© Copyright Lenovo 2017
101
Appendix A. Getting Help and Technical Assistance
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
Lenovo
products,
you
will
find
a
wide
variety
of
sources
available
from
Lenovo
to
assist
you.
Use
this
information
to
obtain
additional
information
about
Lenovo
and
Lenovo
products,
and
determine
what
to
do
if
you
experience
a
problem
with
your
Lenovo
system
or
optional
device.
Note:
This
section
includes
references
to
IBM
web
sites
and
information
about
obtaining
service.
IBM
is
Lenovo
ʹ
s
preferred
service
provider
for
the
System
x,
Flex
System,
and
NeXtScale
System
products.
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself.
If
you
believe
that
you
require
warranty
service
for
your
Lenovo
product,
the
service
technicians
will
be
able
to
assist
you
more
efficiently
if
you
prepare
before
you
call.
Check
all
cables
to
make
sure
that
they
are
connected.
Check
the
power
switches
to
make
sure
that
the
system
and
any
optional
devices
are
turned
on.
Check
for
updated
software,
firmware,
and
operating
‐
system
device
drivers
for
your
Lenovo
product.
The
Lenovo
Warranty
terms
and
conditions
state
that
you,
the
owner
of
the
Lenovo
product,
are
responsible
for
maintaining
and
updating
all
software
and
firmware
for
the
product
(unless
it
is
covered
by
an
additional
maintenance
contract).
Your
service
technician
will
request
that
you
upgrade
your
software
and
firmware
if
the
problem
has
a
documented
solution
within
a
software
upgrade.
If
you
have
installed
new
hardware
or
software
in
your
environment,
check
the
to
make
sure
that
the
hardware
and
software
is
supported
by
your
product.,
and
where
you
can
check
for
information
to
help
you
solve
the
problem.
Gather
the
following
information
to
provide
to
the
service
technician.
This
data
will
help
the
service
technician
quickly
provide
a
solution
to
your
problem
and
ensure
that
you
receive
the
level
of
service
for
which
you
might
have
contracted.
Hardware
and
Software
Maintenance
agreement
contract
numbers,
if
applicable
Machine
type
number
(if
applicable–Lenovo
4
‐
digit
machine
identifier)
Model
number
Serial
number
Current
system
UEFI
and
firmware
levels
Other
pertinent
information
such
as
error
messages
and
logs
Start
the
process
of
determining
a
solution
to
your
problem
by
making
the
pertinent
information
available
to
the
service
technicians.
The
IBM
service
technicians
can
start
working
on
your
solution
as
soon
as
you
have
completed
and
submitted
an
Electronic
Service
Request.
Summary of Contents for ThinkSystem NE1032T
Page 1: ...Lenovo ThinkSystem NE1032T RackSwitch Installation Guide For Lenovo Cloud Network OS ...
Page 6: ...6 Lenovo G8296 Installation Guide ...
Page 14: ...14 NE1032T Installation Guide ...
Page 18: ...18 NE1032T Installation Guide ...
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