Cases where free repair is not guaranteed:
Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or
earthquake;
Exposure to extreme weather conditions, Acts of God, theft, blown fuse, electrical surge,
or improper use of any electrical source;
Computer or internet viruses, bugs, worms, Trojan Horses, cancelbots;
Use with non-Letv USA products or products not recommended for use with Letv USA
Products;
Normal wear and tear of the equipment;
Usage of Product other than its normal and customary manner;
Improper testing, operation, maintenance, installation, or any alteration or modification
of Product;
Consumable parts, such as batteries, unless damage has occurred due to a defect in Letv
USA materials and workmanship;
Service performed by anyone who is not a Letv representative or an authorized Letv
service provider;
Other acts which are not the fault of Letv including damage caused by shipping;
Cosmetic damages, including but not limited to dents or scratches in decorative,
structural, or non-operative parts resulting from normal customer use;
Spillage of food or liquid, corrosion, rust or incorrect voltage; and
The defective function of the cellular system or inadequate signal reception by the
external antenna, or viruses or other software problems introduced into the Product.
The Product cannot be refunded or replaced in any of the following
situations:
1.Any commodities not sold by Letv (wrong serial number);
2.The Product is damaged due to unauthorized repair, misuse, negligence, abuse, accident,
modification, improper installation, or improper use;
3.Purchaser cannot provide the valid purchase receipt of the Product, or the receipt provided
doesn’t match the Product or is obliterated;
4.Pseudo-faults or affected performance attributable to Purchaser’s setting of use, where the
Product is determined to be free from any faults;
5.Other situations where replacement and refund are not supported by laws.
Repairer shall be obligated to:
Letv will provide replacement or refund for the Super TV in accordance with the laws of the
United States:
1. 30-day refund without reasons: Purchaser is entitled to a 30-day refund for any reason by
returning the Product purchased from LeMall, as received (including packaging and all
accessories), within 30 days starting from the next day after receipt of the Product. Letv will bear
the corresponding shipping cost incurred for refund and replacement.
2. Refund within the warranty period: For any material malfunction of the Product confirmed
through testing by Letv or an authorized service provider within 30 days starting from the next
day after receipt of the Product, Purchaser has the option of having the Product refunded at the
purchase price. In case of refund, please provide the original packaging, accessories, user’s
manual and warranty card, and Letv will bear the corresponding shipping cost.
3. Replacement within the warranty period: In the event of any functional fault of the Product
within 30 days starting from the next day after receipt of the Product, subject to the confirmation
by Letv or an authorized service provider through testing, Purchaser has the option of having the
Product repaired or replaced with a new product of the same model and specifications, and Letv
will bear the corresponding shipping cost.
Refund or
Replacement
Refund
30 days
Time Limit
Description
Except for the above-mentioned two reasons, if
Purchaser requests a refund, s/he shall ensure
that the Product is returned in its original
conditions and packaging with all accessories
and accompanying documents.
The first day
starting from the
next day after
receipt
Letv will bear the
corresponding
shipping cost
incurred for
refund and
replacement.
Functional faults or quality defects as defined in
applicable laws and regulations (as determined
by after-sales personnel with corresponding
evaluation reports)
The first day
starting from the
next day after
receipt
Free service
Shipping damages, missing of parts,
inconsistence between the Product and its
online description, and other issues attributable
to Letv USA (shipping damages refer to
damages, leakage of liquid, breakizng or
functional faults that are caused during
shipment subject to verification by Letv USA.
Missing of parts refers to absence of original
parts of the Product).
The first day
starting from the
next day after
receipt
Free service
30 days
Replacement
Functional faults or quality defects as defined in
applicable laws and regulations (as determined
by after-sales personnel with corresponding
evaluation reports)
The first day
starting from the
next day after
receipt
Free service
Notes
Service Type
