Lenox MS, Owner'S Manual

Troubleshooting Guide

If there is still a problem after trying the solutions given in the troubleshooting guide, stop using the product immediately so as 
to prevent accident or injury and unplug the product from the wall outlet. For technical service, please contact J&A technical 
support at 631-243-5300 with any issue that cannot be resolved using troubleshooting guide.

No water movement

On/Off button - No click sound
On/Off button - Click sound

1-Verify unit is plugged in to live wall outlet.
2- Press reset button on the wall outlet.
3- Verify air activated tube is plugged in to black control box.
4- Ensure that the magnetic jet assembly is properly and securely attached to the basin.

Water not Draining

Not Draining properly

Not Draining properly with PDP
       (Power Discharge Pump)

1- Be sure Drain plug is set high enough to allow water to pass through (Gravity Drain)
2- Check for plugged drain and clear if clog is found.
3- If pump is heard, Check for plugged drain and clear if clog is found.
4- If pump is heard , Check for air lock ( see PDP in manual) follow instruction.
5- If pump is not heard, verify discharge pump is properly connected to two minute timer
    And to black control box with air actuated 1/8” clear hose.
6- If pump is not heard, verify two minute timer 

Water Pressure is low and/ or not 
coming out.

The water sprayer is not working or 
very little water comes out of the 
sprayer.

1- Verify if water utility valve is on.
2- Check for loose water connections under the basin and at the rear of the basin
3- Check if sprayer screen is clear.
4- Verify if water supply breaded hoses are snug and not twisted on the faucet.

Losing water 

The basin continually loses water 
either quickly or slowly

1- Check drain plug for tears in rubber gasket
2- Check drain plug height is correct and bolt below plug is tight.
3- Verify drain strainer is tight.
4- Verify if water level is correct.

Noise during operation

During tapping and kneading.

Sound of roller squeaky rubbing 
against cover.

Clatter during normal operation.

Vibrating mechanism noise.

Sound of recline or slide 
mechanism.

These noises are a normal part of the product’s operation and do not effect its performance in 
any way.

Remote control do not work 
properly.

Remote control working with out 
power light.

Remote control with power light 
and not working properly

1- Verify connection if fully plugged in.
2- If chair is not return to normal, stop using the chair and unplug it from the wall outlet.
     Contact the vendor or J&A service for assistance.

Massage Chair