Solution v Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen v If you are using the AC adapter or using the battery and the battery...

Page 44: ...ooter button Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you turn on your computer Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple t...

Page 45: ... be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery does not charge Solution You cannot charge the battery when it is too hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced Hard disk...

Page 46: ...t Solution Use the Rescue and Recovery workspace to help solve or identify your problem Starting the Rescue and Recovery workspace is easy To open Rescue and Recovery do the following 1 Turn off your PC and then turn it back on again 2 Watch the screen carefully while your PC starts When the To interrupt normal startup press the blue Access IBM button message is displayed at the lower left of the ...

Page 47: ...puter or list of replacement parts Help provides information about the various pages in Rescue and Recovery workspace Restart closes the Rescue and Recovery workspace and resumes the startup sequence that was interrupted Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the s...

Page 48: ...ou select the Maximum Battery mode for the Intel SpeedStep technology this problem may occur This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed depending on how much the processor is used If the use increases Intel SpeedStep switches the processor speed to the lower speed Operation in this mode can severely de...

Page 49: ...n You can safely close this message It is displayed because of the USB 2 0 driver problem on Windows 2000 You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754 Visit the Microsoft Knowledge Base homepage at http support microsoft com type the number of the knowledge base article you need in the search field and click the Search button Pr...

Page 50: ...ting BIOS Setup Utility Your computer provides a program called BIOS Setup Utility that enables you to select various setup parameters v Config Set the configuration of your computer v Date Time Set the date and time v Security Set security features v Startup Set the startup device v Restart Restart the system Note You can set many of these parameters more easily by using the ThinkPad Configuratio...

Page 51: ...ng your computer then press Enter Your computer restarts Recovering pre installed software Your computer hard disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Rescue and Recovery If you performed a backup operation using the Rescue and Recovery program you also have one or more ...

Page 52: ...lick Restore your system 5 Click Restore my hard drive to the original factory state and then click Next 6 Follow the instructions on the screen 7 When the recovery process finishes press Enter key Your computer will restart with the pre installed operating system drivers and software Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk dr...

Page 53: ...e information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove the screw that secures t...

Page 54: ...the hard disk drive bay then firmly install them 9 Close the computer display and place the computer with its bottom side up Reinstall the screw 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer Upgrading the hard disk drive 32 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 55: ...uter might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide and hold the battery latch to the unlocked position 1 and remove the battery 2 1 2 4 Install a fully charged battery 5 Slide the battery latch to the locked position Replacing the battery Chapter 2 Solving computer problems 33 ...

Page 56: ...6 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery 34 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 57: ...Chapter 3 Getting help and service Getting help and service 36 Getting help on the Web 36 Calling the Customer Support Center 36 Getting help around the world 38 Lenovo 2005 Portions IBM Corp 2005 35 ...

Page 58: ...s and support The address for the Personal Computing home page is www lenovo com think You can find support information for your ThinkPad computer at www lenovo com think support Research this Web site to learn how to solve problems find new ways to use your computer and learn about options that can make working with your ThinkPad computer even easier Calling the Customer Support Center If you hav...

Page 59: ...ase the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following information available v Machine Type and Model v Serial numbers of your computer monitor and other componen...

Page 60: ...l countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible fo...

Page 61: ...delines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environ...

Page 62: ...evice outside the United States and Canada in Extended Channel Mode may use frequencies not authorized for use in the United States and Canada When used with an authorized Wireless Access Point that is Wi Fi compliant or in Ad Hoc mode this device will operate in its authorized modes in all geographies Please reconfigure selected frequencies when you travel from one country to another Enabling Ext...

Page 63: ... mouse click on the device and select Property 5 Click on Advanced Tab 6 Select Extended Channel Mode and set the value to Enable Note This will be applied for systems with 802 11b wireless function supporting Extended Channel Mode Appendix A Wireless related information 41 ...

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Page 65: ...aterials and workmanship and 2 conforms to Lenovo s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original date of installation and is specified in Part 3 Warranty Information The date on your invoice or sales receipt is the date of installation unless Lenovo or your reseller informs you otherwise Unless Lenovo spe...

Page 66: ...f authorized to perform warranty service or an authorized warranty service provider Each of them is referred to as a Service Provider If the Machine does not function as warranted during the warranty period contact a Service Provider If you do not register the Machine with Lenovo you may be required to present proof of purchase as evidence of your entitlement to warranty service What Lenovo Will D...

Page 67: ... and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Your Additional Responsibilities Before your Service Provider exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations...

Page 68: ...mages for bodily injury including death and damage to real property and tangible personal property for which Lenovo is legally liable and 2 the amount of any other actual direct damages up to the charges for the Machine that is subject of the claim This limit also applies to Lenovo s suppliers resellers and your Service Provider It is the maximum for which Lenovo its suppliers resellers and your S...

Page 69: ... after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the court of Rio de Janeiro RJ CHILE Jurisdiction The following is added after the fi...

Page 70: ...duct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court s Jurisdiction VENEZUELA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be set...

Page 71: ...raph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA AND LAOS Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State of New York United States of America CAMBODIA INDONESIA AND LAOS Arbitration The following is ad...

Page 72: ...ed by Lenovo s negligence and 2 as to any other actual damage arising in any situation involving nonperformance by Lenovo pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual Machine that is the subject of the claim Arbitration The following is added under this heading Disputes arising out of or in connection with this Sta...

Page 73: ...ts you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this section Where Machines are not acquired for the purposes of ...

Page 74: ...y and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fifth paragraph are deleted EUROPE MIDDLE EAST AFRICA EMEA THE FOLLOWING...

Page 75: ... Provider You are responsible for transportation costs for Machines located outside 50 kilometers of a Service Provider Governing Law The phrase the laws of the country in which you acquired the Machine is replaced by 1 the laws of Austria in Albania Armenia Azerbaijan Belarus Bosnia Herzegovina Bulgaria Croatia Georgia Hungary Kazakhstan Kyrgyzstan FYR Macedonia Moldova Poland Romania Russia Slov...

Page 76: ...ed Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to the interpretation the violation the termination the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow 6 in South Africa Namibia Lesotho ...

Page 77: ...s will then jointly appoint the chairman If arbitrators cannot agree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries Ho...

Page 78: ...LL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise provided by mandatory law 1 Lenovo s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only ...

Page 79: ... Lenovo Will Do to Correct Problems The following is added to this section During the warranty period Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by...

Page 80: ...to Lenovo or IBM service will be at Lenovo s expense Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by Lenovo with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 Lenovo s liability under this item is limite...

Page 81: ...rsonal injury caused by the negligence of Lenovo 2 Subject always to the Items for Which Lenovo is Not Liable below Lenovo will accept unlimited liability for physical damage to your tangible property resulting from the negligence of Lenovo 3 Except as provided in items 1 and 2 above Lenovo s entire liability for actual damages for any one Default will not in any event exceed 125 of the amount you...

Page 82: ...2 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 or any statutory modification or re enactment of either such Section 2 Lenovo will accept unlimited liability subject always to the Items for Which Lenovo is Not Liable below for physical damage to your tangible property resulting from the negligence of Lenovo 3 Lenovo s entire liability for actual damages fo...

Page 83: ...ill charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period Machine Type Country or Region of Purchase Warranty period Types of Warranty Service 1843 US Canada Mexico Brazil Australia and Japan Parts and Labor 1 year Battery pack 1 year 6 1 Other Parts and Labor 1 year Battery pack 1 year 7 1 1844 US Canada Mexico Brazil and A...

Page 84: ...e replacement 2 On site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine The area must be clean well lit and suitable for the purpose For some Machines certain repairs may require sending the Machine to a designated service cente...

Page 85: ... below Worldwide telephone list Phone numbers are subject to change without notice For the most current phone numbers go to http www lenovo com think support and click Support phone list Country or Region Telephone Number Africa Africa 44 0 1475 555 055 South Africa 27 11 3028888 and 0800110756 Central Africa Contact the nearest IBM Business Partner Argentina 0800 666 0011 Spanish Australia 131 42...

Page 86: ...566 4755 566 5161 ext 8201 Toll Free within the Dominican Republic 1 200 1929 Spanish Ecuador 1 800 426911 Spanish El Salvador 250 5696 Spanish Estonia 386 61 1796 699 Finland 09 459 6960 30 day up and running support 358 800 1 4260 Warranty service and support Finnish France 0238 557 450 30 day up and running support Hardware 0810 631 213 Warranty service and support Software 0810 631 020 Warrant...

Page 87: ...e above numbers will be answered with a Japanese language voice prompt For telephone support in English please wait for the Japanese voice prompt to end and an operator will answer Please ask for English support please and your call will be transferred to an English speaking operator PC Software 0120 558 695 Overseas calls 81 44 200 8666 Japanese Korea 1588 5801 Korean Latvia 386 61 1796 699 Lithu...

Page 88: ...420 30 day up and running support 077 117 1040 Warranty service and support Swedish Switzerland 058 333 0900 30 day up and running support 0800 55 54 54 Warranty service and support German French Italian Taiwan 886 2 8723 9799 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 211 4032 Turkish United Kingdom 01475 555 055 30 day up and running support Hardware 08705 500 900 Warranty service and sup...

Page 89: ...r at 001 866 434 2080 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 70 kilometers of your city or location the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obt...

Page 90: ...México D F México C P 01210 Tel 01 800 00 325 00 68 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 91: ...isk drive X X X X Phone line cord X Memory X X X X Tier 2 CRUs CD or DVD drive X X X Communication Daughter Card X X X Keyboard X X X You can find instructions for replacing CRUs in Access Help your on board help To start Access Help press the blue Access IBM button on your ThinkPad then click Access Help If you are unable to access these instructions or if you have difficulty replacing a CRU you ...

Page 92: ...v The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 63 70 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 93: ...9 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement ...

Page 94: ...cument should verify the applicable data for their specific environment Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights o...

Page 95: ... of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Inc One Manhattanville Road Purchase New York 10577 Telephone 919 254 0532 Tested To Comply With FCC Standards FOR HOME OR OFFI...

Page 96: ... www ibm com jp pc service recycle personal html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disuse...

Page 97: ...us Notes With your standalone limited use Notes client you can integrate your most valuable messaging collaborative and personal information management PIM resources like e mail calendar to do list allowing you to access them while connected to or disconnected from your network The standalone license does not include the right to access any IBM Lotus Domino servers however this stand alone license...

Page 98: ...sing additional licenses for Notes SmartSuite or other Lotus products visit http www ibm com or http www lotus com passport To order a CD Important Pursuant to this Offer you may order one CD media per license You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased The CD is provided at no charge however applicable shipping duties and taxes may be imposed...

Page 99: ...ther countries or both Lenovo PS 2 Rescue and Recovery ThinkLight ThinkPad TrackPoint ThinkVantage The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM used under license Lotus 1 2 3 Approach Lotus FastSite Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter SmartSuite Word Pro Microsoft and Windows are trad...

Page 100: ...Other company product or service names may be trademarks or service marks of others 78 ThinkPad R51e Series Service and Troubleshooting Guide ...

Page 101: ...problems 16 password continued setting 6 PC Doctor for Windows 10 power switch problems 17 problems battery 22 computer screen 21 diagnosing 10 hard disk 23 hibernation 18 keyboard 17 password 16 power management 18 power switch 17 standby 18 startup 24 TrackPoint 18 troubleshooting 10 R rear view 2 recovering preinstalled software 29 Regulatory Notice xvii replacing battery 33 Rescue and Recovery...

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Page 104: ...Part Number 39T2189 Printed in China 1P P N 39T2189 ...