Lenovo ThinkPad S531, User Manual

Page 1: ...User Guide ThinkPad S531 ...

Page 2: ...y and Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com ThinkPadUserGuides and follow the instructions on the screen First Edition June 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to ...

Page 3: ...ing the Extend desktop function 30 Setting up a presentation 31 Using the AMD Switchable Graphics feature 31 Using audio features 32 Using the integrated camera 32 Using a media card 33 Inserting a media card 33 Removing a media card 33 Chapter 3 You and your computer 35 Accessibility and comfort 35 Ergonomic information 35 Comfort 36 Accessibility information 36 Traveling with your computer 37 Tr...

Page 4: ... Problems with the keyboard and other pointing devices 98 Problems with the display and multimedia devices 98 Fingerprint reader problems 103 Battery and power problems 103 Problems with drives and other storage devices 106 A software problem 107 Problems with ports and connectors 107 Chapter 10 Getting support 109 Before you contact Lenovo 109 Getting help and service 110 Using diagnostic program...

Page 5: ...dix D Notices 125 Trademarks 126 Appendix E Restriction of Hazardous Substances Directive RoHS 127 European Union RoHS 127 China RoHS 127 Turkish RoHS 127 Ukraine RoHS 128 India RoHS 128 Appendix F Eurasian compliance mark 129 Copyright Lenovo 2013 iii ...

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Page 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Page 8: ... Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property da...

Page 9: ...ken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product...

Page 10: ...rack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or pow...

Page 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Page 12: ...use or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell If you notice any signs of bulging leakage or corrosion on the exterior of the product this may be the result of an internal battery fault If this occurs stop using the product immediately and please contact the Lenovo Support team for further instructions Factory replace...

Page 13: ...our hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed ...

Page 14: ...res when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from devices The power cord...

Page 15: ...arphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety informa...

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Page 17: ...n on page 8 Features on page 10 Specifications on page 11 Operating environment on page 12 Lenovo programs on page 12 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view Figure 1 Front view 1 Integrated camera 6 Fingerprint reader 2 Built in microphones 7 S...

Page 18: ...he emergency reset hole to turn off the computer To locate the emergency reset hole see Bottom view on page 6 You also can program the power button so that by pressing the power button you can shut down the computer or put it into sleep or hibernation mode To achieve this you need to change your power plan settings To access power plan settings do the following For Windows 7 Start the Power Manage...

Page 19: ...tor 1 Built in stereo speaker right For details see Function keys 2 SIM card slot Your computer might have a Subscriber Identification Module SIM card slot Depending on the model a SIM card might be installed in your computer 3 Combo audio jack To listen to the sound from your computer connect headphones or a headset that has a 3 5 mm 4 pole plug to the combo audio jack Notes If you are using a he...

Page 20: ...tal audio and video interface that can connect a compatible digital audio device or video monitor such as an HDTV 6 Ethernet connector Connect your computer to a local area network LAN with the Ethernet connector DANGER To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector Two indicators to the up...

Page 21: ... cover Reattach it to the Lenovo OneLink connector when you are not using the Lenovo OneLink connector 4 Always On USB connector By default the Always On USB connector enables you to charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode If you want to charge these devices when your computer is turned off do the following 1 Connect the computer to an ...

Page 22: ...ory upgrade slot Memory modules are available as options from Lenovo 4 Integrated battery Use your computer with the battery power whenever ac power is unavailable 5 Hard disk drive or solid state drive Depending on the model your computer might have a large capacity customer upgradable hard disk drive that can meet a variety of storage demands Some models are equipped with a solid state drive for...

Page 23: ...ors that show the status of your computer 1 Fn Lock indicator The Fn Lock indicator shows the status of the Fn Lock function For more information see Special keys on page 19 2 Speaker mute indicator When the speaker mute indicator is on the speakers are muted Chapter 1 Product overview 7 ...

Page 24: ... locate your machine type and model label FCC ID and IC Certification label and the Windows Certificate of Authenticity COA label Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service You can find the machine type an...

Page 25: ...oved for use in your computer the computer will not start but will only display an error message and emit audible beeps Certificate of Authenticity label The Certificate of Authenticity label for the preinstalled Windows 7 operating system is attached on the computer Printed on this label are the product ID and the product key information for your computer Record this information and keep it in a ...

Page 26: ...f the screen to bring up the charms Then click Settings PC info Memory Double data rate 3 synchronous dynamic random access memory modules DDR3 SDRAM Storage device 2 5 inch 7 mm height hard disk drive on some models 2 5 inch 9 5 mm height hard disk drive on some models 2 5 inch 7 mm height solid state drive on some models M 2 solid state drive for cache only on some models Display The color displ...

Page 27: ...h 379 mm 14 92 inches Depth 252 4 mm 9 94 inches Height 20 75 mm 0 82 inch Heat output 45 W 154 Btu hr maximum or 65 W 222 Btu hr maximum depending on the model Power source ac power adapter Sine wave input at 50 to 60 Hz Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Battery pack Integrated lithium ion Li Ion battery pack Battery life For Windows 7 Open the Power Manager program...

Page 28: ...s If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary To learn more ab...

Page 29: ...n text Note If you do not find the program you need in Control Panel open the Lenovo ThinkVantage Tools program navigation window and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Control Panel The programs and the corresponding sectio...

Page 30: ...n from the taskbar A list of programs is displayed Double click a Lenovo program to launch it If a desired program is not in the list click the plus icon Press the Windows key to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need move the cursor to the bottom right corner of the screen to bring up the charms Then click the Search charm to search the ...

Page 31: ...ices Fingerprint Software If your system comes with a fingerprint reader the Fingerprint Software program enables you to enroll your fingerprint and associate it with your Windows password As a result the fingerprint authentication can replace your password and enable simple and secure user access Lenovo Companion Through the Lenovo Companion program you can get the information about the accessori...

Page 32: ...uter problems get help and recover from system crashes even if you cannot start the Windows operating system SimpleTap The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers adjusting the volume locking the computer operating system launching a program opening a Web page opening a file and so on You also can use the SimpleTap progr...

Page 33: ...enovo for help In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinst...

Page 34: ...locations is a challenge To troubleshoot a wireless networking issue go to http www lenovo com support faq Take advantage of the networking features by use of the Access Connections program on the Windows 7 operating system or Location Awareness program on the Windows 8 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 26 To tra...

Page 35: ...tem press the Windows key to open the Start menu On the Windows 8 operating system press the Windows key to switch between the current workspace and the Start screen For information about using the Windows key with other keys refer to the help information system of the Windows operating system 4 Function keys Press Fn Esc to enable or disable the Fn Lock function When the Fn Lock function is disab...

Page 36: ...change the default brightness level right click the battery status icon in the Windows notification area Then click Adjust screen brightness and make changes as desired Switches the display output location between the computer display and an external monitor Note To switch between the computer display and an external monitor the Windows P key combination also is available Enables or disables the b...

Page 37: ... move The speed at which the cursor moves depends on the pressure you apply to the pointing stick Using the multi touch touch pad The touch pad of your computer supports multi touch with which you can zoom in zoom out scroll or rotate on the screen while browsing the Internet or reading or editing a document Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device to...

Page 38: ...ou use battery power will determine how long you can use the battery of your computer between charges Because each computer user has different habits and needs it is difficult to predict how long a battery charge will last There are two main factors How much energy is stored in the battery when you begin to work The way you use your computer For example How often you access the hard disk drive or ...

Page 39: ...When you use a new battery The percentage of power remaining is low The battery has not been used for a long time Charging the battery When you check battery status and find that the percentage of power remaining is low or when the power alarm alerts you that the remaining power is low you need to charge your battery If an ac outlet is convenient plug the ac power adapter into it and then insert t...

Page 40: ...8 1 Move the cursor to the bottom right corner of the screen to bring up the charm 2 Click Settings Power Sleep Hibernation By using this mode you can turn off your computer completely without saving files or exiting from any programs that are running When the computer enters hibernation all open programs folders and files are saved to the hard disk and then the computer turns off To put the compu...

Page 41: ... actions for critical and low power When your battery power falls below a certain level some actions will be triggered For example the alarm will go off or your computer will go into sleep or hibernation mode or power off To set the actions triggered and the corresponding critical and low power level do the following 1 Click the battery status icon in the Windows notification area and then click M...

Page 42: ...grees If you use the wireless feature the 802 11 standard of your computer simultaneously with a Bluetooth option the data transmission speed can be delayed and the performance of the wireless feature can be degraded Bluetooth Bluetooth is one of a number of technologies used to create a wireless personal area network Bluetooth can connect devices a short distance from one another and is commonly ...

Page 43: ...ane If there are restrictions on the use of computer wireless features on an airplane you need to disable your computer wireless features before boarding To locate the wireless antennas on your computer see Location of the UltraConnect wireless antennas on page 114 Using Bluetooth Some models are equipped with a Bluetooth card that is compliant with Bluetooth Specification 4 0 To enable the Blueto...

Page 44: ... is on The signal strength of the wireless connection is poor To improve the signal strength move your computer closer to the wireless access point Power to the wireless radio is on The signal strength of the wireless connection is marginal Power to the wireless radio is on The signal strength of the wireless connection is excellent Access Connections status icon The Access Connections status icon...

Page 45: ...ut to the computer display the external monitor or both by configuring settings in the Display Settings window Connecting an external monitor If your computer cannot detect the external monitor right click on the desktop then select Screen resolution Click the Detect button To attach an external monitor do the following 1 Connect the external monitor to the HDMI port then connect the monitor to an...

Page 46: ...ternal monitor that does not support that resolution take advantage of the virtual screen function which enables you to display only a part of the high resolution screen image your computer produces You can see other parts of the image by moving the screen with the TrackPoint pointing device or another pointing device If the external monitor you are using is outdated the resolution and the refresh...

Page 47: ...n resolution Click Advanced Settings select the Monitor tab then set Colors Setting up a presentation To make presentations you can attach a projector to your computer through the HDMI port on your computer Note If the projector connector is not compatible to the HDMI port on your computer you can purchase a converter cable on http www lenovo com accessories services index html It might take sever...

Page 48: ... a 3 5 mm 4 pole plug Conventional headphone Conventional microphone Combo audio jack Headphone and microphone functions supported Headphone function supported Not supported Configuring for sound recording To configure the microphone for optimized sound recording open the Realtek HD Audio Manager window by doing the following Open Control Panel Then click Hardware and Sound Realtek HD Audio Manage...

Page 49: ... from your body The static electricity could damage the card To insert a media card into the 4 in 1 media card reader slot do the following 1 Ensure that the card is correctly oriented 2 Insert the card firmly into the 4 in 1 media card reader slot Press the card firmly into the slot If the media card is not plug and play do the following 1 Go to Control Panel Click Hardware and Sound Device Manag...

Page 50: ...do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it once then insert it again 34 User Guide ...

Page 51: ...mation and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment Following some simple rules will make things easier and bring you the maximum benefits of your computer Keeping in mind such basics as good lighting and...

Page 52: ...any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working posture Follow Erg...

Page 53: ...ext in many languages One conversion option converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides informatio...

Page 54: ...DC combo adapter External mouse if you are accustomed to using one Ethernet cable A quality carrying case that provides adequate cushion and protection External storage device HDMI cable Converter cable for HDMI port If you are traveling to another country you might need to consider an ac power adapter for the country to which you are travelling To purchase travel accessories go to http www lenovo...

Page 55: ... features Lenovo makes no comments judgments or warranties about the function quality or performance of locking devices and security features Using passwords By using passwords you can help prevent your computer from being used by others Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unles...

Page 56: ...u have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled 10 In the Setup Notice window that is displayed press Enter to continue 11 Press F10 The Setup Confirmation window opens Select Yes to save configuration changes and exit Changing or removing the power on password To change the power on password follow steps 1 through 7 Enter your current ...

Page 57: ...isk password Press Enter to continue d A window for typing the new master hard disk password opens Type your new password in the Enter New Password field Press Enter e In the Confirm New Password field retype the password you just entered to verify it Press Enter If you select User only do the following a When a window for typing the new password opens type your new password in the Enter New Passw...

Page 58: ...s changed To remove the user hard disk password type the current master hard disk password in the Enter Current Password field Then leave the Enter New Password and Confirm New Password fields blank and press Enter A Setup Notice window is displayed Press Enter to exit from the Setup Notice window The user hard disk password will be removed If you choose Master HDP do the following To change the m...

Page 59: ... to make administration easier By enabling the Lock UEFI BIOS Settings feature on the Password menu when you set the supervisor password you make it impossible for anyone but you to make changes Setting changing or removing a supervisor password Only a system administrator can set change or remove a supervisor password To set change or remove a supervisor password do the following 1 Print these in...

Page 60: ...use the security chip and a security application with a Trusted Platform Module TPM management feature Refer to Setting the security chip on page 45 Note The Microsoft Windows 7 and Windows 8 operating system supports the TPM management feature If a hard disk drive or solid state drive with encryption technology is installed in your computer be sure to protect the contents of your computer memory ...

Page 61: ...r Security Chip clear the encryption key Notes 1 Ensure that the supervisor password has been set in ThinkPad Setup Otherwise anyone can change the settings for the security chip 2 If you are using Client Security Solution handle the security chip by doing the following Do not clear the security chip If you do the functions assigned to the keys will be erased Do not disable the security chip If yo...

Page 62: ...rint as follows 1 Turn on your computer 2 Do either of the following For Windows 7 To start the Lenovo Fingerprint software refer to Accessing Lenovo programs on the Windows 7 operating system on page 12 For Windows 8 To start the Lenovo Fingerprint software refer to Accessing Lenovo programs on the Windows 8 operating system on page 14 3 Follow the instructions on the screen to enroll your finger...

Page 63: ...the reader is dirty or stained The surface of the reader is wet The reader often fails to enroll or authenticate your fingerprint If your finger has any of the following conditions you might not be able to register or authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is stained with dirt mud or oil The surface of your finger is very different from when you enr...

Page 64: ...l data on hard disk drives or solid state drives for unexpected purposes To prevent leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk drive or solid state drive when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk drive or solid state drive with a hammer or magnetically by...

Page 65: ...For more information about how to use your antivirus software refer to the help information system of your antivirus software Chapter 4 Security 49 ...

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Page 67: ...st version 15 or later Notes To use this program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using a recovery media You can use recovery media to restore the hard disk drive to the fa...

Page 68: ... 55 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The Rescue and Recovery progra...

Page 69: ...drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your hard disk drive to the factory default settings The Rescue and Recovery workspace enables you to restore the complete contents of your hard di...

Page 70: ...es of external optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The...

Page 71: ...pen the DRIVERS folder Within the DRIVERS folder are several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that de...

Page 72: ...esh your computer the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Swipe in from the right edge of the screen to display the charms 2 Tap the Settings charm 3 Tap Change PC settings 4 Tap General 5 In the Refresh your PC without affecting your files...

Page 73: ...3 Restart your computer following the instructions on the screen For more details about the recovery solutions provided on computers preinstalled with the Windows 8 operating system refer to the help information system of the Windows 8 operating system Chapter 5 Recovery overview 57 ...

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Page 75: ...circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body When possible remove the static sensitive part from the static protective pac...

Page 76: ...crews 2 and then remove the base cover assembly 3 Note Follow the corresponding direction as shown in the following illustration to remove each screw 4 Install the new base cover assembly 1 then tighten the three screws 2 and then install the six screws 3 Note Follow the corresponding direction as shown in the following illustration to install each screw 5 Turn the computer over again Connect the ...

Page 77: ... Do not touch the connector Before removing the hard disk drive or solid state drive make a backup copy of all the information on it and then turn the computer off Never remove the hard disk drive or solid state drive while the computer is operating in sleep mode or in hibernation mode To replace the hard disk drive or solid state drive do the following Note Depending on the model your hard disk d...

Page 78: ...solid state drive horizontally and firmly into the connector 1 Ensure that the hard disk drive or solid state drive is correctly seated in the bay and secured by the hook a Then reinstall the screws 2 8 Reinstall the base cover assembly See Replacing the base cover assembly on page 59 9 Turn the computer over again Connect the ac power adapter and all cables 62 User Guide ...

Page 79: ...ounded metal object This action reduces any static electricity from your body The static electricity could damage the memory module To replace a memory module do the following 1 Disable the built in battery See Disabling the built in battery on page 59 2 Close the computer display and turn it over 3 Remove the base cover assembly See Replacing the base cover assembly on page 59 4 If the memory mod...

Page 80: ...tions DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a wireless LAN card touch a metal table or a grounded metal object This acti...

Page 81: ... is included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 5 Remove the screw 1 The card pops up Remove the card 2 6 Align the contact edge of the new card with the corresponding socket 1 Pivot the card until you can snap it into place Secure the card with the screw 2 Chapter 6 Replacing devices 65 ...

Page 82: ...t the antenna cables to the new card 8 Reinstall the base cover assembly See Replacing the base cover assembly on page 59 9 Turn the computer over again Connect the ac power adapter and all cables 66 User Guide ...

Page 83: ... on your hard disk drive or if you want to receive updates and the latest information about them go to http www lenovo com drivers If you install a new Windows 8 operating system go to http www lenovo com drivers to download and install the latest device drivers Note The process of installing a new operating system deletes all the data on your hard disk drive including backups or images that were ...

Page 84: ... Windows 7 32 bit operating system select Legacy Only or Both If you want to install the Windows 7 64 bit operating system in Legacy mode select Legacy Only If you want to install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 5 Press F10 6 Insert the Windows 7 operating system installation DVD into the DVD drive and restart the computer 7 Restore C SWTOOLS from the backup cop...

Page 85: ...er to your computer and restart the computer 6 Install the Intel Chipset Support for Windows 832 864 7 Install device drivers See Installing device drivers on page 69 Installing the Windows 8 fix modules To download and install a Windows 8 fix modules go to the Microsoft Knowledge Base homepage at http support microsoft com type the number of the fix module you need in the search field and click S...

Page 86: ...hen click Let me pick from a list of device drivers on my computer 10 Click Have Disk 11 Specify path C SWTOOLS DRIVERS MONITOR to this monitor INF file Then click Open 12 Click OK 13 Confirm the correct display type then click Next 14 When installation completes click Close 15 Click Close to close the Display Properties window 16 Click OK on the Monitor tab 17 Click OK and close the Display Setti...

Page 87: ...o restore the settings to the original state as of the time of purchase press F9 to load the default settings You also can select an option on the Restart submenu to load the default settings or discard the changes 6 Select Restart Move the cursor to the option you want to restart your computer then press Enter Your computer restarts Note Depending on the operating system you are using some menu i...

Page 88: ...function is enabled only when the ac power adapter is attached If you select AC and Battery the Wake on LAN function is enabled with any power sources Notes The magic packet type Wake on LAN requires ac power The Wake on LAN function does not work when a hard disk password is set Ethernet LAN Option ROM for Legacy Only boot mode or Both with Legacy first Disabled Enabled Load the Ethernet LAN Opti...

Page 89: ... system is turned off Disabled Disables charging when system is turned off USB USB 3 0 Mode Disabled Enabled Auto Set the USB 3 0 controller mode for the ports shared between USB 2 0 and USB 3 0 controller If you select Auto it enables you to connect and route appropriate USB 3 0 or USB 2 0 connectors If you select Enabled it enables the USB 3 0 mode and allows the USB 3 0 to be supported in the W...

Page 90: ...echnology Enabled CPU can work at lower speed to save power Disabled CPU always works at highest speed CPU Power Management Disabled Enabled Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Intel R Rapid Start Technology Disabled Enabled Enter after Immediately 1 minute 2 minutes 5 minutes 10 minutes 15 minutes 30 minu...

Page 91: ... compatibility mode Core Multi Processing Disabled Enabled Enable or disable additional execution core units within a CPU Note If you are using a computer with a single core processor this item is not available CPU Intel Hyper Threading Technology Disabled Enabled Enable or disable additional logical processors within a processor core Date Time menu If you need to set the current date and time of ...

Page 92: ...his is set to Disabled If you set the supervisor password and enable this function no one but you can change the items in the ThinkPad Setup program Password at unattended boot Disabled Enabled If you select and enable Password at unattended boot a password prompt is displayed when the computer is turned on from either a power off or hibernation state If you select Disabled no password prompt is d...

Page 93: ... Security data stored in the Asset ID SMBIOS Reporting SMBIOS data Clear Security Chip Enter This option is used to clear encryption keys It will not be possible to access already encrypted data after these keys are cleared Physical Presence for Provisioning Disabled Enabled This option enables or disables the confirmation message when you change the settings of the security chip Security Chip Phy...

Page 94: ...less LAN Disabled Enabled If you select Enabled you can use the Wireless LAN device Bluetooth Disabled Enabled If you select Enabled you can use the Bluetooth device USB Port Disabled Enabled If you select Enabled you can use the USB connectors Memory Card Slot Disabled Enabled If you select Enabled you can use the memory card slot for an SD card or a MultiMediaCard Integrated Camera Disabled Enab...

Page 95: ...e databases in setup mode Secure Boot mode will be set to custom mode Secure Boot Restore Factory keys Yes No This option is used to restore all keys and certificates in Secure Boot databases to factory defaults Any customized Secure Boot settings will be erased and the default platform key will be re established along with the original signature databases including certificate for Windows 8 opera...

Page 96: ...quence temporarily so that the system starts up from a different drive do the following 1 Turn off the computer 2 Turn on the computer then while the ThinkPad logo is displayed at the lower left of the screen press F12 3 Select the device you want to start first Note The Boot menu will be displayed when the system cannot boot from any device or the operating system cannot be found The following ta...

Page 97: ...y Display Disabled Enabled If you select Disabled then the message To interrupt normal startup press Enter is not displayed during the POST Boot Device List F12 Option Disabled Enabled If you select Enabled the F12 key is recognized and the Boot menu window is displayed Boot Order Lock Disabled Enabled If you select Disabled your computer will boot using the default priority If you select Enabled ...

Page 98: ...ftware Once the computer is configured and operational you can manage it by use of software and manageability features already integrated into the client system and the network System management Read this topic to learn more about features of system management Desktop Management Interface The system UEFI BIOS of your computer supports an interface called System Management BIOS Reference Specificat...

Page 99: ...d on a computer that is connected to a LAN a network administrator can start the computer remotely from a management console using remote network management software When your computer is not under the network administrator s system management you can disable Wake on LAN To enable or disable Wake on LAN do the following 1 Start ThinkPad Setup 2 Select Config The Config submenu is displayed 3 Selec...

Page 100: ...your computer from a management console The following requirements must be met Your computer must be started over the LAN Your computer must be engaged in a Preboot eXecution Environment Network management software must be installed on the remote administrator s computer 84 User Guide ...

Page 101: ...ll unused application programs Note You also might want to look for application program duplication or overlapping versions 6 Clean out your Inbox Sent and Trash folders from your e mail client program 7 Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optic...

Page 102: ...omponent or if you added a new component This might eliminate the driver as the potential cause of the problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com drivers 2 Enter the product number of the computer or click Detect my system on the screen 3 Click Downloads and dri...

Page 103: ... An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possi...

Page 104: ... touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth The surface of the reader is dirty or stained The surface of the reader is wet The reader often fails to enroll or authenticate your fingerprint Register your computer Register your ThinkPad computer with Lenovo at http www lenovo com registe...

Page 105: ...a blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cove...

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Page 107: ... prompts you to create recovery media which you can use to restore the hard disk drive to the factory default state For more information see Creating and using a recovery media on page 51 To run the Lenovo Solution Center program see Lenovo programs on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yoursel...

Page 108: ... a memory module on page 63 on how to remove and reseat the memory modules After removing the extra memory module and reseating the original memory module repeat step 2 If the computer still does not turn on refer to Chapter 6 Replacing devices on page 59 to reseat other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Sup...

Page 109: ...Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup program Message 1802 Unauthorized network card is plugged in Power off and remove the network card Solution The Mini PCI Express network card is not supported on th...

Page 110: ...valid Have the computer serviced Message Fan error Solution Cooling fan has failed Have the computer serviced Message Thermal sensing error Solution The thermal sensor is not functioning correctly Shut down the computer immediately and have the computer serviced Errors without messages Problem My screen keeps blanking when I do not want it to Solution If your system is preinstalled with the Window...

Page 111: ...stem to the factory state If the problem persists have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management might have been enabled Do either of the following Touch the TrackPoint pointing device or the touch pad or press a key to exit the screen saver Press the power button to resume from sleep or hibernation Beep errors Table ...

Page 112: ...e using the correct device driver 1 Open Control Panel Click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 If the exclamation mark is displayed next to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right cl...

Page 113: ...n If your system is installed with Windows 8 operating system ensure that Your wireless LAN driver is the latest version Your computer is within range of a wireless access point The wireless radio is enabled The Airplane mode is off Bluetooth problems Problem Sound does not come from the Bluetooth headset headphone but comes from the local speaker even though the Bluetooth headset headphone is con...

Page 114: ... Problem All or some keys on the keyboard do not work Solution If an external numeric keypad is connected 1 Turn off the computer 2 Remove the external numeric keypad 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad and the external keyboard Ensure that you have seated the connectors correctly If the problem...

Page 115: ...te The device driver name depends on the video chip that has been installed on your computer 8 Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device status box and ensure that the device is working correctly If not click the Troubleshoot button and follow the instructions on the screen 9 Click the Co...

Page 116: ...tect button 2 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 3 Click Advanced Settings 4 Click the Adapter tab 5 Ensure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click OK If the information is incorrect reinstall the device dri...

Page 117: ...r the external monitor 5 Click Advanced Settings 6 Click the Monitor tab 7 Select the correct screen refresh rate Problem Wrong characters are displayed on the screen Solution Did you follow the correct procedure when installing the operating system or application program If you did have the external monitor serviced Problem The Extend desktop function does not work Solution Enable the Extend desk...

Page 118: ... you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For details see the documentation that comes with the monitor Audio problems Problem Wave or MIDI sound does not play correctly Solution Ensure that the built in audio device is configured correctly 1 Open Control Panel 2 Click Hardware and S...

Page 119: ...nce the headphone is attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again be sure to set those speakers as the default device The procedure is as follows 1 Open Control Panel Click Hardware and Sound 2 Click the Realtek HD Audio Manager icon The Realtek HD Audio Manager window opens 3 Look at the tabs of playback devices If you have attach...

Page 120: ...to cool to room temperature If it still cannot be charged call Lenovo Customer Service to have it serviced An ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plug icon is not displayed on the taskbar Also the system status indicator does not blink Solution Do the following 1 Ensure that the connection ...

Page 121: ...ened paper clip into the emergency reset hole To locate the emergency reset hole refer to Bottom view Boot problems Print these instructions now and keep them with your computer for reference later If you receive an error message before the operating system loads follow the appropriate corrective actions for POST error messages If you receive an error message while the operating system is loading ...

Page 122: ...ton to resume operation If the system still does not return from sleep mode your system might stop responding and you might not be able to turn off the computer In this case you need to reset the computer If you have not saved your data it might be lost To reset the computer press and hold the power button for 4 seconds or more If the system is still not reset remove the ac power adapter and the b...

Page 123: ...er has the minimum required memory to run the application Refer to the manuals supplied with the application Check the following The application is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed The application works when it is run on some other computer If an error message is displayed while you are using...

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Page 125: ...tes Downloading updated software might resolve problems you experience with your computer To download updated software go to the following Web site and follow the instructions on the screen http www lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the ans...

Page 126: ...ing information of your computer documentation If you suspect a software problem see the documentation including readme files and help information systems that comes with the operating system or application program ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 91 for instructions on using t...

Page 127: ...you resolve a computer problem Ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance have the following information available Machine type and model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any...

Page 128: ... hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installations services Service availability and service name might vary by country For more information about these services go to http www lenovo com accessories services index html 112 User Guide ...

Page 129: ...ported by the Bluetooth devices Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Access Profile GAP Generic A V Distribution Profile GAVDP Hardcopy Cable Replacem...

Page 130: ...rietor of the building or responsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference...

Page 131: ...lation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit...

Page 132: ...dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Len...

Page 133: ...CI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Appendix A Regulatory information 117 ...

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Page 135: ...ble to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo ...

Page 136: ... and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the ...

Page 137: ... and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and acc...

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Page 139: ...p in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off hard disks After 15 minutes Hibernate Never To awaken your compu...

Page 140: ...5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 124 User Guide ...

Page 141: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 142: ...Corporation or its subsidiaries in the United States and other countries Bing BitLocker Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies BlackBerry and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world Used under license from Research In Motion Limited Othe...

Page 143: ...azardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electroni...

Page 144: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 128 User Guide ...

Page 145: ...Appendix F Eurasian compliance mark Copyright Lenovo 2013 129 ...

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