System requirements
Before using the hub, ensure that your computer has one of the
following Microsoft
®
Windows
®
operating systems installed:
• Windows 7
• Windows 10
Installing the device driver on Windows
operating systems
Some Lenovo computers have the hub device driver preinstalled.
In this situation, you can use the hub after connect it to your
computer.
You can also download the latest device driver for the hub from
http://support.lenovo.com/docs/usb_c_travel_hub.
Troubleshooting
Problem:
Turning on the external monitor failed.
Solution:
Ensure that the external monitor is correctly connected
following the illustration on the cover.
Problem:
The hub dose not work after connected to the
computer.
Solution:
•
Depending on the computer model, the capability of supplying
power is different for USB-C connectors. Some USB-C
connectors on your computer might not support this hub.
•
Ensure that the device driver of the dock is installed; if not,
install the device driver and restart the computer.
Problem:
The external monitor is blank.
Solution:
•
Ensure that the computer connected to the hub is running
correctly and is not in standby or hibernation mode. When the
computer is in standby or hibernation mode, the external
monitor is always blank.
•
Ensure that the device driver is installed following the
installation instructions.
If the problem persists, disconnect all connections of the hub,
and uninstall the device driver.Then, reinstall the device driver
and the hub.
