Lenovo ThinkPad X270, User Manual

Page 1: ...X270 User Guide ...

Page 2: ...arranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com support First Edition January 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...operating system 16 Using the multi touch screen 16 Using the special keys 18 Using the ThinkPad pointing device 20 ThinkPad pointing device overview 20 Using the TrackPoint pointing device 21 Using the trackpad 22 Using the trackpad touch gestures 23 Customizing the ThinkPad pointing device 24 Replacing the cap on the pointing stick 24 Power management 24 Using the ac power adapter 24 Using the b...

Page 4: ...d disk drive problems 98 Solid state drive problem 99 Software problem 99 USB problem 99 Docking station problem 100 Chapter 8 Recovery information 101 Recovery information for the Windows 7 operating system 101 Performing backup and recovery operations 101 Using the Rescue and Recovery workspace 102 Creating and using a rescue medium 102 Creating and using recovery media 103 Reinstalling preinsta...

Page 5: ...nt for products which connect to the power mains with rated current less than or equal to 20 A per phase 139 Japan notice for ac power cord 139 Lenovo product service information for Taiwan 139 Eurasian compliance mark 139 Brazil audio notice 139 Appendix C WEEE and recycling statements 141 General recycling information 141 Important WEEE information 141 Japan recycling statements 142 Recycling in...

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Page 7: ...f you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety information applies to all computer products Important information about using your computer Ensure that you follow the important tips given here to get the most use a...

Page 8: ...ter and data when moving it Before moving a computer equipped with a hard disk drive do one of the following Turn it off Put it in sleep mode Put it in hibernation mode This helps to prevent damage to the computer and possible loss of data Handle your computer gently Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Carry your compu...

Page 9: ...surge protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer produ...

Page 10: ... cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly...

Page 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Page 12: ...han the one specified by Lenovo or a disassembled or modified battery is not covered by the warranty Battery abuse or mishandling can cause overheat liquid leakage or an explosion To avoid possible injury do the following Do not open dissemble or service any battery Do not crush or puncture the battery Do not short circuit the battery or expose it to water or other liquids Keep the battery away fr...

Page 13: ...ion The Lenovo authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations Notice for non rechargeable coin cell battery DANGER Do not attempt to replace the non rechargeable coin cell battery Replacement of the battery must be done by a Lenovo authorized repair facility or technician The Lenovo authorized repair facilities or technicians recycle Le...

Page 14: ...ration These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Ext...

Page 15: ...eceptacle before installing all other electrical cables connected to the computer The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer DANGER During electrical storms do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall Liquid crystal d...

Page 16: ...novo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pr...

Page 17: ...ictures or hold a video conference For more information see Using the camera on page 32 2 Microphones available on some models The microphones capture sound and voice when used with a program capable of handling audio 3 Power button You can press the power button to turn on the computer or put the computer into sleep mode To turn off the computer do the following For Windows 7 Open the Start menu ...

Page 18: ... 8 NFC label available on some models If you find a near field communication NFC label near the trackpad it indicates that your computer comes with an NFC card NFC is a high frequency and short range wireless communication technology You can use NFC technology to transfer data from one device to another by touching them or putting them close together For more information see Using the NFC devices ...

Page 19: ...or more information see Using a smart card on page 32 Right side view 1 Audio connector 2 Always On USB 3 0 connector 3 Media card slot 4 Micro SIM card tray available on some models 5 Ethernet connector 6 Security lock slot 1 Audio connector You can connect headphones or a headset with a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer If you are using ...

Page 20: ... micro SIM card on page 112 Note Ensure that you use a micro SIM card Do not use a standard sized SIM card The standard sized SIM card is not compatible 5 Ethernet connector Connect the computer to a local area network LAN through the Ethernet connector The Ethernet connector has two network status indicators When the green indicator is on the computer is connected to a LAN When the yellow indicat...

Page 21: ...ightened paper clip into the emergency reset hole to reset the computer 2 Docking station connector You can connect the computer to a supported docking station to extend the computer capabilities 3 Removable battery You can use the computer with battery power whenever ac power is unavailable Status indicators This topic provides information about locating and identifying the various status indicat...

Page 22: ...cator When this indicator is on the microphones are muted 4 Camera status indicator When this indicator is on the camera is in use 5 6 System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer Blinks for three times The computer is initially connected to power On The computer is on in normal mode Of...

Page 23: ...and model label When you contact Lenovo for help the machine type and model information helps the technicians to identify your computer and provide faster service The following illustration shows where to find the label that contains the machine type and model information of your computer FCC ID and IC Certification number The FCC and IC Certification information is identified by a label on the co...

Page 24: ... responsible for any damage caused by unauthorized replacement For a user installable wireless WAN module this label directs you to consult this user guide for the actual FCC ID and IC certification number The FCC ID and IC Certification number label is affixed to the wireless WAN module 1 available on some models installed in the computer Note For the user installable wireless module ensure that ...

Page 25: ...red on all computer models preinstalled with any version of Windows 10 In other countries and regions the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine For details on how to tell whether your preinstalled Windows product is genuine refer to the i...

Page 26: ...ion 1366 x 768 pixels or 1920 x 1080 pixels Multi touch technology available on some models Keyboard Six row keyboard with or without backlight Function keys ThinkPad pointing device Connectors and slots ac power connector Audio connector Docking station connector Ethernet connector USB 3 0 connector Always On USB connector HDMI connector USB C connector Media card slot Micro SIM card slot availab...

Page 27: ...udes up to 2438 m 8000 ft Operating 5 C to 35 C 41 F to 95 F Storage 5 C to 43 C 41 F to 109 F At altitudes above 2438 m 8000 ft Maximum temperature when operating under the unpressurized condition 31 3 C 88 F Note When you charge the battery its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 95 at wet bulb temperature 23 C 73 F Storage 5 to 95 at wet bulb temperature 27 C...

Page 28: ...e The available programs are subject to change without notice To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Access Connections Windows 7 This program is a connectivity assistant for creating and managing location profiles Each location profile stores network settings required for connecting to a network infrastructure from a spec...

Page 29: ... With a Lenovo ID you can connect to everything Lenovo through a single account Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo Such services include online shopping app download personalized device support special promotional offers Lenovo forums and so on Lenovo PC Experience Windows 7 This program helps you work easily and securely b...

Page 30: ...ry default settings System Update Windows 7 This program enables you to keep the software on the computer up to date by downloading and installing software packages including Device drivers Unified Extensible Firmware Interface UEFI basic input output system BIOS updates Other third party programs 14 X270 User Guide ...

Page 31: ...to register your computer Frequently asked questions This topic provides a few tips to help you optimize the use of your ThinkPad notebook computers To ensure the best computer performance go to the following Web site to find information such as aids for troubleshooting and answers to frequently asked questions http www lenovo com support faq Can I get my user guide in another language To download...

Page 32: ...ms on page 83 Check for recovery solutions in Recovery information on page 105 Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary Installing a new operating system on page 67 Computer stops responding on page 84 Power problems on page 97 Getting help about the Windows operating system The Windows help information s...

Page 33: ...he location you want Mouse action Click hold and drag an item Function Move an object Touch Move two fingers closer together Mouse action Press the Ctrl key while scrolling the mouse wheel backward Function Zoom out Touch Move two fingers farther apart Mouse action Press the Ctrl key while scrolling the mouse wheel forward Function Zoom in Touch Put two or more fingers on an item and then rotate y...

Page 34: ...e the pointer to the bottom of the screen and then release Function Close the current app Tips on using the multi touch screen The multi touch screen is a glass panel covered with a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objects for input on the sc...

Page 35: ...the standard F1 F12 function and the special function printed as an icon on each key When the Fn Lock indicator is off you can use the default function You can change the default function in the Keyboard Properties window Mute or unmute the speakers If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer To turn on the sound press or Decrease the...

Page 36: ... external keyboard Fn S This key combination has the same function as the SysRq key on a conventional external keyboard Fn 4 Press Fn 4 to put the computer into sleep mode To wake up the computer press any key or the power button Fn PrtSc Open the Snipping Tool program Fn Spacebar If your computer supports keyboard backlight press Fn Spacebar to switch between the different keyboard backlight stat...

Page 37: ...ce The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following components 1 Pointing stick 2 Left click button primary click button 3 Right click button secondary click button 4 Scroll bar To use the TrackPoint pointing device see the following instructions Chapter 2 ...

Page 38: ...utton 3 to display a shortcut menu Scroll Press and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Using the trackpad The entire trackpad surface is sensitive to finger touch and movement You can use the trackpad to perform all the pointing clicking and scrolling functions ...

Page 39: ...form various touch gestures The following section introduces some frequently used touch gestures such as tapping dragging and scrolling For more gestures see the help information system of the ThinkPad pointing device Notes When using two or more fingers ensure that you position your fingers slightly apart Some gestures are not available if the last action was done from the TrackPoint pointing dev...

Page 40: ...se Properties window is displayed 3 In the Mouse Properties window follow the instructions on the screen to complete the customization Replacing the cap on the pointing stick The cap 1 on the end of the pointing stick is removable After you use the cap for a period of time you might consider replacing the cap with a new one Notes Ensure that you use a cap with grooves a as shown in the following i...

Page 41: ...atteries Mobility has revolutionized business by enabling you to take your work wherever you go With ThinkPad batteries you are able to work longer without being tied to an electrical outlet Checking the battery status Move your pointer to the battery status icon in the Windows notification area to check the battery status The battery status icon displays the percentage of battery power remaining ...

Page 42: ...ou are using the computer You can check the battery charging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the battery the computer does not start recharging the battery if the remaining power is greater than 95 Tips on charging the battery Before you charge the battery ensure that the battery temperature is lower than 10 C 50 F Ch...

Page 43: ...g this mode you can turn off your computer completely without saving files or exiting any programs that are running When the computer enters hibernation mode all open programs folders and files are saved to the storage drive and then the computer turns off To put the computer into hibernation mode do the following For Windows 7 Open the Start menu and click the arrow next to the Shut down button C...

Page 44: ...nect to this type of network Your computer comes with a built in wireless network card to help you establish wireless connections and monitor the connection status To establish a wireless LAN connection do the following 1 Turn on the wireless feature See Using the special keys on page 18 2 Click the wireless network connection status icon in the Windows notification area A list of available wirele...

Page 45: ...r brick walls that might dampen cellular signals Best reception is available near windows and other locations where cellular phone reception is the strongest Checking the wireless WAN connection status You can check the wireless WAN connection status through the wireless network connection status icon in the Windows notification area The more bars encompassed the better the signal is For the Windo...

Page 46: ...gy By using NFC you can establish the radio communications between your computer and another NFC enabled device over a few centimeters or inches This section provides instructions on how to pair your computer with an NFC device For more information about data transfer see the documentation of the NFC device Attention Before handling the NFC card touch a metal table or a grounded metal object Other...

Page 47: ...on the smartphone closely above the NFC label as shown Align the shorter edge of the smartphone with the horizontal extension line for the center of the NFC label 2 Slowly move the smartphone a distance within 5 cm 1 97 inches to the direction of the computer display Then hold the smartphone for seconds until you are prompted that the smartphone has been successfully detected Using the Airplane mo...

Page 48: ...g that the camera is in use You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the integrated camera with other programs open one of the programs and start the photographing video capturing or video conferencing function Then the camera starts automatically and the green camera status indicator turns ...

Page 49: ...on mode and do not perform any installation or removal actions Otherwise your data could get damaged Do not remove a smart card while the computer is in sleep or hibernation mode Otherwise the system might not respond when you try to resume operation To install a smart card Hold the smart card in correct orientation and then insert it firmly into the slot in the smart card reader To remove a smart...

Page 50: ...g and play feature is not enabled do the following 1 Go to Control Panel 2 View Control Panel by Category Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 5 Follow the instructions on the screen Removing a media ...

Page 51: ...onnecting a wired display Note When you connect an external monitor a video interface cable with a ferrite core is required 1 Connect the external display to an appropriate video connector on your computer such as the HDMI connector or USB C connector 2 Connect the external display to an electrical outlet 3 Turn on the external display If your computer cannot detect the external display right clic...

Page 52: ... This topic provides information to help you work with your computer when you are traveling Use the following travel tips to travel more confidently and efficiently with your computer When your computer goes through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft Consider bringing an electrical adapter for use on an ai...

Page 53: ...to another country or region you might want to consider an appropriate ac power adapter for the country or region to which you are traveling To purchase travel accessories go to http www lenovo com accessories Chapter 2 Using your computer 37 ...

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Page 55: ...mice and more To shop at Lenovo go to http www lenovo com essentials ThinkPad Basic Dock ThinkPad Pro Dock and ThinkPad Ultra Dock This section introduces how to use the ThinkPad Basic Dock ThinkPad Pro Dock and ThinkPad Ultra Dock Controls connectors and indicators ThinkPad Basic Dock 1 Power button Press the power button to turn on or turn off the computer 2 Eject button Press the eject button t...

Page 56: ...Note When your computer is attached to the docking station always use the Ethernet connector or the external monitor connector on the docking station Do not use the ones on the computer 5 ac power connector Connect the ac power adapter 6 VGA connector Connect the computer to a VGA compatible video device such as a VGA monitor ThinkPad Pro Dock 1 Power button Press the power button to turn on or tu...

Page 57: ...mpatible devices or charge some mobile digital devices and smartphones 2 USB 2 0 connectors 3 USB 3 0 connectors Connect USB compatible devices such as a USB keyboard a USB mouse a USB storage device or a USB printer 4 Ethernet connector Connect the docking station to an Ethernet LAN Note When your computer is attached to the docking station always use the Ethernet connector or the external monito...

Page 58: ...n off the computer 2 Key lock indicator This indicator turns on when the system lock key is in the locked position 3 Docking status indicator This indicator turns on when the computer is attached to the docking station properly 4 Eject button Press the eject button to release the computer from the docking station 5 Sliding adjuster Use the sliding adjuster as a guide to align the docking station c...

Page 59: ...compatible digital audio device or video monitor such as a DVD player or an HDTV 8 DVI connector Connect a monitor that supports Digital Visual Interface DVI connection Note The DVI connector provides a digital interface only This connector can only be used with a computer that supports DVI connection To connect a DVI monitor do the following 1 Turn off the computer 2 Connect the DVI monitor to th...

Page 60: ...il you hear a click 1 Turn the system lock key to the locked position vertical 2 3 Check the docking status indicator If the indicator is off your computer is not attached to the docking station successfully To solve the problem detach and reattach the computer If the problem persists detach and reattach the ac power adapter of the docking station Note If you attach the computer to the docking sta...

Page 61: ...des of the computer to remove it 2 Guidelines on connecting multiple external displays to the docking station You can connect multiple external displays to a supported ThinkPad docking station To ensure that the multiple displays work correctly observe the following guidelines and connect the displays to the appropriate connectors Do not use the connectors as shown in the following illustrations a...

Page 62: ... VGA connector will not work when your computer display is on When the computer display is off When the computer display is on ThinkPad WiGig Dock The Wireless Gigabit WiGig technology enables wireless communications between nearby devices at multi gigabit speeds Some computer models have a wireless LAN card with built in WiGig feature These computer models can work with the ThinkPad WiGig Dock wi...

Page 63: ...eadphones or a headset with a 3 5 mm 0 14 inch 4 pole plug 4 Power Connection button Turn on or turn off the dock You can also press the button to confirm the connection 6 8 Always On USB 3 0 connector Connect USB compatible devices or charge some mobile digital devices and smartphones 7 Security lock slot To protect your dock from theft lock your dock to a desk table or other non permanent fixtur...

Page 64: ...hernet connector Connect the dock to an Ethernet LAN 1 Emergency reset hole If your dock stops responding hold down the power button for several seconds to turn off the dock If the dock still cannot be turned off do the following to reset the dock 1 Remove the ac power adapter 2 Insert a straightened paper clip into the emergency reset hole Setting up the ThinkPad WiGig Dock To set up your ThinkPa...

Page 65: ... electrical outlet 4 Turn on the dock by pressing the power button 5 If an external display is available connect the external display to the appropriate connector HDMI or DisplayPort connector on the dock The external display shows some wireless pairing instructions when you connect your computer to the dock Chapter 3 Enhancing your computer 49 ...

Page 66: ...ck Connecting to the ThinkPad WiGig Dock To connect your computer to the ThinkPad WiGig dock do the following 1 After the setup and preparation turn on your computer and the dock Then do the following For Windows 7 Click the Start button to open the Start menu and then click All programs Intel Intel Wireless Dock Manager to start the Wireless Dock Manager program For Windows 10 Click the action ce...

Page 67: ... Dock Manager program enables you to manage the dock You can change the name of the dock change the radio channel to optimize the signal strength and set a password to manage the dock settings To manage the ThinkPad WiGig Dock do the following 1 Click the Start button to open the Start menu For Windows 7 click All programs to display all programs 2 Click Intel Intel Wireless Dock Manager to start ...

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Page 69: ...urn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to http windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Eas...

Page 70: ... Using only your voice you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructio...

Page 71: ... formats Lenovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand ...

Page 72: ...formance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at http www lenovo com essentials Explore your options for docking solutions and external products that provide the a...

Page 73: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 75: ... stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unauthorized users cannot access the ThinkPad Setup program without the password The syste...

Page 76: ...ecover data from the storage drive You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced Proof of purchase is required and a fee will be charged for parts and service Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant...

Page 77: ...rity A compatible TPM is defined as a V1 2 TPM Windows 7 or V2 0 TPM Windows 10 To check the BitLocker status go to Control Panel view Control Panel by Category and click System and Security BitLocker Drive Encryption For more information see the help system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on the Microsoft Web site Disk ...

Page 78: ...program To change the settings in the ThinkPad Setup program see Configuring ThinkPad Setup on page 70 Enrolling your fingerprints To enable fingerprint authentication enroll your fingerprints first During the enrollment the fingerprints are associated with the Windows password automatically It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers To enro...

Page 79: ... on password and hard disk password Attention If you always use your fingerprint to log in to the computer you might forget your passwords Write down your passwords and keep them in a safe place If you forget your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo can...

Page 80: ...te data from the storage drive Move the data to the Recycle Bin and then empty the Recycle Bin Format your storage drive using the software to initialize it Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself The data is still there even thou...

Page 81: ...ainst computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the lic...

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Page 83: ...D Then press Esc 5 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To install the Windows 7 64 bit operating system in Legacy mode select Legacy Only To install the Windows 7 64 bit operating system in UEFI mode select UEFI Only Note For computers with a non volatile memory NVM Express drive you can install th...

Page 84: ...drive including the data that were stored in a hidden folder To install the Windows 10 operating system do the following 1 Connect the drive that contains the operating system installation program to the computer 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 70 3 Select Startup Boot to display the Boot Priority Order submenu 4 Select the drive that contains the op...

Page 85: ...as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Support Web site by doing the following 1 Go to http www lenovo com support 2 Select the entry for your computer and then follow the instructions on the screen to download and install necessary software Getting the latest drivers using preinstalled pr...

Page 86: ...configurations are already optimized for you Improper change of the configurations might cause unexpected results To configure ThinkPad Setup do the following 1 Restart the computer When the logo screen is displayed press F1 The ThinkPad Setup program starts Note If you are required to enter the supervisor password enter the correct password You also can press Enter to skip the password prompt and...

Page 87: ...e displayed if the computer cannot start from any devices or the operating system cannot be found Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware components and loads the operating system and other programs When you install a new program device driver or hardware component you might be informed t...

Page 88: ...ue might vary Network Wake On LAN Values Disabled AC only AC and Battery Description The network administrator can turn on a computer from a management console by using the Wake on LAN feature If you select AC Only the Wake on LAN feature is enabled only when the ac power adapter is attached If you select AC and Battery the Wake on LAN feature is enabled with any power sources Notes The magic pack...

Page 89: ...sabled Enabled Description Enable or disable the Wireless Auto Connection feature USB USB UEFI BIOS Support Values Disabled Enabled Description Enable or disable the boot support for USB storage devices Always On USB Values Disabled Enabled Description Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off in sleep mode or in hibernation mode Not...

Page 90: ...le display output This option chooses which one is prioritized Total Graphics Memory Values 256 MB 512 MB Description Allocate the total memory which Intel internal graphics shares Note If you select 512 MB the maximum usable memory might be reduced on the 32 bit operating system Boot Time Extension Values Disabled 1 second 2 seconds 3 seconds 5 seconds 10 seconds Description During the boot proce...

Page 91: ...etup If you select Permanently Disabled you can never enable it again Be cautious when you make the selection Note You can enter the MEBx Setup menu by pressing Ctrl P in the Startup Interrupt Menu window To display the Startup Interrupt Menu window press Enter during the power on self test POST CIRA Timeout Values 0 255 Description Set the timeout option for the CIRA connection to be established ...

Page 92: ...displayed when you restart the computer To prevent unauthorized access set the user authentication on the operating system Password at Boot Device List Values Disabled Enabled Descriptions If you enable this option the supervisor password is required when you try to enter the Boot menu by repeatedly pressing F12 To use this function a supervisor password must be set Password Count Exceeded Error V...

Page 93: ...rity Mode is set to High Reset Fingerprint Data Value Enter Descriptions Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state As a result any power on security features previously enabled will not work until they are re enabled in the fingerprint software Security Chip Security Chip Type Values TPM 2 0 Windows 10 or TPM ...

Page 94: ...d Enabled Descriptions If this option is enabled a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Intel VT d Feature Values Disabled Enabled Descriptions Intel VT d stands for Intel Virtualization Technology for Directed I O When enabled a VMM can utilize the platform infrastructure for I O virtualization I O Port Access Des...

Page 95: ...y the system operating mode Secure Boot Mode Values Standard Mode Custom Mode Descriptions Specify the Secure Boot mode Reset to Setup Mode Descriptions Use this option to clear the current platform key and reset Platform Mode to Setup Mode Restore Factory Keys Descriptions Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults Clear All Secure Boot K...

Page 96: ... Define the system boot capability Boot Mode Values Quick Diagnostics Descriptions Define which screen is displayed during the POST the logo screen or the text message screen Option Key Display Values Disabled Enabled Descriptions If you disable this option the To interrupt normal startup press Enter message will not be displayed during the POST Boot Device List F12 Option Values Disabled Enabled ...

Page 97: ...nt PXE technology makes the computer more manageable by enabling the computer to start from a server Your computer supports the personal computer functions that PXE requires For example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can t...

Page 98: ...am 2 Select Config Network The Network submenu is displayed 3 Select a corresponding option for the Wake on LAN feature 4 Press F10 to save the settings and exit Defining a Network Boot sequence When the computer wakes on LAN the computer boots from the device as specified on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the followi...

Page 99: ...wn issues Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved the minor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your...

Page 100: ... at https shop lenovo com us en accessories software apps lenovo apps companion Note If you are unable to isolate and repair the problem yourself after running Lenovo Companion save and print the log files created by the program You need the log files when you speak to a Lenovo technical support representative Lenovo Companion supports the hardware scan function It combines diagnostic tests system...

Page 101: ...ata or work by turning off the computer immediately leaving the computer on might make your computer unusable 4 Wait until you are certain that all the liquid is dry before turning on your computer Error messages Message 0177 Bad SVP data stop POST task Solution Checksum of the supervisor password in the EEPROM is not correct The system board should be replaced Have the computer serviced Message 0...

Page 102: ... disk drive is not working Have the hard disk drive serviced Message 2103 Detection error on storage device Optane Solution The hard disk drive is not working Have the hard disk drive serviced Message 2110 Read error on HDD0 Main HDD Solution The hard disk drive is not working Have the hard disk drive serviced Message 2111 Read error on SSD1 M 2 Solution The M 2 solid state drive is not working Ha...

Page 103: ...our smartphone 3 Run the diagnostic app and place the smartphone near the computer 4 Press the Fn key on your computer to emit the beep again The diagnostic app decodes the beep error and shows possible solutions on the smartphone The following section describes some beep errors and the corresponding solutions Note Do not attempt to service a product yourself unless instructed to do so by the Cust...

Page 104: ...ory installed memory modules and then reinstall the memory module one at a time to ensure a proper connection 2 Check for error messages during startup Follow the appropriate corrective actions for power on self test POST error messages 3 Verify that the latest UEFI BIOS for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size a...

Page 105: ...ble is securely connected Connect to a 1000 BASE T hub switch not 1000 BASE X Problem The Wake on LAN feature is not working Solution Ensure that Wake on LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings Problem My computer is a Gigabit Ethernet model but it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try ...

Page 106: ...operating systems cannot be received correctly into the address book of any other Bluetooth enabled device Solution The Windows 7 operating system sends PIM items in XML format but most Bluetooth enabled devices handle PIM items in vCard format If another Bluetooth enabled device can receive a file through Bluetooth a PIM item sent from the Windows 7 operating system might be saved as a file with ...

Page 107: ...s 10 operating system do the following 1 Go to Control Panel Ensure that you view Control Panel by Category 2 Click Hardware and Sound Power Options 3 Show the additional plans and then choose High performance Problem When I turn on the computer nothing is displayed on the screen and the computer does not beep while starting up Note If you are not sure whether you heard any beeps turn off the comp...

Page 108: ... sleep mode 4 If the problem persists follow the solution for the following problem Problem The screen is unreadable or distorted Solution Ensure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check these settings do the following 1 Right click on the desktop and do the following For Windows 7 Click Scr...

Page 109: ...he manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the exte...

Page 110: ...een position on the external monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600 x 1200 pixels the image is shifted to the left or right on the screen To correct this first ensure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode ...

Page 111: ...ou have set the Master volume control at minimum To turn off the sound completely go to the Master volume control and select Mute speakers Problem When I connect headphones to my computer while playing sound a speaker does not produce sound Solution When the headphones are attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again ensure that yo...

Page 112: ...ry is empty Solution Discharge and recharge the battery Problem The computer operates after the battery status icon shows that the battery is empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution Discharge and recharge the battery If your battery operating time is still short use a new battery Problem The computer does not operat...

Page 113: ...attery is charged but the computer does not run replace the battery with a new one Problem The system does not respond and I cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the computer still does not respond remove the ac power adapter and the battery Power button problem Problem The system does not respond and I can...

Page 114: ...not resume from sleep mode it might have entered sleep or hibernation mode automatically because the battery is depleted Check the system status indicator If the system status indicator blinks slowly your computer is in sleep mode Connect the ac power adapter to the computer then press Fn If the system status indicator is off your computer has no power or is in hibernation mode Connect the ac powe...

Page 115: ...lution Ensure that the problem is not being caused by the program Check that your computer has the minimum required memory to run the program See the manuals supplied with the program Check the following The program is designed to operate with your operating system Other programs run properly on your computer The necessary device drivers are installed The program works when it is run on some other...

Page 116: ...es not start when you try to turn it on and does not respond when you try to resume operation Solution Ensure that The ac power adapter is connected to the docking station The computer is securely attached to the docking station 100 X270 User Guide ...

Page 117: ... do the following 1 From the Windows desktop click Start All Programs Lenovo PC Experience In the prompted window double click Lenovo Tools Enhanced Backup and Restore The Rescue and Recovery program opens Note If the Enhanced Backup and Restore icon is dimmed it indicates that you must install the Rescue and Recovery program manually before enabling its features To install the Rescue and Recovery...

Page 118: ...e your storage drive all files on the primary partition usually drive C will be deleted If possible make copies of important files To use the Rescue and Recovery workspace do the following 1 Ensure that the computer is turned off 2 Turn on the computer and repeatedly press F11 until you hear beeps or see a logo screen 3 If you have set a Rescue and Recovery password type your password when prompte...

Page 119: ...2 until the Boot Menu window opens 3 Select the USB storage device as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Creating and using recovery media Recovery media e...

Page 120: ... Follow the instructions on the screen to complete the operation If you have created the recovery media with a USB storage device do the following 1 Attach the USB storage device to one of the USB connectors on your computer 2 Turn on the computer and repeatedly press F12 until the Boot Menu window opens 3 In the Boot Menu window select the USB storage device as the first boot device and press Ent...

Page 121: ...evice in the ThinkPad Setup program For information about changing the startup device sequence see Changing the startup sequence on page 70 If you cannot access the Rescue and Recovery workspace or the Windows environment do the following 1 Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 102 2 Use recovery media if all other recovery me...

Page 122: ...USB drive as a backup for the Windows recovery programs With the recovery USB drive you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged It is recommended that you create a recovery USB drive as early as possible If you did not create a recovery USB drive as a precautionary measure you can contact Lenovo Customer Support Center and purchase one f...

Page 123: ...r is connected to ac power during the following process 1 Connect the recovery USB drive to the computer 2 Turn on or restart the computer Before the Windows operating system starts repeatedly press F12 The Boot Menu window opens 3 Select the recovery USB drive as the boot device 4 Select a preferred keyboard layout 5 Click Troubleshoot to display optional recovery solutions 6 Select a correspondi...

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Page 125: ...package that contains the part to other unpainted metal surface on the computer for at least two seconds When possible remove the static sensitive part from the static protective package and install the part without setting it down When this is not possible place the static protective package on a smooth level surface and place the part on the package Do not place the part on the computer cover or...

Page 126: ...ect Lenovo battery for this system Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arising out of their use DANGER If the rechargeable battery is incorrectly replaced there is danger of an explosion The battery contains a small amount of harmful substances To avoid possible injury Replace only with a b...

Page 127: ...battery latch 1 on the right Detach the battery from the base cover on the right as shown by arrow 2 6 Insert a new battery until it clicks into place Ensure that the battery latches are in the locked positions 7 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 111 ...

Page 128: ... micro SIM card metal connectors To replace the micro SIM card do the following 1 Ensure that the computer is turned off and disconnected from ac power and all cables 2 Locate the micro SIM card tray at the right side of the computer and do the following a Insert a straightened paper clip into the hole in the micro SIM card tray 1 The micro SIM card tray ejects Then slide the micro SIM card tray o...

Page 129: ... computer disconnect the ac power adapter and then reconnect it to the computer To replace the base cover assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the removable battery See Replacing th...

Page 130: ...e you start read Important safety information on page v and print the following instructions Attention Before you start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the card To replace the wireless WAN card do the following 1 Disable the built in battery See Disabling the buil...

Page 131: ...eless WAN card by doing the following Note A film might cover the wireless WAN card To access the wireless WAN card open the film first a Hold the cable connector with your fingers and gently disconnect each cable from the wireless WAN card 1 Then remove the screw 2 The wireless WAN card is released from the secured position and pivots upward b Carefully remove the wireless WAN card out of the slo...

Page 132: ...faster You can increase memory capacity by replacing or adding a memory module Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start the replacement touch a grounded metal object This action reduces any static electricity from your bo...

Page 133: ... Connect the ac power adapter and all cables to the computer Replacing the internal storage drive Before you start read Important safety information on page v and print the following instructions Attention The internal storage drive such as hard disk drive solid state drive or M 2 solid state drive is sensitive Inappropriate handling might cause damage and permanent loss of data When handling the ...

Page 134: ... the 2 5 inch storage drive do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the removable battery See Replacing the removable battery on page 110 5 Remove the base cover assembly See Replacing the base...

Page 135: ...ve bay To replace the M 2 solid state drive installed in the storage drive bay do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the removable battery See Replacing the removable battery on page 110 5 Re...

Page 136: ...7 Disconnect the drive cable as shown 8 Remove the screws that secure the M 2 solid state drive bracket 1 and then remove the bracket 2 120 X270 User Guide ...

Page 137: ... solid state drive out of the slot 11 Align the notch on the new M 2 solid state drive with the slot key and insert the drive into the slot until it is secured firmly 1 Then pivot it downward 2 12 Install the screw to secure the M 2 solid state drive Chapter 9 Replacing devices 121 ...

Page 138: ...new drive as shown 15 Insert the new storage drive 1 and pivot it downward 2 Ensure that the cable is routed under the speaker hook 3 and install the screw to secure the storage drive 4 16 Reinstall the base cover assembly and removable battery 17 Turn the computer over Connect the ac power adapter and all cables 122 X270 User Guide ...

Page 139: ...4 Remove the removable battery See Replacing the removable battery on page 110 5 Remove the base cover assembly See Replacing the base cover assembly on page 112 6 Remove the screw that secures the M 2 solid state drive The drive is released from the secured position and pivots upward Then remove the drive out of the slot 7 Align the notch on the new M 2 solid state drive with the slot key Careful...

Page 140: ...r drop the thermal fan assembly Do not twist or pull the cable of the thermal fan assembly Do not press the heat pipe Hold both sides of the heat pipe to take the thermal fan assembly To replace the thermal fan assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 109 2 Ensure that the computer is turned off and disconnected from ac power and all cable...

Page 141: ... Attach the connector firmly and secure the screws in ascending alphabetical order as shown 3a 3d 11 Reinstall the base cover assembly and removable battery 12 Turn the computer over Connect the ac power adapter and all cables to the computer Chapter 9 Replacing devices 125 ...

Page 142: ...sure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the removable battery See Replacing the removable battery on page 110 5 Remove the base cover assembly See Replacing the base cover assembly on page 112 6 Detach the connector 1 Remove the screw 2 and remove the dc in cable with the bracket 3 7 Remove ...

Page 143: ...8 Install a new dc in cable into the bracket 9 Install the dc in cable with bracket into place as shown 10 Route the dc in cable as shown Chapter 9 Replacing devices 127 ...

Page 144: ... the screw 1 and attach the connector firmly 2 12 Reinstall the base cover assembly and removable battery 13 Turn the computer over Connect the ac power adapter and all cables to the computer 128 X270 User Guide ...

Page 145: ...lowing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The seria...

Page 146: ...m is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The followi...

Page 147: ...est phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these se...

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Page 149: ...Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar clic...

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Page 151: ...es Usage environment and your health This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes this product is safe for use by consumers These standards and recommendations reflect the consensus of the worldwide scientific community and result from deliberations of panels and c...

Page 152: ...2 WiGig antenna 3 Wireless LAN antenna main Wireless radio compliance information Computer models equipped with wireless communications comply with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Brazil wireless radio compliance information Este equipamento opera em caráter secundário isto é não tem direito a proteção contra interfer...

Page 153: ... generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment ...

Page 154: ...e reasonable protection against interference with licensed communication devices Lenovo Einsteinova 21 851 01 Bratislava Slovakia German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse B EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2014 30 EU früher 2004 108 EC zur Angleichung der R...

Page 155: ...gart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with y...

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Page 157: ...aphy This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return rec...

Page 158: ...ed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one ...

Page 159: ...o include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any...

Page 160: ...provided in the user guide for your product For proper collection and treatment go to http www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China 144 X270 User Guide ...

Page 161: ...ertain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com social_responsibility us en RoHS_Communication pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electric...

Page 162: ...China RoHS 146 X270 User Guide ...

Page 163: ...Taiwan RoHS Appendix D Restriction of Hazardous Substances RoHS Directive 147 ...

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Page 165: ... you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 minutes To awaken the computer f...

Page 166: ...5 Clear the Allow this device to wake the computer check box 6 Click OK 150 X270 User Guide ...

Page 167: ...blication Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 168: ...rce license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to http www lenovo com support 152 X270 User Guide ...

Page 169: ...ft Windows Direct3D BitLocker and Cortana are trademarks of the Microsoft group of companies Ubuntu is a registered trademark of Canonical Ltd The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries DisplayPort is a registered trademark of the Video Electronics Standards Association WiGig Wi...

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