Optical drive problems
Symptom
Action
The optical drive is not recognized.
1. Ensure that:
• The signal cable and connector are not damaged and the connector
pins are not bent.
• The optical drive is securely connected to the correct SATA
connector on the system board and the SATA connector is enabled
in the Setup Utility program. See “Using the Setup Utility program”
on page 39.
• All cables and jumpers (if any) are installed properly.
• The correct device driver is installed for the optical drive.
2. Run any optical drive diagnostic programs if you have.
3. Reinstall the optical drive and reconnect cables.
4. Replace the signal cable for the optical drive.
5. Replace the optical drive.
6. (Trained service technician only) Replace the system board.
A disc is not working properly.
1. Ensure that the disc is in the optical drive with the shiny side facing
down.
2. Ensure that the disc surface is clean and not scratched.
3. Check the disc or package for regional coding. You might need to
purchase a disc with coding for the region where you are using the
product.
4. Restart the disc player program.
5. Restart the server.
6. Run any optical drive diagnostic programs if you have.
7. Reinstall the optical drive and reconnect cables.
8. Replace the signal cable for the optical drive.
9. Replace the optical drive.
Storage drive problems
Note:
The status LEDs on each hot-swap storage drive help you easily identify a problem. See “Hot-swap
drive activity and status LEDs” on page 24.
Symptom
Action
A newly installed non-hot-swap storage
drive is not recognized.
1. Ensure that:
• The signal cable and connector are not damaged.
• The non-hot-swap storage drive is securely connected to the
correct SATA connector on the system board and the SATA
connector is enabled in the Setup Utility program. See “Using the
Setup Utility program” on page 39.
• All cables and jumpers (if any) are installed properly.
2. If you have any diagnostic programs, run the diagnostic programs
to test the storage drive.
3. Reinstall the non-hot-swap storage drive and reconnect cables.
4. Replace the signal cable for the non-hot-swap storage drive.
.
Troubleshooting and diagnostics
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