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Lenovo ThinkServer RD340, User And Maintenance Manual

The Lenovo ThinkServer RD340 delivers exceptional performance and reliability for businesses. Enhance your server management skills with the User Manual and Hardware Maintenance Manual, available for free download at 88.208.23.73:8080. Access comprehensive instructions and troubleshooting tips to ensure smooth operation of this powerful and efficient server.

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Notes:

• If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6

“Installing, removing, or replacing hardware” on page 73.

• If an action step is preceded by “(Trained service technician only),” this action step is reserved for a trained

service technician and must be performed only by a trained service technician.

Symptom

Action

The amount of system memory that is displayed is less
than the total capacity of the installed physical memory
modules and you suspect a memory module problem.

1. Ensure that:

• All memory modules are the correct type

supported by the server. See “Memory module
installation rules” on page 81.

• You followed the memory module installation

rules. See “Memory module installation rules” on
page 81.

• All memory modules are seated correctly and

securely.

• The system firmware is up-to-date.

2. Reinstall the memory modules.

3. Replace the suspect memory modules.

4. (Trained service technician only) Replace the system

board.

Keyboard, mouse, and USB device problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page 177
for the subsequent steps you should check after using the information in this topic.

Symptom

Action

All or some keys on the keyboard do not work.

1. Ensure that:

• The USB keyboard cable is securely connected

to a USB connector on the server. If the USB
keyboard is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly
to the server.

• No keys are stuck.

• The USB controller is enabled in the Setup Utility

program. See “Using the Setup Utility program”
on page 51.

2. Restart the server.

3. Replace the keyboard.

The mouse or pointing device does not work.

1. Ensure that:

• The mouse or pointing device cable is securely

connected to the server. If the USB mouse or
pointing device is connected to a USB hub,
disconnect the mouse or pointing device from the
hub and connect it directly to the server.

• The mouse or pointing device is clean and no dust

accumulates.

• The device drivers are installed correctly.

Chapter 7

.

Troubleshooting and diagnostics

181

Summary of Contents for ThinkServer RD340

Page 1: ...ThinkServer RD340 User Guide and Hardware Maintenance Manual Machine Types 70A8 70A9 70AA 70AB 70AC and 70AD ...

Page 2: ...product Safety information on page iii Appendix A Notices on page 187 Fourth Edition February 2015 Copyright Lenovo 2013 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ogram 51 Setup Utility program interface 52 Setting the system date and time 54 Using passwords 55 Selecting a startup device 56 Configuring the TPM function 56 Setting the mode of the Ethernet connectors 57 Exiting the Setup Utility program 57 Updating or recovering the BIOS 58 Using the ThinkServer EasyStartup program 59 Features of the ThinkServer EasyStartup program 60 Starting the ThinkServer...

Page 4: ...ing the status and diagnostic LEDs 177 Viewing the system event log 178 Basic troubleshooting tables 178 ThinkServer EasyStartup program problems 178 Optical drive problems 178 Hard disk drive problems 180 Memory module problems 180 Keyboard mouse and USB device problems 181 Chapter 8 Getting information help and service 183 Information resources 183 Using the documentation 183 ThinkServer Web sit...

Page 5: ...n käyttöä Avant d utiliser le produit veillez à bien lire et comprendre les instructions de sécurité multilingues figurant sur le DVD de documentation fourni avec le produit Πριν χρησιμοποιήσετε το προϊόν βεβαιωθείτε ότι έχετε διαβάσει και κατανοήσει τις οδηγίες ασφάλειας οι οποίες είναι διαθέσιμες σε διάφορες γλώσσες στο DVD τεκμηρίωσης που συνοδεύει το προϊόν Vor Verwendung des Produkts sollten ...

Page 6: ... s produktom Preden začnete uporabljati izdelek je pomembno da preberete in razumete večjezična varnostna navodila na DVD ju z dokumentacijo ki ste ga prejeli skupaj z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna på dokument...

Page 7: ... instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON 1 Turn everythi...

Page 8: ...ss 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the...

Page 9: ...s will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statem...

Page 10: ...ded on the rails Statement 14 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits You must install the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device might hav...

Page 11: ...nts Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUTION This product contains a Class 1M laser Do not view directly with optical instruments Statement 18 CAUTION Do not place a...

Page 12: ... by local regulations Products that are not assessed Typical products that are not assessed include but not limited to the following Server and IT rack components for example uninterruptible power supplies and current distribution systems Devices in IT rooms for example bulk storage units and network products Industrial low voltage switchgear x ThinkServer RD340 User Guide and Hardware Maintenance...

Page 13: ... DVD that comes with your server A printable generic version of the latest LLW also is available in more than 30 languages at http www lenovo com warranty llw_01 If you cannot obtain the LLW through the documentation DVD or Lenovo Web site contact your local Lenovo office or reseller to obtain a printed version of the LLW free of charge For warranty service consult the worldwide Lenovo Support tel...

Page 14: ...e locations offer extended privileges and services to registered users Server documentation This topic provides general descriptions of the various documentation for your server and instructions on how to obtain all the documentation Printed documents The following documents are printed out and contained in your server package Read Me First This is a multilingual document you should read first Thi...

Page 15: ...ow to contact the Lenovo Customer Support Center Lenovo License Agreement This document includes the terms and conditions of the Lenovo License Agreement User Guide and Hardware Maintenance Manual This document provides detailed information to help you get familiar with your server and help you use configure and maintain your server Some information in this document if specified is intended for se...

Page 16: ...our server your documentation DVD might contain supplementary documents provided by Lenovo including documents for Ethernet cards host bus adapters HBAs or other optional parts 4 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 17: ...nstallation Instructions that comes with your server 4 Connect the Ethernet cable and power cords to the server See Rear view of the server on page 23 to locate the connectors 5 Turn on the server to verify operation See Turning on the server on page 49 6 Review the Unified Extensible Firmware Interface UEFI settings and customize as needed See Using the Setup Utility program on page 51 7 Configur...

Page 18: ...6 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 19: ... might look slightly different from the illustration in this topic ID CPU Mem PSU Figure 1 Server package 1 Server 2 Material box including power cords printed documentation a documentation DVD and software media 3 Rail kit Features This topic provides general information about the server features for various models Depending on your specific model some features might vary or not be available For ...

Page 20: ...ym for Small Computer System Interface or SATA solid state drives Up to six 2 5 inch hot swap SATA or SAS hard disk drives or SATA solid state drives for server models with a slim optical drive Up to eight 2 5 inch hot swap SATA or SAS hard disk drives or SATA solid state drives for server models without a slim optical drive Support PCI Express solid state drives The following server models also a...

Page 21: ...by default However you also can set the Ethernet connector 1 or 2 for system management use in the Setup Utility program See Setting the mode of the Ethernet connectors on page 57 For more information see Rear view of the server on page 23 Reliability availability and serviceability Reliability availability and serviceability hereinafter referred to as RAS are three important server design feature...

Page 22: ...e which is available for download at http www lenovo com UserManuals Hot swap feature Your server supports hot swap hard disk drives and hot swap redundant power supplies With the hot swap feature you can install remove or replace a hot swap device without turning off the server Preboot Execution Environment PXE The Intel PXE technology enables you to start your computers load an operating system ...

Page 23: ...m configurations Range of product weight without package 12 kg 26 46 lb to 17 kg 37 48 lb Range of product weight with package 15 kg 33 07 lb to 24 kg 52 91 lb Environment Air temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 70 C 40 F to 158 F in original shipping package Altitude 0 to 3048 m 0 to 10 000 ft in an unpressurized environment Humidity Operating 8 to 80 non condensing St...

Page 24: ...s Your server supports onboard SATA software RAID If a required RAID card is installed your server also supports advanced SATA SAS hardware RAID configurations For detailed information see Configuring RAID on page 62 Remote management software The integrated TMM provides basic remote management features for the server The add on TMM Premium option provides advanced remote management features for t...

Page 25: ...del your server might come with one of the following diagnostic programs Lenovo Thinkserver Diagnostics Linux Edition Lenovo Thinkserver Diagnostics Standalone Edition Lenovo Thinkserver Diagnostics Windows Edition Lenovo ThinkServer Diagnostics Embedded Edition For detailed information about using the Lenovo ThinkServer Diagnostics program refer to the user guide of the program Locations This top...

Page 26: ...sis ID CP U Me m PS U MT M XXXX XXX S N XXXXXXX Figure 2 Label on server models with four 3 5 inch hard disk drive bays PS U Me m CP U ID MT M XXXX XXX S N XXXXXXX Figure 3 Label on server models with six 2 5 inch hard disk drive bays 14 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 27: ...rd disk drive bays on page 16 Front view of server models with eight 2 5 inch hard disk drive bays on page 18 Note Depending on the model your server might look slightly different from the illustrations in this topic Front view of server models with four 3 5 inch hard disk drive bays The following illustration shows the front view of server models with four 3 5 inch hard disk drive bays CPU Mem PS...

Page 28: ... and screws to secure the server in the rack cabinet so that the server cannot slide out especially in vibration prone areas For more information refer to the Rack Installation Instructions that comes with your server 6 3 5 inch hard disk drive area The EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed hard disk drives in...

Page 29: ...and serial number label of the server is attached on the pull out information card See Machine type model and serial number label on page 13 3 Intelligent Diagnostics Module For more information see Intelligent Diagnostics Module on page 22 4 Right rack handle 7 Left rack handle If your server is installed in a rack cabinet you can use the rack handles to slide the server out of the rack cabinet o...

Page 30: ...eight 2 5 inch hard disk drive bays The following illustration shows the front view of server models with eight 2 5 inch hard disk drive bays CPU Mem PSU ID 6 Figure 9 Front view of server models with eight 2 5 inch hard disk drive bays 1 Front panel 4 Right rack handle 2 Pull out information card 5 2 5 inch hard disk drive area 3 Intelligent Diagnostics Module 6 Left rack handle 1 Front panel For...

Page 31: ...tructions that comes with your server 5 2 5 inch hard disk drive area The EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed hard disk drives in your server varies by model The vacant hard disk drive bays are occupied by dummy hard disk drive trays The hard disk drive bay numbers are marked on the top edge of the front bez...

Page 32: ...ver from the operating system See Chapter 4 Turning on and turning off the server on page 49 The power status LED helps you to determine the current power status Power status LED Color Description On Green The server is on Off None The server is off Blinking Green The server is in ACPI S1 mode which also is known as Power On Suspend POS mode In this mode the microprocessor is not working while oth...

Page 33: ...d Replace the system board Note This action must be performed only by Lenovo service personnel See Chapter 8 Getting information help and service on page 183 A fan is running at low speed Check the system fans A hot swap fan has been removed 1 Ensure that the system fans are connected securely to the system board 2 Reinstall the removed fan or install a new fan to replace the removed fan The power...

Page 34: ...the power supply or system fan is working correctly When the ambient temperature limit LED memory module status LED or microprocessor status LED is off it indicates that the server memory module or microprocessor is operating at a normal temperature When one error LED is lit in amber it indicates potential errors Check the information in the following table for potential errors and corresponding s...

Page 35: ...ides information to help you locate the connectors and components on the rear of your server The following illustration shows the rear view of the server with two hot swap power supplies 1 0 MGMT ID 8 9 2 Figure 13 Rear view of the server 1 Hot swap redundant power supply 2 available in some models 7 VGA DB 15 connector 2 Hot swap redundant power supply 1 8 Ethernet connector 1 RJ 45 3 Low profile...

Page 36: ...6 x8 x4 x2 x1 Half length full height card Note If a ThinkServer HBA is available refer to its user guide for detailed information The user guide is available for download at http www lenovo com UserManuals 5 8 9 Ethernet connectors RJ 45 Used to attach an Ethernet cable for a LAN Each Ethernet connector has two status LEDs to help you identify the Ethernet connectivity activity and connection spe...

Page 37: ...erver is not identified Server components This topic provides information to help you locate the components of your server For more information about major components see the related topics in Locations on page 13 To remove the server cover and the cooling shroud and gain access to the inside of the server see Removing the server cover on page 75 and Removing and reinstalling the cooling shroud on...

Page 38: ...13 Intelligent Diagnostics Module 4 Riser card assembly 2 14 Front panel 5 One or two hot swap redundant power supplies 15 Left rack handle 6 CPU2 DIMMs vary by model 16 System fans 7 Heat sinks each with a microprocessor underneath 17 CPU1 DIMMs vary by model 8 Hot swap hard disk drive backplane 18 System board 9 Right rack handle 19 Coin cell battery 10 Slim optical drive available in some model...

Page 39: ... Left rack handle 4 Riser card assembly 2 14 System fans 5 One or two hot swap redundant power supplies 15 CPU2 DIMMs vary by model 6 Hot swap hard disk drive backplane 16 CPU1 DIMMs vary by model 7 Right rack handle 17 Heat sinks each with a microprocessor underneath 8 2 5 inch hard disk drive bays 18 System board 9 Intelligent Diagnostics Module 19 Coin cell battery 10 Slim optical drive availab...

Page 40: ...d 8 Cooling shroud 18 Left rack handle 9 Riser card assembly 1 19 Front panel 10 PCI Express card available in some models CRU identification CRUs are parts that can be upgraded or replaced by the customer If a CRU is determined to be defective during the warranty period a replacement CRU will be provided to the customer Customers are responsible for installing the self service CRUs for this produ...

Page 41: ... hard disk drive Yes No Hot swap hard disk drive backplane No Yes Hot swap redundant power supply Yes No Memory module Yes No Microprocessor No Yes Optical drive available in some models Yes No Peripheral Component Interconnect PCI card Yes No Rack handles Yes No Riser card assembly Yes No System board No No Coin cell battery Yes No System fan Yes No ThinkServer Management Module Premium available...

Page 42: ...isk drive is being rebuilt Hot swap redundant power supply status LED On each hot swap redundant power supply there is a status LED near the power cord connector LED Status Description Action Off The server is off or the power supply is not working normally Replace the power supply See Installing or replacing a hot swap redundant power supply on page 111 Blinking green about one flash every two se...

Page 43: ...8i RAID 0 1 Adapter ThinkServer RAID 700 Adapter also known as ThinkServer 9260 8i SAS RAID Adapter ThinkServer RAID 710 Adapter also known as 9270CV 8i RAID adapter ThinkServer RAID 500 Adapter also known as ThinkServer 9240 8i RAID 0 1 Adapter The following illustration shows the connectors on the ThinkServer RAID 500 Adapter Figure 19 ThinkServer RAID 500 Adapter 1 Port 0 3 TR 500 key connector...

Page 44: ... 700 Battery connector 2 Ports 3 0 1 Ports 7 4 Used to connect a mini SAS signal cable See Connecting the cables on page 36 2 Ports 3 0 Used to connect a mini SAS signal cable See Connecting the cables on page 36 3 ThinkServer RAID 700 Battery connector Used to connect a ThinkServer RAID 700 Battery See Installing or removing the ThinkServer RAID 700 Battery on page 98 32 ThinkServer RD340 User Gu...

Page 45: ... a ThinkServer RAID Super Capacitor Module See Replacing the ThinkServer RAID Super Capacitor Module on page 147 Hot swap hard disk drive backplane Your server might come with one of the following hot swap hard disk drive bay and backplane configurations Four 3 5 inch hard disk drive bays with one backplane Six 2 5 inch hard disk drive bays with one backplane Eight 2 5 inch hard disk drive bays wi...

Page 46: ... 3 Mini SAS ports 0 3 2 Optical drive power connector 1 8 pin power connector Used to connect a power cable to provide power to the backplane 2 Optical drive power connector Used to connect the power cable for the slim optical drive if the server has one installed 3 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk ...

Page 47: ...4 5 4 Optical drive power connector 1 8 pin power connector Used to connect a power cable to provide power to the backplane 2 Mini SAS ports 4 5 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive 4 to hard disk drive 5 3 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to...

Page 48: ... with eight 2 5 inch hard disk drive bays 1 8 pin power connector 3 Mini SAS ports 0 3 2 Mini SAS ports 4 7 1 8 pin power connector Used to connect a power cable to provide power to the backplane 2 Mini SAS ports 4 7 Used to connect the mini SAS connector on one end of the mini SAS signal cable to support the hard disk drive 4 to hard disk drive 7 3 Mini SAS ports 0 3 Used to connect the mini SAS ...

Page 49: ...server has a supported RAID card installed you can connect cables from the RAID card to the backplane to support up to six hard disk drives In this case you can configure RAID for the hard disk drives using the advanced hardware RAID functions Note The option kit for the RAID card is designed for different types of servers and might contain additional cables that are not required for your server F...

Page 50: ...ing a ThinkServer RAID 710 Adapter do the following 1 Use the mini SAS to mini SAS signal cable Connect the mini SAS connector 1 to the port 1 on the RAID card Then connect the mini SAS connector 2 to the mini SAS ports 0 3 on the backplane 2 If your server has more than four hard disk drives installed use the other mini SAS to mini SAS signal cable Connect the mini SAS connector 3 to the port 2 o...

Page 51: ...0 22 Backplane power connector 2 7 SAS connector 4 7 23 System fan 7 connector 8 SAS connector 0 3 24 Microprocessor socket 2 9 Coin cell battery 25 System fan 6 connector 10 Platform Controller Hub PCH 26 Memory slots 6 11 Internal USB Type A connector 1 27 System fan 5 connector 12 TMM Premium connector 28 System fan 3 connector 13 Internal USB Type A connector 2 29 Microprocessor socket 1 14 TP...

Page 52: ...upport the hard disk drive 0 to hard disk drive 3 9 Coin cell battery Your server has a special type of memory that maintains the date time and configuration information for built in features The coin cell battery keeps the information active when you turn off the server 10 Platform Controller Hub PCH This chip on the system board serves as a PCH which provides the data buffering and interface arb...

Page 53: ... hereinafter referred to as the TMM no matter what condition the server operating system is in and no matter if the server is on or off as long as the server is connected to network and an ac power source the interaction with the TMM controlled servers can be achieved through system network The user can obtain the server hardware health information and SEL and is able to conduct the operations inc...

Page 54: ...nd switches on the system board A jumper is a short length of conductor used to set up or adjust printed circuit boards such as the system board of a computer A jumper usually is encased in a non conductive block of plastic for convenient use and to avoid any possible damage to a live circuit Jumper pins arranged in groups on the system board are called jumper blocks When two or more jumper pins a...

Page 55: ...l Oxide Semiconductor jumper 3 Switches 2 ThinkServer Management Module Enable Disable jumper Attention To set the jumpers or move switches you need to remove the server cover to access the system board Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 1 Clear CMOS jumper Used to clear CMOS and recover your serve...

Page 56: ...2 7 Reinstall any parts and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 170 8 Connect the server to an ac power source and wait about 30 seconds Then turn on the server The BIOS recovers to the factory default settings 2 ThinkServer Management Module Enable Disable jumper When the ThinkServer Management Module Enable Disable jumper hereinafter ...

Page 57: ...rd switch 4 Reserved for the manufacturer 1 BIOS recovery switch Used to recover the BIOS if the power to your server is interrupted while the BIOS is being updated and your server cannot start correctly To recover the BIOS see Recovering from a BIOS update failure on page 59 2 Clear password switch Used to erase forgotten passwords such as the BIOS passwords Chapter 3 Product overview 45 ...

Page 58: ...he ME ensure that your BIOS version contains the required parameters To update the ME do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place i...

Page 59: ... direct you to the source of the error The following illustration shows the ThinkServer Management Module status LED and system fan error LEDs on the system board Figure 33 System board LEDs 1 ThinkServer Management Module status LED 5 System fan 3 error LED 2 System fan 7 error LED 6 System fan 2 error LED 3 System fan 6 error LED 7 System fan 1 error LED 4 System fan 5 error LED 1 ThinkServer Ma...

Page 60: ...responding system fan is operating slowly or has failed To solve the problem you might need to reinstall or replace the system fan See Replacing a system fan on page 156 If it is a system board problem contact the Lenovo Customer Support Center 48 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 61: ...r supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source The server can be turned off in one of the following ways Turn off the server from the operating system if your operating system supports this feature After an o...

Page 62: ...source the server also can respond to a remote request to turn on the server To remove all power from the server you must disconnect the server from the ac power source For information about your specific operating system refer to the related documentation or help system for the operating system 50 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 63: ...p Utility program For password information see Using passwords on page 55 Viewing information in the Setup Utility program The Setup Utility program menu lists various items about the system configuration Select a desired item to view information or change settings When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed on the righ...

Page 64: ...enu on page 53 Boot Options menu on page 54 Boot Manager menu on page 54 Save Exit menu on page 54 Lenovo provides the BIOS update utility on the Lenovo Support Web site You can download the BIOS update utility to update the BIOS if the newer BIOS version specifically solves a problem you have See Updating or recovering the BIOS on page 58 If the power to your server is interrupted while the BIOS ...

Page 65: ...Setup Utility program For each menu item press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard Some items are displayed on the menu only if the server supports the corresponding features Notes Enabled means that the function is configured Disabled means that the function is not configured The Security menu co...

Page 66: ...the boot device selection window See Selecting a startup device on page 56 Save Exit menu After you finish viewing or changing settings in the Setup Utility program you can choose a desired action from the Save Exit menu to save changes discard changes or load default values and exit the program Press Enter to select the item on the Save Exit menu and then select Yes when prompted to confirm the a...

Page 67: ...e If both the administrator password and user password are set you can type either password to use the server However you must use your administrator password to change any configuration settings Password considerations For security reasons it is recommended to use a strong password that cannot be easily compromised Notes The Setup Utility program passwords are not case sensitive The server suppor...

Page 68: ...nu The boot device selection window opens 3 In the boot device selection window use the up and down arrow keys on the keyboard to switch between the selections Press Enter to select the device of your choice Then the server will start up from the selected device To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the ...

Page 69: ...g 3 Do one of the following To use the Ethernet connector 0 as an Ethernet connector and also a system management connector select Management NIC Shared To use the Ethernet connector 0 as a dedicated system management connector select Management NIC Dedicated To use the Ethernet connector 1 as an Ethernet connector and also a system management connector select Onboard LAN port1 Shared To use the E...

Page 70: ... might not support the latest system configurations If the power to your server is interrupted while the POST and BIOS are being updated your server might not restart correctly Ensure that you perform the BIOS update procedure in an environment with a steady power supply Besides ensure that your server can restart successfully without encountering hardware problems If you have updated the BIOS fir...

Page 71: ...ll any parts and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 170 8 Connect the server to an ac power source and then start the server from the bootable USB key that contains the amiboot rom file The recovery process starts After the recovery process is completed your server will automatically turn off 9 Repeat step 2 through step 5 10 Move the ...

Page 72: ...artition size and file system type Support for multiple operating systems Ability to install the operating system and device drivers in an unattended mode to save time Ability to create a reuseable response file that can be used with similarly configured Lenovo servers to make future installations even faster Starting the ThinkServer EasyStartup program This topic provides instructions on how to s...

Page 73: ...unctions and learn how to use the program Before using the ThinkServer EasyStartup program to install an operating system ensure that any external storage devices and fiber channels are configured correctly The ThinkServer EasyStartup program main interface provides the following menus on the left pane of the screen Home This menu is the welcome page that contains some general descriptions about t...

Page 74: ...model and the specific server configuration information View general guidance on how to use the ThinkServer EasyStartup DVD Download the required device drivers to a removable storage device so that you can easily get the drivers for server configuration when you need them especially when you finish installing an operating system without using the ThinkServer EasyStartup DVD and need appropriate d...

Page 75: ... written to one drive is simultaneously written to another drive This is good for small databases or other applications that require small capacity but complete data redundancy RAID 1 provides fault tolerance from disk errors or failures and continues to operate as long as at least one drive in the mirrored set is functioning With appropriate operating system support there can be increased read pe...

Page 76: ...ansfers and medium to large capacity RAID 60 requires a minimum number of six hard disk drives For detailed information about RAID refer to Introduction to RAID in the MegaRAID SAS Software User Guide on the documentation DVD that comes with your server Configuring RAID using the ThinkServer EasyStartup program The ThinkServer EasyStartup program simplifies the process of configuring supported RAI...

Page 77: ...d disk drive in the RAID array cannot be synchronized or have failed You need to replace the failing hard disk drives and rebuild the data See Installing or replacing a hot swap hard disk drive on page 127 and Rebuilding a physical drive on page 68 Offline This status indicates that the RAID array has failed and cannot be rebuilt You need to create a RAID array See Creating adding or deleting a RA...

Page 78: ...s of the data on virtual drives that use RAID 1 5 and 10 The following table shows the various menus and items in the LSI Software RAID Configuration Utility program On each menu press the Enter key to show selectable options and select a desired option by using up and down arrow keys or type desired values from the keyboard directly Table 3 LSI Software RAID Configuration Utility program menu ite...

Page 79: ...lear Configuration Select Yes when prompted and follow the instructions on the screen Attention Deleting an existing RAID array erases all data on the array Ensure that you back up all data before deleting the RAID array If the operating system is installed on the RAID array you want to delete you need to reinstall the operating system after deleting the RAID array If you want to delete the existi...

Page 80: ... as a hot spare drive Rebuilding a physical drive This topic provides instructions on how to rebuild a physical drive using the LSI Software RAID Configuration Utility program when a physical drive in a RAID array fails When a physical drive in a RAID array fails you can rebuild the drive by recreating the data that was stored on the drive before it fails If the drive is not operational it must be...

Page 81: ...e RAID Configuration Utility program See Starting the LSI Software RAID Configuration Utility program on page 65 2 On the main interface of the program select Check Consistency and follow the instructions on the screen The consistency check rate is the rate at which consistency check operations are run on a system The consistency check rate can be configured between 0 percent and 100 percent At 0 ...

Page 82: ...anager program and the MegaCLI Configuration Utility program to help you manage the RAID array and RAID controller in an operating system environment The installation packages for the MegaRAID Storage Manager program and the MegaCLI Configuration Utility program are on the ThinkServer EasyStartup DVD After you enter the operating system insert the ThinkServer EasyStartup DVD into the optical drive...

Page 83: ... the device or reflash the BIOS the TMM firmware and the FRU SDR Using the Firmware Updater program The Firmware Updater program enables you to maintain your system firmware up to date and helps you avoid unnecessary outages To update your system firmware using the Firmware Updater program do the following Note Before distributing the firmware updates to a server ensure that your server can restar...

Page 84: ...72 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 85: ...updates for your server go to http www lenovo com drivers and then follow the instructions on the Web page See Updating the firmware on page 71 for more information Before you install optional hardware devices ensure that the server is working correctly If the server is not working correctly see Chapter 7 Troubleshooting and diagnostics on page 177 to do basic troubleshooting If the problem cannot...

Page 86: ...use static electricity to build up around you Always carefully handle the parts and other components such as PCI Express cards memory modules system boards and microprocessors by edges or frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and possibly damage the device Before you replace a new part touch the static protective package containi...

Page 87: ...ile the server is running Operating the server without the air ducts or air baffles might cause the microprocessors to overheat For servers that support up to two microprocessors ensure that the second microprocessor socket always contains a microprocessor or is protected by a microprocessor socket cover Working inside the server with the power on Attention Static electricity that is released to i...

Page 88: ...he server Then disconnect all power cords from electrical outlets 2 Disconnect the power cords Input Output I O cables and all other cables that are connected to the server 3 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 4 Press the rel...

Page 89: ...ng the failing hardware devices If you are handling a server option refer to the appropriate installation or removal instructions in this topic along with the instructions that come with the option Notes Use only parts provided by Lenovo Depending on the model your server might look slightly different from the illustrations in this topic The EMI integrity and cooling of the server are protected by...

Page 90: ...ence Note Depending on the model your server might look slightly different from the illustrations in this topic To remove and reinstall the rack handles do the following 1 On each side of the server remove the screw that secures the rack handle and then remove the rack handle from the chassis ID Mem CPU PSU Figure 36 Removing the rack handles 78 ThinkServer RD340 User Guide and Hardware Maintenanc...

Page 91: ...d Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to remove the cooling shroud Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look sl...

Page 92: ... Reinstalling the cooling shroud Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to reinstall the cooling shroud Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on t...

Page 93: ...ove a memory module Note The memory modules are sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 74 first and carefully perform the operation Memory module installation rules Your server has 12 memory slots to provide the following features Each slot supports 4 GB 8 GB and 16 GB double data rate 3 registered dual inline memory modules DDR3 RDIMMs Your ...

Page 94: ...mory slot CPU1 DIMMB2 10 Memory slot CPU2 DIMMB2 5 Memory slot CPU1 DIMMC1 11 Memory slot CPU2 DIMMC1 6 Memory slot CPU1 DIMMC2 12 Memory slot CPU2 DIMMC2 The following table explains the memory module installation rules for servers that have only one microprocessor CPU1 installed The X mark indicates the memory slots into which the memory modules should be installed in different situations Notes ...

Page 95: ...1 and CPU2 installed The X mark indicates the memory slots into which the memory modules should be installed in different situations Notes When you install memory modules with different ranks in one channel start from the farthest memory slot in the channel and install the memory module that has the most ranks first When you install 1 35 V memory modules and 1 50 V memory modules into the memory s...

Page 96: ...em performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 81 Use any documentation that comes with the memory module and follow those instructions in addition to the instructions in this topic To install a memory module do the following 1 Remove all media from the drives and turn off all attach...

Page 97: ... out of the package Note Carefully handle the memory module by its edges 9 Position the new memory module over the memory slot Ensure that the notch 1 on the new memory module is aligned with the key 2 in the memory slot Then press the new memory module straight down into the memory slot until the retaining clips close and the new memory module snaps into position Note If there is a gap between th...

Page 98: ...led in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 79 5 Locate the memory slots on the system board and read the...

Page 99: ...structions in addition to the instructions in this topic Depending on the specific type the Ethernet card might look different from the illustrations in this topic To install the Ethernet card do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to th...

Page 100: ...slot and align the tab of the Ethernet card with the hole in the riser card assembly 1 Then press the Ethernet card straight into the slot until it is securely seated in the slot Figure 47 Installing the Ethernet card 8 Depending on the type of the Ethernet card you might need to connect any required cables Refer to the documentation that comes with the Ethernet card for specific information 9 Rei...

Page 101: ... provides instructions on how to remove the Ethernet card Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Use any documentation that comes with the Ethernet card and follow those instructions in addition to the instructions in this topic Depending on the specific type the Ethernet card might look different from...

Page 102: ... another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 170 Installing or removing the RAID card This topic provides instructions on how to install or remove the RAID card Some server models come with a required RAID card to provide advanced SATA SAS hardware RAID functions to the server You also can purchase a suppo...

Page 103: ...d place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 79 5 Remove the riser card assembly 2 and lay it upside down on a flat clean and static protective surface The procedure is s...

Page 104: ...card 9 Note the orientation of the low profile bracket and position it on the RAID card Align the two screw holes in the low profile bracket with the corresponding screw holes in the RAID card and then install the screws to secure the bracket Figure 51 Installing the low profile bracket to the RAID card 92 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 105: ...lled do the following 1 Check the version of the new RAID card firmware by pressing Ctrl H when starting the Setup Utility program 2 Go to http www lenovo com drivers and follow the instructions on the Web page to download the latest version of firmware Then install the firmware to your server Note If you want to use the Firmware Updater program ensure that it is the latest version To get the late...

Page 106: ...ective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 79 5 Remove the riser card assembly 2 and lay it upside down on a flat clean and static protective surface The procedure is similar to that of the riser card assembly ...

Page 107: ...r RAID 500 Adapter installed Attention Back up your data before you begin if you want to reconfigure RAID and reinstall the operating system after installing the TR 500 Key Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the TR 500 Key and follow those instructions in additi...

Page 108: ...the installation go to Completing the parts replacement on page 170 Then the hardware RAID 5 and RAID 50 levels are available for your server if your server has the required number of hard disk drives installed Refer to the MegaRAID SAS Software User Guide on the documentation DVD that comes with your server for information about how to configure the hardware RAID Removing the TR 500 Key Attention...

Page 109: ...hen disconnect all cables from the ThinkServer RAID 500 Adapter 6 Remove the riser card assembly 2 The procedure is similar to that of the riser card assembly 1 See Replacing the riser card assembly 1 on page 160 7 Locate the TR 500 Key on the ThinkServer RAID 500 Adapter and then remove it from the ThinkServer RAID 500 Adapter You might need to remove the ThinkServer RAID 500 Adapter first remove...

Page 110: ...at you replace the TR 700 Battery annually or after 500 recharging cycles whichever comes first Installing the ThinkServer RAID 700 Battery Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to install the TR 700 Battery on a ThinkServer RAID 700 Adapter if your se...

Page 111: ...e TR 700 Battery Figure 56 Installing the TR 700 Battery 10 Reinstall the ThinkServer RAID 700 Adapter with the TR 700 Battery to the riser card assembly 2 See Installing or removing the RAID card on page 90 11 Reconnect cables to the ThinkServer RAID 700 Adapter See Connecting the cables on page 36 12 Reinstall the riser card assembly 2 The procedure is similar to that of the riser card assembly ...

Page 112: ...ud on page 79 5 Locate the ThinkServer RAID 700 Adapter which is installed in the PCI Express card slot on the riser card assembly 2 Then disconnect all cables from the ThinkServer RAID 700 Adapter 6 Remove the riser card assembly 2 The procedure is similar to that of the riser card assembly 1 See Replacing the riser card assembly 1 on page 160 7 Remove the ThinkServer RAID 700 Adapter from the ri...

Page 113: ...ing on the model your server might look slightly different from the illustration in this topic To install the TR 300 Key do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the serve...

Page 114: ...embly 1 on page 160 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 170 Then the onboard SAS software RAID 5 is available for your server if your server has the required number of hard disk drives installed To configure RAID see Configuring RAID on page 62 Removing the TR 300 Key Attent...

Page 115: ...ds from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Locate the iButton socket on the ...

Page 116: ...o return the old TR 300 Key follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 170 As the onboard SAS software RAID 5 is not available without the TR 300 Key you might need to recon...

Page 117: ...in print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Use any documentation that comes with the TMM Premium and follow those instructions in addition to the instructions in this topic Depending on the model your server might look slightly different from the illustration in this topic To install the TMM Premium do the following 1 R...

Page 118: ...erver Management Module User Guide which is available for download at http www lenovo com UserManuals for more information about server remote management Removing the TMM Premium Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to remove the TMM Premium if the se...

Page 119: ...utlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Locate the TMM Premium on the system board and then l...

Page 120: ...pic Depending on the model your server might look slightly different from the illustration in this topic To install the TPM do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the se...

Page 121: ... Then you can configure the TPM function in the Setup Utility program See Configuring the TPM function on page 56 Removing the ThinkServer Trusted Platform Module Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to remove the TPM if the server has one installed B...

Page 122: ...remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Locate the TPM on the system board See System board components on page 38 If there is any PCI Express card installed on the riser card assembly 1 it might block your ...

Page 123: ...iate section To complete the removal procedure go to Completing the parts replacement on page 170 Installing or replacing a hot swap redundant power supply This topic provides instructions on how to install or replace a hot swap redundant power supply On each hot swap redundant power supply there is a status LED near the power cord connector For information about the status LED see Hot swap redund...

Page 124: ... has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Installing a hot swap redundant power supply Attention Do not open your server or attempt any repair before reading and underst...

Page 125: ... the shield in case you later remove the power supply and need the shield to cover the bay ID Figure 64 Removing the protective shield for the power supply bay 2 Touch the static protective package that contains the new hot swap redundant power supply to any unpainted surface on the outside of the server Then take the new hot swap redundant power supply out of the package Chapter 6 Installing remo...

Page 126: ...ot swap redundant power supply still does not work correctly contact your place of purchase or a service representative for help Replacing a hot swap redundant power supply Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to replace a hot swap redundant power sup...

Page 127: ...cured position Then completely slide it out of the chassis ID Figure 66 Removing a hot swap redundant power supply 3 Install a new hot swap redundant power supply to the bay See Installing a hot swap redundant power supply on page 112 4 If you are instructed to return the old hot swap redundant power supply follow all packaging instructions and use any packaging materials that are supplied to you ...

Page 128: ...ll attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing...

Page 129: ... the heat sink off the system board 8 Lay aside the old heat sink Touch the static protective package that contains the new heat sink to any unpainted surface on the outside of the server Then take the new heat sink out of the package Notes If you are replacing a heat sink you need to use a cleaning pad that might come with the new heat sink to wipe the thermal grease from the top of the microproc...

Page 130: ...ed to return the old heat sink follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 170 Installing or replacing the microprocessor This topic provides instructions on how to...

Page 131: ... and core speed Use any documentation that comes with the microprocessor option kit and follow those instructions in addition to the instructions in this topic Your microprocessor socket and socket cover might look slightly different from the illustrations in this topic To install the second microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and th...

Page 132: ...it Ensure that the small handle and the microprocessor retainer are in the fully open position Figure 69 Opening the handle and microprocessor retainer 7 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the server Then remove the new microprocessor from the package 120 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 133: ...rocessor socket cover Notes Do not remove the socket cover until you install a microprocessor into the socket If you remove the microprocessor install the socket cover or a new microprocessor immediately Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Do not touch the pins on the microprocessor socket and the gold contacts o...

Page 134: ...oprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corner 4 of the microprocessor socket Figure 72 Installing the microprocessor 122 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 135: ...ther piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 170 Replacing the microprocessor Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to replace the microprocessor CAUTION The heat sink ...

Page 136: ...illustrations in this topic To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static...

Page 137: ...n Figure 74 Opening the handle and microprocessor retainer 7 Touch only the edges of the microprocessor and carefully lift it straight up and out of the microprocessor socket Place the old microprocessor on a static protective surface Notes Do not touch the gold contacts on the bottom of the microprocessor Do not drop anything onto the microprocessor socket while it is exposed The socket pins must...

Page 138: ... touch the pins 10 Note the orientation of the new microprocessor Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microproces...

Page 139: ...o the appropriate section To complete the replacement go to Completing the parts replacement on page 170 Installing or replacing a hot swap hard disk drive Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to install or replace a hot swap hard disk drive For a lis...

Page 140: ...configuration the hard disk drives must be the same type with the same capacity if they are within a single RAID array For more information see Configuring RAID on page 62 For hard disk drives with different capacities install the hard disk drive by following the order of the hard disk drive bays as well as the order from the lowest capacity to the highest capacity Before you begin print all the r...

Page 141: ... the hot swap hard disk drive or the dummy tray ID Mem CPU PSU Figure 79 Opening the handle of the hot swap hard disk drive Figure 80 Opening the handle of the dummy hot swap hard disk drive tray Chapter 6 Installing removing or replacing hardware 129 ...

Page 142: ...igure 82 Removing the dummy hot swap hard disk drive tray 4 Touch the static protective package that contains the new hot swap hard disk drive to any unpainted surface on the outside of the server Then take the new hot swap hard disk drive out of the package Note Do not touch the circuit board on the hard disk drive 130 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 143: ...ive save the removed dummy hard disk drive tray in case you later remove the hot swap hard disk drive and need a dummy tray to cover the drive bay If you are replacing a failing hot swap hard disk drive and are instructed to return the failing hot swap hard disk drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work wit...

Page 144: ... For more information see Configuring RAID on page 62 For solid state drives with different capacities install the solid state drive by following the order of the hard disk drive bays as well as the order from the lowest capacity to the highest capacity Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending ...

Page 145: ...isk drive tray out of the front of the chassis Figure 85 Removing the dummy hard disk drive tray 4 Touch the static protective package that contains the 2 5 inch solid state drive to any unpainted surface on the outside of the server Then take the solid state drive out of the package Note Do not touch the circuit board on the solid state drive Chapter 6 Installing removing or replacing hardware 13...

Page 146: ... two screw holes in the solid state drive with the corresponding holes in the drive adapter Then install the two screws to secure the solid state drive to the drive adapter Figure 87 Installing the screws to secure the solid state drive to the drive adapter 7 Position the drive adapter with the solid state drive into the 3 5 inch drive bracket 134 ThinkServer RD340 User Guide and Hardware Maintena...

Page 147: ...e to the bracket 9 Slide the bracket with the solid state drive into the drive bay from the front until it snaps into position and then completely close the handle ID Mem CPU PSU Figure 89 Installing the bracket with the solid state drive 10 Check the hard disk drive status LEDs to ensure that the solid state drive is operating correctly You might have to restart the server for the newly installed...

Page 148: ...n Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to replace a 2 5 inch solid state drive from a 3 5 inch hard disk drive bay Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace a 2 5...

Page 149: ...acket with the solid state drive 4 Remove the five screws that secure the solid state drive and the 3 5 inch to 2 5 inch drive adapter Then remove the drive adapter with the solid state drive from the bracket Figure 92 Removing the screws that secure the solid state drive and the drive adapter Chapter 6 Installing removing or replacing hardware 137 ...

Page 150: ...o return the old solid state drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To configure RAID go to Configuring RAID on page 62 To complete the replacement go to Completing the parts replacement on page 170 Installing or replacing the optical drive Att...

Page 151: ... Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might look slightly different from the illustration...

Page 152: ...my optical drive tray The way of removing the dummy optical drive tray is similar to the way of removing the optical drive that is described above Store the dummy optical drive tray in case you later remove the optical drive and need the dummy optical drive tray to cover the place 6 Touch the static protective package that contains the new optical drive to any unpainted surface on the outside of t...

Page 153: ...to the backplane See Reinstalling the server cover and reconnecting cables on page 171 11 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the pa...

Page 154: ...omputer for reference Notes Depending on the model your server might look slightly different from the illustrations in this topic Use any documentation that comes with the new optical drive and follow those instructions in addition to the instructions in this topic If no optical drive is installed on your server there is a dummy optical drive To install or replace the optical drive for server mode...

Page 155: ...remove the dummy optical drive tray The way of removing the dummy optical drive tray is similar to the way of removing the optical drive that is described above Store the dummy optical drive tray in case you later remove the optical drive and need the dummy optical drive tray to cover the place 6 Touch the static protective package that contains the new optical drive to any unpainted surface on th...

Page 156: ... the power cable to the backplane See Reinstalling the server cover and reconnecting cables on page 171 11 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to ...

Page 157: ...ecessary 5 Connect the server to an ac power source and turn on the server to verify if the tape drive works correctly What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 170 Replacing the PCI Express solid state drive Attention Do not open your server or attempt any repair b...

Page 158: ...ng shroud on page 79 5 Remove the riser card assembly 1 and lay it upside down on a flat clean and static protective surface See Replacing the riser card assembly 1 on page 160 6 Grasp the PCI Express solid state drive by its edges and carefully pull it out of the slot on the riser card assembly 1 Note The PCI Express solid state drive might fit tightly into the slot If necessary alternate moving ...

Page 159: ... and Guidelines on page 73 This topic provides instructions on how to replace the ThinkServer RAID Super Capacitor Module This topic applies only to server models that have a ThinkServer RAID Super Capacitor Module installed The ThinkServer RAID Super Capacitor Module protects the cache memory on the installed ThinkServer RAID 710 Adapter You can purchase a ThinkServer RAID Super Capacitor Module ...

Page 160: ... with the ThinkServer RAID Super Capacitor Module and lift it up ID Mem CP U PS U Figure 106 Removing the ThinkServer RAID Super Capacitor Module with the bracket 5 Gently press the tab 1 on the bracket and remove the ThinkServer RAID Super Capacitor Module from the bracket at the same time Figure 107 Removing the ThinkServer RAID Super Capacitor Module from the bracket 6 Touch the static protecti...

Page 161: ...8 Position the new ThinkServer RAID Super Capacitor Module with bracket on the chassis so that the mounting studs 1 on the chassis pass through the corresponding holes in the bracket Then install the two screws to secure the ThinkServer RAID Super Capacitor Module bracket ID Mem CP U PS U Figure 109 Installing the ThinkServer RAID Super Capacitor Module with bracket 9 Connect the cable to the new ...

Page 162: ...ane for server models with 2 5 inch hard disk drives the replacement procedure is similar In the following illustrations system fans are removed in order to make the hot swap hard disk drive backplane clearly visible To replace the hot swap hard disk drive backplane do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords ...

Page 163: ...7 Press the two retaining latches in the direction as shown to release the backplane Figure 110 Releasing the backplane Chapter 6 Installing removing or replacing hardware 151 ...

Page 164: ...mpletely remove the backplane Figure 111 Removing the backplane 9 Touch the static protective package that contains the new hot swap hard disk drive backplane to any unpainted surface on the outside of the server Then remove the new backplane from the package Note Carefully handle the backplane by its edges 152 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 165: ...s 1 on the chassis pass through the corresponding holes in the new backplane Then carefully press the new backplane straight down until it is secured in place by the small retaining studs on the chassis Figure 112 Installing the backplane Chapter 6 Installing removing or replacing hardware 153 ...

Page 166: ...u for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 170 Replacing the Intelligent Diagnostics Module Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructio...

Page 167: ...o the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 75 4 Locate the IDM See Server components on page 25 5 Disconnect the cable from the rear of the IDM 6 Remove t...

Page 168: ...ackaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 170 Replacing a system fan Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic...

Page 169: ...ve the server cover See Removing the server cover on page 75 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 79 5 Reconnect the power cord to the server and the electrical outlet 6 Locate the failing system fan The system fan error LED on the system board is lit See System board LEDs on page 46 7 Disconnect the power cord from the electrical outlet 8 Disconnect...

Page 170: ...te section To complete the replacement go to Completing the parts replacement on page 170 Replacing the front panel board Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to replace the front panel board Before you begin print all the related instructions or ensu...

Page 171: ... Removing the server cover on page 75 4 Locate the front panel board See Front view of the server on page 15 5 Disconnect the front panel cable and the front panel USB cable from the rear of the front panel board 6 Remove the two screws that secure the front panel board and then carefully remove the front panel board from the chassis ID Mem CPU PSU Figure 118 Removing the front panel board 7 Touch...

Page 172: ...with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 170 Replacing the riser card assembly 1 Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This topic provides instructions on how to replace the riser card assembly 1 B...

Page 173: ...bly 1 See Server components on page 25 6 Grasp the riser card assembly 1 by its edges and carefully lift it straight up and off the chassis Figure 120 Lifting the riser card assembly 1 off the chassis 7 If there is any PCI Express card such as an Ethernet card installed on the riser card assembly 1 note down the cable connections disconnect all cables from the card and then completely remove the r...

Page 174: ...PCI Express card on the new riser card assembly 1 and properly route all the cables Figure 121 Installing the riser card assembly 1 10 If you are instructed to return the old riser card assembly follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the ...

Page 175: ...y apply See http www dtsc ca gov hazardouswaste perchlorate Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace the coin cell battery do the following Note After you replace the coin cell battery you must reset passwords reset system date and time and reconfigure the server 1 Remove all media from the drives a...

Page 176: ...ment go to Completing the parts replacement on page 170 After you replace the coin cell battery you must reset passwords reset system date and time and reconfigure the server See Chapter 5 Configuring the server on page 51 Replacing the system board Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 73 This...

Page 177: ...ot swap redundant power supplies See Replacing a hot swap redundant power supply on page 114 4 Remove the server cover See Removing the server cover on page 75 5 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 79 6 Note down the component locations cable connections and cable routing in the server 7 Remove all memory modules See Removing a memory module on page 8...

Page 178: ... board Then remove the ten screws that secure the system board following the recommended numerical sequence as shown Figure 125 Removing the screws that secure the system board 166 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 179: ...tem board 15 Place the old system board on a clean flat and static protective surface Touch the static protective package that contains the new system board to any unpainted surface on the outside of the server Then remove the new system board from the package 16 Note the orientation of the new system board and carefully place it into the chassis so that the rear connectors are inserted into the c...

Page 180: ...ved from the old system board on the new system board See Installing or replacing a heat sink on page 115 20 The old system board must be returned with the microprocessor socket covers to protect the pins on the microprocessor sockets during shipping and handling Use the microprocessor socket covers removed from the new system board To install a microprocessor socket cover on the old system board ...

Page 181: ...nd carefully press the socket cover until it snaps into position Figure 129 Installing the microprocessor socket cover c Gently close the microprocessor retainer press down the small handle and then push the handle inward to lock the retainer into position Figure 130 Securing the microprocessor retainer Chapter 6 Installing removing or replacing hardware 169 ...

Page 182: ... Then install the firmware to your server 3 Update the machine type model number and serial number of the system board Either you will be prompted to do this while upgrading the BIOS or you can locate the files for updating the VPD within the DOS BIOS package For some servers the VPD utility is available for download at http www lenovo com drivers Note If you want to use the Firmware Updater progr...

Page 183: ... can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To reinstall the server cover and reconnect cables to your server do the following 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server 2 Ensure that all internal ...

Page 184: ... and the SATA signal cable for the optical drive Connect the power cable 2 for the optical drive to the optical drive power connector on the backplane and properly route the cable in the chassis Route the backplane power cable 3 through the right inner side of the chassis Figure 132 Cable routing for server models with 3 5 inch hard disk drives 172 ThinkServer RD340 User Guide and Hardware Mainten...

Page 185: ...or server models with 2 5 inch hard disk drives 3 If the cooling shroud is removed reinstall the cooling shroud See Removing and reinstalling the cooling shroud on page 79 Chapter 6 Installing removing or replacing hardware 173 ...

Page 186: ...e chassis ID CPU Mem PSU Figure 134 Installing the server cover 5 Pivot the cover latch to the closed position and slide the server cover to the front of the chassis at the same time until the server cover snaps into position and the cover latch is closed ID CPU Mem PSU Figure 135 Closing the server cover completely 6 If the server is installed in a rack cabinet reinstall the server into the rack ...

Page 187: ...drivers that you must install For information about installing device drivers use the documentation that comes with each optional device To obtain the supported device drivers for your server from the Lenovo Support Web site go to http www lenovo com drivers and then follow the instructions on the Web page to find and download the device drivers you need Refer to the following information resource...

Page 188: ...176 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 189: ...uld be solved 6 View the system event log to diagnose problems See Viewing the system event log on page 178 7 Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Download and use a diagnostic program to diagnose problems See Lenovo ThinkServer Diagnostics on page 13 9 Refer to Basic troubleshooting tables on page 178 and follow the instructions for...

Page 190: ...ing removing or replacing hardware on page 73 Symptom Action The ThinkServer EasyStartup DVD does not start 1 Ensure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive installed or a bootable external DVD drive attached 2 Ensure that you have set the optical drive with the ThinkServer EasyStartup DVD installed as the first startup device See Selecting a start...

Page 191: ...ty program on page 51 All cables and jumpers if any are installed correctly The correct device driver is installed for the optical drive 2 Run any optical drive diagnostic programs if you have 3 Reinstall the optical drive and reconnect cables 4 Replace the signal cable for the optical drive 5 Replace the power cable for the optical drive 6 Replace the power cable for the backplane 7 Replace the o...

Page 192: ...wap hard disk drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane 6 Ensure that the cable connection is correct See Connecting the cables on page 36 7 Reconnect the backplane power cable and repeat step 1 through step 4 8 Reconnect the backplane signal cable and repeat step 1 thr...

Page 193: ...B device problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved If none of these actions solve the problem see Troubleshooting procedure on page 177 for the subsequent steps you should check after using the information in this topic Symptom Action All or some keys on the keyboard do not work 1 Ensure that The USB keyboa...

Page 194: ...he USB cable is securely connected to the server If the USB device is connected to a USB hub disconnect the device from the hub and connect it directly to the server The device drivers are installed correctly The USB controller is enabled in the Setup Utility program See Using the Setup Utility program on page 51 2 Restart the server 3 Replace the USB device 182 ThinkServer RD340 User Guide and Ha...

Page 195: ...To access the Lenovo Support Web site go to http www lenovo com support For more information about your server documentation see Server documentation on page 2 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program ThinkServer Web site The ThinkServer Web site provides up to date information and s...

Page 196: ...e warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under warranty...

Page 197: ...rvice is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and ...

Page 198: ...186 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 199: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 200: ...emory with an optional memory module Lenovo makes no representations or warranties with respect to non Lenovo products Support if any for the non Lenovo products is provided by the third party not Lenovo Some software might differ from its retail version if available and might not include user manuals or all program functionality Particulate contamination Attention Airborne particulates including ...

Page 201: ...wet and promote ionic conduction 3 ANSI ISA 71 04 1985 Environmental conditions for process measurement and control systems Airborne contaminants Instrument Society of America Research Triangle Park North Carolina U S A Polyvinyl Chloride PVC cable and cord notice WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemica...

Page 202: ...stomer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com recycling Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e elet...

Page 203: ...pplied to various products to indicate that the product is not to be thrown away but rather put in the established collective systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of...

Page 204: ...ctive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf 192 ThinkServer RD340 User Guide and Hardware Maintenance Manual ...

Page 205: ... types 70A8 70A9 70AA 70AB 70AC and 70AD Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses a...

Page 206: ...mply with the limits for Class A Information Technology Equipment according to European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Lenovo Einsteinova 21 851 01 Bratislava Slovakia Warning This is a Class A product In a domestic environment this...

Page 207: ...VG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen durchzuführen und dafür aufzukommen Nach dem EMVG Geräte dürfen an Orten für die sie nicht ausreichend ents...

Page 208: ...rs go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your server you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo en...

Page 209: ...ling 80 removing 79 creating adding or deleting RAID array 67 CRU completing the replacement 170 D devices handling static sensitive 74 DIMM installation rules 81 installing 84 removing 86 documentation using 183 E EasyUpdate Firmware Updater program using 71 error LEDs system fan 48 Ethernet card installing 87 removing 89 Ethernet connectivity features 9 Ethernet connector 0 Setup Utility program...

Page 210: ...700 Battery 98 installing and using MegaRAID Storage Manager program 69 installing or replacing heat sink 115 optical drive 138 Intelligent Diagnostics Module locations 22 interface LSI Software RAID Configuration Utility program 65 Setup Utility program 52 internal drives features 8 L LED ambient temperature limit 22 Ethernet status 24 front panel 19 hot swap hard disk drive status 30 hot swap re...

Page 211: ...ding physical drive 68 recovering the BIOS 59 reinstalling cooling shroud 80 reliability availability and serviceability features 9 remote management software 12 removing cooling shroud 79 DIMM 86 Ethernet card 89 hardware 73 memory module 86 RAID card 93 server cover 75 ThinkServer Trusted Platform Module 109 TMM Premium 106 TR 300 Key 102 TR 500 Key 96 TR 700 Battery 99 replace IDM 154 replacing...

Page 212: ...ED 48 system fans features 8 system reliability guidelines 75 system status LED 21 system time setting 54 T the BIOS flashing 58 recovering 59 updating 58 updating or recovering 58 ThinkServer EasyStartup software 12 ThinkServer EasyStartup program features 60 starting 60 using 59 Windows operating system 62 ThinkServer EasyUpdate Firmware Updater software 12 ThinkServer Management Module status L...

Page 213: ...3 EasyUpdate Firmware Updater program 71 passwords 55 Setup Utility program 51 ThinkServer EasyStartup program 59 V video subsystem features 9 viewing information Setup Utility program 51 virtual drive initializing 67 W Web site compatible options 81 82 working inside the server with the power on guidelines 75 Copyright Lenovo 2013 2015 201 ...

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